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Dollar Tree Customer Service Phone, Email, Contacts

Dollar Tree
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www.dollartree.com

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1.1 3 Reviews 2970 Complaints
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Dollar Tree Complaints 2970

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H
10:34 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I'm writing this email to file a former complaint against Bobbi the store manager at 508 S. Willow Ave Cookeville TN 38501. The confrontation occurred in the office this morning Monday November 4th 2019. Bobbi was instructed by the district manager to put products out she called myself an the freight manager into her office and began to scream at us saying...

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S
8:54 am EST

Dollar Tree employee

I have been waiting so long for this store to finally hit close to my home I love dollar tree! The first day of opening I knew a lot of the employees would be overwhelmed and the cashier who rang me up was very rude and kept talking about her coworkers under her breathe, she never noticed me as if she was a robot and gave me the rudest attitude and like I said I thought maybe it was because the new store opening so she was overwhelmed well I have visited the store again and she was working again only this time she looked as if she was going to be like the postal killer and just end everyone's lives she was giving me yet again another attitude when I asked where something was because the store seems to be set up opposite than the one I'm used to in stroudsburg well she let me know how they favored the new store manager and made sure they matched her left handed and how she thinks the set up is [censored] and how she is being treated is horrible and how unprofessional dollar trees is to it's employees she literally had a mental break down and than ripped me a new one all in one question and answer she kept saying how in her store where she's from things aren't like this and she couldn't wait to go back to her home store where people actually give a [censored] and have common sense. She than told me that to let everyone know never to work for such a [censored]ty company specially one that's built on favoritism. When all I asked was where the baby Section was to get my nephew a pacifier. Y'all need to rethink this when I asked the cashier who was very overwhelmed yet had a smile on her face if I may speak to a manager she pointed and it was the women who looked like any minute she was going postal I said I was very sorry for this young pregnant lady.

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D
1:56 am EDT

Dollar Tree store not opening on time

Yesterday I was unable to get into the store at 580 Atlanta Rd. Suite 222, Cumming, Ga. 30040. (for 9 AM)I was told by the employee in the parking lot that the manager overslept & would not be there for a while. This is the second or third time the store has not opened on time due to the manager being late. I think this should be called to your attention. You are evidently losing business. I know my husband & i left & did not make the purchased we intended.

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Update by D Miller
Nov 03, 2019 1:58 am EDT

Yesterday I was unable to get into the store at 580 Atlanta Rd. Suite 222, Cumming, Ga. 30040. (for 9 AM)I was told by the employee in the parking lot that the manager overslept & would not be there for a while. This is the second or third time the store has not opened on time due to the manager being late. I think this should be called to your attention. You are evidently losing business. I know my husband & I left & did not make the purchased we intended.

Update by D Miller
Nov 03, 2019 1:57 am EDT

esterday I was unable to get into the store at 580 Atlanta Rd. Suite 222, Cumming, Ga. 30040. (for 9 AM)I was told by the employee in the parking lot that the manager overslept & would not be there for a while. This is the second or third time the store has not opened on time due to the manager being late. I think this should be called to your attention. You are evidently losing business. I know my husband & I left & did not make the purchased we intended.

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F
10:14 pm EDT
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Every time I shop at Dollar Tree I get an uncomfortable and unprofessional vibe from the employees that are working. It feels as if there is tension among the employees all of the time and they're always rude and hostile toward one another and it makes me feel uneasy. I typically shop in Dollar Tree 3 or 4 times a week and this is a recurring problem that I...

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U
4:40 pm EDT
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My mother and I went to the local dollar tree as I always do for I buy all of my wreath making supplies there. I have NEVER had a bad experience there until a new person started working there the name tag said Misty. While my mother and I were next in line in her check out where hers was the ONLY one open while there were 15+ people behind us "misty"...

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L
7:42 pm EDT
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First time at this location and very disappointed, long line one register open manager stocking with another employee I asked her if they would open another register she was with a customer screamed at me excuse me I'm talking to somebody I said I'm sorry but there's a long line her answer to me was too bad now you can wait and spelled her name to me when I...

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A
1:52 pm EDT
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I work at this store currently and the manager here Dora Taylor constantly changes the work schedule with notifying any of the employees. She puts up a new shedule every three days. So i have to constantly call to check it. Its hard to call up there because the phone line is messed up and she wont get it fixed. I showed up for work ready to do my shift and...

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M
6:59 pm EDT
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I would like to file a formal complaint against the Dollar Tree employee by the name of Miguel in regards to an in-store incident that occurred at the 350 Junius Street location in Brooklyn, NY (Store #7254), on October 29, 2019, at approximately 1:41 p.m. I initially entered the store at approximately 12:30 p.m. in order to purchase Halloween candy and to...

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E
5:42 pm EDT
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Yes, I went in today to grab a few little things FIRST OF ALL YOUR TEAM IS NOT USING THE FIFO METHOD!!! U HAVE EXPIRED PRODUCTS ON SHELVES. How I know well I picked up a bg of pork skins dates for October.13 today is the 27 the in front of that bg she was putting on the shelf a bg dated nov. 10th. This store is always dirty do as of today I will not be...

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D
9:45 am EDT
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I am writing this email in a very upset state so please excuse any typos. This morning I visited one of your Dollar Tree stores; store # 7034 located at 2603 Thonotosassa Rd Plant City, FL 33563 and received very humiliating and embarrassing treatment from of all people the store manager by the name of Stacy. I went to the store to purchase a Sunday...

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D
4:23 pm EDT
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I asked assistant manager who said his name was derma who was at the register he wouldn't spell his name for me asked what I needed it for.. He Says couldn't leave the line to open the bathroom remind you I was shopping and couldn't complete my shopping as I desperately needed to use the restroom..in the future I would hope my elderly grandmother would not...

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T
3:57 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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On Sept 26, 2019 I had just finished working and had clocked out. I went to pick up my trash and anything else that was on the floor. There was an opened box of gift bags on the floor and shelf so I was picking them up when the DM came in. I explain that I wasn't working, I was just picking up my mess and he told me not to worry about it. I put my trash on...

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R
3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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I came in today, couldnt find a manger asked a short haired mixed female employee if I could have 1 empty box she was done with. It was to make my son a costume out of that has Autism, thats only 6 yrs old I eben told her. She was VERY rude and stated she couldn't give no box it has to go in trash. Thats just ridiculous! My son wanted to be Thomas the Train...

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T
9:22 am EDT
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The front door has been broken since probably the first part of August. It shouldn't take too long to replace the glass in a door. Here it is almost 3 months later and it still looks like this. The store on the inside looks run down. Not much of an updated selection like I see from other Dollar Tree stores. So now I am having to drive 30 miles away to find...

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K
12:58 am EDT
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Tonight Marrissa rudely did not honor the reduced sign 4 for 1.00 garlic bologna. She made her employee remove the sign. It was clearly stated but the registrar rang up 1.00 because there was no 25 cent sticker on them. She needs training on dealing with seniors. She told me to pay 1.00. She also didn't honor what her store sign said but removed it.

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L
3:31 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Dollar Tree service

I sent in a complaint about 2wks ago about the cashier making sexual comments to my 16 yr old son, this [censored] is in her late 60's with bottle blonde hair. I went back to the store today and the old nasty [censored] is still there. What I do not understand is how a company can keep around an employee that will talk to a customer that way let alone a minor. No one should go into explicit details on how pop-rocks are used to give head and to ditch me his mother so she can show him! She is lucky I didn't jump the counter and kick her [censored]!

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C
12:00 am EDT
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10/24/19 — The store manager, Clay, rang up my items at the register. He scanned my bottle of soda and placed it on the ledge. I politely asked him if he could place it in a bag. He initially ignored me so I asked him again. He then rudely stated that most customers take the bottle in their hand and that the store often runs out of bags. I explained that I...

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S
5:04 pm EDT
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Store is always a mess. Shelves not stocked.manager is rude and talks about employees and customers in front of others customers.i heard her tell an employee that a customer came in and said this is the worst dollar store she told the customer there are other dollar stores she can go to.i have included pictures of the store.it has looked this way for 3 days.

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K
2:10 pm EDT
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My daughter recently had put a application in doing to do stocking so ms. Tracy also the manager call my daughter and told her to come to the interview October 16 /2019 at 9am and my daughter had went to the interview that day and Ms.Tracy told her that she didn't need any help at this time when she did need sockers and my daughter just wasting her time to...

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N
11:36 pm EDT
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I was at work is this was Monday storm on South Harvard Cassie is the manager give me a call I have a emergency that came up and I was already in a bad mood with my name is Nelson Edwards and the way that that the managers are their store talk to you if it's like to make they feel like you're beneath them so I clocked out and left come home to make sure...

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About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Extremely poor customer services was posted on Nov 13, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2973 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
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    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
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    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
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    Customer Service
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  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
  7. View all Dollar Tree contacts

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