Family Dollar’s earns a 1.2-star rating from 2309 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
No carts and when I use a trash bucket they told me I had to buy it
I go into Family Dollars to get contractors trash bags the heavy ones, 3 juices, 2 pops, heating pads and a whole bunch of stuff... I cant carry that in my hand, they have 2 carts full of cereal and comforters. They don't have carts as it is and why would they use two carts for crap.. When a paying customer, who comes there everyday need a cart... So I used...
Read full review of Family DollarStore
I live in Concho, Arizona where we have a Family Dollar store that the community depends on as their main grocery store. The refrigerator cases have not been operational for several months now and a good amount of the community depends on them for frozen foods, milk, butter, cheese, etc. This is a very poor community and to not have access to milk, etc. for the children is deplorable. For some families this is there only way to get food for their family. Is there a reason why the refrigerator cases are not being repaired.
Claimed loss: minimum 4 months no cold foods
Desired outcome: Fix the refrigerator cases to provide the needed cold foods.
Confidential Information Hidden: This section contains confidential information visible to verified Family Dollar representatives only. If you are affiliated with Family Dollar, please claim your business to access these details.
Store not stocked empty shelves everywhere
Hi my name is glenda padgett. I live in freeport fl. I have been frequenting the family dollar dollar tree here in freeport just to look and see what is going on. Nothing on the shelves. Empty shelves Christmas is still out. It’s a shame there is not enough people there to take care of stocking shelves. It is a shame. If you are not going to take care of your store by all means why did you even come here. It looks like you are failing your employees along with your customers.
Thanks for your time do better please shame on you.
Desired outcome: Hire employees to help get things on the shelves.
Confidential Information Hidden: This section contains confidential information visible to verified Family Dollar representatives only. If you are affiliated with Family Dollar, please claim your business to access these details.
I'm complaining against a rude/nasty employee
Greetings I'm a regular customer of your store (3850 Flat Shoals Pkwy, Decatur, GA 30034) for over 19 years. I had the worst experience. It was 9:35 am Jan 11, 2024. The male employee at the front yelled at me. He stated, "hey dog, you only have 5 minutes. Do you hear me?" This is NOT the way you talk to a 56 year old customer. There were about 7 people in...
Read full review of Family DollarNo cigarette sales
Was getting ready to go to cashier , heard cashier pull down cover over cigarettes display They used to lock in between sales but it's been unlocked for months now Was 8:05 Pm I asked for a pack of Eagle 100's and cashier told me cigarette sales are closed I said nothing left few items on counter and walked out Sitting in my truck in parking lot ready to leave Same cashier walks out and smoking a cigarette . Feel like she was to lazy to open display and just wanted to smoke
Desired outcome: Post on door of cigarette sales are closed I've never in the years shopped there couldn't buy cigarettes at any time when open
Confidential Information Hidden: This section contains confidential information visible to verified Family Dollar representatives only. If you are affiliated with Family Dollar, please claim your business to access these details.
Another thing i would purchase more But you can't take a cart out the door Poles affixed to carts Losing slot of sales due to i won't try n carry bunches of bags As other customers iam sure Staff is short and they can't leave store to help people carry bags
Common courtesy would be to explain why Cigarette sales are closed I've shopped at this location for years and bought cigarettes past 9 pm This store open till 10 pm She wasn't only sales associate in store she only handles front register
The location at Clinton and fruit in Fresno CA
A manager by the name of EVELYN refused my brothers reciepted return Jan 3 10:12 pm as the store closes at ten we went in at 951 to grab groceries and to return about 6 of the 13 items I purchased for him that he didn't need for. I purchased these items on the first of January and they were unopened unless he tried one or two items which I believe you're...
Fan above front door of store in Warrior Alabama January 3, 2024
Most companies are in business to draw customers into their stores, not run customers away. I do not see the need for this strong blowing fan at the front of your store in Warrior, Alabama, As you open the doo it almost blows you back out the door. I spend quality time fixing my hair. I do not want my hair blow off my head when I enter a store. I asked if there had been complaints about this fan...they said a lot of people have been complaining. I just drove out of my way 25 miles to the Family Dollar/Dollar Tree in Hayden, they have no blasting fan above their front door. People told me they do not go to the Warrior Family Dollar/Dollar Tree because of this major issue. Removing the fan or unplugging the fan is such a simple fix, but that's your call, maybe you don't really want the business.
Desired outcome: Remove or unplug fan above front door of Warrio , Alabama Family Dollar/Dollar Tree
Confidential Information Hidden: This section contains confidential information visible to verified Family Dollar representatives only. If you are affiliated with Family Dollar, please claim your business to access these details.
Daylight light bulb
I purchased a four pack of daylight led light bulbs and other items, but I was overcharged $6.00 on the light bulbs my total charge on the light bulbs were $12.00 however when I went back to reprice that same item it was scanned at $5.25 when I confronted her about the error all she did is smile with no explanation. So, to cover herself she had a male employee to change the price even though it was scanned at $5.25. So, I took a loss. The store is located at 3631 sullivant ave columbus ohio. Purchased on dec 30th 2023, the store number is 02007, the receipt number [protected]
Claimed loss: $6.00
Desired outcome: woul like the money that was over charged to me to be returned.
Confidential Information Hidden: This section contains confidential information visible to verified Family Dollar representatives only. If you are affiliated with Family Dollar, please claim your business to access these details.
Employee attitude
I had asked an associate to look up the price of a pack of paper plates ( no price on them). She looked at me like I had asked her to run a marathon. She never said a word. I thanked her. She never replied ! I finally said , " Look, I'm going up front to check out anyway. Do u want me to just ask the associate up front?" She handed them back and said, " Yeah".
This is not the first time people have dealt with this manager. Yes , she's a manager.
Dunn NC
Claimed loss: Respect
Desired outcome: Find a new , polite manager
Confidential Information Hidden: This section contains confidential information visible to verified Family Dollar representatives only. If you are affiliated with Family Dollar, please claim your business to access these details.
Assistant manager
Please fire or transfer Andrew Haney from the DuBois, PA store. He has messaged me physically threatening me and thinks he can ban me from the store over a personal matter I have with the Manager which whom he is goes out with. He was going to call the police last night when I was shopping in there, but the manager stopped him. The manager and I don't speak to each other anymore.
store employees
my name is rita rheinstadter my family dollar is located in folcroft pa 19032 i was there made my purchase later that evening i realized i was missing a bag so i called the store phone rang and ran no answer made several calls sometime someone pking up phone and hanging up very annoyed will not go to that store again employees very miserable u say hi noone responds disgusting
Desired outcome: investigate store
Confidential Information Hidden: This section contains confidential information visible to verified Family Dollar representatives only. If you are affiliated with Family Dollar, please claim your business to access these details.
Cereal purchased on two separate occasions at the same store.
A several months ago I purchased a box of cereal (Post honey Oh's) at The Family Dollar store located at 517 Jefferson Davis highway in Fredericksburg, Va. Upon opening the box I noticed an odd, strong almost perfume like smell. To me, it smelled a bit like fabric softener or maybe an air freshener. Not something that should be in cereal. At least a week...
Read full review of Family DollarCustomer service of said store manager
On Tuesday, 12/12/23 @ 10:12 AM I was shopping at the Local Family Dollar, Store # 05370 Located at 296 E 82nd St, Newaygo, MI 49337. While there I chose an Item, Weather Station Alarm Clock by RCA. When I got to the register the clerk informed me that a customer had recently returned this same item due to not having directions. The package was opened in...
Read full review of Family DollarDenied service and treated like much much less than a person in front of many customers.
I bought a cell phone from family Dollar would be help of an associate it was led for me to believe that it was a Verizon phone which was easy to believe because it said Verizon or total by Verizon on the box so I believe the associate and I bought the phone. But when I got home and tried to activate the phone and put my old SIM card in it it was not a...
Read full review of Family Dollar and 1 commentI am not complaining, I need help, and I tried email, but it will not go through.
Hi, My name is Jill Freeman and I am working at the United Methodist Church, 509 First Street, Albemarle, NC 28001. I noticed yesterday that your Family Dollar beside Food Lion is moving to the new location on the by-pass. This started my wheels ticking. I work with Assurance Life Learning Center which is a new company that just started in Albemarle hence...
Read full review of Family DollarAngelia @ 7545 MLK Blvd Houston texas 77033
Hello I m always in famiky follar shopping and paying for customers items so they won't steal. So I decided to apply because angie as I know her by the manager; sd you always here and I need help. I did everything application, paperweight and come to find out from her guy friend I was nt getting put on the schedule nrca7 of our conversation about him. Wow...
Read full review of Family DollarHorrible employee
Many times, There has been different issues with one employee named alisha Jude, who I believe is the assistant manager, she has an obvious drug problem. She is extremely rude and hateful to customers, and it's gotten to the point that myself and my family will not stop at that store if she is working. She is usually always on her phone while the other...
Read full review of Family DollarService
Every time I have gone into the Family dollar in Beatty NV, I have seen only an Assistant Managers and maybe 1 cashier there and never the store manager the topping on the cake was when I went into the store on Friday evening around 6pm when I went there, the only person working was the cashier and no other employees there with her. She was trying to run...
Read full review of Family Dollari was verbally attacked and threatened at the family dollar store located on 9120 E. 35th street , independence mo
I Michael Lumpkin, on november 12th 2023, 2:25 pm entered the store to load money to my cash app. Upon entering I heard someone say, I will [censored] that [censored] up. I look up to see its the store cashier angela contreas who recently viciously stabbed me over 9 times. I then ask the other cashier to call the police because I have a full order of protection...
Read full review of Family DollarOrdering online for pick up at store.
Another terrible experience ordering from the Family Dollar website. It takes two weeks to get the order to the store and another four days for me to get the email that I need to pick my order up. Then, it so hard for the workers to figure out how to enter it into the register. Today after several attempts, it came up that I had to call customer support! I...
Read full review of Family Dollar and 1 commentFamily Dollar Reviews 0
If you represent Family Dollar, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Family Dollar
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.
Overview of Family Dollar complaint handling
-
Family Dollar Contacts
-
Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
-
Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
-
Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
-
Family Dollar social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
Most discussed Family Dollar complaints
Assistant managerRecent comments about Family Dollar company
The manager, and one of the cashiers.
Bob's Watches
1 review
Nova Furnishing Center Pte Ltd.
5 reviews
Displays2go
5 reviews
Walgreens
1823 reviews
Goodwill Industries
472 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!