Fashion Nova
Reviews and Complaints

Fashion nova is a multimillion dollar company... They have celebrities far and wide promoting this scam of a brand. I've order over $100 worth of items for my vacation on dec 6th and even opt. For the 2day shipping... Needless to say, its dec 18th and it's showing that my order has even been fulfilled yet.. Just sad and pathetic. The 800 number does not work and sending an email is a dead-end. You'll only receive a generated generic email informing you of their "high demands".. I'm pissed and now coming out of more money to replace the items I never received... Happy holiday -_-

I ordered clothes on 11/30/17 and fashion nova did not show a disclaimer before purchase that shipment would take 7 business days to process.

It has been past 7 business days and i have not received my shipment nor any contact from the company as to when my shipment would be received.

I tried reaching out several times and i kept receiving automated messages with no clear response.

ISSUE #1
I ordered $256.12 worth of stuff from Fashion Nova on 11/29/17. My order contained 11 items. On 12/11/17 I received an email stating that my items were on the way. That email contained 8 items, not the 11 I originally ordered. My order arrived on 12/14/17 with 5 items. Today is 12/18 and I have not received my additional items, which included two pants and a pair of boots. I emailed Fashion Nova several times but have yet to get a response regarding my missing items. They keep sending an automated response with a tracking number, which, when I click on it, shows that my items were delivered on 12/14. ONLY SOME ITEMS WERE DELIVERED.

ISSUE #2
On 12/11 I got an email stating that a gift card was available for $82.57. This was for 3 items which went out of stock between the time I ordered them and the time the package was shipped. I emailed Fashion Nova asking to get refunded back to my card, since this error occurred on their part, through no fault of mine. I received an automated response with their return policy, stating that all return items are issues a gift card. I responded letting them know that I had not returned my items, and that the issue was that the items went out of stock, therefore I deserve my money back, and not a gift card. They continued to send me the return policy email. NOBODY HAS ADDRESSED MY ISSUE, AND NOBODY ANSWERS WHEN I CALL THEM.

This has been the worst customer service experience I have ever encountered, and I will NEVER shop at Fashion Nova again. I have sent them close to 20 emails in the last week, and I have sent them messaged via Instagram, to now avail.

DESIRABLE RESOLUTION: I would like my money back for the items which went out of stock ($82.57) and the 3 items which are missing from my shipment:

Super High Waist Denim Skinnies - Indigo - 9
Fulfilled Dec 11 USPS #9405510205369005288839
$29.99 USD 1 $29.99 USD
Super High Waist Denim Skinnies - Black - 9
Fulfilled Dec 11 USPS #9405510205369005288839
$29.99 USD 1 $29.99 USD
Lorene Over The Knee Boot - Black - 10
Fulfilled Dec 11 USPS #9405510205369005288839
$44.99 USD 1 $44.99 USD

Ordered a dress for Xmas on the fourth of this month and still havent recieved anything. When I call u can't even talk to no one. U send them email and they respond with a automated system. I see celebrity's in there clothes but that all eas for show so people could order and be ripped off. I am going to all news stations and radio stations and slander there butt. I also did a compliant with the bbb. I will never order again...

I placed three orders in the month of November from Fashion Nova. One of the orders was delivered but had damaged product in it. I emailed them about it and they never responded. My second order has yet to be fulfilled and it's been almost a month. My third order was cancelled and refund it to me because they said that the item I ordered was no longer in stock. I've tried calling on numerous occasions with no luck. I've even left a voicemail after a beep thinking someone would listen to it and return my call, but that didn't happen. I've tried emailing, still no luck... just generic responses. Fashion Nova has lost me as a customer, unfortunately, because this kind of customer service is unacceptable to me.

Terrible. I have been waiting almost a month for my products that I ordered in November. Fashion nova is a scam. They also have terrible customer service. I have emailed three times now to find out what is going on and they send back an automated email that does not explain anything. Not impressed at all and I will never be shopping here again. You should not be allowed to hold onto people's money like this. So wrong on many levels. They also still have their advertising up for there shipping times as free two day shipping and 7 day. Not even close try one month and two months. Don't order from this site.

I purchased four items with fashion nova Dec 9, and I haven't even received the tracking number. I have sent out two emails as well as two Facebook messages and still nothing! They have definitely lost me as a customer! They have been deleting people's posts on Instagram as well as Facebook every time they get called out. What kind of business are they running? How unprofessional is that?!

Tracking Number: R000003484236

Order #9025507
I don't received my parcel,
Whats happened ?
I waiting for my parcel since 1 month and today you send me a email with statut delivered, but i've received nothing.
I send you a lot of email with questions i shipp in your website since 11/3/2017 its not normal.
The location in your website tracking is empty
So where is my parcel ?
The statue of my parcel changed fort delivred at 6:30 PM but i was at the shipping adress.
I asked my poste office if they received somthing but they can't told me anything without a international tracking number and your tracking number it not an international tracking number

I ordered jeans from this website on December 2nd it is currently December 14 and my order has not even been fulfilled and checked up on the website to see where my order was at and it says "this order has not been fulfilled yet" the website does indicate that there is a 7 business day delay because of high demand but it's been more time than that.

I ordered items several weeks ago. ( So long ago, I almost forgot the packages should be arriving) When I call the 1800# I go straight to voicemail and when I email I'm get this annoying " Hey Love" generic reply with no real order status update. When I saw the message about being overwhelmed, processing times being " UP TO" 7 business days, and experiences higher order volumes, I was perfectly ok with not receiving my orders within the usual 2 day delivery time. I was thinking that I had plenty of time, since I ordered far enough in advance to give them enough time to meet their promised " up to 7 " business days. Here it is almost 10 days later and I still can not get them on the phone or even an email response. This is unacceptable, at least respond with an order status or ETA? I'm hoping the orders arrive soon and before Christmas. From what I'm reading on here, it sounds unlikely. The crazy thing is they charged my credit card within 24 hours, so why can't they provide order status updates with the same response time. This was my first time ordering from them and I'm completely turned off by this company from what I'm experiencing and reading on here. What kind of suspicious business practices are they doing? Very pissed

Paid for Items that I never received! Got partial credit. I have emailed several times about the amount that is owed to me for almost 2 months now! I'm really sick of it and a lawsuit will follow! They send Black Celebrities and Instagram models clothes to advertise for [censor] we never receive or obtain a refund for! They use them to make it more appealing to us as well as the paid advertisement! I feel like I have been scammed!

All I asked for is a refund of the money that was kept for items that were not available. They said no and issued me a store credit this store is a scam. When you call customer service you have to leave a voicemail. They only communicate via email. I'm being penalized for them falsely advertising items that were never in stock to begin with and now they are holding my money hostage

THEY HAVE RUINED MY XMAS. DISGUSTING. CLOTHING IS NOT GREAT AT ALL. AWFUL, INEPT CUSTOMER "SERVICE" who copy and pastes answers (can't even be bothered to greet you properly), offering nothing meaningful to remedy.

Sequence of Events:

19 Nov 2017 payment was made, it was not until 10 December, items were delivered. This was ordered for my vacation, I hadn't known your delivery was so Lazy (akin to ordering from China where they also ship in batch for cheapness). I have now spent $80 returning items that are worthless to me (I kept 1 top, which I can wear hidden underneath my suit jacket at work).

i have spent a total of $510 on your joke of a website, as a courtesy, please reimburse at least part of my money seeing that you have ruined my Xmas as I have no money left to purchase winter clothes (how do you sleep at night knowing you work for a Sham company)?

An order was placed on 11/27 for 3 items. Order #9977480. An email was received from them on 12/1 and up up untill this point nothing has been issued. The customer service online is useless and keeps giving me the runaround. Never shopping here again. They take at least 2 hours to response back and it's the same answer they keep giving me just worded differently. They already took my money and is not giving me any type of alternative as to retrieving my merchandise that was purchase on 11/27/17.

I have spent over a thousand dollars in last 4 months with this company. I have never had a problem until i placed a order on November 27th. They usually ship within 2 days. I have sent countless numbers of emails concerning my order and I always get a generated response no answer. They stated processing time would be delayed up to 7 days. It has been almost 3 weeks. I can't get no one on the customer service line, but my money in the sum was debited from my card on November 27th for 291.87 . I am a single parent and every dollar counts. I have requested several times through email for a refund no response. I live in Birmingham, Alabama and I am so angry and disappointed to have been taken advantage of like this. My next step is to contact BBB of California . You have taken from the wrong person

I placed an order 11/19 received confirmation and a tracking # on 11/22 to show the order was mailed and I'm still waiting for this oder to arrive. There are many folks posting that they placed orders mid to late November and have yet to receive ANYTHING. At least respond to our e-mails, calls and update us with a status on our orders your silence is unprofessional. Deleting customers reviews off social media, blocking people from your social media pages and inflating your reviews over the internet is not good business practice Fashion Nova.

I ordered my shipment of nearly $200 on Cyber Monday (Nov 27th) and have not received a tracking number or any information regarding my product. This is disgusting, it was meant to be a present for Christmas and now I don't know whether to buy something else or wait, or if I'll ever get my package or refund. This is disgusting and you should be sued and shut down

I keep calling the customer care # and all I'm getting is the same recording. The recording states that they've enhanced their phone support to better serve their customers...I think NOT! They told me processing for my order COULD take UP TO 7 business days, it's now the 9th business day and still NOTHING! No shipping information or anything, just a mass email stating they are "embarrassed" that it's taking so long. That email stated that I would be receiving shipping information "shortly". If 6 days is shortly, then I'd hate to see what they consider "lengthy"!