Fashion Nova
Reviews and Complaints

Im am very upset with fashion nova i had a plan for my birthday and picked out the prefect dress to now not have it and my birthday is in 3 days smh i ordered on the 6th what the hell is going on ive ordered from them before and had no problems why now im am very upset didnt really have that money to spend but i did for my birthday and i didnt even get the respect of a reaponse back or even a email ...

I am so disappointed in fashionnova! i'v e been a loyal customer since february 2017 and this is how i am being treated! my order date was november 27th ! i have any shipment information regarding my order # 9864553! when i email customer service, they can't provide me with any useful information! but they took the money out my account without delivering my items!

I ordered my stuff just like anyone else on here November cyber Monday and my stuff is still in the US they haven't updated me with absolutely anything! They are having some sort of issue and not letting us customers know which isn't right! The moment it has to do with taking your money they will immediately be on that! They are pretty much ignoring everyone but how unprofessional is that?! If you are going to shout out that your company is huge and it's making a killing how do you not have enough stability for when [censor] hits the fan? All I'm saying is why would you want to remain a customer to a company that seems like they can't even care enough to help you find out what's happening with your order. Never again!

First time buyer at FashionNova. I placed my order on Nov 28th 2017, it is now Dec 12th 2017 and I have not received anything regarding my order ! no tracking number, no processing update, nothing except for the big hunk of money they took out of my account as soon as I placed the order! I bought 3 dresses for 3 events I had to attend and 2 of the events already passed! I don't even want the order anymore. I tried calling customer service 9:00am - 5:00pm and they send me to voicemail every time ! I also tried emailing them and the send an automated message that has nothing to do with what I'm asking. I feel scammed and I want my money back but apparently even if they haven't processed the items yet they won't refund you ! I really wanted to love FN but now that this is happening I don't think I'll ever order or recommend again.

Just like everyone else, I've been screwed out of shipping and also my items. 2 weeks after I order something they just send me a gift card because 80% of my order wasn't shipped. No one said anything to me. can't get a single real person to respond to my emails, no one to talk on the phone with. I put in 2 orders after that one, and I'm just waiting on the other gift card because I'm sure they're coming. I'm livid. People on Instagram 24/7 posting [censor] but can't have one single real person get back to me. Extremely unprofessional. Fashion nova is a scam

I ordered on dec 26th and still have received nothing, but they gladly charged my card immediately. You can't speak to anyone in customer service. I've emailed many times but The email is automated and not helpful. I don't even want my package anymore I just want my refund and by the looks of it they lost many customers. I've ordered from fashion nova many times and never had these problems. Very disappointing

I placed my order Nov 27(cyber Monday) ...I spent over 200$ for a trip to Nigeria Dec15..which is enough time to get my order ..today is Dec 12..ive heard nothing..you call.. you go straight to a vm..you send emails they reply with general information nothing specific about your order..i go to social media not only do they ignore your comments about your existed order..they answer customers questions before and after your inquiry ..ery disrespectful..i will be leaving this country with no clothes..fashion nova could atleast provide a refund and tell me whats going on..nope..no refund ..store credit..why would I want another item when they have screwed this current order terribly..customer service is terrible..

I order a package November 28 here it is December 11 I don't have a confirmation number to even track the package down but the package is saying your order has been confirm we But on the order tracking status it's say fuilfull whatever the hell that is it's not saying delivered or nothing if y'all can send me my package in it be here by Friday can y'all put my money back on my card I don't want no damn gift card nothing cause this my last time ordering with y'all

I ordered products on 12/4/17 with the 2 day option. It is now 12/12/17 and products havent even been shipped. I bought my wife bikinis for our trip to the Caribbean which we leave on 12/15/17 and will not be receiving them until after that. SMH. Customer service is a joke and the automated email responses are useless. Thank you for upsetting my wife on our anniversary. Oh and your return/cancellation policy needs to be amended. Why cant i cancel my order if my products still haven't been shipped. You are quick to take my money but not willing to put it back and quick to fulfill your 2 day shipping right? Fashion Nova is a joke and will be lucky to be in business in 2018. I will be filing a dispute with my bank and also submitting this to the BBB. FRAUDSTERS! STAY AWAY!

I ordered a pair of jeans back in July and still have not received them. I continuously emailed the company and only got the automated email in return every time. I also had a delivery that consisted on a kimono and another pair of jeans but I only received the jeans. I understand the company has many orders, but it should not have to come to me still complaining 5 months later to get my order! Imagine how much extra money they are making off of everyone else they are doing this to! This needs to be handled. ASAP

I placed and order on Dec 1st.. fashion nova took my money off My Card Right there and then and emailed me my Order Number A whole week been passed but no Tracking number still haven't been sent i emailed them Asap but of course you can tell it's a machine responding then I gotten another email from fashion nova "supposedly feeling sorry and saying how my package is not lost it will be shipped out soon" ..this is my first and will be my last time odering form fashion nova I never delt with unprofessional website like this before . I will like to know how long will it take for my oder to be shipped or even better yet when will I get a tracking # how take someone money but give them Lil much to go on about there order or even keep us up dated to whas going on or even hAve a number to call ? This is really a scammed website and this will be my LAST! ORDER # [protected] and it have been a whole week and some days now but still no update I am very disappointed

Order was place on November 29th order number
[protected] . I had ordered some items and they were sayin in stock. But once I hit the summit button at the bottom of the confirmation page it stated due to overwhelming orders, you may experience up to 7 days processing. Also anything or 75.00 you get second day air shipping at no charged. It is now 12/11 and i still do not have my order and you can not get a whole of customer service cause no one answers and all i get is a generated email saying sorry here's a nice discount for the wait. Oh did i mention that the money already cleared my bank but no order.

FashionNova - no products, and no "fabulous" customer service

i am very upset with fashion nova. I placed my order from November 25, 2017 And up until now my order has not been shipped. 7 days has passed and my order still hasn't been shipped. I am going on my vacation in another country on the December 15. What should I bring on my vacation to wear? Nothing
I am really upset and I will not be ordering from fashion nova ever again. The last email I got from your customer service say my item is about to shipped and still nothing.

Ps. I WILL NOT BE ORDERING FROM FASHION NOVA AGAIN

November 29th, my husband ordered two items. Both say in stock. At the bottom of the confirmation page it says due to overwhelming orders, you may experience up to 7 days processing. About 2 days later, we get a mass email, it apologizes for the delay and they understand everyone is waiting on their orders but they just weren't expecting so much love over Black Friday. They gave out a good discount code in this email which I used to make a purchase December 6th. My purchase made on December 6th was fulfilled and sent out December 8th. The order my husband made November 29th, is still showing unfulfilled. I tried to be understanding, they have a huge following but honestly it's upsetting that they sent out my order first instead of my husband's. When day 7 of "processing" came, the order still showed unfulfilled. I called their number and was on hold for 15 minutes. I never got through. I have since emailed them at least 20 times, either through their automated helper on their site, through Facebook, Instagram, or my own email. Every time I reach out to them, I get an automated response offering a percentage off which now I refuse to use. I even posted my concern in a comment on their Instagram post about their call center just being automated and they deleted my comment. I am now blocked from their Instagram because I have asked what is going on with my stuff. I have yet to get a human.

My orders number. ([protected]). ([protected])
He dear

Dr ola omar. Iam so disappointed and frustrated really it will be the last time. I ordered only in November orders more than 600us dollars but my orders one in 28 November. The second on first of December no even fulfilled until now. Iam working and living in Dubai abd will travel soon for one month out of Dubai the country u suppose to ship my orders to
U promised u ship the things. During 7 days from order making. But now more than two weeks more than two weeks what can I do now tell me. Why I should wait all this time and u didn't ship this is not accepted. Try to help
My orders numbers
[protected]
[protected]

I placed my order 12/4/17 and it was pad for express shipping, two days later I received nothing! i emailed them about my order and they promised me to received at least an update in a couple days! here it is now 7 days and nothing ! I don't even want my order I just want my $66 dollars back! not to mention they have a "refund" policy which is complete [censor] because its completely necessary to refund like any other normal clothing site! I will never ever order from here again!

My order was placed from NOV24, it's now December 9th and there had been NO UPDATES ON MY ORDER. Even thought the $100+ was already charged and paid, they make NO EFFORT TO OPEN phone lines for customers, it's literaly a voicemail EVERY SINGLE TIME YOU CALL. The only was of contact is via email and they don't respond to that either. They falsly adverstise FREE 2day SHIPPING on orders over $75 that's a tactic to get people to spend...n still NEVER GET THIER ITEMS! This is fraud and theif...horrible company!

I ordered over $400 worth of clothes from this bogus company. I keep calling, emailing and writing under their social media account. I have done every single thing there is to do, I've never in my life dealt with someone doing this. I get married in vegas, yet I have no clothes for my trip because it hasn't been shipped. My birthday is also, on the same day I'm set to get married. Can you imagine how I feel? I'm so hurt and I feel helpless. They send you this automated email, and I just want my clothes. I am going nuts, I've been depressed for weeks now, because I have no clothes from them. My order # is 9731303.

No one answers the phone ever, yet they boast that they have fabulous customer service? This is the third time waiting on hold and the current run time is over 13 minutes. Just waiting to be disconnected again.
Two orders, no products, and no status, but took the money.
Will go straight to the CEO to find out what the problem is. This is ridiculous and would never advise anyone to shop here- if you are expecting to receive the products you've already paid for.

I am going through the same issue it has been 11 business days since I placed my order online. I have messaged them on Instagram, FB, Email & even called and left messages & no one responds. However, I placed an order after this one and I already received that. The customer service here is unacceptable. I place at least 2-3 orders every month. I can't get in touch with a human to get some real answers. It's automated messages on every platform.