Ford
Reviews and Complaints

my 2002 f 259 super duty truck..has severe rust/rot..oon both fenders above the tires..I have tsken exellent care of this truck since day 1..it is not off road..it is waxed twice a year plus..is washed weekly..started to ntice some bubbling affect going on..took it to the dealer..they said too bad can't help you..hav e since talked to 8 other unhappy ford owner with the same problem..also told by a body man that the sponge type material inside the fender is the cause of it..it gets wet and does not dry thus causes rot...also have been told taht the metal on the truck is a lifetime gaurenteed item...I think it is time to reapri this and not @ my expense...and perhaps a recall is in order...I can't afford the repair on my own but am pretty embarrased driving this truck where this is the only eye sore on it...this occured early in the trucks life..is it time to shop for a different make truck?p;ease reply...thank you

The origianl and extended Bumper to bumper warranty doesn't cover damage to interior surfaces even if the damage is due the underlying metal (covered under warranty).

The leather cover on the Drive/Park shifter thing is getting pinched by the metal underneath creating a hole in the leather. Cost to fix $150 - $200. Will have to wait until I'm re-employed to get it fixed. The service dept said they called and explained the cause, to the warranty people. Answer = still NO

2006 Ford Escape Hybrid

Ford Credit' has very bad customer service. Majority of the operators who answers the phone has very negative attitudes. Yes, they do make very negative comments about you if your payment is late. I personally will not buy a Ford Car ever. And I will never get a loan through Ford Credit again.

I loved Ford cars with all of my heart and bought Ford fiesta 1998 model as my first can in year 2000 ever since the love of Ford cars grew, in 2004 i bought the new ford Fiesta which also treated me good like the first one.

In 2006 i then bought new Ford Focus in Gezina PTA which had problems from the start and Ford Maintanace could not even resolve those problems.

at first the Battery would just not start the vehicle, i took it back to Ford in Gezina more than 3 times until we changed the battery and cut the cabin light to save it, mind you the car is brand new and i drove for 18000 km by that time.

Again the Engen light came onn! i took the car to Ford Aurinia PTA City but they could not resolve the problem, everytime when i take the car for service i tell them to please fix the Engen light as is not safe and they just can't fix the thing.

i don't feel safe in this car anymore because i dont know when and where is it gonna stop as the Engin ligt is always onn, and that dicourage me to continue buying ford cars even though we love them, i was planning to buy new Ford Ranger but now i feel so discouraged that if people who make these cars can't fix them what.

I had to replace the battery in a 2004 Ford Focus. After the battery was replaced, the radio would not work. I called a local Ford dealership and was informed that the radio had to reset at a dealership by their computer at a cost of $42.50. This is because of the way the vehicle was designed. I believe this a scam perpetrated upon consumers by Ford Motor Company to force us to only buy Ford products from those authorized by Ford.

I have a new Ford F150. It is less than 6 months old and has less than 7000 miles. While driving on the Interstate the brake booster failed. Luckily I was able to stop the vehicle without accident or injury. The truck was towed to a nearby dealer where I was informed the part was back ordered and would not be available until 8/9/10. This left me stranded 200 miles from home. As nerve wracking as losing your brakes at 65 mph was, it was nothing compared to my dealings with Ford's so called customer care team. First, they are not open evenings or weekends. Second, the regular customer care person that answers the phone does not have the power to assist with providing a loaner or finding a rental. You have to speak with a customer care specialist who may take up to two business days to return your call. All this specialist could do is provide me the name and numbers of local car rental agencies. I had to call different companies, find rates, and make arrangements to get a rental. I was told to keep my receipts for possible reimbursement in the future. Ford customer care is unresponsive, unhelpful, and rude. Every person I speak with asks me what I am looking for from Ford today. It seems like they are trying to detemine the least they can do. I am looking for some service and assistance and have yet to find any. As a loyal Ford customer for over 28 years I deserve and expect better service. This will be my last Ford since they do not seem to care about their customers.

Signed papers to purchase a vehicle from Ford Town of Albany. Within 48 hours the vehicle started making a sound coming from under the hood. Took the vehicle back to have them look and it and fix what ever the problem was/is. My son took the vehicle in since he is the one driving it on a regular basis and he was told to take it to advance auto and let them do the diagnostic check.. we had the extended warranty. Due to some other reasons I take the vehicle back to Ford Town only to discover that the contract that I signed (mind you only one time did I sign paperwork) is not the contract that is now in place. Someone at Ford Town signed my name to a second contract with a different lender and at a higher interest rate! So now Ford Town has the vehicle back all the extra keys and the money I put down and refuse to give me back my money. Have contacted the lienholder, police department, DAs office and trying to find an attorney to take the case. I have copies of the paperwork from the lienholder and everyone that has looked at it except those at Ford Town can see that signatures do NOT match.

My 2006 Ford Freestyle has been in the shop since June 28th, 2010. The complaint I had was the car was lunging forward when I put it in gear. The service department kept it a couple of days and said that it was the motor mount. Repaired the motor mount with my service agreement covering all but the $100 deductible. Picked it up and went to work, went out for lunch and the car is still doing the same thing. At one point, it would only go about 25 to 30 miles per hour. Took it back to dealer. This time they tell me that my service agreement will cover a rental. They put me in a rental, and finally determined that it was the throttle body. Service dept tells me the part is on national back order. I have the rental for 2 weeks, then the dealership calls and says my service agreement will no longer pay for the rental. Ford will not provide a car for me to go about my everyday living, but cannot tell me how many months this part will be on back order. We pay thousands of dollars for these vehicles and then have to wait for months to get a part to repair them. When can we expect something to be done about this serious problem? In the past I have recommended Ford to family and friends. NO MORE! I haven"t found anyone at Ford that really cares about this problem with the Freestyle. Waiting for recall. I am afraid it will be to late for me.

I am a Navy veteran who just returned hom from a one year tour to Afghanistan along the Afghani-Pakistani border chasing taliban and Al Qadae insurgents.

Today I called Ford Credit to obtain a copy of the document showing I had paid off my loan in 2007 on a 35, 000 Ford Expedition. I have had 3 additional vehicles finance by Ford over the last 20 years.

Ford's representative stated that in order to fax me a copy of the payoff verification notice I would have to pay a fee of $17.00!

How much lower can a company go than to charge it's customers $17 for a fax?

It does give me some satisfaction knowing Ford, today just lost the sale on a 2010 F250 pick up to Chrysler / Dodge.

i purchased a used ford ranger, 2000, i think we all agree the most dangerous part of a automobile would be fuel, gas burns, explodes, and can cause injuries and fatalities, you would think the saftey commission would moniter these saftey issues, well i been driving this truck 2 years, all of a sudden i start to get a wiff of gas now and then, it kept getting stronger and stronger.turns out that ford decieded to use a cheap 50 cent plastic part that pushes on to the fuel pump and is held in place with a dinky little clip a small plastic hose hooks with a clip at the other end.you cant buy this part anywere, except ford original ford parts, so this little piece of plastic with the short hose and 2 dinky clips probably a dollar at the most.ford wants 197.63.this is a dangerous situation, i cant afford this part, i have no other choice but to drive this vehicle, i wroye ford, they dont care, i wrote the saftey commission yep they dont care either, how could they pass this?stainless steel or brass should be the choice, this is not a vacuum line its gas, if someone throws a smoke out i will be history, so that ols question have you driven a ford latley, not as much as i need to.you think they would worry about quality, god bless america, we need it, this country is going to the crapper because of greed, shame on you ford.thanks for listening, i feel much better.

This dealership cannot be trusted at all times. They will lure you and screw you! My 2005 expedition engine blew up with 62, 000 miles on it. I took it to ford of upland for repair. After paying almost $6, 000 for replacing the engine, 10 miles driving off the service lot, my engine had a leak, something was was not installed correctly. After a month, I took the expedition back for a smoke coming out of my vents, the service manager jason forsythe informed me that they refused to work on my car. What a rip-off!

I bought a 2000 taurus and paid my loan off with Ford Motor Credit in 2004. I traded my car on the 14th of June and was told I didn't have a lein release on my car. I called Ford Motor Credit that day and paid for a lein release. The payment cleared my bank on the 16th. I waited for several days to receive it and finally called and they said they didn't get all the information they needed. I supplied them with that information and as of today ( July 14th. ) I still have not received my release. My car is being driven by someone with it still in my name. So far all I have gotten from Ford Motor Credit is the run around. I don't believe they mailed the first release in 2004 and I know they have not mailed the second one. I need help with this. If this person wrecks the taurus will Ford Motor company be responsible because they haven't given me the release.
Arthur D. Hester
Hartford, KY 42347

I own a Mercury Grand Marquis. CNN ran an article about rear end collisions (over 60mph) resulting in fires and ultimately deaths by fire. They stated all police cars in this series have been fitted with gas tank protection kits for this reason.

My husband and I have called, Emailed repeately over a six week period to find out where we can purchase this kit to no avail. We have called " Ford" and every dealersip in the South Florida area with no luck.

We have received such replies as " call 1-800-we-don"t care" from a parts person to a reply of " Lady the back seat in police cars are different than your car" face to face from a service person. How stupid do Ford employees think the public is?

The emails to Ford have been answered " your comments have been directed to the appropriate department." Furthermore, that police cars are at high risk for high speed rear end crashes. I dare anyone at Ford to drive this car on I-95 in South Flordia and not keep it at 70mph. My husband and I are Road Reps., and drive approximately 40, 000 miles a year. Guess how many of those miles are at speeds of over 70mph? It is no wonder Ford is in the shape they are, they treat the consumers like idiots!

My husband and I are long time Ford people, no more! Hello Japan! To each and every soon to be unemployed Ford worker, we consumers are fed-up the treatment!

I purchased a 2007 ford explorer in October of 2007 and have nothing but trouble with the sun visor's the mirror portion it put in so poorly that when I got the vehicle the door over the mirror on the passenger side fell off and the dealer promptly had it fixed then about a year later the drivers sun visor mirror fell out, again the dealer got it replaced. Now just the other day the sun visor mirror has fallen out on the passenger side. For what a new vehicle costs one would think that ford could provide a better sun visor. My car is parked in a carport and only has about 16, 500 miles on it.

Baught a Ford Ranger last year August and had no pleasure with ranger.The Ranger has been in at least 4 times and staff of ford could not find the problem.I have not been able to drive this car as i am afraid of having a accident .I now want Ford to collect this car and refund my money.If no satisfaction is received i will be forced to go to Cartblance.I have always had a number of ford vicheals and never had this problem.We have two bantims and one fiesta and have no problems with these cars.

Awaiting your response ASAP

Mrs B Sampson

On June 4, 2010 I bought a brand new 2010 Ford Escape XLT. 8 days later and 752 km later the cars rear end (both wheels plus axle plus differential) came loose, 2 subframe bolts were missing, 2 other subframe bolts were loose, almost died with my family. I have all the repair work orders and photos. The Ford company and dealership have kept mum about this, Transport Canada has made a report on this horrendous incident. And me I'm stuck with a lemon. I know other manufacturers have their problems and I used to buy Ford but it's now time to change makes. I have 3 sons that will purchase 2 cars next year and they won't be Fords.

We have a 2010 Ford Fusion purchased in 8/09 for our son, who is attending school 1700 miles from home. We received a letter from Ford indicating that we should bring the vehicle in for "courtesy" transmission reprogramming. (They were very careful not to call it a recall.) Our son brought it in to have this work done on a Saturday. The following Monday, he had major transmission problems while driving on a busy LA freeway during rush hour. The engine would rev excessively without accellerating, then the car would lurch forward violently. The car has 10, 000 miles on it, has been at the dealer for over a week, and have indicated that a solenoid needs to be replaced. After searching the internet, we have found NUMEROUS other reports of transmission problems in Ford Fusions. We have requested a new transmission in the vehicle - as I don't want a rebuilt transmission in a new car - but Ford has refused. From the other comments we've found, we are very skeptical that the work they are currently doing will resolve the problem. I would NEVER buy a Ford again!

I owe two ford explorer's one is a 01' model and the other is a 05' model, both have the 4.0 motors. Not two long ago the belt on the 05' started to make some squalling noise. So being a little knowledgeable about car's. I bought a new serpentine belt & replaced it.The new bet did quiet it own some but did not get rid of the noise.So the next step was to call a friend of mine that works for ford (In the service dept.)and ask him what he thought.He told me that the Harmonic Balancer pulley was defective.He began to explain that the center of the pulley is made of plastic and the outer ring is metal. Over time the metal separates from the plastic and the serpentine belt would slip down on to the plastic part of the pulley and the metal ring slides back closer to the motor. So I asked sense this is a defective product ford would fix it at no cost to me.NO was the response. So my next question was how much is it going to cost. 550.00 dollars.So then I told him I would have to wait to get it fixed b/c I do not have that kind of money. He then told me not to drive it until it was fixed b/c they had a ford ranger with the same type of motor and that the pulley came off and went threw the radiator, & it cost him over 1300.00 dollars to fix it. So I paid, but not before I called ford to ask them about the problem with all of the 4.0 motor's they said it was the first that they had heard about the problem, & they were not responsible. So then I called six different dealership in the area and asked them if they have been fixing any problems like mine. Every one of them said that they ware fixing at least two a week. That sound's like it should be a recall to me. What do you think. I hope this will help some people decide not to buy a FORD.

I've been paying notes on my truck for a little over 4 years now. We've always payed more than required to help cut down on notes toward the end of term. I remember my wife calling about this once before, thinking it was straight we went on. Well here it is a couple years later and something seemed wrong with the payment statement. So she called to inquire why after 4 years on a 5 1/2 year term note that it doesn't seem to be going down any. Come to find out, they weren't taking it off the principal, they were taking it off the next note. My wife explained why we were sending extra each month to the phone associate. But was told they don't forward extra to principal. My wife asked why not. That's how she paid off a vehicle and house prior to this. Then the associate on the phone told her that they only do it when you send a letter with your payment stating the extra toward the principal. My wife asked her, and how are we to do that when we have automatic withdrawal every month? The associate had no answer for that.Does anyone know a number, e-mail address, or any other way to maybe get someone to help with this situation? Thanks, Gary