Ford
Reviews and Complaints

On Thursday, February 25th Jacob sent an email just to see if the salesperson would work with him to obtain financing. He did not have a particular car in mind at the time. He told her it would depend on the loan amount first then he would choose a car. He mention that he would have the "a" plan discount because he worked at HFH and he has family in Ford Motor.

She invited him in after she obtained an approval for a 2010 Focus. My husband and I went with him to the dealer to see the car. He had $3000.00 and 2500 in rebates from americredit. We went over payment amounts, and the finance manager asked what family member we had the employee discount with and my spouse told him it was his brother.

Jake took the car home that night and called the dealer in the morning to tell them that he was happy with the car and would go forward. They told him to get the insurance, his cashier check and to give his ss and address to his uncle to get the employee pin. They then scheduled him on Saturday to sign the contract.

On Saturday he went in and signed the deal. He was SO Happy! We were very proud. We showed everyone the car he got on his own..how cool.

Then on Monday the salesperson called to tell him that he needed to bring $800.00 to her. She said that the "A" plan was actually showing as "X" and that he had to pay her $800.00 more or give her back the car.

The Finance manager stated that Jake had "mislead" and "lied" about his discount. This is very offensive and Jake was so upset. He never did anything wrong. He gave them the pin he was asked to provide.

George H, the main manager called and told us that it could all go away and Jake could indeed keep the car if he had his uncle contact Ford and tell them Jake was his child to generate the "A" pin? Jake asked if that could be illegal and possibly terminate the uncle if discovered. He was upset and had to take the loss of his first car or lie to keep it.

We said "no" and asked the dealer to find away to cover the difference because of their mistake. The dealer was obligated to verify the employee discount and have the deal accurate before siging the contract. George stated to bring the car back since we were not willing to get the false in (the "a" pin).

I bought a ford fusion from village ford of dearborn, michigan on the same day that I bought my wife a new Escape [protected]) the escape runs fine but, the fusion has run sluggish I returned the fusion 3 weeks after purchase and a mechanic said nothing was wrong. Since then, I have had leaks under my car. My driveway has red spots accured over the past two months. The car runs like an old truck and it is noisy and the powertrain feels like it is coming through the floor. I have worked for Ford for 33 years (ergonomist-Livonia Transmission plant) this is the worst car I have ever bought. I will make one more attempt to have the car serviced and corrected ater that time if it is not repaired to my satisfaction I will seek an attorney for lemon law proceedings. They also claim to have no loaners available - ever. I am so ashamed of my company and I will never purchase another ford in my life.

I have a 2008 V6 Pony Mustang with an acceleration problem. The motor misfires under hard acceleration and Ford knows that the fuel pump does not pump enough fuel to keep up with the engines need. I have talked with my mechanic and several other owners with the same problem. I took my car in for a warranty check long ago and Ford said they couldn't see any problem. There is a problem when the PO300 code keeps popping up. I wish Ford would fix this problem. This can be dangerous when passing other cars.

Just recently needed to purchase a car quickly due to failure of my Vibe transmission. I chose Ford due to access to discounts. I went to my local dealer-Brighton Ford-I was treated very poorly-salesman (Mr. Rose) and floor manager were not forthcoming with the numbers, would not speak about trade in, could not get the car I wanted and pretty much shoved me out the door stating what I wanted would run $340 plus monthly. I was VERY disappointed but went elsewhere-Seymour Ford in Jackson, where I not only got the respect I wanted, but a good car and for $200 monthly. If you like the car-look for a good dealer until you find one-Ford should talkw it this dealership-they have a horrible reputation around Brighton. Very bad business practices.

2005 F150 Super Crew 5.4 Triton $32000, front brake job $2000, tune up $1000, not buying POS Ford priceless. I used to be a lifetime Ford man but, I will NEVER buy a Ford again. In fact, trying to sell the one mentioned here. Someone could shoot me in the head and take the truck and would call it even. Have spent over $7000 in maintenance in the past 4 months. Here is some usefull information for any fool thinking of buying a Ford F150. Can't replace brake pads, have to replace entire rotars. Can't tune it up because you can't get to the plugs and if you do they will probably break off in the head. Electronic windows do not work. Have had to replace CV's and struts, all of this within 60, 000 miles. This truck has been well maintained, oil change every 3000 miles, can't imagine the problems people who do not maintain their vehicles are having! I guess Ford was trying to trick people into buying a titon in lieu of a triton? FORD, Fix Often Repair Daily, Found On Roadside Ditch, F..ked On Race Day. I should have guessed, this site will not let me pick the worst rating below so here it is :-(

We purchased a brand new 2009 Ford F-250 Super Duty from Gordie Boucher in February of this year. While the sales process what very pleasant, we had less than 1000 miles on the truck when someone on the freeway motioned to us that there was smoke coming from our vehicle. After pulling over we discovered that there was transmission fluid pouring out of the truck. When we say pouring we mean at least a gallon. Upon calling and taking it into the dealer they said that it must have been overfilled at the factory. By a gallon? How is that even possible? We were adamant about them replacing the transmission with a brand new one, not a used on because there is no way there was not going to be a problem with it. They kept the vehicle for a few days and said that everything should be fine and that they were not going to replace the transmission. This was a brand new truck with only 1000 miles on it. Since then we have experienced intermittent issues such as pulling a small boat and the vehicle not wanting to move, etc. This is completely unacceptable to us. When calling the dealership they suggested bringing the vehicle back in with something in tow and they will look at it. Once again WE are inconvenienced by this problem and they did not even offer us a loaner vehicle.

Does anyone out there have any suggestions as to what we might be able to do. We are at the point that if they do not put a new transmission in the truck we no longer want the vehicle as this is going to be an ongoing issue.

Not long ago I switched from Autofair Ford to Grappone Ford because I had many issues with Autofair.

The second time I took my Escape to Grappone was to have my inspection, 85, 000 mile check up, and oil change done.

When I was dropping it off I asked Seth (service) if checking the brake fluid was part of the multi-point inspection and he told me yes. I told him they must not have checked it when I brought it in the first time since my brake light came on the next day and it took a full bottle to top it off. He argued with me about how the light would have been on and how would I know about such things. I told him again the light did come one which is how I knew I was low and told him again that it took a full bottle to top off the fluid.

I left the SUV there so they could take care of everything. Seth called me a couple of hours later to tell me that my SUV needed front brake pads and rotors before it would pass inspection. Seth said he stood there and watched them put a screw driver under the pads and they were all cracked and peeling. He said they were so bad they were about to fly off my vehicle and I would end up in an accident because I would have no brakes. I told him that was impossible since I replaced my front brake pads and rotors in November of 2008 (a little over a year ago).

Seth told me Autofair must have lied to me and never changed them, but I knew they did because I was there when they did it and saw both the old and new pads/rotors. He said it would cost $550+ to change them so it would pass inspection. I told him not to touch them that I would take care of it. Seth told me that if we took it somewhere else for repairs I would have to pay again to have it re-inspected by them.

On Saturday we purchased new rotors and brake pads, but when we removed the tires to change everything there was nothing at all wrong with them.

We called DOT to see what our options were and were told to take it somewhere else for inspection then give them all the paperwork.

Well, we took it to another garage and watched as they took the tires off and inspected the brakes/rotors. I had to spend another $40 to take it to the other garage, but my SUV passed without an issue.

I will now send the pictures of the brakes/rotors along with the paperwork from Grappone and the 2nd garage to DOT.

I may be a woman, but I am not stupid. I hate to think how many other people they have done this too and gotten away with it.

They told me when I bought the car that they would fix the car or take the car back and give me my money back if anything went wrong within the first 30 days of owning the car. Well, within 2 weeks I noticed that the car had a burnt smell of coolant fluid. I took it back and they said that it was a gasket. They had their mechanic fix the problem. I then drove it for 2 more days, when I got it back the transmission was heavily leaking fluid. I took it back the next day and they said it was just a small leak and that was normal for a car with that many miles on it. The general manager then told me that I should have had it checked out by a mechanic before buying the car. She also said that they stand behind the drivetrain of the car by fixing it. I said, then when do you consider giving the customers their money back if the problems are too large and costly to fix? She said if the transmission or the engine fall out of the car, then they would give the money back. WHAT? I was obviously not told this when I bought the car. I left the car there and the $1000 I put down on the car was about to go bye bye. I said I wanted the money back and the general manager told me that we would just call it even. I pleaded with them my plight, but to now avail. The next day the sales lady called and said that she was going to give up her commission on the sale (which was $300), because she didn't feel right about the whole situation. I said that is great, but the problem is that I am still out $700. She talked to the GM and she offered to give me $1oo to make me happy. She said that she had to pay the mechanic a lot of money to fix the leaky gasket and didn't want to be out anymore money. I know I should have been more careful going to a buy here pay here lot, but the business had been there for many years. I wouldn't step one foot on there lot if you paid me. I hope that you won't either...signed Mad as hell!

My husband has been laid off work for the first time in 30 years. We had one and ahalf years to go to pay it off. we contacted for, we let them know what was going on.we even tried to refince to get our payments down to make it easier. but the said they said they couldnt do that because he wasnt working. IF HE WAS WORKING WE WOULDNT NEED TO REFINANCE. is what is sad is they have the Goverment to bail them out . We dont. All i have to say if they get in trouble and need another bail out I hope the goverment say SORRY THERES NOTHING WE CAN DO.

iam basem from egypt, i have big problem with the Maintenance Service in egypt, they dont want to exchange my cassete in my car ford focus 2009
once aday i put a cd in my cassete and it not play on then in another day i saw ( no cd ) in my casste tape so i put another cd with the first one because i saw ( no cd ) in the tape then i went to the service center of ford it called ( Fikry Ford ) they didnt agree to exchange the cassete although iam still in the guarantee time, they said ( bad using )
i want from u to respond me if u will call them or not .
i will complain them in my country and i will hurt the reputation of Ford if they didnt exchange my cassete
thanx for u
sorry for my weak english
bye

Dear Sir/Madam

MAKE :Ford Fiesta
MODEL (YEAR) :2009
REGISTRATION NO. :YDS261GP
ENGINE NO. (on license disc) :8T8471
VIN NO. (on license disc) :WFOJXXGAJJ8T8471
GEARBOX: MANUAL / AUTOMATIC :MANUAL

My name is Isabell Jones Contact no. [protected] E-mail - isabell.[protected]@vodamail.co.za Ford Fiesta 2009 YDS261GP 51000 km and not 55 000 as stated by Eastvaal Auto In Secunda Complaint about : Vehicle still not repaired. Date taken in: 09/02/2010 Date returned : 26/02/2010 Service Mananger: Jimmy Dealership Manager : Mr.Nokye Ref: no for complaint logged with Ford SA: [protected]

On 9th of Feb 2010 my vehicle had a breakdown. I was towed to Eastvaal Auto in Secunda. I was told by the service manager( Jimmy) that he would book my vehicle for Monday 15th Feb 2010. My partner called on Tuesday 10/02/2010, wednesday 11/02/2010 and thursday12/02/2010 and still nothing had been done.

On the 19th of Feb 2010 I went into the Dealership as my company had rented a vehicle for me and had given&me until the 19th to use the vehicle and were not prepared to pay another day. I was given a courtesy vehicle by Mr.Nokye on 19/02/2010 and on 22nd was called by my partner saying that thev dealership had called and said that the vehicle is ready. I was shocked as they had not called me in to get autherisation from Stanic prior to repair. I was aware that they would have a look then let me know what was wrong then advise me or let me know if it was covered under warranty. Furthermore they did not get autherisation from Ford.

I paid R4553.67 and when I started the vehicle it was worse than when I had left it there but Jimmy had told me that he had test driven the vehicle and it was all in order.

I left the vehicle with them and was called back the Thursday 25 Feb 2010 at 10H00 by the dealership. They wanted their courtesy vehicle back and they had not fixed the problem which they now say is the gear box. They further stated that they will not cover that under warranty as it is sequential damage.

I was not told all these things when they took my money. I was told that my vehicle is as goood as new.

I have called Ford SA and they are not helpful in anyway. Mr.Nokye called Jimmy and he just said sorry he made a mistake. I have done reseach on the internet and dicovered that there are lots of dissatiffied customers. They say that Fors SA ha a non existant customer service. They have a non existant warranty on the new ford fiesta as everything is covered under factory fault and notwear and tear.

please help as I am broke as my company wont pay and neither will ford and my vehicle is still not fixed.

I do believe that I have tried by best to resolve this in a descent fashion bit I am now counting on you and your organisation to assist me.
Many thanks
Isabell Jones
+[protected]
isabell.[protected]@vodamail.co.za

I have driven 4 fords and never had so much KAK in my life with this one.
From the end of November I took my car to Galactic auto Polokwane until now(02/03/2010) for no less than 35 times and each time it comes back with the same problem. I really am beginning to think that this is a Factory problem as they have replaced a number of things on the car and cant get the problem sorted. Where to now?
I have spoken to the principal dealer at Galagtic and to the owner but the problem is still there.

I have a 4.6 L V-8 in my Mustang GT. The intake manifold cracked causing it to overheat and almost 1300.00 to repair. Ford had a class action judgement regarding this part - however the Ford rep said i had to reoprt the problem almost 3 years ag0. This problem was not well well known - so how could i fix it before it breaks? I understand the time line may not be what Ford wants - but there is a right thing to do. I am not asking for a full rebate, but i would like to have some of my costs returned. Way to go Ford - you are just like all the others - I wa a loyal customer, but since you behave the same as the others - I guess there is no need of my loyality, sice it is clearly a one way street for you. GOOD BYE FORD - I will be sure to tell all my friends and associates

I had been a loyal Ford Customer for years, purchasing several vehicles from Ford. My latest, a 2007 Ford F150 Truck. In July 2008 I lost my job and was unable to continue with regular payments. During that time Ford requested help from Our USA Government and received money to help continue its business. Ford repossessed my vehicle but did not offer to help me at all.Ford has offered to help NEW CUSTOMERS WHO LOSE THEIR JOBS WHILE AT THE SAME TIME CONTINUES TO PURSUE ME FOR THE BALANCE OF THE LEASE. HOW FAIR IS THAT? WHAT IS THE PRICE OF LOYALTY? SHOULD I STILL PURCHASE FROM FORD? TELL ME IF THAT SOUNDS GOOD. FORD SHOULD OFFER AMNESTY TO LONG TIME FORD CUSTOMERS.

I purchased a 2006 ford fusion september of 2006, the car was great for 4 months and then the wiring harness went bad and had to be replaced, then with 51, 000 miles on the car the transmission went bad, the local dealer replaced that under warrenty, they had the car for almost 3 months doing that. I recently had to give the car back and i gave it back on volentary reposession. I couldnt afford the payment and the repairs on the vehicle. its the worst car ive ever had and ford credit is the worst company ive ever delt with. I was talked to very rudly and disrespected by qutie a few of the representatives through ford credit. And then to top it all off, i recieved a notice in the mail telling me where the car would be auctioned off and i would have to owe 200 dollars for them coming to get the car for reposession. I was never informed of this and im very unhappy and angry that i gave the car up to them and now things are being thrown in for them wanting more money. i know i am not completely right since i couldnt continue paying for it but at the same time i will not pay for something that i was not informed about and i had asked about when i let them take it. the car is the worst car ive ever owned, nothing but problems with wiring, electrical and mecanical problems. I will never buy another ford vehicle after all of this. thats all ive ever driven, i will now be going to honda or toyota and give a great company my business. Again im displeased and very angry with the way this company has handeled things in the past 3 years, I hope this email will shed light on how angry i am for having to go through this, ive been through enough with them and now im going to be charged after i was compliant and im fully disgusted and seeking possible legal action for all of this heartache.

I am a single mother having a hard time keeping up with my payments. I know I cut it close each month but I make sure I get the payment posted before it falls 30 days past due to try and help my credit. I made a payment on a Saturday; I first went online and it stated it may take up to 2 business days for the payment to post to the account so I looked at the phone payment options which stated the payment would post the next business day for a fee. I did this at once over the phone. Imagine my surprise when the payment did not post until Tuesday, even when on the phone I was told it would post on Monday. This made me just miss the deadline and I believe was done of purpose. These people will not work with you. If I ever get rid of this car I WILL NEVER USE THEM AGAIN AND WILL GO TO EVERY SITE POSSIBLE TO SPREAD THE WORD they are rude and tell you its your fault anyway for waiting till the last minute. This money, I might add, cleared my account a FULL DAY before they posted it as a payment and so did the fee I paid to make sure it posted the next business day! They are horrible and dishonest and will never admit to a mistake

I was 60 days past due on my Mustang and I had another payment coming up, which would make it 90 days past due. Last Tuesday, tow truck shows up at work and hooks my car. I was able to get everything out. For over a week now, I have been calling Ford Credit Redemption department at [protected] ext. 32013, and every single day they have told me that my account information has not been updated yet and I need to call back tomorrow. My car was a lease and was going to go back next month. I just want to get some info on how much all of this is going to cost me. I am not looking to get the car back. Does anyone else have any idea who I could call to get some information?Thanks for the help. John

As a US postal worker, I believed in the idea of "Buy American." Then I bought a Ford Focus. In under two years and less than 24, 000 miles the Focus died on a tollway going to Houston Airport. It took two hours to get someone to assist me, but I did get it to run, although badly. I took it to the closest Ford dealership, which was Lone Star Ford in North Houston. They told me I had a lower engine knock, and I should go to Tommy Vaughn Ford (since I had purchased the vehicle from them, ) and have it repaired by them. By the time I got there the oil cap was off and the interior of the engine compartment was covered in oil. Tommy Vaughn Ford told me the damage was Lone Star's fault because they must not have put the oil cap back properly. (this was excuse # 1) Believe it or not, they told me I should have it towed back to the other dealership. I refused. I insisted that they fix it under the warranty, and they said they would check with management. I rented a car from them to be able to go to work and got no help for the next two weeks and paid full price for the rental for those two weeks. They still told me this was Lone star Ford's problem, and I should take the car there. After picking up a few of my belongings from the car I left it there and called my lawyer. My lawyer wrote to them telling them the problem needed to be solved. They wrote a letter back saying my car had been damaged earlier, and that was the reason for the engine knock. (excuse # 2) I had dented the oil pan a year before when I hit a piece of concrete on the interstate. Tommy Vaughn Ford had my car examined by my insurance adjuster and then fixed it. They assured me that the work was of top-quality, and the warranty would still be in effect.

I did not know what else to do so I left the car there in the hopes that they would repair it. I was told that if I took possession of it I would have no way to prove how much damage had been done. At this time I bought a new car. I'm sure you wouldn't be surprised to learn it was a Honda. When next contacted Tommy Vaughn Ford said the reason they were not honoring the warranty was because I had missed an oil change. (excuse # 3) They had been doing all of the oil changes for free so the only one not by them was when I had to flee Hurricane Rita and I went to visit my brother in Arkansas. I had the oil changed there just to be on the safe side. I did not save the paperwork, because I did not think I would need it. Sometime later I was contacted by the bank I had financed the car from. They said Tommy Vaughn Ford told them I had abandoned the car and I owed $4000 in storage. My bank, Capital One said they had paid the $4000 and authorized a local auction company to sell my car. Throughout this period I had paid every note payment on time and kept insurance on the car for that same period of time.

I lost the belongings that I left in the car to the auto auction and they ran up a bill of $82 by using my state toll pass, which was attached to the windshield. Most recently, a bill collector for Capital One sent me a letter offering to discount the $6, 000 they said I owed Capital One down to $2500. They have since damaged my credit and I still refuse to pay.

The Honda Civic is running like a top. I have not missed a payment, but I also have not paid Capital One for their charges. Our American car companies wonder why taxpayers balk at paying them a bailout when they give service like this!