Ford
Reviews and Complaints

I have bought a Bantam bakkie March 2009. I have recently taken it in for its 30000km service and that is where I was put of Ford full stop.

They had to replace the front disc's, the thing that regulates the pressure of the brakefluid to all the brakes, the gasket on the exchaust manufault. Then there is more but is waiting for it to come because the parts is on backlog. They still have to change the back drumbrakes and the drive shaft from the engine to the right front wheel.

I know certain things needs to be replaced but not all of the above, where do you buy a vichile these days that will last and not on every service have to fix so many problems?

Threatening to reposses vehicle with less than 60 days past due. Service rep Renee ext. 33189 was extremely unprofessional, sarcastic, and deceptive. She would ask for my intentions then when I stated them, she said that they were not satisfactory. After going around and around for a few minutes, I finally was able to extract a payment schedule/ aggreement that was satisfactory to Ford Credit.

One would think that with the Government bailouts the banks and Auto companies are receiving in this terrible economy, that a little more reasoning and backing would trickle down to the consumer that has no help. What's even more frustrating, is that I do not even own a Ford vehicle!

I bought a 2009 Ford Focus 2.0L Hatchback Ocean Blue last February 2009. After 2 months we had an accident where in the car tire rod was detached. My brother was driving and he said he heard something that snapped then the wheel started to wiggle and stopped to see that the tire rod was detached. Complaint about it and Ford Philippines said that it is my brothers fault and they think that the car bumped on to something first before it happened.

We accepted their findings and asked them to fix the car through insurance. After a few months we are hearing something on the car everytime we make a full turn thought it was normal then after a few months the I hear a noise from my front left tire brought to Global Ford dealership. I left the car there for 2 weeks and they said they changed something then when i took the car i can still hear the noise i was complaining about. One of there employee said that it is the wheel bearing. The car is not even a year old and I already have a worn out wheel bearing? Ok so i asked them to fixed it just to get and over this trouble and paid Php 24, 982.00 for the 2 wheel bearing and labor. I drove the car around and only to find out that NOTHING CHANGED... i can still hear the noise i was complaining about and the ABS light flashed which first time happened.

I am very disappointed now to the point that I want to sell the car and I don't know what to do anymore. The dealership of Ford Philippines does not want to take responsibility to whatever is happening to my brand new car. I would like you to see the final report from them but i cant attached is because it is too large. Please advise me on what to do and to whom should i ask help so that they can really look into this issue. I already wrote a letter to the person responsible for Ford Global Dealership but i am not satisfied with his actions. Maybe he is too busy to deal with this kind of problem where in my satisfaction and safety is at stake.

I hope you could help me with this.

Respectfully yours,

I have owned my Ford Focus for approximately 8 months. On 1-13-10 my left reat tire failed on the freeway. I drove to the nearest exit and put air in the tire and drove home. The next day I took the car to the dealer and was told that the tire had to be replaced. The service advisor blamed me for driving on a flat tire and ruining the tire. He advised me that the tire was not covered under the warranty even though the car only had 13, 000 miles on it. It was my understanding that the warranty on my vehicle was "bumper to bumper" and I don't understand why this is not covered.

I own a 1999 f 250 super duty truck with v10. I had a spark plug blowout on me yesterday. It seems to me this happens alot. Looks like ford should fix this problem. I own 3 fords. I think ill change to chevy. Spark plug blowout shouldnt be a matience problem.
Dont by a triton

We were forced to close our business which prompted us to try to get the truck into our personal names. We have tried to do a transfere of equity twice now and everytime we get the paperwork into Ford we are current on our loan but by the time Ford processes our transfer of equity, sometimes a month to 2 months later we are behind in payments so there fore we were unable to do a transfere of equity. Spoke to Bob today and he informed me that the truck was now in repo. we needed to pay so much by tommorrow to stop the repo. I informed him that we have been trying to get the name changed, because we have a refinace already set up to pay Ford Credit off but we can't do this until it is in our name. He informed me that I just needed to keep calling Ford to get it processed faster.

Let me start by saying that I am 68 days behind on my truck payment. Ford sends this to an attorney who sends me a nasty letter today... I call Ford, set it up to get caught up on the payment tonight in full. All is well, or so I thought. On my way home from work my wife calls me and tells me that they are there to take the truck (which is in the driveway). FORD CREDIT is by far the worst people I have ever dealt with in my life. They are rude, they lie and you can never trust a word they say. They even told me on the phone that someone showed up last Friday, talked to my wife face to face to make arrangements...funny thing is the truck was in the driveway the entire day with my wife at home and nobody ever came to the door...Merry Christmas to us! Dear Lord, please make it all stop!

This is not a complaint, this is a way to contact Ford. My boyfriend ordered a truck in 2001. To make a long story short, he sold the truck to me in 2008 with less than 55000 miles onit. Anyway, the speed sensors went out, so no longer is there ABS. It will cost at least $500 for just the sensors. I wrote to Ford, I also talked to a woman at Ford, which was a thrill. I t was as if she were reading from a cue card. No recalls, no longer under waranty, etc. They didn't even have a rep look at it, and it is clearly a manufacturer defect. I have now contacted the Federal Trade Commission, and hopefully fet some answer.

last week I saw at auto trader a ford expedition xlt el 4x4 2010 on the add of city world ford lincoln mercury for the price of 32, 985$ and the sticker price was 45, 070$. I thaught that was a good deal, so I called the phone number and talked to a salesman named greg to see if they still had it .Greg said yes, so I asked him if the price was really 32, 985$ and he said yes and also that I could choose the color that I wanted, no problem.I ask three times if that was the price and he said YES.I told him that I was going to see it last saturday and I also talked to the sales manager JUDE ASIEGBU.I went there and decided on a silver one with stone interior both greg and jude told me that it was no problem to get that color for the same price.I'm driving from bristol ct and told them that I had 2 hours to drive there and that I did'nt want to waste my time.JUDE told me color is not a problem.They told me that they were going to take care of me.I went back home and greg called me back tuesday to let me know that they had found a silver xlt el same thing as the black one that they had .I asked him again about the price and he said yes about the same and again I told him that I had 2 hours to drive and did'nt want to waste my time .He said come and see it if you like it will give you similar deal. I went there today saturday I was there at 9AM .Once I was there with my wife that is 5 months pregnant and two of my kids not counting the one at the baby sitter they now show me a invoice of a 2010 limited el for 51, 000$ they did'nt have the xlt el 4x4 like they were talking about so they tried selling me the same black one that I did'nt want .I was upset and talked with another manager and he told me that I coud'nt get that deal any more .I got upset because they made me drive 2 hours for nothing.they made me talk to another salesman after that and told me I can get that deal with the black one only so I said yes .They wanted to give me 11, 500$ for my ford f150 crew cab 2005 fx4 4x4 loaded, so I said I was keeping my truck and buying the expedition any way .after that they told me that I was getting the expedition for 32, 985$ + 6, 436$ in fees + registration fees for a totol of 39, 421$ LOTS of fees I said and they said all that was normal .I don't think so but any way I said that I was going to buy it for 39, 421$ out the door with no more fees, they said yes and I signed the contract at 11 AM and waited for the expedition to get washed + I added that vehicle on my insurrance policy at his request and had the id cards faxed to the dealer .they made me wait and wait then asked me if I wanted extended warranty and I said no . Another salesman asked me again for the extended coverrage for 1500$ extra and I said no so basicly they said that there was no deal if I did'nt buy something for at least 2000$ to make up for there lost in profit .I got upset and said no then they told me that the contract was no good because the salesman did'nt signe it at 1:30PM and the owner wanted to talk to me to be able to solve the problem and at 2PM told me that there was no deal . the service is no good and they wasted 2 days of my time +8 hours in driving time THAT'S MY COMPLAINT thanks Marquis bougie

after buying a new f-150 ford truck, with financing through fireside bank----first, ford said the deal was If i were to loose my job in the first year, i could return the vehical no problem, no damage to credit. I surrendered the vehical to fireside bank after loosing my business. I was harrasses by the repo man-whos phone number i still have saved in my phone- about whats going to happen to my credit and my life and marrage and bla bla bla. if i return the vehical. -he sugested i just "get a second job" this is after of course three months of trying to surrender the vehical. The staff at fireside is by far the worste in customer service threats harrasment demands and the rudest behavier toward me on the phone i have ever experienced. that was of course after several months of harrassing calls. even now after i tell them i am filing bank rupt they call right back four or five times pretending that they think its an answering machine etc. im about to snap and take the matter into another relm. please help before i get in trouble over someone else being a [censored]heal and a poor service.

My name is Shanessa from Atlanta, Ga, and my friend Antoinette and I was purchasing a car from a company called auto truck and and finance in Kennesaw, Ga, it was a 2001 silver Ford Taurus from March 2008 until December 4th, 2008. On December 3rd, 2008 we ask the dealer if he could come and pick the car up, because we were having financial difficulties. The car payments were payed in full up until that paticular date. The payments were always on time and we had never been late on a payment. Well we were referred to them by co-workers whom we work with and they told us that if we voluntarily gave the car back and the company sold the car that we weren't suppose to be paying them for the car anymore if it was sold already. We Knew at the time that we took out a loan but please keep in mind that the other people that referred to this company said that they didn't have to payback after their car was sold so im thinking why should we do so, we also think that this was unfair and we want something done about the situation. We think that this is descrimination and we are being taken advantage of, if there is way of handling this case differently please help.

Shanessa Middlebrooks
Antoinette Bell
Phone: [protected]
Phone:[protected]
Address:633 Parkway Dr.#201
Atlanta, Ga 30308

Why was I called and harassed about a payment that was 11 days late but would not acquire late charges until 15 days late?

Why was I told that the call was just a reminder but was ask personal questions about why, when and methods even after I told your representative I would make payment the next day?

When I made the payment on the following day and complained to your representative about the harassment, I was told that I was not harassed before I told her any details.

I was also told that my account was in collections.

Why was my account in collections for 11 days past the due date and would not acquire any late charges until received 15 days past the due date?

I would like an answer to these questions so I can file a formal complaint without being bias.

This is the letter I sent to Ford Credit. I had never been late with a payment to Ford Credit. If I missed understood my bill then I would like to apologize. My Bill has a Payment Due Date amount and also a Payment Received AFTER amount. This is a 15 day difference. I was simply thinking that I could buy this nice couch and still make my car payment before it acquired late charges without any problems. Not! lol

I have had 4 prior vehicles from Ford Motor Credit. I have A1 with all my accounts, I went into the dealership to get a new car. I'm finding myself having the hardest time getting a new car. My credit rating is a tier 5 I have never had a problem before and I don't understand why Im having such a hard time now. I understand we are in hard times now but you have someone that have made there payments if I don't pay anybody else Ford Motor gets paid. Im really upset about this matter I'm going to contact my local news and newspaper. It's not fair when you have hard working people that is trying out here.

Hello,

I have sat and thought for a long time now if I should write this letter to Ford and not only is this a complaint, but it will now give you an idea on how some Fords are doing business.

I would like to inform you on what type of customer I have been for you. I have bought 3 cars from Ford a mustang, an escort and last an Explorer. All cars have been paid in full. I thought that the service I was given was excellent at the lime and I told my Aunt and Cousin, and they both purchased cars from Ford and have paid them off also. My wife and I have been shopping for the past couple of weeks for a new Ford but I’m not sure anymore, I have been treated very dishonestly and lied to and no one has been will to come up with a solution or even an apology.

This issue that I’m about to explain started back in July 26th, 2009. We put our Ford Explorer in the shop (JS Motors) because our clutch went out. They called Ford and Ford said it would take a few days is that ok and we didn’t mind. When the part got here it was the wrong part and we had to send it back and try again and that part they sent the second time was also wrong. Then were being told it was on order and it will take a couple of days to come in. A couple of days pass by and still no part. They said it was here and then they said it was still on order. Well that made me call customer service and see if they can help. I got a couple of phone calls back and they were rude and couldn’t do anything for us. I did get a call from Tammi and she didn’t really have a solution and she said she would call me back in 2 days and she called the wrong number but left a message saying need more time call you next week. Then my wife and I were on the phone at the same time talking to two different customer rep and those reps were getting told one thing that the part will be here in 2 days and the other rep they don’t have it. That part had been discontinued, yet the parts manager at Sunnyvale Ford had said on 8/27/09 that the part would be here in October 2009 and when I talked to him on 9/1/09 he said the part would be here in November 2009. What is Ford doing just prolonging the situation?

This has been over a month now and I have no answers that I can trust I’ve been lied to treated like crap, my wife has been treated like crap, I have had to have a rent a car and that’s costing me big money. I make $20.00 dollars an hour (full time) and my wife makes $23.00 an hour (part time). How do I pay for this? I buy an explorer and it’s not even 7 years old and it can’t be fixed? If you’re sitting there asking why don't I have another car, I do it is the Ford Escort, but it is still waiting for the correct part to be sent from Ford.

After reading this is there anyone in the Ford Company who has a solution. Can anyone help us?

Leslie and John Cannon

My sister, Jolandie Esterhuisen bought a Ford Bantam Bakkie in Nov 2006. Since the first day there were fumes in die bakkie. Very bad. Every time when she took the bakkie for a service, she asked them to have a look at the fumes and every time the answer was that they cannot find anything wrong. To shorten the story she is now poisined by the fumes to a degree that she was put on drip and she has to take medicine to clean out her kidneys. She is in and out at the doctors. She cannot work anymore. Simptoms she has is nausea, headaches, depressed, no energy and a lot more.

I can be contacted on [protected]. I am Susan van Zyl, her sister and act on behalf of her as she is to sick.
Can you please help us.

had a short in elect in new 2009 fusion took it to service said it was fixed 2 weeks later service called said part was in fore repair what part? driver side sun visor, took car to ny fore wedding front brakes vibrate very bad steering wheel vibrates took back to dealer for warranty work 1 month has passed still have not received any paper work about was car fixed or not service manager said dont worry about it we will send it to you in the mail come on is it repaired or not going back to talk to mgr about this problem not very happy with this dealer at this time MR KING

I have been considering trading my 2004 Ford F-150 Lariat Crew Cab truck. ONe of the vehicles that i have been interested in is the Ford Edge. My next door neighbor has an Edge and I like the appearance of the vehicle, so I drove one locally and really liked it. Until yesterday...
...yesterday I came home and my neighbor was outside with her friend. We stopped and talked and the conversation eventually turned to her new Edge. She was going to show me the inside and when she opened the passenger side door, water poured out - and I do mean POURED! I am a plastics engineer and have worked primarily in the OEM automotive business. I looked at where the water had come from, and there was a lower seal at the rocker panel where the door meets it. There is also a flat area (painted) just outside of where the "Edge" logo is found. This flat area had a very noticeable water mark on it. There was already a discoloration of the paint and the inside edge of the door had a small area of rust on it. This vehicle has 1, 454 miles on it. I opened the other doors, drivers side and rear, and found the same problem. Water splashed out of all four locations and it was apparent from the wawter marking that this wasn't the first time that this had happened. I asked her about it and she said that it did this every time she drove in the rain (here in Tennessee that's often). I asked her if she had taken the vehicle back to a dealership to have this resolved and she said that she had taken it to two different dealers and they couldn't fix it - couldn't find the problem! The problem is tha there is NO seal at the vertical edge of the door and water is leaking into the area between the rocker panel near the logo and the bottom of the door and is trapped there by the rubber seal at the bottom until the door id opened. This problem is obvious to me - there is a design problem with the seal along the bottom edge of the door. If the seal were extended along the bottom edge of the rocker panel and then traveled vertically along the inside of the front fender, the water could not get in this area. The same kind of "fix" could be done on the rear doors.
It's hard to believe that Ford has not had a recall on this by now - I'm sure this was noticed during all of the weater testing that is performed on a new model vehicle. Now- the solution...
Dealers should be instructed to add weatherstripping to the inner surface of the fender to block the waters' point of entry. This isn't a difficult fix - just needs to be done on the Edge. This is too nice of a vehicle to have this sort of problem.
Also, the rotors on this Edge are squeaking...they are slightly warped. I have had this issue with Ford for many years. The quality of the OEM brake rotors is substandard and should be addressed. I replaced my truck rotors after @ 3, 500 miles because they warped. I have 150, 000 miles on the truck now and have no problems with the rotors warping. Just a little harder material is all that it wil take to make a better rotor - an expense that you could pass on to consumers with NO complaints. Please.
In closing, I have driven Ford products for over thirty years. I will consider Ford for my upcoming purchase. Please reply and let me know what you will do to correct the problem with the Edge. I'm sure that I'm not the first person to write to you with this complaint.
My name is Richard Johnson, I teach at a technology center - Advanced Manufacturing Education - robotics, programmable controllers, computer controlled machinery, and plastics technology. I am an instructor with 38 students who drive, for the most part, General Motors products. I'd really like to brag to them about Ford responding quickly to this problem. Thank you.

Richard Johnson, Instructor
Tennessee Technology Center at Pulaski
richard.[protected]@ttcpulaski.edu

Last year on 4 Sep 2006 while eating dinner, a strong burning odor was noticed by my wife, my son and myself. I walked toward the refrigerator figuring it was there since it was 30 years old, my son opened the kitchen door and yelled that my wife's car was on fire out in the driveway. I ran to the door and saw flames shooting out from underneath the engine compartment and told my wife to call 911. My son and I ran out and turned on the garden hose and tried to put out the fire until the Halfmoon fire dept showed up and put out the fire. Pictures of the fire are posted on their web site under September car fire. The car had been parked several hours earlier after my wife went shopping.

After the fire and disbelief that this happened I went on the internet to see if there was a recall or any notice of problems with this car--1995 Grand Marquis. Ford listed none that pertained to Grand Marquis but I did notice many other listings of people having similar problems that were related to the cruise control switch on other models of Ford products.

I called Ford customer relations in Michigan and told them of my fire and gave them my VIN number, they stated that my model was not included in any recalls relating to cruise control switches and that the factory that made my car had not received enough complaints to be of any consequence, so therefore " have a nice day" and hung up.

I next called the National Highway Traffic Safety Administration and relayed the above information to them, they told me to fill out their Vehicle Owners Questionnaire, which I did.

I then called my insurance agent-USAA and reported the fire and started the process for whatever needed to be done. An agent came out and looked at the car and damage done to the driveway, the car was totaled. Some time later the car was picked up by an agent for the insurance company and we received a check for $2300 which certainly didn't make up for what we lost, the Mercury cost $25, 000 new, was fully paid for and ran perfectly. Luckily the car was not parked in our garage or we might have lost our house too.

On 5 Sept 2007 We received a recall letter from Ford stating that there is a potential problem with my model car in that there is a chance that the cruise control switch might cause a fire under the hood--dejavu. My mother also received the same recall because she also owns a 1994 Mercury Grand Marquis. She had her car fixed the next day--it took about 5 minutes. I immediately called Ford and asked them what do I do now, since the car was totaled last year by a fire and at the time they stated there was no problem with my car. They said in effect "tough crap" and to contact my insurance company and let them be my representative in this matter. Ford did give me a case number this time. I contacted USAA and they told me they were not interested since the car was already scrapped out and no determination was made as to what caused the fire in the first place. They said they only investigate the cause of a problem if they pay out more than $10, 000. I then called the NHTSA and they told me to file an amendment to my first report of last year. I then called Nemith Ford Mercury where my wife purchased her car and asked for their advice, there was no one available so the girl took my message and said someone would be in touch with me, to date no one has called.

I also sent the Ford Motor company in Michigan a letter since they do not respond favorable to phone calls stating that I was very unhappy with this situation. I also filed a complaint with the New York Attorney General and have not heard from them to date.

I think Ford should pay my wife for the used car she had to purchase ($17, 000) because of the loss of her Mercury and the negligence of Ford to issue a warning for car when problems were detected, it appears from the internet that this was a well known problem and Ford refused to own up to the gravity of the situation. Now 2.6 million cars are in question going all the way back to 1991--according to the recall statement posted on the internet by Ford. I am not looking to make any money but I feel that Ford owes my wife a replacement car in light of their poor handling of this situation, or at least pay for the used one she purchased--which is not a Ford product.

I am totally disgusted with Ford and the way they handled this matter. I don't know how many cars have caught fire, maybe you can find out, Ford certainly isn't going to admit the amount. I think there are probably a lot of other people out there with my same problem and are as frustrated as I am in that no one cares or that we can get any satisfaction on this matter.