Ford
Reviews and Complaints

Hello, this is Jennifer and I work at Ford Motor Company. I would suggest contacting our Customer Relationship Center at 800-392-FORD (3673) regarding your concern.

its unreal how ford and other dealerships can screw people and also the finance companys see now if a hard working person was to do what these banks and dealerships and finance companys do it would be a crime we would be in jail but i guess its ok for dealerships and the finance companys rip people off hmmmmmmmm imageine that

The message board for Ford is turning into to political message this should stop ok a little may be fun but this is getting over done supposedly by a few people using different names. It should be used for what is was designed for.

My name is Marco Moya, and I ordered on November 2015 a hinge for my 2004 Ford Escape, and I never received the part. My order # is 15-[protected]. Please let me know if I'm going to received my refund or what can I do to received my money back. Thanks.

I purchased the above listed Van new and after 2 years 3 months it began ticking when first started. As the weather began to get colder the ticking noise became louder, lasted for a longer period of time (up to 5 minutes) and seemed to spread throughout the engine. I brought the Van to a Dealer and when leaving it for the night and starting it in the morning the dealer agreed that he heard the noise stating it was probably "Piston Slap". He then stated he ran a diagnostic with no problems found. In the report he states "all these engines are noisy". I now have until June of 2008 until my Warranty runs out. I only have 20,000 miles, so my concern is not exceeding the 36,000 mile warranty without repair. The noise cannot be normal. I have a video that I will send ounce I determine your e-mail address. I spoke with Lawyers who want to act in my behalf. I would like to keep the Van but need assurance for repair or replacement.

I own a 2005 Ford Escape, the catalytic converter wen't bad.It was covered under warranty, now Bergy's Ford in 700 N Bethlehem pike, Ambler, Pa, Is saying it'll cost $ 1, 200 to fix it ! Why is this problem costing me, when this a warranty problem? Can this problem be fixed under the warranty without costing me? Vin # IFMYU93125KA21374...Please contact me at mhespell@comcast.net or [protected] with an answer!

has anyone had any trouble with their tires on their new ford or mercury? we had three bad tires within two weeks.

I HAVE A 2004 FORD F350 LARIAT WITH THE 6.0 LITER POWERSTROKE ENGINE IN IT. IN THE PAST FOUR MONTHS IT HAS BEEN IN THE SHOP 6 TIMES FOR NUMEROUS PROBLEMS. IT SEEMS THAT EVERY 2 TO 3 WEEKS MY TRUCK IS IN THE SHOP FOR SEVERAL DAYS, LEAVING ME WITHOUT A VEHICLE. I HAVE MADE NUMEROUS ATTEMPTS TO CONACT THE FORD MOTOR COMPANY CUSTOMER SERVICE DEPARTMENT, WHICH MIGHT I ADD IS A TOTAL JOKE. I FINALLY GOT A HOLD OF A WOMAN FROM THE FORD HEADQUARTERS IN MICHIGAN. HER NAME IS LYNN AND HER NUMBER IS [protected]. SHE WAS WONDERING HOW I GOT HER NUMBER OR WHY I CALLED HER INSTEAD OF THE THE CUSTOMER SERVICE LINE. SO IF ANYONE HAS ANY PROBLEMS CALL HER DIRECTLY. ITS TIME THAT FORD STANDS BEHIND THEIR PRODUCTS... MAKE THEM DO THEIR JOB! I TOLD FORD IM NOT PAYING FOR THE REPAIRS ITS IN THE SHOP FOR NOW. I ALSO TOLD THEM I WANT THE ESP FREE OF CHARGE. I TOLD THEM IF THEY FAIL TO DO SO I WILL FILE MY COMPLAINT WITH THE BBB AND THEN GO ON TO FILE A CLASS ACTION SUIT AND TAKE THEM TO THE CLEANERS. MY TRUCK IS UNDER WARRANTY AND THERE IS NO REASON THEY SHOULDNT FIX IT, AND FIX IT RIGHT! I WILL GO TO ANY EXTENT TO PUSH THIS ISSUE AND GET WHAT IS RIGHTFULLY MINE. I WILL ALSO PUBLISH ALL THE INFORMATION TO ANYONE CONSIDERING BUYING A FORD. IF ANYONE HAS ANY INFORMATION OR HAS ANY QUESTIONS... E-MAIL ME AT MIDWESTTURFDESIGNINC@HOTMAIL.COM. THANKS AND GOOD LUCK TO ALL.

Take all your worthless overprices cars that nobody buys and let them rust. And have your high school assemblymen making $78, 000 or more a years and have them get real jobs.

No taxpayer money for ###s like Ford, GM or Chrysler. Let you company die. You are all dinosaurs. You build cars with pisspoor efficiency and plastic bodies.

OPEN LETTER TO FORD MOTOR COMPANY

My name is [name omitted] and I have purchased at least 10 new Ford cars/trucks over my life span. The latest being a 2005 F-150. My truck was taken into a dealership for an engine problem at 19, 993 miles. The service department dismantled my motor in order to make the repairs. (Replaced cam phaser) The repairs were covered under my 36, 000/3Yr. warranty and took 4 days. The very day I picked it up the problem (loud ticking/knocking noise from motor i.e. defective cam phaser) was still present. I returned the vehicle to the same dealership within 24 hours and had only added 13 miles within the pick/up drop/off phase. It took the dealership 33 days and emailing pictures to a Ford Service Engineer to make a claim that my motor had “excessive oil sludge” and as such was an indicator that I had not maintained my vehicle. You see, I could only provide two oil change receipts when I needed to provide three, which DOES NOT indicate that I did not have three oil changes I just couldn’t produce ONE receipt. Ford Motor denied the claim for warranty work solely based on lack of maintenance (a violation per the warranty not to mention the unreasonable repair time which should not be more than 30days) and cancelled my warranty. How their Ford Certified Mechanics missed what they now claimed to be ‘excessive oil sludge’ on the first visit remains a mystery to date. I was left for SIX MONTHS without use of my vehicle. Did I mention it needed a new motor? Yes the dealership quoted me $6500 to put in a new motor. Although they could never give a diagnosis of what was wrong they knew it needed a new motor. Eventually an independent arbitration hearing through the BBB concluded that Ford Motor Company should have made those warranted repairs on the customers second attempt and any discoveries of “excessive oil sludge” and any warranty issues should have been addressed at the time of the first repair attempt. Ford Motor Company clearly used lies and misleading information to delay costly warranted repairs to my vehicle and was successful for SIX MONTHS. During those six months I had to continue making my payments as well as pay for alternate transportation(rental car at $1, 000 a month) I had to pay for independent assessments which was money well spent as it proved that my motor DID NOT have “excessive oil sludge”. There was tow expenses incurred; I had a small landscaping business for 3 years that went under as a result of not having use of my truck for SIX MONTHS. Indeed this six month ordeal has cost me plenty. Suffice it to say that Ford Motor Company spent big bucks retaining an attorney to represent them in a small claims action I filed in Cobb County, Atlanta, Ga. against them to reimburse me out-of-pocket expenses. But, I understand, as Ford least of all wants precedent set against them in a court of law.((Read your warranties carefully folks, as long as manufacturer’s warranty is not WRITTEN in an unconscionable manner, their pretty much given a license to act unconscionable even fraudulent). What I find so reprehensible is that Ford does not stand by their product. Apparently Ford Motor Company has no issue with leaving their customers out of their new vehicle for SIX MONTHS and will lie and misrepresent facts to do so. In doing so however, in essence, Ford Motor Company is willingly, publicly admitting that they manufacture motors that will need full replacement at less than 20, 000 because the cam phasers in this make and model are defective and cause motor failure.(This was the case with my truck) I applaud Ford Motor Company for their courage to do so. I, in fact, will be contacting every media outlet in the United States of America to get word out to the public that Ford Motor Company has made this perfectly clear through their actions or lack of. I may not get the thousands of dollars of out of pocket expenses I incurred as a result of Ford’s deceitful tactics but I will have satisfaction in knowing that I made the public aware so that they may avoid the hell I went through with Ford Motor Company. I will be paying for a spot in the Atlanta Journal Constitution to run this open letter and hope that other media outlets will pick up on this story namely CNN whose offices and studio are located in the city which I reside and where the vehicle was purchased, Atlanta, Ga.

BUILT FORD Tough? I don’t think so.

Hi,
i have also recieved mail from ford motors promo, that i have got prize of 100000 GBP and that would be delievered by citi-link courier service, plz tell me is it fake mail or what. Is it send by FORD Company..!

Pla find mail mentioned below.

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Motors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]

The original copy of your winning certificate, together with a covering document (Money Laundering Protection and Letter of Affidavit for Claims) from the Spainsh government stating that the money was obtained legally through their Ford Motors Promo Annual Lottery Award will be sent to you as soon Citi-links Courier Company. You can now begin the final steps of the claims process of your winnings of the €1, 000.000.00 (One Million Euro).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the €1, 000.000.00 (One Million Euro) in Cheque to be delivered to you immediately.

I got a mail from your company that i have got prize of 500000 GBP and citi-link courier service has sant me a option that i have to pay some amount of Rs 25000 i think its a fake mail so please kindly check it and reply me and am sending a mail which i got from your company.

regards
shilpa

FORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 TANFIELD ROAD,
CROYDON, LONDON.

ATTN: Shilpa,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .

The original copy of your winning certificate, together with a covering document (MoneyLaundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
You are to confirm your Order Code which is BATCH NUMBER, Mail your desire Address which you want your package of the £500, 000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)

Mr Frank Ben
61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom.
E-mail: citilinkcourierservice07@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more, and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
Sincerely,
Mr. ROLAND MARIO,
Fiduciary Agent.

hi,
here i am aamir shahzad from pakistan i recived an e mail witch contains these things i am sending to you please confirm me urgently its status its real one or fake i am waiting for your response immidiate
thanks
best regards
aamir shahzad
cell #[protected]
my e mail
aamir_shahzad676@yahoo.com

Flag this messageBATCH NUMBER : AT-040SB06-03Saturday, February 14, 2009 12:49 PM
From: "FORD MOTORS 2009 EMAIL TURKIYE AWARD" Add sender to Contacts To: .@wi.twcbc.comFORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 ATATURK PILARS HOUSE
TURKiYe ANKARA
TICKET NUMBER: [protected]
BATCH NUMBER : AT-040SB06-03

CONGRATULATIONS ! YOUR E-MAIL ADDRESS HAS WON: US$500, 000.00.
(Ourgrand prize).However, in order to verify your winnings, we need your
particularsfor verification and authentication purposes, hence,
attached here is a copy of our verifications form, please fill accordingly, so
as to proceed with your winnings immediately.

VERIFICATION AND FUNDS RELEASE FORM
1.FULL NAMES:___________________
2.ADDRESS:_____________________
3.SEX:_______________________
4.AGE:_____________________
5.E-MAIL ADDRESS:____________
6.TELE:___________________
7. STATE:___________________
8. COUNTRY:___________________
9:OCCUPATION:___________________

Following the above, you are expected to furnish us with all your
necessary details as requested of you above along with a copy of your
international passport or driver's license via email attachment for
vetting process which is a standard practise just to ensure that we are
dealing with the right individual.
Please, do contact our FIDUCIARY DEPT for further verification and
authentication of your claims as the sole beneficiary :

FIDUCIARY DEPT:
MR.AdamS Badira
Phone:+[protected]
Email:f_motors@hotmail.com

Hi,

So many mails on this lottery winnings, and a disclaimer form from the Judiciary. What is this? Why such scams. How do i know i am not being robbed of almost 30, 000 INR.

The original copy of your winning certificate, together with a covering document (Money Laundering Protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the €1, 000.000.00 (One Million Euro).

You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the €1, 000.000.00 (One Million Euro) in Cheque to be delivered to you immediately.

FORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 TANFIELD ROAD,
GETAFE, MADRID.

ATTN: BENEFICIARY,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]

The original copy of your winning certificate, together with a covering document (Money Laundering Protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the €1, 000.000.00 (One Million Euro).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the €1, 000.000.00 (One Million Euro) in Cheque to be delivered to you immediately.

bloody foreigners trying to con us british out of our hard earned money.send them all home

Hi,

So many mails on this lottery winnings, and a disclaimer form from the Judiciary. What is this? Why such scams. How do i know i am not being robbed of almost 30,000 INR.

FORD MOTORS PROMO
28 TANFIELD ROAD
(FIDUCIARY DEPARTMENT)
CROYDON LONDON

ATTN: ANU JAIN,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03, TICKET NUMBER: [protected].

The original copy of your winning certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]. Mail your desire Address which you want your package of the £500,000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)Mr. Frank Benson
61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom.
E-mail: citilinkcourierservice701@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more,and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact us.

OUR BENEFICIARIES AND THEIR COUNTRIES
Congratulations once more, note that you will have to meet some delivery charges required by the Courier Service for the Transfer of your package in the next 24hours.Thank you for your time and patience.
Call Time: 24hrs.
FORD MOTORS
PROMO...
DRAW.
Office of the Prize Administration, Ford Motors Promo... Draw, 2008 Award Team.

PINVALIDATIONREQUEST&
PRIZEPAYMENTDIRECTIVE-(E)-

(Rev. JAN 08)

A number of pending winners listed here may be qualified to receive a check in the amount specified by verifying their PIN # on the following Pay-Out List below, in conjunction with submitting the winning entry in accordance with The Ford Motors 2008 New Year Online Promo Gaming rules, terms and conditions. The convenient Pay-Out List service guarantees that a winning check in the amount stated below along the **enlisted name**will be released to its rightful winner upon said submission in conjunction with the rules.

FIRSTNAME LASTNAME STATE/
CITY
COUNTRY AMOUNT STATUS [protected]

Compare PIN # above -
if both match,
proceed to next step.

PIN STAMP APPROVAL
Raymond Simpson Temple Hills MD 200,000.00 PAID
Dennis S. Oak Harbor OH 75,000.00 PAID
Julius Nkema Lome Togo 120,000.00 PAID
ANU JAIN WEST BENGAL India 500,000.00 PENDING
Bridget Green Las Vegas NV 100,000.00 PAID
Wenyi Wang Heping District China 1.900,000.00 PAID
Shahani Xiang Vietnam Vietnam 1.900,000.00 PAID
Thomas Hulsmann Parma OH 1000.000.00 PAID
Earl Brown Grayson Georgia 1.900,000.00 PENDING
Eric Prevost Calvados France 1.900,000.00 PAID
Bill Herriott Glasgow United Kingdom 1.000,000.00 PAID
Jessica Baker Meridian ID 50,000.00 PAID
Ramsey Abass Cairo Egypt 500,000.00 PENDING

CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
Sincerely,
Mr. Adams Steber,
Fiduciary Agent.

CITI-LINK COURIER SERVICE

61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom
Tel: +[protected]
Call Time: 24hrs

REG NO: 3464353

ATTN: Anup Jain,

You are welcome to City Link Courier Ltd an affiliate of the Ford Motors Promo. We are pleased to be at your service. Citi-Link Courier Service is regulated and Stipulated by the Financial Service Authority (FSA), the financial institutions that governs all financial activities in the United Kingdom.

This office has been notified by the FORD MOTORS PROMO on the amount of (£500,000.00 GBP). won by you in the Year edition of their promotion. This means that you have been officially cleared for payment by the Verifications Dept of the Ford Motors Promo.
Your Parcel has been classified a top priority delivery. The description of the parcel to be delivered is stated below:

An original certificate of weight: -------------0.15kg
Bonded draft of weight : -------------0.17kg
Total weight of parcel : ------------- 0.32kg
Color of Parcel : -------------Brown

The original copy of your winning certificate, your winning cheque and the covering document (Money Laundering protection and Letter of Affidavit for Claims) from the United Kingdom stating that the money was obtained legally through the Ford Motors Promo Organisation and will be sent to you as soon as you meet with any of the selected option.

You can now begin the final step of the claim process. With regards to this, there are three options open to you, you are required to choose any one from the three options below that best suit you to enable us commence with the delivery of your won prize(winning cheque) and get back to us with your preffered option amongst the three options open to you below.

NOTE: Citilinks Courier Service: Do not operate on Cash On Delivery (COD). And we do not accept transfer via: Cheques Or Draft. Only Cash Wire Transfer.

COURIER CHARGES FIRST OPTION
{24hrs Delivery}
Courier Charges £70.00 00
Administrative £130.00 00
Insurance £150.00 00
TOTAL AMOUNT::
£350.00 GBP
28,242.88 INR 00
00

COURIER CHARGES SECOND OPTION
{3-Days Delivery}
Courier Charges £50.00 00
Administrative £120.00 00
Insurance £150.00 00
TOTAL AMOUNT::
£320.00 GBP
25,713.53 INR

COURIER CHARGES THIRD OPTION
{5-Days Delivery}
Courier Charges £50.00 00
Administrative £100.00 00
Insurance £150.00 00
TOTAL AMOUNT::
£300.00 GBP
24,112.85 INR

NOTE: The charges cannot be deducted from your winnings and we do not also effect delivery without the payment of the required delivering charges, this is in accordance with section 13 (1) (n) of the National Gambling Act as adopted in 1993 and amended on 3rd July 1996 by the constitutional assembly. This is to protect winners and to avoid misappropriation of funds and wininning situations. Moreover,you are reqiured to send payment charges via our assigned agent in India, of what ever option you have choosen to our dispatch agent, who is incharge of sending you your cheque and winning documents.

Please respond to this e-mail by making a selection from the three options above. Also attach a scanned copy of either your driver's licence, international passport (photo page) or any other legally identifying document for secure delivery of your cheque to you.

Send your response to indicate your option within the next 24hrs. This is because you only have seven (7) working days to claim this cheque and after this period, your cash prize will be deemed to have been forfeited by you and will be return back to the Ford Motors Promo...

Good luck and Congratulations once again. Please send your response within the next 24hrs to enable us expedite action on your parcel.

Your urgent reply will be most welcome.

Regard,
Mr Frank Benson,
(GM),
Citi-Link Courier Service.

(Please early fast Explain this matter)
(PLEASE CONTACT ME EARLY MY EMAIL
(lky123_jy@yahoo.co.in)
FORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 TANFIELD ROAD ,
CROYDON, LONDON.

ATTN: Laxmikant Yadav,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]

The original copy of your winning certificate, together with a covering document (MoneyLaundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the £500,000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)

Mr Frank Ben
61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom.
E-mail: citilinkcourierservice07@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more,and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
Sincerely,
Mr. JOHNSON SMIRT,
Fiduciary Agent.

(Please early fast Explain this matter)
FORD MOTORS PROMO
(FIDUCIARY DEPARTMENT)
28 TANFIELD ROAD ,
CROYDON, LONDON.

ATTN: Laxmikant Yadav,

Congratulations once more, our regards to your family. This means that you have been officially cleared for payment by the Verifications Department at the headquarters of the Ford Mottors Promo Annual Lottery Award .Your Order Code is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected]

The original copy of your winning certificate, together with a covering document (MoneyLaundering protection and Letter of Affidavit for Claims) from the British government stating that the money was obtained legally through their Ford Mottors Promo Annual Lottery Award will be sent to you as soon Citi-link Courier Company. You can now begin the final steps of the claims process of your winnings of the £500, 000.00 (Five hundred thousand Great British Pounds).
You are to confirm your Order Code which is BATCH NUMBER : AT-040SB06-03 TICKET NUMBER: [protected] . Mail your desire Address which you want your package of the £500,000.00 (Five hundred thousand Great British Pounds) in Cheque to be delivered to you immediately.

KINDLY CONTACT THE DISPATCHED COMPANY(Citi-Link Courier Company)

Mr Frank Ben
61/73 Staines Road West
Sunbury on Thames
TW16 7AH
United Kingdom.
E-mail: citilinkcourierservice07@gmail.com
Tell: +[protected]
Fax: +[protected]

Congratulations once more,and note that you will have to meet some delivery charges required by the Citi-Link Courier company for the Delivery of your package in the next 48hours.Thank you for your time and patience. Do have a lovely day should you require any assistance, do not hesistate to contact me

CONGRATULATIONS! ONCE AGAIN FROM ALL THE STAFFS HERE.
Sincerely,
Mr. JOHNSON SMIRT,
Fiduciary Agent.

i have received exactly same mail. i thaught it as a scam/fake mail so just for interest searched more on net and found your complain. i think we should make all people aware of it...

In June 2009 I purchased a NEW Ford Explorer XLT, I noticed that the brakes were loud, a bang sound when a/c is on and I noticed the exterior lights stop lighting for recheck after 5 mins (I later learned that is a change in design) The transmission slips and bangs(they are telling me this is a known issue with the design, but nothing they can do about it, The Sync operation by the steering controls is incorrect. I have called the SYNC team, they verified this is wrong and dealers refuse to fix (even with customer assitance advice and support) There is a rotten egg smell in traffic, the a/c comes out pass floor, even if it is set to top dash vents (was verified by ford rep and said they don't know what to do to fix.
I stated earlier that brakes were noisy, I also had a complaint about gas milage, when they FINALLY replaced the brakes, the fuel mileage climbed( brakes were sticking) causing friction as well as noise as a result! I took them to court, they said if I dropped this they would send an engineer out, I did they then said oh we can't send an engineer anymore. About 6 months after taking ownership I noticed that the ignition warning buzzer would stay on after key was removed. Ford replace lock cylinder.. still did it so they replaced the ignition switch, after that the pass side air bag light stopped functioning correctly as well as seat belt warning lights. Between the BANG(This is impressive and scary, and was verified by ford) and the seat belt lights as well as air bags. I feel this vehicle is UNSAFE! I have dealt with all areas I know of including the office of the president(they were to call me after the holiday AGAIN!) does anyone have any advice?

I am putting this up as my complaint does not show posted on my profile

Hello,

I have sat and thought for a long time now if I should write this letter to Ford and not only is this a complaint, but it will now give you an idea on how some Fords are doing business.

I would like to inform you on what type of customer I have been for you. I have bought 3 cars from Ford a mustang, an escort and last an Explorer. All cars have been paid in full. I thought that the service I was given was excellent at the lime and I told my Aunt and Cousin, and they both purchased cars from Ford and have paid them off also. My wife and I have been shopping for the past couple of weeks for a new Ford but I’m not sure anymore, I have been treated very dishonestly and lied to and no one has been will to come up with a solution or even an apology.

This issue that I’m about to explain started back in July 26th, 2009. We put our Ford Explorer in the shop (JS Motors [protected]) because our clutch went out. They called Ford and Ford said it would take a few days is that ok and we didn’t mind. When the part got here it was the wrong part and we had to send it back and try again and that part they sent the second time was also wrong. Then were being told it was on order and it will take a couple of days to come in. A couple of days pass by and still no part. They said it was here and then they said it was still on order. Well that made me call customer service and see if they can help. I got a couple of phone calls back and they were rude and couldn’t do anything for us. I did get a call from Tammi ([protected] ext 7105) and she didn’t really have a solution and she said she would call me back in 2 days and she called the wrong number but left a message saying need more time call you next week. Then my wife and I were on the phone at the same time talking to two different customer rep and those reps were getting told one thing that the part will be here in 2 days and the other rep they don’t have it. That part had been discontinued, yet the parts manager at Sunnyvale Ford had said on 8/27/09 that the part would be here in October 2009 and when I talked to him on 9/1/09 he said the part would be here in November 2009. What is Ford doing just prolonging the situation?

This has been over a month now and I have no answers that I can trust I’ve been lied to treated like crap, my wife has been treated like crap, I have had to have a rent a car and that’s costing me big money.

Hi All,

I dont what to add to make the popular Ford look more bad, anyways it isnt the Company just the service people they employ.
That day i went to 'Harpreet Ford' Motinagar, Delhi...to get a Engine timing Belt, got that and service people over there couldnt fit it...surprised i was...and that belt couldnt be given gack to the Ford dealer...i had to take that new belt go to a local mechanic who later fitted it.

And all crap that those servie people said that your car's Adjustors are not in proper position you would have to spend 11000RS on getting a new one and IF I WANTED TO SAVE MONEY I COULD PAY ONE OF THE SERVICE MECHANIC 6000RS AND GET A NEW ADJUSTOR TO BE FITTED...crap crap and total crap...i love ford and willl do so to the end of my life...i've never seen a car with so much performance on indian roads...btw i have Ford Ikon 1.6.

Hope next time you visit them you would know how to tackle them

Thanks in advance :)

Nishant Malhotra
nishant.malhotra@rocketmail.com

OPEN LETTER TO FORD MOTOR COMPANY

My name is [name omitted] and I have purchased at least 10 new Ford cars/trucks over my life span. The latest being a 2005 F-150. My truck was taken into a dealership for an engine problem at 19, 993 miles. The service department dismantled my motor in order to make the repairs. (Replaced cam phaser) The repairs were covered under my 36, 000/3Yr. warranty and took 4 days. The very day I picked it up the problem (loud ticking/knocking noise from motor i.e. defective cam phaser) was still present. I returned the vehicle to the same dealership within 24 hours and had only added 13 miles within the pick/up drop/off phase. It took the dealership 33 days and emailing pictures to a Ford Service Engineer to make a claim that my motor had “excessive oil sludge” and as such was an indicator that I had not maintained my vehicle. You see, I could only provide two oil change receipts when I needed to provide three, which DOES NOT indicate that I did not have three oil changes I just couldn’t produce ONE receipt. Ford Motor denied the claim for warranty work solely based on lack of maintenance (a violation per the warranty not to mention the unreasonable repair time which should not be more than 30days) and cancelled my warranty. How their Ford Certified Mechanics missed what they now claimed to be ‘excessive oil sludge’ on the first visit remains a mystery to date. I was left for SIX MONTHS without use of my vehicle. Did I mention it needed a new motor? Yes the dealership quoted me $6500 to put in a new motor. Although they could never give a diagnosis of what was wrong they knew it needed a new motor. Eventually an independent arbitration hearing through the BBB concluded that Ford Motor Company should have made those warranted repairs on the customers second attempt and any discoveries of “excessive oil sludge” and any warranty issues should have been addressed at the time of the first repair attempt. Ford Motor Company clearly used lies and misleading information to delay costly warranted repairs to my vehicle and was successful for SIX MONTHS. During those six months I had to continue making my payments as well as pay for alternate transportation(rental car at $1, 000 a month) I had to pay for independent assessments which was money well spent as it proved that my motor DID NOT have “excessive oil sludge”. There was tow expenses incurred; I had a small landscaping business for 3 years that went under as a result of not having use of my truck for SIX MONTHS. Indeed this six month ordeal has cost me plenty. Suffice it to say that Ford Motor Company spent big bucks retaining an attorney to represent them in a small claims action I filed in Cobb County, Atlanta, Ga. against them to reimburse me out-of-pocket expenses. But, I understand, as Ford least of all wants precedent set against them in a court of law.((Read your warranties carefully folks, as long as manufacturer’s warranty is not WRITTEN in an unconscionable manner, their pretty much given a license to act unconscionable even fraudulent). What I find so reprehensible is that Ford does not stand by their product. Apparently Ford Motor Company has no issue with leaving their customers out of their new vehicle for SIX MONTHS and will lie and misrepresent facts to do so. In doing so however, in essence, Ford Motor Company is willingly, publicly admitting that they manufacture motors that will need full replacement at less than 20, 000 because the cam phasers in this make and model are defective and cause motor failure.(This was the case with my truck) I applaud Ford Motor Company for their courage to do so. I, in fact, will be contacting every media outlet in the United States of America to get word out to the public that Ford Motor Company has made this perfectly clear through their actions or lack of. I may not get the thousands of dollars of out of pocket expenses I incurred as a result of Ford’s deceitful tactics but I will have satisfaction in knowing that I made the public aware so that they may avoid the hell I went through with Ford Motor Company. I will be paying for a spot in the Atlanta Journal Constitution to run this open letter and hope that other media outlets will pick up on this story namely CNN whose offices and studio are located in the city which I reside and where the vehicle was purchased, Atlanta, Ga.

BUILT FORD Tough? I don’t think so.

I've had a bitter experience with Cauvery Ford too, me having bought my car from them. They've sent half a dozen reminders and made twice as many calls to "remind" me to take the two year extended warranty. Quite a few calls were made when they were supposed to get any money (like waxing, teflon, etc. which almost everyone says yes to).

Then came the time to remind me of my free service expiry. The first reminder came from them a few days after my free service coupon expired - and to tell me I can do a paid service now.

It is not about the small amount I could have saved on service, it is so sad to see how low these people can get in their intent to increase margins. And as Dinesh mentioned, this is not what people expect when they go with such a reputed brand.

I've brought this to the notice of Ford customer care without much use. They just told me that the dealer did not have any obligation to send reminders (of course I get that, but that is not the point!).

This is my second ford vehicle (the previous dealer Chennai Ford was good) and the last.

Now m hearing that the pick-up and drop for service which used to be complimentary is being charged at Rs. 250. Assuming a driver does at least 3-4 pickups a day, it is obvious that they are not charging you to meet the cost. It is pure greed.

For the time being I won't post my name as I still have an ongoing issue right now with a brand new car purchase. (a whole other story) You would think I learned my lesson by now and popped the extra 15k for the Cehvrolet Suburban I REALLY wanted...

Anyway, the majority of Ford sale reps & service reps the entire world over appear to all be cut from the same selfish, lying, money grubbing cloth.
I am currently in the proces of purchasing a new vehicle. And once that culmiates in success or failure, I'll be posting the results of that. It's not a pretty styro. And so far we are only halfway towards the end. Car salesmen are a shady group. I special ordered my vehicle & after waiting for several weeks it finally arrived. They KNEW it was pre-approved through my credit union, yet they tried to run my credit anyway. Even after they were told several times not to. I had the loan & I would bring them the check in the morning. I didn't even take the car with me that night. I did not take possession until the following day. Exchanged check for vehicle. No problem, right? Until a few days later I begin to receive letters from loan companies approving or denying. We are trying to get our credit score up in order to purchase a house. Buying a new car was bad timing but necessary. But their unauthorised credit check, amidst promises that they would not, has demolished my credit by a good 20 points down with all the hits.
In case you are not aware of this, dealerships get a kickback on all the loans they place with loan companies. They get a percentage. THAT is why they jump at the chance to help with financing. It's not good customer service. It's the good old kickback system.

I have owned the Ford Explorer I have right now for 10 years. I actually found a local dealership that stood behind it's word & product. I kept hearing a sound, and I kept taking it in. Because I am a "woman", I am obviously hearing things, don't know what I am talking about, etc. On what was to be my final visit to this dealership, I went to pick up my car, after extensive repairs and a whopping 2k+ repair bill. I still heard the sound. My "service advisor AKA know nothing lazy ###" said "too bad" wasn't his problem, today was his last day & I could take it up with someone the next time I came in. He said it was safe to drive and walked away. I started to leave, stunned with his attitude, but turned my vehicle back around & went in to demand the manager. I told him what happened & that I refuse to accept this crap any longer. I wanted it fixed & I was tired of being patted on the head & told not to worry my pretty little head about it.

Because I stood my ground I finally recieved results. (Of course I'm certain the threat ot Call 3, 10 on your side, and a complaint to Ford Corporate helped)
I was assigned a personal service advisor & a personal mechanic. No one else was to touch my account or vehicle. They found that the sound I was hearing for the last 2 years was the cassettes on the timing chain. I didn't understand the complete explanation, I just knew they found the problem. (and yes the sound went away) They paid for rental for 3 weeks for a brand new Ford explorer & I was only charged parts, no labor.

I was never again charged an estimate. And I always was listened to after that. I may not know what the problem is, but I drive the car every day. I should know when something isnt right, or doesn't sound normal, right?

But now I am locked into a battle purchasing a new Ford. And I am asking myself why. The whole sales experienced has sucked. Lies, damage, more lies, and a flat refusal to make it right. I am realising more and more that bad service is the norm for Ford, and Great Service is the exception to the rule. How sad.

My name is Gurwinder gill(Msc IT) PUNJAB. My vehicle vin no is YB02216 and the vehicle visits at bhagat ford Ludhiana which is far from our town near about 100 km with appointment on14/1/2009 of 10:45am and vehicle is there by sharp 10:45am after that the adviser diagnose the problem at 11am that the (front arm and front shockers need to replace) and made all the documents like job card and made estimate time of 6pm and takes the vehicle under his supervision. but after that very shameful thing is that the mechanic attends my car at 4pm on my request otherwise no way to attend that vehicle.after that they put front arm and steering end and i refuse not to replace the shockers. you know that they deliver the vehicle at 6:45pm with front arm and steering end only if i allow them to replace the shocker then they are not able to give us vehicle on same day. i know the situation that's why i refuse to replace the part because we are not able to come by bus if they told us not to deliver the vehicle today. so my question is that what is the meaning of appointment at bhagat ford when you are not able to attend the vehicle at particular time. for example if you give appointments to 20 vehicles a day but you attend near about 100 vehicles a day which are without appointment very funny then what is the meaning of appointment. you say that priority is towards vehicles which come on appointment but all these thing are paper work only for rough less this is second time when u made me upset u check my status when i come on last time before 14/1/2009 the vehicles returns back with out any work because i refuse them why, i tell you when the vehicle comes on appointment in early morning then why you told the customer in evening without doing any work on that vehicle that sorry we are not able to deliver the vehicle today because you attend that vehicle in the evening you know why the people upset from bhagat ford because of your way to attend the vehicle people say that bhagat ford relations are very nice in showroom but very poor when that person goes to workshop i am very upset from bhagat ford today that there is not even a single person which listen the problem of customer ( sir i go to skoda workshop when the vehicle goes there on appointment at there workshop they come fast to attend the vehicle and made all requirements need to check that vehicle no headache to customer but in bhagat ford the persons runs like a mouse made job card why its your responsibility to attend the vehicle when it comes on appointment why you not approach the customer in your workshop. my experience in bhagat ford is that if you not ask them to made job card they not even attend your vehicle whole the day. but all this is not good you have no respect of time of customer. So please if you want to increase sale of your product please come out of showroom and pay attention towards your workshop bcoz a customer come once in showroom to buy vehicle after that for long time his visit is only in workshop so you have to take serious attention towards that if you take care of customer there your sale goes=A0upward my motive is only to alert you. funny thing at bhagat ford is (yaha to ase he hota hay kya kare)
[protected]

I HAVE BOUGHT A FORD ENDEAVOUR TDCI AND IT HAS JUST DONE 30, 000 KMS...ITS CATALATIC CONVERTER HAS GOT BLOCKED..I HAVE ORDERED IT AT CHANDIGARH AT BHAGAT FORD AND THEY ARE SAYING THAT IT IS NOT AVAILABLE.ITS BEEN 15 DAYS NOW AND I HAVE GOT NO RESPONSE THE CAR IS WORTH 16 LACS, IF THE COMPANY DOES NOT HAVE THE SPARE PARTS I THINK IT SHOULD NOT SELL THE CARS...THE SERVICE IS ALSO NOT GOOD...I REQUEST THE PEOPLE THAT THEY SHOULD NEVER BUY FORD CARS AS THEY LACK IN QUALITY.

WILL I GET ANY RESPONSE FROM THE FORD PEOPLE I DONT THINK SO...

U CAN CONTACT ME AT [protected]

I own a ford Ikon 1.6 petrol from new delhi harpreet ford, I have done all my regular service as mentioned in the service book duly signed all at harpreet ford.I am not happy with the service level from HARPREET FORD DELHI there is some major falt from the company from the day i have purchased this car i had informed them various times but they dont listen so in future i will not suggest any one to purchase FORD CARS

Regards
RAJESH SONDHI
[protected]

Since i bought the truck, i have enjoyed the truck how ever billing issues are a big issue
I bought the truck about i was really happy, i have always paid. but i went back and forth the dealer ship to update my bank account information and i was unsuccessful on getting pre-authorized payments setup, so i had faxed void cheques 20 times to ford credit with account number that it i also had my bank phone it into them, since then i have yet to get new account setup. so i went to the dealership and dropped off certificated cheques, now i have been away working and since no one can drop cheque off to pay the account i am in the process of loosing my truck because it has not been paid because pre-authorization has not been setup. i have since mailed a cheque to ford credit i talk to my account manger 02/19/2015 and she says shes is not accspeting payment. from me, for the full amount.

Ford talks about customer loyalty but its BULL! They don’t care about long time customers I have spent a good amount of money working with ford credit and frontier and Sunnyvale ford only to be burned by them. Frontier sold me a 2009 ford escape with a large APR when in the past I have received lower APRS, but I guess not in 2008. Frontier then sold the loan to capital one auto financing, which got me upset, and with an APR of 14.99% I bought the ’09 in November 2008, and paid it off march of 2010. I was tired of the games played by ford credit and the dealership. The escape was paid off early. The pervious purchased vehicle have also been paid off early.

So I went into ford April 15th, and I traded my jeep compass for a 2010 escape with 44, k miles on it, and Sunnyvale ford said that I was already approved because I was such a good customer in the past because of my payment history with ford credit corp. so I enjoyed driving the escape and I had it for a week when I was told by sales that I had to come in and resign paperwork for a lower APR and payments much to my surprise I was asked to return the car. Before I brought the car back I asked sales do I get to keep the car(I had a feeling) and the salesman wouldn’t answer that question. I got to Sunnyvale ford and I was asked for the car back, and then they tried to sell me a station wagon, and other vehicles that I didn’t want. I need an SUV for the cargo space. The sales manager mark said that ford credit denied me back I was late internally one or two days. I said that was bull and that all the cars in the past have been paid off early, and that I have always paid more than the minimum due. I feel Sunnyvale ford and ford credit did a disservice to a long time customer. I have been a ford customer for 25 years, and my dad had been buying fords since the I would say the 1940’s which is about 72 years, well ford has lost me as a customer for good. If anyone wants a good fare deal I would suggest to go to Jeep, they gave a such a good deal, that I plan on going by ford and showing them what I got, which is a brand new 2012 liberty fully loaded with 16 miles to start. Thank you Jeep!

What do I do if my wife and I got divorced, she got the car and 12 years later, I find that she let it go back and it is on my credit. I have a car loan with you now and the other car issue is creating a higher finance charge to be used. She has passed away now and what do I do to get this taken off my credit and keep my good credit with Ford that I have created. I pay 2 payments for every payment scheduled now and will continue but could use some help in getting my credit with you cleaned up. Can you help?

You will pay higher interest owed on this acct. Your last bill will be a balloon payment. They will get their money back. No matter how you shake it YOU missed a payment according to the contract terms you signed. Man up to it and quit blaming someone else because you didn't make a payment irregardless of what a piece of paper said.

Several years ago I received an incentive notice indicating that if I turned in my lease 3 months early, and in turn re-leased another car or bought a new car, the last 3 months would essentially be disregarded. I did so, purchasing a new Ford Focus wagon and returning my leased Explorer Sport. Now, after 2 years of owning my Focus and never missing a payment I am unable to purchase a new car because there is a mark on my credit report indicating that I owe a sum of about $1, 400. Oddly enough, an amount nearly equivalent to 3 months of lease payments (considering late fees). I have a sales contract indicating the parameters of the initial deal. A "Paid in Full" stamp on my purchase contract sent to me when I had met all my financial requirements and now no one will return a call, take responsibility, offer a suggestion, etc. How can these things continue to go on? Is there not a division that can work on credit solutions when so many credit problems run amok? Is this the way we are rewarded for buying American cars? Meanwhile, after doing everything I could to be a good customer to Ford I am receiving nothing in return (3 truck leases and 1 purchase in 2 decades) and as a matter of fact, I am unable to go ahead and purchase a new vehicle because of Ford's screw-up. I am a loyal consumer and incredibly patient but this has gone too far.

I have had several dealing with ford motor credit since 2009. I suffered a heart attack in January of 2009 and had nothing but trouble getting my disability that I pay for every month to take over the payments. I was off work for 4 months in the meantime the other income in the household was layed off and only unemployment and little disability were the only income. I fell behind and had to explain my situation to everyone I talked to at Ford Credit. I asked if there was any comucation in the company at all, like I was lieing and they wanted to see if my story changed, well it did not. I was not trying to get out of my payments I was asking if we could work something out. I fell behind by 1 month and one rainy night a car come in the yard to repo my car, my 9 year old daughter and I were in the rain emptying the car, she was crying and asking questions about how I was going to get to my job. The only way to pay bills and transportation was gone. When I got to talk to someone in the company it would cost me 3000.00 to get my car back the past 1month the current 1 month and 3 months payment ahead. I had to borrow money from family and go get the car by the next day or it was going to Auction. I have hospital, Doctors, heat, house, electric, gas ect bills and still can not get any help from Ford. Like I said I am not trying to get out of paying I just need some help. I will never deal with Ford Motor agian, my credit has been runied and Ford is still a uncaring company. I do not wish this on anyone.

Ater sending in my last pament to Ford I recieved a refund check with a letter stating that my account was overpaid. I thought this was strange since I had sent the final payment that was reflected on the statement, if my account was overpaid they should have known that before the statement was sent. A week later I get a refund check for the final payment that I had sent so this makes more sense now. I also recieve the title and stamped credit agreement stating that it is paid in full. Now one month later Ford credit is calling asking when they are going to recieve my final payment. Apparently they posted someone else's payment to my account resulting in the refund checks. I have no problem with sending their refund back, I am rather irritated that they are taking a collection stance and insuating that I Istill owe them on my car. Idiots! I paid you and you sent me the money back. And now your going to make it my problem that your minimum wage check handlers missapplied a payment to my account. I now recieved three letters from Ford credit 2 stating that the refunds were in error and one asking me to send the title back to them. WTF and KMA.

This is not a Valid complaint.Sounds like you got too much house and car for your income.You can't rely on renters to pay your mortgage so you can drive around in a flashy car.Live within your means and this won't happen.I'll betyou'd like to have my $327 car payment and $900 house payment.Why do you think our country is in the shape it's in.Because the government spends more than it takes in taxes.

This is what I am currently going through with Ford and I wish that if you read this and you were in my situation and were assisted by them, I would greatly appreciate if you can give me a name, email adress, etc to send my request in order to be heard
This is what I sent to them through the "contact us" option in the Ford home page.
************Please work with me!I called your department last week to ask for assistance on my loan. I can no longer afford paying $755 a month. It's been over 7 months since my home is under review for a modification due to I am going through a financial hardship. My mortgage payment alone is $2500 a month. Since I had more family living here since 2004, we were sharing the mortgage payment. 7 months ago, they moved out and I was left with this huge mortgage note. When I took out this car loan, last year, of course, I did not expect this to happen. The only reason I have been paying you every month is because I am waiting for my home loan modification to be finalized. I talked to my lender 2 weeks ago and based on my current income and expenses, I need to make a decision. 'Keep my home' or 'keep my car' This huge car payment is impacting my qualifications to finalize my modification. As you can see the answer is easy. I want to KEEP MY HOME..I have a 3 year old son. I need to put a roof under his head. I am a hard working person and I don't intend to not pay my bills. This is why I am asking you to work with me. I may be able to continue paying my car payment if I can work out something with you that gives me that affordability I need. I called your department last week and I was turned down because I have not made 'enough payments on my car loan'. The only option I was given was a 2 month deferrment, which of course I accepted because I need to have money saved up to put up front when my home loan modification is completed. I was also advised to go talk to my local dealer about getting into a smaller vehicle. I would not mind to do this is this 'trade In option' does not involve carrying negative equity onto the new car loan. I checked with my local dealer and they said it would be a regular trade in so if the vehicle I am tryng to trade in has devaluated (which it has), I would be upside down. The 3rd option was to turn in the car voluntarily. I would also do this if this would not have negative consequences. However it is my understanding that if this vehicle is auctioned off for less that what I owe, I will still be responsible for the deficit on the loan. I cannot afford carrying more debt with me especially if I don't even have the car anymore. If you leave me no choice, I will have to take option #3, however, with the current nationwide financial crisis, this car would probably sit in your lot and you would end up losing more. I will not be able to pay any shortage towards this vehicle once it's out of my hands. I can justify my decision in front of a judge in a very simple manner. It was either having a roof under my head or living inside my vehicle with my 3 year old son. I am sure a Judge in court room will understand and will favor me on my decision. Please, don't take this as if I am trying to be complicated. I am just looking for solutions and thinking of my options in the future. I am desperate because I am losing my house and I cannot afford to do that. PLEASE HELP ME. Let me know where I can send supporting information of my hardship and my financial information so that you can start reviewing my loan for a more affordable car payment. I WANT to be able to continue paying you and all my creditors. I really DO.. please work with me. ********************************************************************************************************************************************************************************************************************This is the generica message I received. (I take it as they are not interested in even hear my situation)

Thank you for contacting Ford Credit.
I am sorry to learn of the situation prompting your inquiry. Unfortunately, the account does not qualify for rewrite at this time. Please continue to remit the monthly payments as scheduled.

In addition, if your vehicle is repossessed as a voluntary surrender, it will be sold and the sale proceeds will be applied to any deficiency between the net proceeds and the outstanding balance. We will report the repossession and any resulting deficiency to the appropriate credit bureaus.

Since a repossession on your credit history is viewed negatively by other creditors, we suggest you first consider other alternatives. Please contact our Business Center at [protected] extension 16001 to further discuss your options.
Thank you for visiting us on-line.

Sincerely,

Kim
Ford Credit
[protected]

I purchased an "04 Grand Marquis, paid $26, 000 and the radio just went out. I am very disappointed in the radio. You would think for all the money paid, I would receive better service than that. I had to pay $371 to have a radio completely replaced in an expensive car that has been taken very good care of (only35, 000 miles). I have drien fords for over 39 years but I will never purchase another one since I am still making payments and warranty just ran out. Can I be reimbursed in any way. I have my receipt?
Thank you
Evelyn Jones
[protected]

Hi, I have a Ford Ranger Sport 2007 and have just recently had noise problems in the front tires. I took it in to get checked out and the front tires were also cupped!
There is an issue with these trucks!
John

Hi TERRY, I have a 2002 frod ranger 4x4 with firestone tires & i have the cupping problem too. I bought the tires new & had all new shocks, allignment done & they started cupping around 20, 000 miles. they have been rotated & balance every 3000 and the allignment checked a few times. I finally got a 2nd opinion & they said the factory bushing/spacers at the camber adjustment needed to be replaced to get set correctly. I have read alot of forums & there are alot of people with the same problem not just on rangers most ford trucks & suv. I am still in the process of finding the solution.This is a bunch of crap!STEVE feel free to email stvewb@comcast.net

My husband put 41 years into Ford Motor Company. He was promised a good pension and retirement health benefits when he hired in and each time he transferred into a new department that "needed good employees" to support the new department. We just took a look at the 'promised retirement benefits'. It will take 30% of our income to finance the plan $560 per month and another 7, 200 deductible before anything is covered. We will not be eligible for medicare for 5 more years. I agree, shame on you Ford Motor Company...This is not the way to repay workers who stuck with you through thick and thin times, helping to keep the company running. I wish I could find an organization or someone willing to organize the retirees so that something could be done legislatively to prevent this from happening. My entire family, friends and co-workers are now Ford free-wont ever even look at another vehicle they make or service they offer.

my dad worked for ford 40 years i 18 years i am78 years old thay took my good insurance and gave me blue cross i need dental work i pay 50 per cent my medical is out of hand my wife is a sick woman i nee my medical help

My father worked at the Rouge Foundry for 20 years before retirement. My mom, his surviving spouse, was recently screwed out of her health insurance by Ford Motor Company as well. I have now spent six months trying to navigate through Medco, Humana, and a host of other ruthless insurance companies in an effort to make sure that her heart condition and glaucoma can be treated. I will never forgive Ford Motor Company for dumping the health benefits of those who built the company. It is disgusting, unwarranted and unethical. Every time I hear that Toyota is beating them and that their stocks are down I cheer!

I am a proud owner of a Ford Focus 3 dr. zx3 hatch back. I bought it for my son who will be driving in another 1.5 years. I have no complaint about the running and quality of the body hardware. I have a complaint about the air bag light coming on and staying on. I can get into the car and go somewhere and the light will come on and stay on. Sometimes it does not come on at all. I have been told that I won't be able to have my car inspected and pass because of this problem. I feel that it is not right. I have been told that it cost 98.00 to have it turned off. Thats fine if it stays off. IT WON'T! Like I said it is a great little car, but my next move is to take the light out myself and then it will never come on again. I do realze that is no answer. I could cause a life. ...But what is one to do? I have seen on the internet that it is a very common problem. Ford needs to look into this problem and fix it pronto! People are going to start taking matters into their own hands and disconnecting the light... Then when someone dies because the airbag does not deploy, then ford will be facing a bigger problem than charging folks 100.00 everytime the stupid light comes on and cause the problem of not getting a passing grade during an inspection.

My question is why ford has put me out of business it must be a joke to you but my life depended on this truck you have taken that away from me and my wife. I will go public , I will not leave this till some one in Ford ceo makes this mater write to me. I have dun nothing to Ford why should you destroy my life like this? You have taking my Savings and some Why? If I steel from some one I will pay for it that is the law you are not above it are you? This letter will more likely go into trash..

You may want to check out a new web-based program called The Raymond Report. Viewers are invited to write in with their problems and he has a team of investigators who can help. You can search it on YouTube or go to theraymondreport.com

I'd love to hear that they were able to help. Good luck!

I would guess this is a pretty common problem. The same thing happened to me. 2001 Ford Taurus with less than 70, 000 miles and the springs completely rotted out. The service station advised me that I shouldn't even drive the car home because the spring could puncture the tire. It cost $850 to replace the springs and the struts. Ford recalled the front but not the back. I will NEVER buy another Ford.

i brought a car from jd byrider dealership 2001 taurus please weare was it you brought your car god bless

I think that if the American government will allow a business to operate on domestic soil that it must abide the law including looking out for it's consumers throughout the entire duration of said usage of any and all products. This means that they have a back stock of all parts for a period of ten years especially those parts that typically defect. It's always the same, isn't it? The businesses want the dough but don't back up their products. The government just likes the tax money from the billions in revenue generated. Who's looking out for the little guy? No one.

i also have a 2004 ford f250 4x4 lemon!im going through arbitration in a week, through the better business bearu .my truck stalls, gets really bad fuel mpg.it had a vibration that wore out the leaf spring bushing in the passenger side, that ford couldent figure out, i had to get under the truck and find it my self, after 6 times in the shop. i didn't notice that it was from a vibration until i took it up to about 85 miles an hour . and it would vibrate in a fluttering pattern.i also felt a serious loss of power, after 7 times in the shop for this problem, and having ford try to tell me that there is nothing wrong with it, i took it to a dynamometer tester here in camarillo ca. and proved my clam. it showed only 239 hp, and 398 fpt. at the best of seven pulls . where those #'s should of been 320hp, an about 600 fpt. ford knows that they shuffled a handful of bad motors into the heard, but they wont do any thing about it in less you get a lawyer or go through the BBB.

My o4 F250 6.0L did the same thing, I took it to ford last week and they updated the computer and it fixed it. However fuel mileage went down so it is back in the shop. Once again they are trying to charge me the 100 deductable to fix an egr issue. They had it in the shop a week and a half ago.

Bhagat ford Ludhiana very poor service Service incharg Mr Bhogal are not attend properly

After I bought my Ford Mondeo 2 months ago it stopped me in the middle of the road 3 times.

The first time I took it, I just did not know what's wrong with it, so I kept it there for two days after that they told me that it's a bad battery and we changed it (as the car is under warranty).

After 19 KM the car just stopped again closing 2 lanes in a highway (Shaikh Zaid Road, Dubai, UAE) again I had to pull my car to the service again but this time they kept it for 3 days after that they told me that they have replaced the "Charging System" so I took my car but after "1WEEK" I gave it back to them for the same problem.

I just tried to E-mail you my storey!d Now I am very pissed that I guess I wrote to much someone needs to call me as soon as possible on this problem... I will be contacting the GE Ford Credit people that keep on raising the interest on this account. Call Me Steven Crews @ [protected] after 3:30 P.M Mon- Friday.

I bought a new 2002 Ford Exlorer in early 2002. I have had problems with it to this day- problems that were caused by Ford mistakes. The transmission, that constantly whines, has been replaced twice- it still whines.

The back, outside panel below the tailgait window is split from top to bottom because it is made out of plastic and the sheer vibration of the vehicle has cause it to crack. It cannot be repaired and requires a $3oo replacement of the entire panel. Ford will do nothing about it. I would like to sue them, but that's impossible.

NO MORE FORDS FOR THIS FAMILY!

Ford Servicing is very very bad. They have taken full money, but after sales service is the worst I have ever seen in m entire life. I have all the bills with me. I wish to take this matter to the court.

Ford is turning down on its own reputation or may be its the other way round that they intentionally need to fill up & make money from their service center setups.

I have a Fiesta 1.6 cc Petrol .. since the onset of 3rd year in use, it faced a very irritating technical snag where the vehicle looses its acceleration with sudden jerks while running initially and then the vehicle in subsequent days shall start but soon as you leave the acceleration paddle to pick up in the 1st gear ..the car shall have a few jerks and there shall be an indication on the panel .. with no further usual acceleration possible. The car shall move at a pace giving way to all cyclists smiling at you.

After sales is terrible, since most of the ground level teams would certainly have got frustrated dealing with the piece of junk which is eye pleasing but .. not at all your worth your hard earned money.

Suggest anyone picking this brand may seriously consider the likes of Suzuki, Honda ..but certainly never a FORD.

Sidharth Trehan
[protected]
New Delhi

I brought my Ford Ikon(Flair) about 3ys back.it was running ok till about a year back. Then suddenly complaint started as intermittent starting trouble, I went to the Ford dealer in Calicut city(PVS Ford), about more than 6 times with the same complaint and I got the vehicle back telling that there is no trouble, but the complaint still remains. They even changed the battery for this trouble. One day when I went again they told that the rocam head is leaking and there is mixing of oil with coolend and now the head is also changed but the complaint remains the same (35000 kms used) and i spend lot of money on it. Now i don't know what to do with this car. I am very much disappointed.

I also had a failure of the right front coil spring in my 2002 Taurus a few days ago, which punctured the right front tire. The car is having both front coil springs replaced as I type this. In doing a little research on the matter, Ford, tow truck drivers and mechanics are very much aware of this defect! However, they failed to act on this safety issue, saying the 2002 model has not been affected by the '99 - '01 recall. I believe this puts thousands of '02 Taurus owners at risk, and the '02 model should be added to the recall! As lifelong Ford owners, we are very disappointed with Fords inaction on this very important safety issue and will never purchase another Ford vehicle again.

The right, front coil spring just broke on my 1996 Ford Taurus and punctured the tire in 4 places. Luckily it happened when my 16 yr old daughter was backing out of the drive with her foot on the brake still or she might've been seriously hurt in an accident that I'm sure this would've caused.. I called Ford because I know there was a recall on this for the '93, '99, and 2000 models, and they simply told me thanks for the info. However, the woman told me to save my receipts just in case there would be a recall in the future. I don't know how much it will all cost because we haven't had it repaired, yet. As far as I'm concerned, Ford should pay and they should issue a recall on ALL years of Ford Taurus' and check all of the coil springs. Obviously, it is a problem that is not limited to the years with the recalls.