Ford
Reviews and Complaints

ANTES DE COMPRAR UN FORD PIENSENLO MUCHO YO COMPRE EL CARRO DE MIS SUENOS EN EL 2008 CREIA QUE ERA EL MEJOR CARRO UN CARRO ROUSH BLACK JACK EL 72 DE 100 INPECABLE ALOS DOS MESES DE COMPRARLO EMPESAMOS CON PROBLEMAS EL CLOTCH LO LLEVO A COMPONER A LA AJENCIA ASTRO FORD EN BILOXI MS NO LO QUISO COMPONER ME COSTO CASI 3 MILL DOLLAR UN MES DESPUES OTRA VES LO LLEVO AL DILER Y ESA VES QUE SI ELLOS LO COMPONIAN POR FREE TERCERA VES YA MEJOR NI LO LLEVE AL DILER LO LLEVE A UN TALLER PARTICULAR ES MEJOR ALLI FUE EL MEJOR TRABAJO HOY 15 DE ABRIL 2013 EL CARRO ES 2008 PERO TIENE 15 MILL MILLAS NO E CORRIDO ESE CARRO NO E DISFRUTADO ESE YONKE ME SALE QUE EL MOTOR SE DESBIELO CON TODOS SUS CUIDADOS MANEJANDOLO MUY NORMAL HABLE CON FORD MOTORS COMPANY DISE QUE ESTA FUERA DE GARANTIA Y SI YO LO SE PERO UN MOTOR 15 MIL MILLAS ES NORMAL QUE ESO DURE JAJA NO ES UNA LIQUIADORA QUE COMPRE POR DIOS SI TENGO OTROS CARROS QUE SON DE CHEVROLET Y NISSAN CON MAS DE 100000 MILLAS Y ANDAN MUY NORMARLES DESDE QUE LOS COMPRE NUEVOS

Ever heard of an oil change?

I'm not sure where you get off judging this person for what happened. I myself have been in this same situation with this company recently. They change their policy day to day apparently. People go through hard times and no one said they thought they could drive for free. Keep your snotty comments to yourself.

did he think he was just gonna drive for free? i mean where on the contract that he signed does it say he can pay when he is able to? nowhere. he has a specific date to get the payments in or else collection activity up to and including repo could happen. from the sound of it he may have had a lease agreement, and not a standard retail(simple interest) agreement. when people dont pay and these types of vehicles get popped, theyre due for the WHOLE balance of the veh, not just the payments owed. which is another reason to make your payments on time or call your finance company when your late. 9 times out of 10 a finance company will work with their debtors as long as they can if steady communication is made. seems like youre prob not getting the whole story from your perfect-never do anything wrong-son.

That happend to me tuesday, I wasn't even two months late, I was late 49 days, and they repo my car without notified me, and the worse think was, that I call the same day to report a payment, and because the employee want to abuse of his position and be rude, he didn;t want to let me talk to some one else to made my payment, after 30 minutes later, he send a town truck to reposes my car. This is not fear!

I find weird that a finance company will repo a car and not reedem it back if the customer is able to pay. With the current economic crisis, finance companies are doing everything to keep customers in their vehicles and homes. Are you sure your son owed 2 payments? Or is he whining to mommy to exort money to pay his debts!

The Ford Motor Company placed a recall on all Ford Escapes from [protected] because of a safety hazard with the power steering going out on open highway speeds.I have a 2012 Escape with the same problems but because my 2012 Escape is "outside" the recall model years they are refusing to fix my steering problem.I went onto the internet and can read hundreds of 2012 Escape owners who have the same power steering problems that I have.I went back on the internet and see where this power steering problem goes on into the 2013, 2014 and the 2015 model years.I stopped looking at the 2015 model year. How can this huge company simply turn its back on their customers with this type of safety issue? As of now I will never buy another Ford product.( I have purchased three(3) new Ford cars and one used Ford since 1990. My wife drives a 2005 Chevrolet Tahoe that we purchased new in 2005.It now has 130, 000 miles on it with not the first problem.We never had it in for any warranty work when it was new either.

Ford customer service needs improvement no one gets back to you. I Oder a 2018 mustang in September 2017 and was told by customer service their no order.Talk to my sales person said it was ordered. On December 11, 2018 it show car was order . I will not get the until May 2018.Before you know it the 2019 will be out.I have been buying fords for 30 years never had this problem. My 2017 explorer took 4 weeks. I thinking about going back to General Motors. Sad day for Ford . J . Montuori

Purchased a 2013 Ford Focus in 2016.The worst vehicle ever made. A total nightmare, recalls, breakdowns and repairs, DO NOT BUY A FORD FOCUS...

I purchased 2 Cargo Vans E250 in May of 2012 from Ford brand new. One of the vans had a transmission failure not even 2 years later. They replaced that transmission at no cost. The other vehicle had a transmission failure just a week before its warranty ran out (5 Years) and i called the dealer but because they delayed to come and pick up the vehicle the warranty date expired so ford would not replace the transmission. The dealer wants 4500 to replace the transmission which i don't want to give them. I regret ever doing business with ford. Their customer service is the worst. I paid them over 60K for 2 faulty vehicles. One transmission gives in not even 2 years into use and the other less then 60K miles. I don't think this is right!

I have purchased a 2013 ford expedition limited from aljazirah ford in Jeddah last year and now it has 20, 000 km on the odometer.
I have taken it in for service due to the following problems that should all be covered under warranty:
1- The electric side step is broken, it is stuck open and makes a grinding sound when activated.
2- The sunroof makes noise as if it is loose when driving.
3- The brakes shake and vibrate when applying the brakes.
4- The engine is vibrating slightly when at idle.
It has been in service since the 6th of april. Repair order number 12947 and 17957. Service advisor is Abdulkareem Hussain (mobile +966 [protected]).
The first problem is that this service advisor rarely answers my calls. And when he does, he mis-informs me as if he wants to get rid of me.
Now, 20 days later I have been promised by him that I will receive my car tomorrow. I call again and he says tomorrow. This nonsense has been going on for the past week.
I could have bought the part needed from ebay ignoring the warranty and been over with it instead of this heartache showing that he doesn’t care one bit.
I am very upset, this is the worst service I have ever experienced, all based on lies and unprofessionalism. I really wish that I never bought this car.
Take my word, I will not let this go easily, I will expose my experience all over social media and word of mouth of how poor the service is and how much this company doesn’t care and doesn’t honor warranty. And also will file a complaint to the ministry of commerce. He also wants to charge me for maintenance and the car is under warranty. Telling me that they will clean out the gas tank for 1600 SAR and clean the brakes for I don’t know how much. What kind of warranty is this? This is false advertising and cheating. And most of all, this causing me so much inconvenience having to be without my car for 20 days and going.
Today I have called him and he said that they are calculating the parts and labor costs I will receive my car today. HOW LONG DOES IT TAKE TO CALCULATE A CAR THAT IS UNDER WARRANTY?
I am very disappointed and feel that I am being fooled. What will happen if more serious issues arise in the future? Will they keep my car for a year?
I will escalate this to the highest level I am tired of this ###. I have even asked for the mechanical issues to be ignored and just give me back my car and no luck!
This is the last ford I will ever buy.
Now do the necessary to please give me back my car and honor your warranty and advise the people here to stop playing games with me.

I've talk at least 5 people out of buying a ford after I showed them the problems I;ve had so ford has lost at least 80 to 100 thousand because of what I;ve showed them and ford no doing anything to fix the problem, I;m asking toyota to do a connercial and show the public pictures of what ford won;t fix, ha ha ha Soon the paint will have peeled half way up the hood

2012 explorer antenna catching on garage door

I know anyone buying a car from a dealership is going to get a lesson in bending over a desk. Its also known that they will try to make the most off of a customer as possible. Thats just fact. However, after i bought the vehicle...it seems they constantly screw up addresses to receive tags, payment books, and have to go through a whole staff of people to find one that knows whats going on. The rest aimlessly wonder the showroom looking for a victim disregarding the one they never finished sucessfully. Basicly, 85 % of the rest dont know their ### from a drain pipe.

Now, Mr Ford? Educate your people better than that. You didnt milk that "bailout" you were offered that Dodge paid back, and GM never paid back with tax dollars of "we the people" so im not giving up on you yet. However, dont screw everyone to compensate. You need to teach your people to "finish the ###ing job" so I dont have to take days off of work to track down stuff that didnt get mailed correctly...because someone didnt listen.

If you keep this up, im thinking eventually a customer much worse off than me might do something drastic in return. Newspaper headlines report this kind of stuff everyday. Just something to think about there, Mr Henry.
Considering how a salesman likes to play "hide and seek?" with interest charges, It might be soon someone recognizes you as a "finantial terrorist" and deals with you as such. I couldnt do that, but i bet theres a lot of others that can.
Ill dig sewer ditches for minimum wage before I have a job treating people like ###. My conscience is clear simply shoveling it.

Also, you keep paying "Mike Rowe' to get people into Ford's. He can only do so much. He cant do everyone elses dealership jobs or responsibilities too. Think about what you sell people. Quality might be job 1 for you, but its obvious your service sucks. Tighten up on it Henry, and take it from someone a little younger. You could put the other "big 2" out of biz considering your bold patriotism and good product . Why dont you use the oppurtunity to do so. Just a thought here. -DP

My vehicle a Ford Mariner, needs a part that only Ford makes - the car is not operational without it.

Today for the first time in 10+ months, I am able to get my car back, but this has been since May 2010.

Every month since may I was pushed off by Ford then they push it off to another month and so May turned to June; June turns to July and so on...it's now March 2011.

No one at Ford seems to care that I was without my vehicle which I needed for work. I have had to rent a car. The lease holder has required me to continue to pay the lease for a vehicle which was not operational + added insurance on it as well. They also don't care about this situation either. The lease company has reported me to the credit agencies.

There is only a P.O. Box address to reach the CEO of Ford or someone that could hopefully help for re: remuneration for the nearly 1 year of pain and suffering and huge expenses I had to incur.

Why should I have to pay for their issues?!

I had to get my 99 Ford Expedition towed 3 times since Dec 30 2010. A new fuel pump was installed on that date. Again on Feb 22, 2011, the "new" fuel pump fix broke down again, the dealership Homer Skelton of Olive Branch MS writing on the invoice that the "wrong" fuel was installed. I am waiting for a tow now. Same problem, vehicle won't start, fuel pump not kicking on. Your dealership service depts are not the efficient professional people Mike Rowe talks on the tv ads. The only thing yoou have to sell is service! We can go anywhere and buy a car and get a pretty good deal, so why can't your dealership fix my exped.

Hi I have 2004 explorer limited getting whirl noise from the back end only when accelerating and when I take my foot off the gas it stops.Then I took in for service and was told that it was the differential and had to be replaced after that it was the same noise same thing. Took it back and he said he replaced it all again, nothing changed same noise same thing. He felt that it might be the universals causing it so he replaced them also. Again the same noise same thing, I had the rear wheel bearing replaced on drivers side a few months before this and now he said that perhaps it is the other rear wheel bearing that might be causing this. After I reminded him that his own mechanic told me if it were the rear wheel bearing that it would do it all the time and not just when I accelerate. I am leaving on vacation for five weeks and I will be putting on over 6, 000 KLM. and he assures me that everything will be OK. Also the whirl noise is more prominent at about 100 KLM. to 110.KLM. not that it isn't there all the time but it is hard to hear at lower speeds.

I just bought an 2004 explorer less than 2 years ago. I found a big stress mark from the back window on the door all the way down the door. I talk to dealership and they told me it a common problem well why aren't they fixing or recalled. Now I have to replace the blank blank thing at my expense ... That's b.s. they know about it. and to no avail... No wonder why people buy foriegn... Thanks for nothing ford ... Luanne Hensley waterford, mi.

The back hatch of my 2003 explorer has a crack in the plastic panel below the glass, i have found others with the same problem, but ford will not repair it.

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of Miantenance supervisor
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of electronics Engineer
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.pls send to my id -anoopcp1984@gmail.com

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of Automobile Engineer
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.

I also got the same with those attachments and all
is this fake ?
what should i do

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of Miantenance supervisor
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.

i also got the same thing. realy i am more confused

i also got the same thing as sarita and rajesh told . what about this ? this is a job spam r real opening

Dear sir/ madam,

I got a appointment & contract letter from an id -
recruitment.fmcuk@live.com after filling a
online questionair for the post of project manager.
Now, I have to pay the company Barrister for the
affidavit of guarantee from British High court,
which is said to be refundable after joining the
company.I would like know whether this is real or
job scam.

My id - rajkarnakar@rediffmail.com
India.

regards,
Rajesh

I have also received the same offer from FMC but before receiving the agreement and the appointment letter I had been told to send my updated CV and later on they sent a questionnaire which I answered later on they have sent the aoopintment letter and the agreement letter.

I want to know the authenticity of this offer.

I Christiaan Lewis am not impressed with service quality rendered by Ford smdgroup and the vehicle that Ford smd group has sold to me as the client.Firstly the deal that was done in August 2011 was rubbed of on me and when I as the consumer wanted to pull out as it is to expensive, the dealer said it is to late and that the deal was already in process. Secondly the shocks came loose at km15 000 and the vehicle had to go back a second time to get it tightened and fixed.thirdly the vehicle overheated and was taken in for a check up and problem finding at km45 000 were i was told there is grass between the radiator and had to be cleaned, the day after the vehicle overheated again, the gasket blew.The vehicle is stripped down head removed at the dealership workshop, water leaked in everywhere in engine block because of bad service, and bad maintenance delivered by ford smd group, the vehicle is up to date with all it services.I as the consumer feel ripped off, haw long is this going to carry on is this going to persist.It seems as I made a bad decision on buying a ford.

i will never deal with ford credit again, i called two times to get a closeout on my lease.i was told the same amount both times i called. i made a deal to lease a toyota, the toyota dealer called ford credit just to make sure that the amount i gave them was accurate which ford credit gave them the same amount.two weeks later i get a bill from ford credit with a three hundred past due amount attached to it. now what should i do? is there anyway i can fight it? should i ask ford to meet me half way since they gave me the wrong info not once but three times.

sounds like you simply didnt have the money. At that point they would have demanded western union or moneygram.

If the payments came out of your checking account, that should have been enough in court. If the payments did not come out, then you were not balancing checking account. Does not sound right

sounds fishy to me?
how does ford garnish your wages if they caused you to lose your job?
are you sure that you are telling the whole truth?
come on !
come clean !

sounds like you shouldnt have told them to come and get the vehicle..finance companies will call bluffs like that in a heart beat

Paint durability data associated with the 2003 Ford Escape is
documented in the research publication:
MAKING IT RIGHT
Why your Car Payments are lasting longer than your
FACTORY PAINT JOB

There has also been an independent review done of this publication by
"ForeWord".

Automotive paint durability research publication documents vehicles released to dealer and consumer
below automaker's minimum paint thickness specifications.

Refer to link for details.

Link: http://www.forewordreviews.com/reviews/making-it-right-why-your-car-payments-are-lasting-longer-than-your-factory-paint-job-basic-guide/

For pAint peeling issues call Janet at ford the number is [protected]
please call and complain so we can het a recall going

You are not alone. There are several sites documenting a slew of current model Fords with paint peeling off.

My 2003 Gold Escape has the typical chips on the hood but on the roof, just behind the sun roof there is a huge patch that has started peeling away in one to three inch chunks. You can't fix it by painting it since the old paint is not bonding to the undercoat and just peeling off - it will take the new paint with it.

Write Ford even if you know it won't help - you need the documented response. File a complaint with the FTC and your BBB.

These comments on the Internet, while they make us feel better by sharing our pain, will have NO effect on getting Ford to stand up for this manufacturing issue.

Gary

I currently own a FORD, and I will NEVER purchase another one. It has been the biggest let down ever.

the warranty had expired why in the world would they cover it this SHOULD BE common sense duuuuuuuuuuuuuh

What part of the warranty expires at 60'000 miles do you not understand.The Ford Motor Company owes you absolutely nothing.You could have gotten a 100, 000 mile warranty.

I'm sorry but, the warranty was over they had no obligation to repair it for you. This is not a valid complaint as you yourself said they did fix the problems that occurred while under warranty. The fact that you are still paying on it is because you financed it, that was your choice.

I just had the same thing happen to me as well. Front driver side. Coil snapped, tire blew. Not under warranty. There has got to be something we can do!

I just had the same thing happen to our 2002 Ford Taurus SES purchased 12/31/01. Front coil spring broke, slashed tire as I backed out of garage. On inspection, it also broke a piece of the strut that also had to be replaced. Also had a rear coil spring broken. Now having to replace 4 coil springs, the stuts and chose to replace all 4 tires. $1700, with only 56, 000 miles on the car. I will contact Ford about this. I too am relieved I was just backing out of the garage and not on the highway.

I've been stopped by police 5 times, only for not having correct paperwork and tags with my vehicle. Every single time, the police can't believe (they believe me) that any car is sold this way. I have been asked each time, where I bought this from. Now it's in my driveway because I was warned for the last time not to drive it again without current registration. The temp tag expired three months ago. Every time I call I get mistransferred by the operator, or hung up on, or ran around, or hid from.

Everything Huntington Beach Ford is about is not about processing and selling cars correctly. They drop everything as soon as the customer is out of sight. They remind me of my ###ed mid-level managers, only they're doing all of this ###ed crap on purpose.

God Bless America's Car Dealships, eh?

as a long time owner of fords for the past 25 years i have never been so disappointed in owning a ford
the 2001 ford escape has nothing but problems
the suv only has 147, 000 kms on it and lots of issues
oil leaks
censors
brakes
what happened to being number 1 to loosing a great number of return buyers
when i bought the escape think that i would get at least 250, 000 or more out of it before buying a new one now i question what i will buy next
as to others who look for great product i feel for you

Paint work doesn't match. The plastic is a different shade of white to the rest of the car. Ford thinks it looks fine. I and everyone else i have spoken to don't think it looks fine. What do you think?

We have a 2017 Ford Escape that started with 1599 miles bubbling and peeling on driver door. We have had two repairs and now have other issues on a new car we bought with 6 miles. We have ask for a buy back but they are refusing we just went to arbitration on it and now Ford is saying that we have lost our warranty on these doors along with the 50000 corrosion protection. So we took back to the Certified Ford Dealer and because they altered the doors trying to repair the paint we have lost our warranty. They are saying we don't fall under lemon law because of it doesn't include safety or value of our vehicle which shows that is wrong losing the warranty should account for a lot.

http://www.complaintsboard.com/thumb.php?src=compl_70_36_135_151-SU1HXzI2MjUuSlBH&wmax=65&hmax=65&quality=100

attitude ? i have driven cars since 1949 and never have i had a paint failure with those cars. I do not want to hear an excuse about the environment or any other lame excuse. A well prepared surface will give good adhesion to any type of paint.

My 2007 Grand Marquis began peeling paint in the year 2008 when I removed a political sticker from the Deck Lid. Warranty took care of it. Later, paint began peeling and flecking from the Hood and Roof. Warranty took care of that. In Reno, NV, the right side was "keyed" . the Insurance took care of that. Today, the paint is flying off the driver's side, both doors, especially when it is washed. I have to pay for this repair of $1000, discount included. The car has been driven 111000 miles. The car works extremely well otherwise. NOTE: The next car, whether a Ford, GM or Chrysler full size vehicle; my intention will be to have guaranty on the paint, over and above the warranty, but a Guaranty, before I sign the cash purchase agreement. The primer has good adhesion, it is the color coat which is the problem.

My hood is about half gone it's a 2013 fprd escape blue ford say's warranty expired won't fix it only 2 years old last ford i'll buy. Going to states att. office to file complaint. ford s---ks

I own a 2010 Ford Escape, it runs great, but its RUSTING. I went to the dealership I bought it from brand new and ask them if they had any other complaints about the paint and rusting and the service dept. said yes, many! I ask them to take pictures and to notify Ford to see if they would do something about it, the salesman said he would send them the complaint but said Ford probably won't do anything about it. Two weeks pass and I get a call from the dealership and says just that, they won't do anything. So I will refuse to purchase another Ford product again! I will also tell anybody looking to buy a vehicle NOT TO BUY A FORD! I wash, wax and keep my Escape in a garage, i don't expect to find rust on something that I paid $30, 000 for after only 5 years.

I'm going to court. I already bailed them out once me and all the other tax paying american's. Does Ford even remember that? It must be nice to take from the little guy. Hopefully everyone comes together and boycotts ford until they remember the value of a customer.

TKL4200
Austin TX

I have a 2007, Mercury. The transmission went out with only 79.000 miles. The cost of repairs(replacement) was $2658.17. Two weeks later, the air conditioning went out also. Costing me $1500.00 (approximately) A car that new(4 years old) should have been good for few thousand miles. Ford Motors will not help me in any of these repairs. There will never be another Ford product in my driveway. Would like some recource of action here.

I have an 06 King Ranch Expedition. In June of this year I had it serviced at a local Ford Dealership, after almost $500.00 worth of work it still wasn't fixed. It need a heater hose. There is not one heater hose avaliable in the entire US. Evem with Ford working on trying to find one, still after all these months they say, sorry no can do.

I want to know what Ford's plans are on the spark plug problem that they are having. I want to know why you say that the customer is responsible for the repairs when it was Motorcraft that made the faulty product.