Goodwill Industries’s earns a 1.4-star rating from 478 reviews, showing that the majority of donors and shoppers are dissatisfied with experiences.
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Freight charges for online orders - Florida location
During Covid, I have purchased almost 100 items from all over the country. I purchased a $7.99 shirt from a N Florida location. Many much larger/heavier boxes have cost around 8 when a shirt can just go in an envelope. The price they were charging me $1.99 handling (*no problem with that*), then $11.18 for shipping. I tried to discuss with the site, but got...
Continually rude manager
30 minutes ago, 7:30 a.m., I went to the Goodwill in Buford Georgia located at Sardis Church Road and Hamilton Mill Road to drop off donations. I work during the times that that store is open and the only time that I can leave donations is before I go to work. This is the second time that I have gone there to leave a donation and the same black lady, who...
Read full review of Goodwill IndustriesUnethical behaviour
While shopping in Goodwill at Benton Arkansas I saw a lot of people, I counted 7 of them not wearing any kind of face protection such as a mask or shield. These folks were not there together, we asked a employee what the deal, he stated we the employee are not allowed to say anything to the customer who is not wearing face protection only our manager has to...
Read full review of Goodwill IndustriesNew mask policy
I am very upset with the fact that a face shield isn't good enough, you have to micro manage and take control of how people who try to support you by shopping in your stores are permitted to BREATHE. A mask over the mouth ONLY is the newest demand. Even the health professionals know this whole thing is ridiculous and masks don't do a thing for a virus that...
Read full review of Goodwill IndustriesChange price at register
Today a cashier at my goodwill store decided to call manager because he believed the price was too low for the item, and the manager came from the back and increase the price, is this ok for us customers? I was very disappointed, item was a scarf price $3 and she increased to $11.99 at the register because was a special wool... Very disappoint with the store that I have been shopping for over 10 years and was the first time happening... Very sad
Unethical behavior
I visited the 6th Avenue Goodwill in Tacoma WA on 11/07/2020 and purchased several items for my daughter (totaling roughly 85 dollars), one of which we did not end up having a use for so I attempted to return this pair of pants today 11/13/2020 (within the allowed 7 day timeframe). On 11/07/20 we were checked out by cashier Leviticus at check stand one. He...
Im medical except
I was refused service because of no mask for covid 19 and they called the police in Fairfield California 94533 and the police told the manager i. Medical except and was still not aloud in so Im now suing them because of this
The casher
I went to the Good will in Cheyenne Wyo and the cashier was very rude I went up to pay for my stuff and she said did I call you up very rude then she over charge me and started talking to this guy and forgot to give me my sack I went home and remember I didn't get my sack called the manger and he wont do anything about it was very rude to me so I had to go...
Read full review of Goodwill Industries and 2 commentsExtremely rude employee
I attached a copy of the review I posted about this incident. Courtney from the geneseo il store had my adult daughter in tears after berating her in front of several other customers just for trying on a top over her own clothes in the store. Since the fitting rooms were closed I did not see an issue with this but courtney called my daughter several...
DVD
There's a Goodwill store that is #183 Potranco on 10422 Potranco Rd, San Antonio, TX 78251 that is completely overpricing its DVDs. Before it was $1.99 each, it's now $2.99 on everything. That never happened before. Plus, there is no single Goodwill store anywhere in San Antonio, TX, that sells DVDs for $2.99. You can check every store out and confirm that...
Read full review of Goodwill IndustriesUnclarified mask requirement and aggressive store employee.
Yesterday, October 3rd, I was informed curtly by an aggressive McMinnville store employee that my mask was not acceptable in her opinion. She did not provide any written store policies to back up her claim. She told me I had to leave the store, which I did - she had lost my business with Goodwill forever. This is equivalent to requiring everyone to wear a...
Read full review of Goodwill IndustriesUnfair practices
Marietta Roswell rd employee gives one particular guy first choice on all electronics also changes price for him I think hes getting paid to do so spoke to management one told me since the guy doesn't have a job he hangs out there all day buying and selling like that's ok . It's not fair to other consumers I have more to say about this
Read full review of Goodwill Industriesshop goodwill shipping charges
I purchased this: No shipping cost was identified for this item as 0.00. The item is a charm smaller than a dime. I get a out l price for shipping. So now I'm stuck.
Ship To:
Cynthia Whittenburg (Buyer ID: Maxboto)
133 Mable St
Baytown, TX [protected]
United States
Item ID Description Price Qty Total
[protected] James Avery Sterling Silver Double Heart Pendant $21.00 1 $21.00
Order Summary
Subtotal
$21.00
Tax
$2.92
Shipping
$11.37
Handling
$3.00
Order Total
$38.29
Management
I worked for this company about two years and the more I worked there the worst it became. Am at were promoted over professionals. Their mission is to supply disabled/handicap people with jobs, and help the community. The district I worked in frowned upon people who fell in this category. If you were a hard worker and wanted to advance, forget it. That wa...
Read full review of Goodwill IndustriesStore manager
I visited the new location on roswell rd / northridge, on 08/27/2020. I shopped for 1 hour and a half. I had over 30+ items. I wanted everything which was in my cart. Upon trying to check out, there were 4 items with no price sticker. The manager advised I could not buy those items cause would need to be re-processed. I advise cant you determine the price...
Read full review of Goodwill IndustriesDiscrimination, harassment and wrongful termination
Approximately around July 15 2020 I was at work and an emergency came up after a chip gotten stuck into my gums after my tooth broken in half with my gums bleeding and tooth in holding it in my hand in our break room I told the supervisor I was going to be out and that I needed to leave for the emergency and was going to be out that following work week...
Read full review of Goodwill Industries and 1 commentDidn't receive no tracking number information
Dear Sir/Madam: My name is Tony Bobet I resided in 1710 Seward Avenue, Apartment#5-G, Bronx New York City 10473 Telephone # [protected]. I am file an complaint to Goodwill industries of South Florida is located at 2104 West Commercial Blvd, Fort Lauderdale, Florida 3309 telephone # [protected]. I have order an Item from Amazon.com. The items is The Rock...
Unprofessional bad managers
Goodwill treats her employees like force factory workers back in the 1900s used to have to work in the heat and dirtiness they give their employees huge quotas to meet with huge dollars amounts daily and if the employees are going fast enough they will scream at you across the room call you out by your name and embarrass you in front of all your coworkers they only pay you minimum wage they only give a few pennies of a raise every two years you're not allowed to shop in your own store and if you're not doing good enough they make you work for your breaks they push and push and push you to get the product sorted it out on the floor if you do something wrong they will Yellit you in front of everyone and said taking you into the office and talking to you privately 101 you can never get your monthly bonuses because the quota requirements are set so high you're not allowed to call off work for the first 90 days of employment or they will fire you. They have favorites within their employees and they show it it's like they have a competition the manager and assistant manager who can be the meanest to their employees throughout the day. If you are caught with your phone on you or talking on the phone you'll get an instant write up but yet they walk around texting and taking personal calls all day.
Employee's rudeness
I was confronted by a member of the staff in Auburn California asking me questions like was I picking something up and honestly, I was thinking about answering his questions because to me they were odd. He said if I have a drop off I can get in line behind all of those people. The line began in a different spot than it always had so I didn't know. There...
Read full review of Goodwill IndustriesCash transaction
I shopped at the goodwill in Hilliard Ohio and my total sale was 11.03. She asked me if I wanted to round up. I said no, not today. (I shop often and usually DO round up). I gave her $12 in cash. She then reached into a tin on the counter and took out .3 to use so I wouldn't get .97 back in change. The phone rang, she answered it and proceeded to put my $12...
Read full review of Goodwill IndustriesGoodwill Industries Reviews 0
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Overview of Goodwill Industries complaint handling
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Goodwill Industries Contacts
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Goodwill Industries phone numbers+1 (800) 466-3945+1 (800) 466-3945Click up if you have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number+1 (770) 963-7793+1 (770) 963-7793Click up if you have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number
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Goodwill Industries emailscontactus@goodwill.org100%Confidence score: 100%Supportlauren.lawson@goodwill.org99%Confidence score: 99%communicationbenjamin.saul@goodwill.org96%Confidence score: 96%
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Goodwill Industries address5810 Indianola Drive, Derwood, Maryland, 20855, United States
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Goodwill Industries social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 21, 2024 - View all Goodwill Industries contacts
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