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Goodwill Industries
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1.4 6 Reviews 477 Complaints
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Goodwill Industries Complaints 477

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B
4:23 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I shop at this Goodwill at least once a week and I've never had any issues. Today, I was the first customer in the door, and I was excited to do some Christmas shopping. I donate to this store regularly as well as shop, so it's safe to say I enjoy shopping here. Today was different. I had $300 to spend and as usual, I start at one end of the store and make...

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G
2:35 pm EST
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I am advocating for someone. She was shopping and at checkout the employee at register packed her items then slammed them on the counter about 7 times she said breaking some items. She went to make a complaint and was told she needed to leave and was banned from this store and other stores in maine. She would like an apology and this to be listened to or...

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A
8:00 am EST
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We have been shopping goodwill at 4200 Tom Leonard drive. Glen Allen va. 23060 for the past 2 years. Recently, the prices went up crazy. We saw a purse for $70 while it's original price brand new for $98. Another example, a set of plates 40 pieces for $170 which was not a high or well known brand name. Clothes went up compared to a consignment store and not...

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C
12:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Goodwill Industries Rude cashier / veterans discount

I was under the impression that goodwill gave veterans discount on purchases, I asked the rude cashier, Ronaejah, at the 3153 Solomons Island Rd. Edgewater, MD.21037 about the veterans discount, she told me she never heard of it, and she worked here and would know. I showed her on the smartphone that goodwill does give veterans discount. I bought a red tag item for 9.54 total and on mondays I thought these items are 50% of for veterans or at least the normal 10% discount, anyway she was very rude and disrespectful, do you give veterans discount or not? Please let me know or educated this cashier, and management

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K
12:15 pm EST
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During Covid, I have purchased almost 100 items from all over the country. I purchased a $7.99 shirt from a N Florida location. Many much larger/heavier boxes have cost around 8 when a shirt can just go in an envelope. The price they were charging me $1.99 handling (*no problem with that*), then $11.18 for shipping. I tried to discuss with the site, but got...

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B
8:25 am EST
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30 minutes ago, 7:30 a.m., I went to the Goodwill in Buford Georgia located at Sardis Church Road and Hamilton Mill Road to drop off donations. I work during the times that that store is open and the only time that I can leave donations is before I go to work. This is the second time that I have gone there to leave a donation and the same black lady, who...

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W
7:00 am EST
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While shopping in Goodwill at Benton Arkansas I saw a lot of people, I counted 7 of them not wearing any kind of face protection such as a mask or shield. These folks were not there together, we asked a employee what the deal, he stated we the employee are not allowed to say anything to the customer who is not wearing face protection only our manager has to...

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K
9:46 pm EST
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I am very upset with the fact that a face shield isn't good enough, you have to micro manage and take control of how people who try to support you by shopping in your stores are permitted to BREATHE. A mask over the mouth ONLY is the newest demand. Even the health professionals know this whole thing is ridiculous and masks don't do a thing for a virus that...

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F
1:34 pm EST

Goodwill Industries Change price at register

Today a cashier at my goodwill store decided to call manager because he believed the price was too low for the item, and the manager came from the back and increase the price, is this ok for us customers? I was very disappointed, item was a scarf price $3 and she increased to $11.99 at the register because was a special wool... Very disappoint with the store that I have been shopping for over 10 years and was the first time happening... Very sad

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L
4:31 pm EST
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I visited the 6th Avenue Goodwill in Tacoma WA on 11/07/2020 and purchased several items for my daughter (totaling roughly 85 dollars), one of which we did not end up having a use for so I attempted to return this pair of pants today 11/13/2020 (within the allowed 7 day timeframe). On 11/07/20 we were checked out by cashier Leviticus at check stand one. He...

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J
3:39 pm EDT

Goodwill Industries Im medical except

I was refused service because of no mask for covid 19 and they called the police in Fairfield California 94533 and the police told the manager i. Medical except and was still not aloud in so Im now suing them because of this

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A
3:41 pm EDT
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I went to the Good will in Cheyenne Wyo and the cashier was very rude I went up to pay for my stuff and she said did I call you up very rude then she over charge me and started talking to this guy and forgot to give me my sack I went home and remember I didn't get my sack called the manger and he wont do anything about it was very rude to me so I had to go...

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K
9:41 pm EDT
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I attached a copy of the review I posted about this incident. Courtney from the geneseo il store had my adult daughter in tears after berating her in front of several other customers just for trying on a top over her own clothes in the store. Since the fitting rooms were closed I did not see an issue with this but courtney called my daughter several...

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M
11:07 pm EDT
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There's a Goodwill store that is #183 Potranco on 10422 Potranco Rd, San Antonio, TX 78251 that is completely overpricing its DVDs. Before it was $1.99 each, it's now $2.99 on everything. That never happened before. Plus, there is no single Goodwill store anywhere in San Antonio, TX, that sells DVDs for $2.99. You can check every store out and confirm that...

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A
12:40 pm EDT
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Yesterday, October 3rd, I was informed curtly by an aggressive McMinnville store employee that my mask was not acceptable in her opinion. She did not provide any written store policies to back up her claim. She told me I had to leave the store, which I did - she had lost my business with Goodwill forever. This is equivalent to requiring everyone to wear a...

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K
2:17 am EDT
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Marietta Roswell rd employee gives one particular guy first choice on all electronics also changes price for him I think hes getting paid to do so spoke to management one told me since the guy doesn't have a job he hangs out there all day buying and selling like that's ok . It's not fair to other consumers I have more to say about this

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M
3:28 pm EDT

Goodwill Industries shop goodwill shipping charges

I purchased this: No shipping cost was identified for this item as 0.00. The item is a charm smaller than a dime. I get a out l price for shipping. So now I'm stuck.

Ship To:
Cynthia Whittenburg (Buyer ID: Maxboto)
133 Mable St
Baytown, TX [protected]
United States

Item ID Description Price Qty Total

[protected] James Avery Sterling Silver Double Heart Pendant $21.00 1 $21.00
Order Summary
Subtotal
$21.00
Tax
$2.92
Shipping
$11.37
Handling
$3.00

Order Total
$38.29

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L
11:49 am EDT
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I worked for this company about two years and the more I worked there the worst it became. Am at were promoted over professionals. Their mission is to supply disabled/handicap people with jobs, and help the community. The district I worked in frowned upon people who fell in this category. If you were a hard worker and wanted to advance, forget it. That wa...

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K
1:56 pm EDT
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I visited the new location on roswell rd / northridge, on 08/27/2020. I shopped for 1 hour and a half. I had over 30+ items. I wanted everything which was in my cart. Upon trying to check out, there were 4 items with no price sticker. The manager advised I could not buy those items cause would need to be re-processed. I advise cant you determine the price...

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G
7:13 pm EDT
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Approximately around July 15 2020 I was at work and an emergency came up after a chip gotten stuck into my gums after my tooth broken in half with my gums bleeding and tooth in holding it in my hand in our break room I told the supervisor I was going to be out and that I needed to leave for the emergency and was going to be out that following work week...

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About Goodwill Industries

Screenshot Goodwill Industries
Goodwill Industries offers a variety of services, including job training, employment placement, and other community-based programs for individuals facing employment challenges. They also operate thrift stores nationwide, selling donated goods such as clothing, furniture, and household items.
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Overview of Goodwill Industries complaint handling

Goodwill Industries reviews first appeared on Complaints Board on May 9, 2007. The latest review Several personal card, identifying information was posted on Jan 15, 2025. The latest complaint don't work or shop at goodwill was resolved on Oct 22, 2014. Goodwill Industries has an average consumer rating of 1 stars from 483 reviews. Goodwill Industries has resolved 47 complaints.
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  1. Goodwill Industries Contacts

  2. Goodwill Industries phone numbers
    +1 (800) 466-3945
    +1 (800) 466-3945
    Click up if you have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (800) 466-3945 phone number
    +1 (770) 963-7793
    +1 (770) 963-7793
    Click up if you have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have successfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number Click down if you have unsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number 0 0 users reported that they have UNsuccessfully reached Goodwill Industries by calling +1 (770) 963-7793 phone number
  3. Goodwill Industries emails
  4. Goodwill Industries address
    5810 Indianola Drive, Derwood, Maryland, 20855, United States
  5. Goodwill Industries social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 18, 2025
  7. View all Goodwill Industries contacts
Goodwill Industries Category
Goodwill Industries is ranked 35 among 124 companies in the Retail Stores category

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