Goodwill Industries
Reviews and Complaints

I just read where head of Goodwill in Illinois is firing disabled employees because 2020 your organization will have to pay min wage, plus her salary $164, 000 her son $96, 000! I cannot believe you are not required to pay min wage Period! Just exactly what are the salaries of your executive board and board members! Someone in your so called knowledge has totally lost their mind! U raised prices, you give no discount to Seniors or Military U use to buy a $5.00 card and got discount no matter COLOR OF WEEK now MONTH then out of blue We don't take card. Who gives u the rights to do what u want and if you are unware Firing Disability does not come without consequances! U should be ashamed and the lady with 20yr experience first cashier U should bow your head in shame u of all should stand for the What is Right! I have gone one facebook posted do not donate, spend one dime at any Goodwill they discrimiate anyone with disability! I am contacting my Senator and Congress Person! I am feed up with u non-profit organizations getting away with whatever u want is time u are regulated u have to account for profits, salary, and made public where these monies go. Look at Goodwill 3yrs ago as to today, tell me is it better-NO I am also going to request Home Depot, Lowes, WalMart, just to list few Do Not Donate to Goodwill! I am retired and I can sent request ALL DAY!

To whom it may concern. Please help!
Ongoing issues with this location since new management took over late 2016. Everything from missing orders, to unlawful use of usps government boxes & then shipping them with fedex. Speaking with management is of no resolution: they lie & are condescending "despite our nearly" $200k in support annually at this specific location.
As of a month ago after 3yrs of combining all our orders they started refusing to combine, making profits funds from shipping by not combining orders making us pay for every item individually for no apparent reason, & have know reason. We have also left numerous messages by phone & email with a deliberate no response. We figure this to be somewhere between $700-$1000 per month just from our business alone. We have also currently tried to contact the customer support on shopgoodwill site and continue to get the runaround from them as well, I have requested them to forward me to someone who can help & address my concerns about this location but they continue to default to giving me they same phone numbers to that location & not directing me to a high up. Please someone help.

I purchased a lamp on Saturday took it home got it set up, plugged it in it didn't work, but when I got it set up I took the sticker off knowing that everything I have purchased at Goodwill has worked and found out this one did not work. So on Sunday I returned it showed her my receipt and was told they couldn't accept it because I took the sticker off. What really upset me that they wouldn't take it back the manager was very rude, I'm assuming she was the manager because the cashier had to go ask her permission to see if I could return it, but the cashier was very nice. The mamager could have been nice about it when I ask why and her rude attitude replied because I don't know if it's ours or not. Even though the lamp was inexpensive it was the rudeness of the manager that was upsetting.

I first gets a job through Goodwill staffing agency in Austin and Eric sherman was the man who hired me, who never scheduled me to work, but i have the uniform T-shirt, I entered in the Austin Salvation Army on 6/11/2019 and so shortly after that I applied to work, he claim he was not in charge of the scheduling and that he sent me a list of job positions to choose from to apply but it looked like me to become a employee through the Convention center and their was scheduling to work through the Goodwill staffing at all, and so he inform me to show up at the Convention center in Austin to talk to the manager to set up some kind of scheduling, i spoke with the manager Tigey who said he was not in charge of the scheduling and needed to speak back with Eric Sherman
and said he only needed me to work one night and i work that one night and have not been working now for two months now but meanwhile through the Austin Salvation army my 90 days will be up on July 11, 2019 but in the past moving from shelter to shelter not having anything wrong with me, led me to be kicked out in 90 days without any full-time work just because i do not have anything wrong with me and want to be self sufficient and that is what these shelters claim they are doing but is not doing in reality. I am being faced to being kicked out back into the elements. They only give you 30 days without anything wrong with you and to work a job.

A friend and I visited the Goodwill store on 4353 Merle Hay Road in Des Moines, Iowa. Nothing was price! The only thing that was price is the wicker baskets and DVDs. It was frustrating shopping not knowing the price of anything. And the items that we did want to purchase they wouldn't sell to us when we finally got to the counter because they didn't have a price on them. So they wouldn't even sell them to us. The store had plenty up close but almost nothing for miscellaneous nick-nacks. Seriously the Shelf 20 ft long we have three items on it or no items. So I don't understand why they can't have anything priced. It's not like the place was pack out with merchandise. I was surprised at how bare it was. Which was why I was super surprised when I found out nothing was priced and then I was super duper surprised when they wouldn't even sell it to us. The items were going to be two or three dollars. It just seems like they could have sold items to us for a fair price. Or just sold them to us period. None of the 9 items read wanted to purchase had a price tag on them. Not a single one. In a situation like that, it's not the regular employees fault, necessarily. It is on the Manager to make sure those things are done whether they do it themselves or they will start the regular employee to do it. It's the manager's responsibility to make sure it gets done. And it's the manager's fault but it wasn't done. Around 80% of the merchandise in the store was not price.

Cashier was very rude to me.It is the second time i am in this goodwill on Elkhorn blvd in Sacramento CA.She is african american.Her head was half shaved and half curled medium black hair.She is very rude all the time, how she still working there?her name i couldnt see all i could see her name Fiona or Frona or something.Goodwill, i am writing bc those kind of rudeness has to stop.From now on i will not go to the goodwill anymore.Poor customer service! Please fire all the rude people.Or i think you will loose your customers once and for all!

I have no doubt with two not great situations with the Charlotte Meijer Pharmacy. The first time I came in to fill a prescription for my son they left me walking around for an hour waiting for them to fill my son's prescription finally I had to walk up to them only to be told that their system was down and they could not fill my son's prescription. And now the second time I pulled up to the window at 6 was ignored while I was sitting there another young woman came up to the window and rudely told me that she was not going to fill my son's prescription today and then I was not there before the time that they closed arguing with me this whole time refusing to fill my son's prescription very unprofessional and I will not be using Meijer Pharmacy anymore let alone shopping at Meijer and I will be sharing my experience with all my friends and family and a large majority of social media

I was in the New Albany, Indiana store and was purchasing 3 seasons of a DVD series. Two were priced and one did not have a price on it. Asked them to price not priced item . They did as requested but also raised price on one of the items that had a price on it already. Needless to say I did not buy any of these DVDs. I am a frequent shopper but there are plenty other thrift stores so I will no longer shop at any Goodwill. I questioned price change and the lady manager was extremely rude to me.

Hello...this is regarding the Goodwill Ind Of Fort Worth...Fort Worth TX 76119...i corresponded with customer service and packing of item since it was electronics and heavy but delicate. I was reassured item would arrive safely. Item was lightly packed and destroyed. I asked for a refund and was told to send dimensions of box etc. and ship it back. Why? it's junk now. I have been a customer going on 3 year'snow and the service is getting considerably worse in the shipping department so much so i'm considering quitting the website and shopping with Goodwill...i can't keep paying for busted item's through negligence or incompetence.It's no fun shopping and winning bid's putting out good more and having it destroying in transit. My name is James Henson...my contact info is [protected] johnson st east peoria il 61611. The first 8 photo's are of most recent item...i have included a few more that are also recent.

Was in the second hand store in North Miami Beach, FL for a couple of polo shirts and on my way to the cash register with two nice ones over my arm, i saw a pair of running shoes my size. I tried them on and thought they could be a good back up pair. Sure, they were stained but i'm capable of washing that off.
So i rush over to pay and the woman behind the register says after some hesitation the shoes cost $2. I had noticed several overhead signs in the store showing $2 for clothes here and there and i considered the price fair for used shoes. But then she turned to her supervisor who happened to pass near us, and asked if that was the correct price and the supervisor immediately told her in Spanish that no, the price is $12. I almost fainted. I told them I just bought a pair of brand new running shoes online from Walmart for $11.95.
Was it because i am not Hispanic (though i speak Spanish among other languages) as this often happens here in Miami?
I asked in Spanish if they would take less, and the answered was No.
Me and my wife come often to this store for work clothes and so i was really shocked at being treated this way. We have heard others bargain in this store and had the price of items reduced. After all these goods are all donated; free to Goodwill Industries.
Very frustrated, i saw no other way out as to leave even the polo shirts on the counter and exit the store buying nothing.

Robert A.Schneeburg hire black women laundry managers to fire good laundry co-workers and laundry co-workers with disabilities! In November 2005 Robert Schneeburg hired new laundry managers Orangetta Kelly in 2005 and Chandra Henderson in 2007. What happened in 2006 to 2011 at Goodwill Laundry was Orangetta and Chandra fired the good laundry co-workers and laundry co-workers with disabilities. Orangetta refused to give light work to Raymond Perez after his two surguries on his body. Orangetta fired Raymond Perez, because he got into an argument with her.Orangetta fired Me, Jerry Smiley, Jonetta Anderson, John O'Brien, Reginald Bolden, Joseph Droese, Monica Lim, Ruth Sykes, Tyronza Martin, Leon Patterson and Lenora Thomas! Me and the other co-workers were good laundry co-workers. In 2011 Orangetta Kelly and Chandra Henderson left Goodwill Industries of Southeastern Wisconsin(Goodwill Laundry), because both of them got new jobs, In 2011 Theresa Buford became the new laundry manager, In 2015 Theresa fired Patrice Bendlin for working too slow. Dale Toroavich got sick and left Goodwill Laundry. In 2015, Herman Adams, Willie Ward, Eskiel Collins, Willie Peavy and the other laundry Asian, Chinese, Vietnamese, Korean, Hmong co-workers got laid off from Goodwill Laundry.

Hello: My mom and I have been going to your 350 Fairview Ave Hudson NY store for 15'years. My mom is on a fixed income and i am disabled on a fixed income. I have 2 kids and struggle feeding and clothing my family and that is why I go to your store. To save EVERY penny. On august 30, we went into the store and noticed RITA was working. RITA has a tendancey to have a short fuse with customers. We have seen this with other customers and she has been short with us in the past as well. My mom was buying $15. shoes and thought they were half off. When my mom realizes they were full price she couldnt get them. I told my mom i would give her half the money so she could buy them, Rita got extremely MAD. She slammed the shoes down on the counter and said to my 80 year old mother" do you want them or not..!". This is just unacceptable to treat an 80 year old woman this way. THEN rita said the bill was 14.99 and im gonnnamround it up to $15.00. my mom ( on a fixed income, who comes to the store to save every penny) said " no thank you i dont want to round up.". Rita sighed and shook her head in disgust. So you think this is terrible..? now it's my turn.
I had a hat for $4.99. Rita said to me.. " i'm going to round YOUR order up to $5.00 . I said no thank you. RITAthen says(infront of a line of other customers). " it's just a F***ing penny..!
my mom and myself, my wife and her sisters and all of our children all go to the goodwill to buy my clothes and school supplies, etc for 15 years. We will not go back to be harrassed by one of your employees. If someone doesnt want to round up, they shouldnt be humiliated infront of a room of other customers and that is what RITA did to me, 'my two children and my 80 year old mother. My mother was so emmbarrassed she said she never wants to go back and started crying when i got her into the car.
This was straight up harrassment and completely humiliating and unacceptable. its bad enough to do this to me( a disabled american) but to do this to a 80 year old mother is just the worst of the worst.

Hello my name is Linette Lopez. I got home from work last night october 11th at 8 at night and headed to goodwills on malabar road because my kids needed halloween costumes for today for school. Cashier name is judith s. And the terminal id is POS 5248_3. I got a pair of gloves that the cashier said they were 2.99 but charged me 4.99 for them. A pair of glasses for 4.99. 2 capes for 3.99 each. A dress for 4.99. And another cape for 3.49 which she charged me 3.99 for it. A crown for 1.99 which she scanned twice. Butterfly wings for 4.99. 3 cigarette holders for 2.99 each. 3 hats of the same one was marked at 4.99 the other one was marked at 5.99 but she didnt mark that price she marked 2 for 12.99 each. Its sad how people take advantage. I ended up paying 75.82 when the total was suppouse to be 51.37 plus tax. I noticed when i got home. It was too late to go back it was closed already. And the saddest part is that the costumes were for today and my kids were excited already so i wasnt going to let them down. I have the receipt and the tags. I dont know if i can do something about it. Thank you in advance.

Every Thursday they have $1 day. Only at this location, each week they pull the $1 color tag of the day. Not only do they pull them, they do it right in front of you and do not allow you to even look at the merchandise they are pulling. This is happening right when the store opens at 9 am every single Thursday $1 day. Plus they have the racks on wheels and carts of pulled tags right in the middle of the aisle so you can't even walk through to see what little merchandise is left. I have complained to the manager, employees, and now corporate, and they have done nothing to stop it. This is false advertising at its core. They have told me they do it to "make room" for new merchandise but their racks are almost barren so this statement is completely false. Plus they have all week to "make room". Why are they doing it at the beginning of the sale day and pulling all the sale tags? They are clearly trying to get people in the door with $1 day special, but advertising falsely because all the color $1 tags of the day have been pulled. This has been going on all year and my complaints have fallen on deaf ears. I have a disability with extremely low income and my father is a war veteran. We are loyal customers so we look forward to getting these deals but we simply cannot when they do this.

date of incident = 10-3-2018
Complaint against = manager name Gina
Address = Goodwill Lake Joy, 1111 kathleen highway 96 GA 31047
I'm a common customer. I usually don't have time or don't like to try on clothes until I go home. I went there this weekend (sept-30-2018, Sunday). I paid $105.72. I went home and notice there's a couple items i didnt like or didn't fit or defect. The manager, Gina, look at the items and take it to the back of the store to verify the inventory. I was like "really". Note: I had a return with her once before. she said there's no way she can verify the short that i'm returning was from her store because there's no tag. Well when i bought the short there was no tag. The cashier told me if no tag then its gonna be full price. She didn't give my short a tag just in case i need to return it. If she can go back there to verify if the items are from her store why didn't she help me with the short that i previously wanted to return. I ended up didn't get a return from the short so i just took it home.as a matter of fact it still in the trunk of my car. i dont know what to do with it. And i had an incident with her again this time. this time she brought my items back and CHECK.I feel like she's discriminating me/us. Oh, I'm asian. I had to call the headquarter right after I get to my shop to complain but they hadn't return my called. but i'll keep try because i like that store and I don't want to not be able to go there anymore. but i can't keep get treating like this everytime i have a return item. I called the cashier that help me out to hang up all the items. I'm not that cheap. I can do donation. I don't need those items to be return anymore. But Gina treat me very low. Oh, I talk to Gina when I called to ask to speak to Jasmine, the nice cashier lady. Gina told me there's a couple of items that not on my receipt. She just called me a "scammer". I don't know how she ended up with that answer but thats not true. She's playing me. I would like the problem to be resolve because I still want to continue to shopping at that goodwill in particular (nice items). Thanks!

Hello, It seems that I have to go to these drastic measures, hopefully at this point someone could do something over there.I spend over$ 500-1700 a month at local goodwills.I buy& donate to shelters& dress for success women's programs. love the people.But this manager "Lily"is an absolute bully to her staff& customersAnd accuses many of stealing& having customers followed because of there skin color.When its her days off the store has a calm& inviting vibe.Its a shame that because of this Woman, myself& others will no longer be shopping at The Goodwill at 7211 Boulder Av.Highland ca.I hope something will be done in this matter very soon.Thank you for your time.

I visit a number of Goodwills in the Virginia region but I have to put this store at the top for misconduct. They have taken every insole out of the sneakers in this store. Any type shoe of value is without an insole. They remove all the game discs as well and when asked to purchase one they cannot be found. I have never seen this done in any other store in all my years shopping. Many items will have specific parts removed to make them lower value.