Hertz
Reviews and Complaints

Hertz Loyalty Customer Service,

As a President's Circle member (ID [protected]), I have expressed my loyalty to Hertz by completing 42 rentals in 2019. Considering that we are in week 42, that means that I have completed, on average, a rental every single week in this calendar year alone. I clearly travel frequently and have my choice of companies from which to acquire a rental car. I have remained loyal to Hertz because the transactions are typically easy, quick and I can get the car that I prefer with little to no drama.

Imagine my dismay when I realized at the last minute that I missed booking a car for pickup today (October 16, 2019) at John Wayne Airport in Santa Ana, CA. While I am not one to seek special treatment, I quickly dismissed any anxiety because I knew that Hertz would provide excellent customer service, especially to such a loyal customer.

The bottom line is that I was sorely disappointed when the service representative explained that he could not help me in person and that I must book a car through the app. I complied, only to discover that a car for less than 48 hours would cost more than $330 because at 6:30 p.m., there "were no cars available". Yes, I am traveling for business and yes, this would be a business expense, but I am in the business of saving my company money and I was not about to be exploited simply because I had not reserved a car ahead of time. The rep then told me that if this car and cost were not satisfactory, I should try Avis instead.

Uber won my business today.

I now have to consider why I remain loyal to a company that doesn't have my back when I give them my business every. single. week.

Disappointed and without a rental,

Pascal Gentile

President's Circle Member [protected]

Hi. Someone hit my car at the end of August. I was contacted by their insurance company saying the reservation had been made. Once I contacted Hertz in Memphis I never could get anyone to answer the phone. I live across the bridge in Arkansas and figured since the accident wasn't my fault...I wasn't spending my gas money to cross the bridge and have to find someone to take me. Regardless it took 3 weeks for someone to finally get back to me. Supposedely the regional manager of the Memphis area. Since September 19th I have been calling Hertz trying to get them to come get the vehicle. The vehicle was dropped off at my house with no signed contract. Actually I wasn't even home, my husband was. I have spoke with about 20 people from the 1800 numbers and none of them no anything or can help. The last guys name I spoke to was Terrance. He assured me last Thursday the car would be picked up and I would be getting a call. Here it is Monday the 30th and I still have their car and it seems like it is of no concern to them. Shame on insurance companies using people like this to do business with.

I booked a rental car through Hertz by CI Azumano (DoD Contract Travel Agent) on Aug 20th for pickup on Aug 25th and return on Aug 27th. The estimated cost (provided by CI Azumano) for a Compact 2/4Dr car was $25.00 per day with an estimated total of $125.46 (including taxes and other charges). When I picked on the car on Aug 25th, I did not look at the charges. I inspected the car and drove to my destination. I returned the vehicle full of gas on Aug 27th, signed the receipt (did not pay attention to the charges at that time either), then departed. On Aug 28th, I looked at the rental receipt then realized the charges were higher than my estimate from CI Azumano ($90.00 per day vice $25.00 per day). I immediately called Hertz rep and inquired about the difference in charges. The Hertz rep told me the charges were legitimate however, I can contact her manager in two days (manager was off the next day). I called back in two days to talk to the Hertz manager but the manager was not available. I was referred to the Hertz Customer Service number for billing issues. I called customer service (was on hold for 15 min), explained my issue and was told the charges were legitimate. I called the next day thinking it was possible I would talk to someone with a better understanding of the issue and was told the same. However this agent did offer to deduct $100 off my bill. My last recourse was to contact the CI Azumano rep about the issue. The rep could not understand Hertz's unwillingness to honor the CI Azumano estimate. The rep will elevate this issue to her supervisor to be looked into from a higher level. My CI Azumano original estimate is attached. My Hertz receipt RR [protected]; RES J12930168D6. I can be reached at [protected]@gmail.com or [protected]

Hi,
Normally I rent a car another company. But they don't give my car.
I went https://www.hertz.com agency in the Paris Orly airport.

He is very kindly and he help me?
I rent a car. No problem.

But after...

I came Belgium from France. and I was very sick. I went hospital.
I stayed 10 ten days in hospital.

And also I have give back car to hertz. But I stay in the hospital. I am very sick.
I request my friend, I explained situtation.

He take car and go hertz agency. There was two problem.
We can not put same agency and it put another person the car.

My friend explained situtation. He showed my report.

But they didint listen. Rule is rule.
The car put onether person and different agency.

They cut very much money extra.

If I was died, what they do, I dont know.

Thanks.

Prepaid rental at Seatac airport. Very clearly said I didn't want insurance nor prepaid fuel. When agent said sign here, I questioned the charges. He said that was the deposit and fuel charge if I didn't return the car full of gas. I signed the contract. When I returned the car I was charged $293 for insurance. I talked to the manager at the rental counter who couldn't understand why I was upset.
After all I signed the contract. He would review the videotape, but wouldn't let me see it. Just got off the phone with Hertz customer service. They offered to refund 50% of the insurance charge. I told them not good enough.

Book a rental at hertz weeks before my daughters wedding for a premium large suv. The website said I would get a yukon or "similar" we'll after waiting 1 hour in waiting room they offered me a non-premium suv that smelled like weed and had bad wear & tear to it. I asked if they had something else, this is for a wedding, the sales person pretended to call someone then said no this is all we have. Then he quickly tried to process the transaction and he also increased the charge by adding "ldw" a special insurance they have for their cars w/out even asking me. I asked why the price doubled he said everyone gets this insurance and I would feel safer with it. I should of paid attention to the reviews... This particular location sucks! Hertz almost ruined my daughters wedding luckily, avis car rental at the moreno valley mall saved the day! Gave me a brand new suv, premium with all sorts of discounts... Thanks andy! Its crazy because I rented a jaguar at the riverside, ca location with outstanding customer service. But dealing w/ the moreno valley branch has made me change to a different rental company for now on.

I reserved and prepaid for a Hertz large car through Hotwire; called the Fall River location the morning of my reservation and was told all was good; later that day I went to pick up the car; didn't have the large car but put me in a smaller Nisson. Said I could get a rebate from Hertz. I called Hotwire and they said that Hertz owed me $107. I have called Hertz 3 times and told I would get the difference refund between the large car (didn't get) and the smaller car. 3 months later ... Still nothing.

HERTZ SUX AND I WANT EVEYONE TO KNOW !

Hertz is the most corrupted car rental company on the face of this earth. The social media support in the facebook page of hertz and their executive customer service never bothered responding because they knew they were at fault. Following which, I was a subject of (slander) by hertz's vehicle control department in spite of making all extensions and payments on time and having tangible proof of such payments. I wish I could sue hertz for defamation but I have more important things to focus in life. Do not rent car from hertz because after taking your money, they will tamper the paperwork in their computer system, so you would end up driving an illegal, unauthorized vehicle (which would constitute a "stolen" vehicle) without having any knowledge of that. Following which, they would threaten you to return the vehicle in spite of charging your bank account in advance. Hertz would deliberately do that so it would give them the opportunity to decline any insurance claims and you can also get arrested on the road as well. Hertz says in their facebook page - "we're here to get you there". What they mean by that is - "we're here to get you arrested, get your driver license revoked and get you into [censored] loads of financial trouble". Holding money from my bank account and letting me drive out with an illegal, unauthorized, uninsured vehicle is not only wrong - it is a crime.

I was never told by the man who rented me the vehicle that they had a no smoking policy. There was not a no smoking sticker, had to buy windex to clean the windows of car to see through the smoke film on windows from previous smokers. The person who checked me out did not say that it was a non smoking car and that I would be charged a cleaning fee...$300... That was more than the vehicle rental. They refused to compensate any of the fee. I will never use hertz again.. [protected]@sbcglobal.net

I reserved a car through hotwire 3719425233 july 23-29th, premium car $328.28 pre paid Hertz confirmation J09836632F1. My flight arrive 230pm Detroit metro airport and I was unable to receive the car I prepaid for due to staff not knowing how to apply itinernary number. I waited until 5pm and was told I could not get the car I prepaid for and had to rent another car at a higher cost $468.00. I had my 3yr old daughter with me and as every person including the manager couldn't find what I had prepaid for with hotwire and through this mess, no one offered water for myself or my daughter. My refund for my orginial rental posted to my account 4-5 days later. This was a horrible experience and at the end of the day the manager stated I was lucky to get a car because they were out of cars. I will never rent through hertz ever again.

Bought extended warranty got accident Hertz supposed to reimburse my warranty because I didn't have the car for long before getting to accident its been over 6 months since I started the process i was told it will only take 6 weeks the most .I am very frustrated with the poor service am getting from Hertz on 8640 E R.L Thornton Fwy Dallas TX 75228.Can someone please help to follow up .You can call me [protected] or email me [protected]@hotmail.com.Thank you .

Hey guys. So on 08/06/19 I was set to get my rental car from the Syracuse airport. Everything was already prepaid, however, I go to pick it up and they say they need a major credit card. I had paid with a debit card online. I don't have a credit card or credit score, and I didn't have 200 dollars for the security deposit. Result being I wasted 45 dollars on something I could not collect on. Because of this I would like that refund as soon as possible. Thank you.

Booking reference number:es417123440
Confirmation number:j1130595512
Car type: opel zafira or equivalent

I wish to get a refund on my car rental, as they did not have the car requested available.
I was informed when I got to the front of the queue after waiting for approximately an hour that they keep the car for two hours after the booking time. when I got to the front of the queue the two hours had expired and they could not supply the vehicle.

I could not find anywhere on the cartrawler website to make this claim