KFC
Reviews and Complaints

this was our worst trip to kfc ever! my girlfriend and i ordered a popcorn chicken meal and my girl ordered a pot pie. we werr told it would be 22min for the pot pie so she ordered a single breast meal. 18min later we still were hungry without any food. the girl that took our order and the manager asked us twice what we ordered and still no food. after 18 min i asked for my money back. i paid with a debit card. it took them 0 min to take the money out of my account but i have still not recieved the balance back yet! the total was $11.43. and still no refund and it has been hours since i was at the restaurant. i will NEVER step foot in another kfc again. the kfc that everyone should avoid is on 12th st in west columbia, sc. order there at your own risk! we were not the only ones complaining about their service. NEVER AGAIN!

Beware. The manager Adriana is giving out old chicken to people. She doesn't treat the crew members fair in other words she hires one new member in acts like he suppose to know everything on his first week. Seriously why work at KFC is the manager doesn't like her job I wouldn't work with someone mad all the time. She doesn't care if a team member struggling for answers. Please replace her with Stephanie as current manager because Adriana doesn't know how to treat her members accordingly to business policies.

On 8/28/17 I purchased 2 orders of the Monday special, 2 pieces of chicken, 1 side and a soft drink. When I arrived home and sat down to enjoy 1 of my meals I bit down on the grilled chicken and on something solid and broke my teeth. As I removed the chicken from my mouth, I discovered in the chicken a small round solid rock. After this incident, I called the store located on Altemesa Blvd where I purchased the chicken and report it to the store manager. He directed me to call or report my incident to the corporate office who would be able to take care of my broken teeth. I'm reaching out to KFC to pay for cost to repair my broken teeth.

I went to Malta, New York store first and was told they didn't start serving KFC until 11 am but I could get Taco Bell. I don't eat Taco Bell food. They told me the KFC would be open and sent me on a wild goose chase to Saratoga Springs, New York. Waste of my time and gas. Both stores showed hours starting at 10 am on line and the signs on the doors. I'll never go again. date was today, August 28 and I just got home and went elsewhere for my lunch.

In pakistan islamabad f 10 branch the food served is cold and avg wait time is 20 mins. When we complain the staff gives justification of shortage of food. Most of customers were complaining abt long wait time and cold food. They said that they dont have ketchup when i asked for it. The coke 1 litre bottle was hot and they served ice in the paper boat. No complaint register and i was not given complaint number for my written complaint. Most of kfc branches in islamabad has same problem and we prefer now to have mcdonalds as they serve chicken pieces now.

This store seems to never have enough chicken, unbelievable, as it IS a chicken restaurant. No original last night at 9:00. Got up to get a refill of tea, and the lady was taking it up at 9:25. The cashier was Very unfriendly, and seemed to be upset at a coworker. The employees change with every visit. Very disappointing.
Spartanburg, W. O. Ezell Blvd. Location

Last night Saturday August 26th 2017 at approximately 9:20pm I visited the KFC on Brook Rd. I usually don't eat this late but this is a moving weekend for my family and I. My wife and daughter was hungry and wanted KFC chicken. I research the time and it stated they closed at 10:00pm. So again I arrived there at 9:20pm. To make a long story short I was denied service because the manager refused to drop chicken at that time. They told me it was their policy because it was too close to closing. My question is why post a 10:00pm closing time if you are not going to serve up to that time? If I go to other restaurants they serve up until closing. I am a retired disabled veteran and I pride myself on professionalism. And I found that this store and manager lacks professionalism and customer service! And I will keep contacting upper management until I get answers!

(August 26th, 2017)Today I was at the KFC in Green Bay, WI with my daughter in the drive thru. We went to the one at 1609 Shawano Avenue. My daughter was on her lunch from work & the drive thru was insanely slow, it was 20 minutes before our order was even taken! By the time we got to the cashier we were so angry because my daughter was late getting back to work & we were so upset we didn't even get our food. The store manager didn't seem to even care, all he said was that there were other people getting food too, like we didn't even seem to matter. What kind of customer service is this? VERY POOR in mine & my daughters eyes. Yes I do admit I did swear at the manager one time, but when you totally disregard what I say as a customer I believe it's called for. If he would've maybe showed some concern, or even offered a free meal which most places would've, then maybe I wouldn't be so upset. I've worked in customer service all my life & I can honestly say this was probably the WORST customer service I've ever received.
I felt that this needed to be said, whether or not anything is done about it I may never know.
Thank You.
Deborah Kangas [protected])

The food bar in Batesville Arkansas is a joke! They have stopped carrying chicken livers on their buffet, was told that they are not carrying them at all. What kind of a chicken place don't carry livers? First it was gizzards they stopped selling and now it's the livers! What's next the chicken?

The place could be cleaner, it's hard to find a clean table.

3 different times I have gone to the KFC on US42 in Florence Kentucky and all 3 times it's been a bad experience for instance yesterday I come in and ordered 10 chicken wings and they did not have them refused to make more and it was only 7:30 p.m. now today I just went to the same KFC and order 10 chicken wings and again they did not have them and refused to make them the manager was extremely rude . it's only 2pm . y will they not make any more ?

I was a the Tumwater Washington drive thru and I tried to order a 20 dollar fill up, I was told it was only dark meat! I questioned the gal who was taking the order about why it was only dark meat.. I signage didn't say anything about it being only dark meat. So she kept pushing a mangers special for 26.00 plus tax. I said no and ended up ordering a 8 piece meal which was 26.00 incl. tax. So when I got home I got online to see if the advertisement show or said anything about only dark meat... No it did not. I called the store and talked to the manger on duty her name was Ashley she said that it has been a dark meat only for months, I was like no your wrong since I just order it a week ago. You know I think more than anything companies are not teaching customer service any more... I said I felt like I was being told something that wasn't true. Can you say BAIT AND SWITCH..

Good Afternoon,

I went to your KFC in North Natomas, CA last night at about 8:23 pm. Myself and my friend waited in the fast food line that had no more than five customer's ahead for at least thirty minutes, but most likely more. Finally when we got up to the window I order a K11 and I wasn't aware it already came with mashed potatoes, I thought it came with fries and coleslaw. So I asked to sub mashed potatoes instead of fries and then I added Macaroni and Cheese to the side. The gentleman who took our order and we even heard him huff over the speaker because i think he thought we were taking too long to order. "Um, excuse me. But if I'm going to wait 30 minutes in line I deserve the same respect as I give him for making me wait. Also, you guys don't have a screen until you get up to the ordering so it's kind of impossible to know what you want before hand. Then we ordered, he tells us our price and we asked him to repeat back to us, which is not such a crazy request. He repeats back K11 with Pepsi and macaroni and cheese. My friend proceeds, since i still think it comes with fries and not mashed potatoes to ask if he subbed our order. Which typically every fast food place I have ever been too, 1. They repeat your order back to you without having to ask in the first place. 2. If you sub something in the beginning and it already came the way you wanted it, why wouldn't the server just say something? Instead he goes condescendingly, "ma'm it does not even come with fries." Like why wouldn't you have told us this in the first place, maybe this is why there service line goes so slow. Once we pull up the window we get no greeting for the first seven minutes of sitting there. He finally opens up the window takes our payment and hands us our food. I do have receipts if you guys need, where I left Safeway down the street at 8:13 pm and we did not leave there drive way until almost 8:50... That is ridiculous. And on top of it, you're rude to me? That is not acceptable. And I would like some type of revolve. I didn't even want to eat my food after the experience I had.

Good evening I asked how long has the hot wings been in its holding stage the one worker said an hour. I asked if I could wait on a new batch to fry he said yes so I waited 15 min on a new batch. So I order a 5 dollar fill up and the hot wings I was waiting on. I watched them take the old wings to the back but I didn't think they would mix them into the new batch. Well once I got home that is exactly what they did some of my wings was old. That really p me off I was hungry as hell and I really wanted that chicken that's why I waited. I love kfc and I know how it was suppose to taste.

As I am a person of multi cultured races I find it very disrespectful and very unprofessional for management to speak about a race and a language not realizing that the person they're speaking about understands everything that is being said and it's being done in front of customers I think that is rude disrespectful and it's not OK that management says things like why is this Mexican here when they should be in the back because they're only good for cooking and cleaning Van of the Hispanic ethnicity I don't think that that's OK and I have already recommended that none of my family friends relatives or anybody close to me at all ever visit that KFC in Worthington Minnesota ever again I am very disappointed in the female management that they have there because it did come from the lady that is supposed to be the new GM manager it's ridiculous it's disrespectful and very hurtful I have a lot of family friends that eat there on a weekly basis sometimes more than 3 times out of the week and they will no longer be attending your guys's facilities due to the disrespect in the racial slurs that were verbal I heard during business hours that is not professional at all

The employees there are rude and disrespectful. I think restaurants and cafes are not places where you have to worry about something. You just need to come and get a good service. You should get a good experience as well. Someone like a manager should watch and control employees and not just decorate the store by his/her appearance. What I mean is that the store in Stuart, FL is not about those standards.

I have been a weekly customer of the Belleville KFC since it has opened and have never been so disappointed in produce and service...For the past three weeks I have got poor quality chicken...No ice in my drink and have waited up to half an hour for a piece of chicken and a drink...Here are some pictures attacked one even had the skin torn off...I am not normally a complainer but this is an ongoing occurrence and have heard numerous complaints about it from coworkers as well...

store 1441 1275 highbury ave london ontario i am throughly disgusted with this kfc this is the third occasion that the food is burnt because of being recooked pieces missing and today ordered 4 specials waited forever and when got them home the pieces were so small it was ridicules .
when i called them and told them of prior experiences there insisted was impossible their fryers are on timers well i know burnt chicken wehn i see it and had ordered for after a funeral so could not leave guest and return .today he told me the chicken is cut in 12 now instead of 9 thats why so small might want to let customers know that .several customers were asking if they were plucking chickens took so long another man said had got raw chicken before . this place should be out of bussiness and the man on phone said he was manager and didnt even offer to replace.i expect a full refund or 4 more proper meals this is unacceptable for a bussiness to conduct themselves that way .my order number was 1058 store 1441 1275 highbury ave [protected] 1254 pm the young lady at counter was aplogetic but the manager very rude could not care less. thank -you terri chaney 1260 webster street london ontario [protected]

I guess the third time is NOT the charm. This is the third time I have been to the Lynbrook KFC and the third time I have been given an attitude AND the wrong order. Unfortunately this is the only KFC in Lynbrook. The closest one is about 15 miles away. I'm not looking to get anyone fired, but whomever is working that day has to realize that the customer is NOT their enemy and to start treating them right. Until something is done about this particular KFC, I WILL drive the extra 15 miles to the next store.

On the afternoon of my 10-5 work shift. I was publicly humiliated on [protected] by manager LaTunya Barlow who works at store #G410026 and fired because I asked my coworker about a shift that I couldn't cover due to reasons already made aware of to manager I was then rudely approached, yelled at in front of customer's and staff and was fired with no valid reason, evidence that I did anything wrong. She uses her position to try and bully her staff not following proper procedure. She has no control over her managers they receive several complaints about the mannerism and attitude towards guest.

I turned in an application today and the manager spoke to me told me she needed my personal information and made me sign an agreement paper saying that I would start tomorrow. Then as I'm leaving a full lobby she called me back to tell me that she just realized my brother is working there already and tells me I can't work there. In front of everyone she asks for my form back and says sorry so I leave. I left humiliated. I thought I was leaving with a job, then right as I walked out the door they tell me that. I just want to know why doesn't your application state in the first place that if you have a relative working there then you can't apply. It would have saved me a lot of time and kept me from embarrassing myself.