KFC
Reviews and Complaints

The kind of service we receive from KFC employees makes you think they are doing you a favour when they serve you as a customer.
I was at KFC Durban CBD on West Street. Upon entering the store there was no queue but I waited thinking that one of the employees would indicate to me that I could proceed and place my order. However this was not forthcoming I then proceeded to one Ncamsile who just stood in front of me chatting with another employee.
After about two(2) minutes I enquired from her whether they were working her response was full of attitude stating that I should have waited on the until someone called me by saying"next" mind you I waited first before I could proceed to her.
Another employee whose name I could not see in that she was not wearing her name badge offered to help me I enquired from her whether that was the kind of service usually to expect at that particular KFC. I asked this because I have been to many KFCs but have never encountered such an unfortunate situation.
Her response was not any better from Ncamsile's. In the end I decided to leave immediately without making a purchase in that it was clear I was not going to enjoy my meal as I was infuriated.
In the circumstances the service was downright disgusting and you don't expect employees who serve people to have such pride and attitude.

Kentucky in Bethal on the corner of Moses Kotane and Du Plooy street are always out of stock...It is suppose to be a drive htrough but we must always go into town to the other KFC...Sindile is the Manager of the KFC drive through and I complained to her whereby she replied that there is no Sprinkles for the pops in the country...When I drive to the other KFC the did not have a problem in ordering sprinkles and they do have all the products in stock.

This is unacceptable and I would like for the owner of the KFC to contact me.

We are regular customers of KFC restaurants. Today 7/2/2016 I visited Engomi, Nicosia KFC restaurant with my 9 year old daughter. We ordered 3 grilled chicken meals for take away. After about 25-30 minutes we got served and went home (5 minutes drive) to eat with my other daughter. I had a pepsi max and the kids 2 juices. We opened our lanch and we discovered that 30% of the chicken was burned (BLACK), so we removed it and threw it away. I opened my pepsi max and started drinking, but the taste was very awkward. I looked at the bottom of the tin and found out that it had EXPIRED FROM 15/11/2015 ! Indeed it was a terrible experience. I demand to be a punishment for the company, and for me to receive a FAIR remuneration. George Economides, [protected]@gmail.com tel. [protected]

On the 3rd January 2016, I purchased a one piece mash and gravy from this store's drive thru. I placed it on the front passenger seat, heading back home. When I reached home, I lifted the bag to take it out and surprisingly the bag tore underneath and all the hot mash and gravy fell on my bakkie seat and on my console were my sell phone was. I then proceeded to the store to complain about this, because this happened the 2nd time in 1 week. When I reached the store, I spoke to the manager named Kevin and he came to my bakkie and had a look at the mess it was in. He then asked a staff to clean up the vehicle, I also told him that my cell phone also got messed up and if it is damaged then I am going to hold them responsible. After the staff cleaned the mess, she didn't do a good job either.
When I reached home, I found that my phone was damaged, so I called Kevin again and he then asked his area manager to call me. The area manager, named Pradeep called me and when I explained him the situation, he did not actually be off any help. I then contacted the kfc hotline and spoke to a lady by the name of Amanda. She promised to come back to me, regretfully no one came back to me. I then sent my phone to Samsung for repairs and it costs me almost R1800.00 to repair it. The next day I called the hotline number again, I then spoke to a guy by the name of Lawrence, he referred me to his manager, and I had to explain this manager the story all over again. He then promised me that he will contact me later, but he never got back to me. The next day I received a message on my wife's phone saying that the case is closed and the problem was sorted out with the store. I was furious and upset with this, so my next step is now to take it further. I would like someone to advise me as what to do next. Bradley [protected]

Employee at register - Grace, was polite and professional and did her best to finalise my order. This feedback and dissatisfaction is 100% related to the manager on duty-Emma. Grace advised me there would be an 8 minute wait on zinger fillets after I had ordered and paid. I confirmed as I had already paid that this was okay. The drive through was not full and there were only 3 customers in line. 16 minutes later I approached the counter to confirm if my order was ready and Grace advised me it was not ready yet. I asked if it was possible to have just one chips upgraded from small to large (not a drink upgrade or anything else in my order, just one chips) to compensate for the extra delay. Grace advised she would check with her manager and came back and said her manager said no. I confirmed that as I was still waiting for my order I felt that this was not much to ask. Grace agreed and confirmed she would ask again. I (and other customers) saw Grace talk to the manager (softly and politely) as she was in line of sight and the response that the manager Emma had was completely unwarranted, unacceptable and unprofessional. She yelled loudly and angrily stared at Grace and stated "Fine just do it!" Emma then threw down the utensils in her hand, slammed down the chips she was serving onto the floor and continued to slam things around carelessly and angrily ( I stayed inside for about 15mins to eat my food) and she was still in an aggressive state when I left. Just before I left I went to the counter to speak to Grace (who was visibly shaken and upset) I told Grace that I apologise for her managers behaviour and that she did not deserve the tirade of abuse from Emma for just relaying a message and doing her job. I thanked Grace for her professional service and advised to please not feel upset as nothing was her fault. Grace could barely speak and her voice was shaky. Grace tried to make excuses for her manager and said that its okay and she's always like that when we get a bit busy. I advised Grace that she is the manager, needs to be professional and that it is not a valid excuse for abusive behaviour. Grace nodded her head and said thank you for cheering her up. I reassured Gracie that I appreciated her good service then I left. I have been to my local KFC many times and it is not the first time I have witnessed Emma treat staff and even customers disrespectfully, inappropriately, fail under pressure, and not lead her young impressionable staff by example. She is unapproachable, makes a number of rude condescending remarks and facial gestures. This is the first time in all the years I have ever given feedback on anyone at KFC but I went to the effort of writing this as I truly feel concerned for the wellbeing of staff under Emma. Perhaps she needs some time off if she has stressful life circumstances affecting her ability to be respectful and civilised. I truly believe that her behaviour is borderline reportable to the Police. I do not want any compensation or anything at all from this. I genuinely would only like to see staff treated like human beings. Thank you for your time and consideration in reading this. Date of Incident: 25/01/2016. KFC Greenslopes.

My Details: STINA WEBB
PH: [protected]

I remember when grilled first came out at KFC, it was delicious. Since then it has steadily gone down hill. Yesterday evening I went to the KFC on 120th Avenue in Broomfield, CO. I ordered the 8 Piece dinner, grilled, in the drive through. I was told they had exactly 8 pieces left. What I got was some of the puniest legs, wings, and thighs you can imagine. No white meat at all. The chicken I did get was overcooked, dry and probably had been sitting there all day. I may have dropped it, but this is not the first time. I was their several weeks ago, and go a 3 piece grilled, and the leg and wing looked like it was from a Cornish hen. Looking forward to El Pollo Loco to move into the area. Brian J. McGuire [protected] [protected]@live.com

Anyone living in the U.S., or possibly elsewhere, too, have seen the latest KFC TV commercials. The guy portraying Colonel Sanders is absolutely NOTHING like the real (deceased) Colonel Sanders. He doesn't look like him, talk like him, sound like him, nor have the personality like him. Literally everyone I have mentioned their commercials to hate these commercials. Being originally from Kentucky, I especially think they're awful. And not only is the current 'Colonel' totally miscast, but he's actually terribly irritating. We never listen to them anymore, choosing instead to record shows and FF through these, Progressive Insurance, and a few other commercials. Pleeaase get rid of these.

Dear Sir/ Madam I am writing to complain about my incomplete order that was taken on Saturday 2 January 2016 at 6:02pm, my order number was 5143. I received it and when I got home, too my dismay I found 1o pieces in a bucket (that was suppose to be a 14 piece bucket). Unfortunately It is too far to come back to exchange, but I am really not happy as we support your company very often. Please do not hesitate to contact me for any further details on [protected] I look forward to hearing from you Sincerely Nicola Van Heerden

We just visited store 443 and went through the drive thru. We ordered and paid for 3 of the big boxes. We encountered attitude from the manager because we wanted to pay part cash and part debit card and the employee running the drive through didn't know how to do it... After getting home we realized that we only received the $5 fill up boxes instead of the big boxes we paid for. Perhaps the manager should put as much effort into getting the order right as she does throwing a tantrum over how people choose to pay.

I ordered meals from kfc delivery hotline, I understand they probably take 60-90 minutes to reach. So hotline staff said estimated time is 1959, but the time of arrival is 2035. Hotline staff told me that the bill roughly 160hkd, but when the bill arrives it became 211hkd.We have only 4pieces of chickens, 2regular mashed potato, 2corns, 1pepsi, 2 mushroom rice.Can be seen from the documents I said will pay 200hkd so prepare the change. After they explained that because hotline staff forgot to add price of a mushroom rice, then why you never call me back to tell the mistake? The next thing, have a look on the meal, chicken's color, quality, is simply fast moldy! It was the first time I saw the corn is not yellow color but mostly grey. Except the rice you can eat, the 211hkd kfc experience is just a nightmare. I requested for some chili sauce, i didn't saw it. Fine, it doesn't matter.But fork and spoon also did not provide. I swear that I will not eat kfc in Hong Kong anymore.

My wife went to the KFC on N. Main St, Las Cruces, New Mexico at approximately 6:30 PM Monday, the 7th of December. Tried to order some fried chicken and was told they did not have the products we desired and that she would have to wait. There have been numerous times we have tried to patronize this establishment, only to be turned away for lack of products. The attitude of the staff appeared to be un-concerned and blamed the time of day for this issue. My wife tried to advise them to anticipate peak hours and was told to go to another store. My wife also commented on the appearance of the staff and lack of pride in appearance. Management should investigate and make changes in the appearance and operation of this facility.

hi there i am really disappointed at the kfc in phoenix northern drive. on the 29.11.2015 i went in to the store am ordered a family meal when i got home there were so many items missing from my order & i had no transport to go back there to sort it out i called in the customer services & the call got cut kfc is going from bad to worse spending so much money on there meals & it is worthless

I placed an online order on October 20, 2015 to the KFC in Dartmouth, NS..upon receiving my confirmation number my family and I proceeded to wait for an hour and a half, after the estimated delivery time. We finally drove to the store to have the lady tell us that no order was placed. After speaking to the complaint line that evening, I was assured they received my order or I wouldn't have a confirmation number. I'm now on my 5th call to the complain line, where they assured me a general manager or someone would contact me to apologize..It's now November 23, 2015 and still no phone call. I am disgusted by the lack of concern for ruining the dinner I was trying to set up for family, but even more disgusted by the lack of care and concern to try to rectify this situation.

You changed from a really silly Col. to one who seemed down to earth. Now you are changing him to be worse than the one he replaced. The college "freshman", the business man rolling into a meeting in a chair, the "sing-song" statements. Please let him be more natural. You might consider replacing the one who writes your commercials. I do like your product but these commercials turn me off to even eating at a KFC.