KFC
Reviews and Complaints

i feel i have to bring this to your attention . on the last five occasions i have used the drive through service at the greenock restaurant on three of them i have been missing items from my order. i have then driven back and made them aware of this only to be greeted with total contempt . no apologies or customer service care. today for example i checked my order before leaving to find there was no gravy in the order bag. when i told the assistant she took the bag away and put gravy in the bag but removed the fries.?.i then returned within minutes and was given a bag of fries i asked why she removed the fries and she mumbled something about coke.

i know this may seem trivial to a company of your size but i have worked for multi national companies in advisory roles also action fraud dealing with the public for over 20 years and would never condone this type of behaviour by any employee or branch of my company.

Good day,

I would like to bring to your attention that my past few experiences with kfc has not been the best.

I've experienced ordering a couple of times at vangate mall and whenever I purchase a bucket or any box meal, their chicken always taste so oily as if it's fried in old oil and they never have any sauce or spice available no matter what time of the day.

This evening I attended the kfc in landsdowne and for month end there is not enough staff to deal with the work load. There is no structure as no one announces that we need to come forward with the slip so they can pack the order; so I've been waiting almost a whole hour awaiting someone to call out my number, only to learn that we were to come forward with the slip.

I feel this should then be announced constantly by 1 of the staff members or a sign needs to be put up if you're not using the screen method to advise of when the order is ready.

I've ordered 2 dunked crunch boxes along with 1 nugget box.

The fillet that they used for the nugget box burger was so tiny and thin as if they didn't check and I had to adjust the meals by adding and removing from the other boxes to make it more filling.

I always check if my full order is in the bag before leaving because I have to travel and to avoid having to travel back or to just accept if something is missing from the order.

Tonight I checked the bag like every other night.

When I got home and opened the nugget box felt so light and the burger fillet was so tiny, there was just 1 strip of lettuce and hardly any sauce and only 3 nugget pieces when it's usually 4. The chips was hard and dry. No spice nor even any tissue paper.

I can't just drive back from where I live for only 1 meal.

The service levels and quality of the food are dropping tremendously and I'm really disappointed.

Im not 1 to complain but I just thought I'd bring this to your attention as it not the 1st time I encounter such quality and service levels.

I will not be going out my way to purchase at this franchise any longer.

My order was 156.

I hope you guys can look into a different method that works well to help avoid such long waiting times, increase the number of staff for this time of the month, put up some sign to let people know they need to come forward and show their slip of there are issues with the screens.

I don't blame the staff and merely blame those in charge of planning for this time of the month.

The image attached is straight after I opened the meal at home.

Regards

At about 430pm on 6/22/2022 I went thru the drive thru of the KFC at 4040 Washtenaw Ave, Ann Arbor, MI. I ordered the 5 piece chicken tender meal for $8.99 plus tax.

My first thought was to return and get another tender, but I received no receipt and with the price of gas, I figured it would be a waste of more time and money. I thought i'd just give a call and return tomorrow for lunch. After a google search for a phone number, I called only to receive a answering machine to leave a message. At this point I decided to just give up and have my dinner. This really didn't take that long and my meal "should" have still been warm. It was however not and my fries tasted old. It was a very disappointing dinner!

Hello,

I have gone through KFC Branch in my Area (KFC Gulistan-e-Jauhar Block 14 Karachi, Pakistan) with my kids. My kids were playing in play area and I requested floor staff to please bring my order on table on courtesy basis. He totally refused and said take your order by yourself. I told him I am with kids how can I leave them alone. well I went to delivery counter and took my meal. My meal was too much cold. Fries were too much cold. when I came on my table I said to floor guy please return it or take me fresh one. my meal got very much cold and taste got worst. I have attached my restaurant slip along with all details mentioned on slip.

I need appropriate action with compensation against that branch manager along with staff on delivery as he misbehaved a lot.

Thanks & Regards...

Muhammad Humair Siddiqui

+[protected]

Email: humair. [protected]@gmail.com

kfc westgate retail park wakefield wf9sd receiptcode, [protected], i`m sorry to complain, but the food was not up to your usual stanard, the chips were sad as it seemed that they had cooked for a while and not fresh, the chicken, was very bland, no kfc taste, as you normaly expect, have you cut down on the spices and herbs?. we have had kfc for god knows how many years, but this was the worst one yet. i stripped the meat off was left a it is now in the dogs. bagain bucket £15.99, gravy £1.49 plus vat total £17.48 21/6/22 @4.49pm. sorry to have to complain, but if you don`t get any feedback, then you don`t know how the public feels about the service you are offering. dave lamb.

Im so frustrated with the stupidity I had to deal with. Kfc customer service consultants are up to [censored]. I spoke to 9 different consultants and still no joy. I placed an order at 03:15 yesterday and then it said the driver canceled then after spekaing to all those consultants I still did not recieve my order they all say the same thing hold on and then the call cuts or they say I will call back after I speka to the manager. Sangwa was the last consultant I spoke to and she did not help much. So quick to take out the money but must wait on them for 7 to 14 working days for a refund. I hope the gateway manager wakes up today and what crap is that the customer service managers leave at 14:00 daily whilst your agents are all lost. Get rid of them man they dont add value.

I attended the drive through at you wisbech branch tonight (18th June 2022).

After queuing r about 10 minutes after I had given my order at the order microphone. When I reached the service window I paid. The young lady on the service point gave me my change, my drink (part of the deal) and some napkins and salt. She then said she was sorry but I would have to park up for five minutes because of a short delay. last time I visited this turned into 30 minutes. I did not want to wait and so asked for my money back. To this she replied it would only be 5 minutes, she seemed genuine so I agreed to wait 5 minutes but no longer. Once parked up it became obvious that at least 15 vehicles where also waiting "5 minutes" and they had been served when I first arrived in site.

After 5 minutes, in the pouring rain I went up to the drive through hatch and have her the drink napkins and salt back and asked for a refund.

At this point a rather aggressive young man, who identified himself as Colin, stepped forward and told me not to be so rude. I repeated to him that I just wanted my money back, I had been inconvenienced enough. He repeated that I was being rude, he didn't get paid enough to be spoken to like that.

Colin then said it was not their fault that the dryers had "gone down" and that I should show more understanding. Eventually be said he couldn't give a refund unless I drive around the drive through again as he couldn't legally serve me on foot at that till. I offered to come into the shop but he said he couldn't refund from that till. After nearly writing off my purchase and leaving I decided that Colin needed to put a refund slip in the till. I drove around the drive in, again waiting another 5 minutes, when he begrudgingly gave me my money back.

I left hungry and disillusioned with KFC wisbech.

Bearing in mind that I was on-site for over 25 minutes and other customers for much longer, still with no food.

On Thursday, June 16, 2022 around 5:30PM we ordered 2 large Mountain Dews from the KFC in Snellville, GA located on 78 highway and it wasn't mixed properly.

I went to this KFC in Heworth and we ordered the zinger box meals and we came back with someone else's order! I'm so fuming at this KFC location in Heworth are the service is so poor. Someone needs to get into trouble already!

KFC. Lake Blvd, Redding, Ca. 6/3/22 1:40 pm. one breast almost raw (too raw to eat) the other could have cooked longer. no straw, spoon, napkins or butter and honey for the biscuit. I tried to call several times but got an out of service tone. I get this order every couple of weeks, but maybe not anymore.

Shopped at KFC on boulder hwy Las Vegas at 5 13 pm. Saw your advertisement for new chicken sandwich, along with sign on window. They had non-available, waiting on a truck, just ridiculous. Had to order something else also got a mist drink, that had no mist just soda water, something is wrong with dispenser for sure. No number to call them back on my receipt.

Several times over the past couple of months I have stopped by the KFC in Allison Park, Pennsylvania. First time I used the Drive Thru and this last time I went in to order. No particular reason. As soon as I grabbed the first door handle I was stuck. So sticky and gross. Second door I used my sweater over my hand. I was greeted friendly and the lady was patient while I decided what we wanted. I gave her my order and she had some problems with the computer and I waited patiently while she worked it out. While waiting I was looking around and honestly was shocked at how dirty everything was. The floor, the tables and everything else was filthy. You could see on every piece of equipment, surface and windows where someone had wiped down and just pretty much smeared what was there. You couldn’t miss it. I got a drink while waiting and the self serve machine was disgusting, sticky, dirty and stunk bad. By now I am ready to leave without my food. Now…let’s talk about a couple of the employees. I think there may have been four employees there at the time. Two of them were needing to get cleaned up. Dirty uniforms…..I mean dirty. And their hygiene was not any better. Now please understand that I am not doing this for attention or malice or free anything. I want you to know that this location is not a busy store and some of the above problems may be why. I don’t plan on going back to that location but it’s a big city and others are around. I know every place is short staffed but if you have time to lean, you have time to clean. Thank you for your kind attention. Linda

Very bad taste and very soggy French fries were…. I was the frequent customer of KFC but now on wards im gonna quit!

2ndly very filthy environment of KFC RYK

My husband also complained :

1) refused to accept my coupon "69849" which was given to me through email with validity till 31/5/2022.

2) refused to prepare my meal without fries. Dont know why. Replied that its "impossible"

3) a large number of flies in the vicinity especially near cold drink dispenser. The guy filling glasses was very casual without any hygienic measures.

4) went to the sink to wash hands and there was alot of smell there. Dont know when it was last washed... Smell of faeces!... The door of the washroom was wide open and the flies were freely roaming across.

5) left my meal more than half as it tasted stale with foul smell.

Now I am feeling cramps in my stomach.

Much disappointed!

Why not you people show mercy on us people and close your business?

As you know there is only one option for a vegan at KFC. When out with friends it was decided KFC would be okay as there is an option for a vegan. However, it's seems that KFC couldn't even get that one thing right: the burger didn't have any mayo on it. The advertising blurb said it had mayo and the picture showed mayo in the burger. When this was pointed out it was explained that the store didn't actually have any vegan mayo. Just the burger with a couple of limp bits of lettuce wasn't what was wanted, surely this is false advertising. Would it be acceptable to serve a bbq type burger without the sauce? The manager wasn't at all apologetic and flatly refused to refund the money paid for this sad offering. I would politely suggest that KFC stick to what they know ie chicken and leave out the half hearted attempt at catering for people that choose to follow a plant based diet.

It really went against my principles visiting an establishment that supports the meat industry. The experience really confirmed why vegans should not visit a chicken shop! I will 100% not be returning and neither will my family or friends.

Unfortunately the receipt got thrown in the trash. The food was paid for by card so there is a record of the transaction.

Saturday, May 28, at approximately 7pm, my husband went to KFC in Radcliff, KY for family dinner. He was going to get the tender family meal. The man at the drive thru told him they only had 3 tenders and were not cooking any more today. I called the store and asked to speak to the manager. The man who answered the phone said I can help you the manger is busy. He refused to put the manager on the phone. I told him what happened, and he said we only had 3 tenders. I asked him why they would not cook more when they still had 3 hours before closing. He said it will be over an hour before we have any because we are short staff and I ain't cooking the sh... My husband had to drive 15 miles to the next FKC. You asked not to say bad words so I will end my complaint here. We will NEVER eat their again.

I ordered online

Order came from souq al ali , Doha branch

Quality was Low outer surface of chicken was not crispy and was fully oily and salty I believe road side Chinese fast food will be far better than what I had

I wasted Money and time

Better shutdown such stores if u can’t manage or provide better Quality food.

😡😡😡😡😡😡😡🤮🤮

Today 26/5/22 at 17:16 I contacted the store in Redhill regarding an order I had made via Uber eats. The man I was talking to was very rude and never gave me a chance to fully tell him why I was calling. Once he heard the word Uber eats he told me to contact them and put the phone down on me. I rang back again as I had made a mistake and ordered something which was not vegetarian and had realised after the order. I was still happy to have the bits that I ordered but was phoning to ask if there was a way that I could add the extra bits to my order or if that wasn’t possible could I place the order and collect myself. I never had a chance to fully explain any of that as the person I was talking to was being rude and talking over me as in his mind I just needed to call Uber eats. I asked if I could talk to the manager he told me he was the manager. I can’t believe that any manager would have behaved in the way he did. In the end rather than placing the order to collect I had to arrange another u er eats to collect my order which was what I was trying to avoid I was hoping that if I placed the order over the phone I could make collection before my previous order arrived. I honestly can not believe that the person I was talking to was the manager. Skills of a manager would include great customer service and problem solving. Not talking over someone keep repeating to contact Uber eats. I even tried to explain to him that he wasn’t listening to me and that still didn’t stop him from being rude and talking over me. I hope this is fed back to him as it has really upset me.

Thanks for taking the time to listen to me.

Hello,

This evening I purchased a fillet snack box on my way home for my daughter from kfc in stoke on trent, Fenton through the drive through. Once she started eating we found a clump of hair in her snack box. This is absolutely shocking and disgusting, considering staff should be wearing hair nets. Please see photos in the attachment.

Look forward to your response.

Jade

We went through tonight for a one person bucket. They forgot the sauce and tenders. One worker took 10 minutes to bring it out of the warmer and put it in the box. Popcorn chicken is uneditable. The real reason why I came here was to tell you about the cookies. I am a kfc cookie maniac and I am so sad about the pre packaged cookie replacing fresh baked. I will not be eating kfc again anytime soon and I am a huge fan and I use to manage there. Very disappointed