KFC
Reviews and Complaints

I am writing to raise my complaint regarding the services that I have been receiving from KFC lately. I reside in Kuwait and have been an ardent customer of KFC since childhood. However, since the last 2 years, I have been served very disappointing and unappealing food from the KFC branch in Salmiya Cooperative, Kuwait.

I usually place the order via their hotline number and the food is delivered home. The delivery time is excellent and the staff is very polite. I have to commend them for that. But the food quality has been degrading since the last 2 years. The food that is delivered to me is either soggy and extremely oily. And it is evident that the food has been repeatedly fried. I have never complained, but had considerably reduced the number of orders I placed.

However, the previous time I ordered, the food was extremely bad. This was about 3 weeks ago. The chicken and fries were very oily. I would have put up with that. But this time, the chicken smelled spoiled and I could not eat it. I ordered the Snack Box and all the pieces smelled like it was spoiled. It was a terrible experience and I just threw it away in the trash.

I am extremely disappointed about this because KFC has been my favorite fast food place since childhood. But I cannot put up with the low quality anymore since it will affect the health as well.

I would appreciate if you would kindly look into this matter and ensure that this is not repeated. KFC is not a brand that serves spoiled food. It is an international and much loved brand, and such issues will tarnish the brand name.

I do not wish to put any staff in trouble. I hope this will not affect them. But I seriously look forward to better food quality the next time I place an order. The number that I order from is +965 [protected]. You could contact via email or on my mobile number +965 [protected] for any further clarifications on this matter. I look forward to hearing from you.

Thank you for your time and consideration.

On 8/27/18 at 4:56 pm I was eating in KFC restaurant J235066 in Enterprise Al when a screamimg match occurred between employees. I am only assuming it was between a manager and employee. I was completely astounded by there Complete unprofessional behavior. This went in for several minutes. That aside, the restaurant is in pretty pitiful condition. Bathrooms were terrible. The experience between the employees not to mention the overall appearance of the restaurant made it and easy decision to never return again. I took several photos but can get uploaded.

I purchase a 6 piece bucket extra crispy and all of them breasts, with two small chicken mustard sandwich. I payed extra because I have ask for the bucket to be all chicken breast. I have never had an issue with KFC before but my fiancee and I have gotten sick because of this meal. It was the only meal we had for the day. I couldn't even offer the leftovers to the dumpster cats because they would of gotten sick. I purchased chicken from 3009 W Colonial Dr, Orlando, FL 32808. I would like for some accomodation? Or a refund? My email is [protected]@hotmail.com

On Sunday, August 26, 2018, I went to the KFC #H730049, located at 3819 Walnut St., Harrisburg, PA. My Ticket #4239 and the time was 3:46 PM. The cashier name on my receipt is Will.

I purchased eight (8) pieces of chicken four (4) breasts and (4) thighs. I paid $16.95 in cash.

My main complaint is that I was given old chicken that was not hours old but days old. It was dark, dry and some pieces had skin and some didn't. This is not the first time this has happened and I will never go there again.

The rest of my complaints are as follows:
1. The drive thru was closed and a sign said come to the window and place your order but when you drove to the window, another sign said "Closed." So, I drove back around and parked.
2. No one was at the front of the restaurant when I went in. There were all outside smoking in the parking area.
3. There was a woman already standing at the counter when I walked in, waiting for something (she was eating there)
4. When Will walked in, there was no Hello, Welcome, nothing but a stare.
5. When I placed my order, he said the price, I gave him my money, he gave me my change and turned and walked to the back.
6. There was no chicken to be seen up front.
7. After about five minutes, Will comes up with a bag, hands it to me and still never said a word. What happened to Customer Service?

As I said, this is not the first time and I am requesting and would appreciate a refund in the amount of $16.95. My name is Gerry L Brown, 307 N. 32nd Street, Harrisburg, PA 17109. My email is [protected]@cutey.com.

Thank You

Order a.10 piece thigh and drumstick meal came to about 27 dollars I live 30 minutes from there got hom discovered I was given a 7 piece meal so I called and they told me they would give me a 10 piece chicken to replace the mixup. Told us to. eat. what we had a d when I wanted the 10 piece my name was on list just come get it. So this took place august 25th saturday 2018 after I ate1 piece and some sides within 1.5 hrs I got very ill diarheaa and nausea. Lasted from saturday around 3 pm till. sunday the 26th about o pm I went a d got the 10 piece promised to us on sunday evening around 5 pm again now my husband ate 3 pkeces I ate 1 again now were both very ill with diarheaa again! The restUrant was dirty staff was nlt caring I have to wonder whats happening this is 3rd time in. amo th weve ate and gotten sick at this location. Im hoping you. refund my money as this was a. bad experience again I will not buy food again jm done. I hope noone else. gets sick there either

The store in Heber Springs, Arkansas is filthy and poorly run. They run out of food, have gotten orders wrong, have served cold or raw food, people have gotten sick from eating the food and the employees don't wash their hands, are rude and disrespectful to customers. Many customers have made complained to the manager and nothing has been done to remedy the problem.

Thursday August 23, 2018 I ordered two 2 piece white chicken meals at the KFC on William Cannon and IH 35 location in Austin, Texas. When I made it home I opened the boxes and was saddened to see that the chicken pieces were chocolate brown burnt. What made it worst was that the gravy on the mashed potatoes tasted burnt too. The chicken also didn't have much of the original recipe taste I'm use to. This is the 2nd time we have ordered KFC chicken where the flavor isn't quite right. Also last time it was a bit greasier than usual. We have to drive a distance in bad traffic to get to KFC so we get it when we are in that neighborhood. We have no complaints on customer service. So Please talk to management about the quality and original KFC taste of the chicken and the gravy. I will now have to locate another KFC to go to and try it out. Hope it's better. Thank you for your time

First off after I ordered 3 meals to go, I was given 3 cups so I can fill up my drinks from the fountain soda machine. I wanted cherry pepsi but the syrup was out.. then I tried mountain dew and the syrup was out for that as well.. I told one of the workers. He replied "what do you mean the syrup is out?" I showed him by pressing cherry pepsi and that only clear carbonized liquid was coming out. I asked him if he can change the syrup so i can get cherry pepsi or MD. He said "No". I said why not? Can you ask the manager or someone then? He said "No, thats not my job". I was irritated but I didnt want him to ruin my day so I just got regular pepsi. There was 5 workers working but every order was backed up. It wasnt even packed so I dont know what was going on but they kept taking orders but nothing was coming out. So when everybody kept complaining theyve been waiting over 30 minutes. They said we will give you a free cake for giving out your order so late. Guess what? I waited 45 minutes for my 3 meals to go and I got no free cake. Maybe because I was the only asian person in there. Only the black people got free cake. So now im pretty upset and I came home. Me and my family sat down to eat. The chicken was all burnt. So we ended up throwing everything out. Today was the worst customer service experience I have ever had in my life. I will be filing a complaint everywhere possible. I will call corporate and make sure this KFC changes the entire staff. And I want a reimbursement for the trouble I went through today.

Your branch at KFC Hornby christchuch New zealand is rubbish poor service slow service and the food is sometimes still red in the middle ive complained about that and was supposed to get a voucher which didnt happen at all staff show no manners at all and place is always in a mess and for a company selling food there standeds are shocking.
Sometimes the chicken pieces are so dry its shocking poor quality for what we pay for fast food

Requested 4 original chicken to be dropped in deep fryer for 2 minutes manager flat out refused I have had it cook like this many times it's how I prefer my original chicken had to settle for McDonald's and even they made the chicken crispy for us .me and my kids were really disappointed I've never had a problem with this request in the past the store was not even busy the manager will not even look me in the face she was extremely rude this was on Baldwin and Staples in Corpus Christi Texas round about 9 p.m.

The KFC in Bloomfield NJ on Glenwood Ave has some of the most rude and nasty workers I have encountered and this includes the Manager! She was slow and had a bad attitude like I was bothering her, the lines got longer and longer and I was in there for 30 minutes waiting. Every time I go in there is the same, the last draw was when I went into the KFC and her young friends came in and were served first while every one else was standing in line like we did not matter. Needless to say I was not happy, when it came to my turn(finally) she looked at me and said "something wrong with you!" I could not believe that! Today I asked for salt "We an't got no salt! she stated. Which was a lie. I will not be going back there again!

On Thursday [protected] at the drive thru, I ordered 2 chicken meals (ticket #19910 from Newton Road in Virginia Beach, When I got home and took out the cole slaw was frozen . i call the store @ [protected] and the phone ringed about 10 times, but no one answered . However, the restaurant did not look busy when i was at the drive thru. but I did call back again and no one answer.
i just left work and did not feel like going all the was back to the restaurant .

Very disappointed, i am requesting some type of some type of compensation, because that was trashed .

I just left the KFC on Richmond Road in Lexington, KY. When I pulled up to the drive thru the woman immediately said "Order when you are ready" in a very rude tone. No greeting, Nothing just "order when you ready". I proceeded to order and waited a few before she again said "order when you ready" RUDELY I asked her did she not hear me already order and she said NO! very harshly. So i ordered and when I pulled up I heard her going off to her co worker who was working the drive thru. This was at 8:13 ish PM I did not receive a reciept maybe because they knew I would complain but I had a 5 dollar fill up with slaw original add a chicken. You all need to train your employees to have better customer service because I was treated rudely and I will not be back to that location! The girl was a tall black woman with braids.

On Sunday, August 19, 2018 My daughter resigned from KFC due to being harassed by her supervisor LaToria Webb. The work environment became hostile and unsafe which was the reason for my for my daughters Departure. Latoria Pulled had my daughter In her office and proceeded to holler at her from the top of her voice in regards to the misconduct of another employee. She was told that she needed to clock out. My daughter was so visibly shaken that she was an able to clock out so her supervisor told her that she would clock out for her. I reached out to Latoria supervisor Kevin and I felt like my concerns were not addressed and that he basically took the side of Latoria. Latoria Did not conduct herself a professional manner. She was hostile and made the work environment unsafe who knows what other child has had this experience with her. I literally watch Latoria Outside on company time conversating with two other people while she was on the clock for over an hour and she had a headscarf on which is against company policy. When I advised Kevin of the this, I was told that it was in guidelines with company policy. However I know for a fact that it is called stealing company time . Latoria does not lead by example. If someone could please call me back at your earliest convenience I'd greatly appreciate it. Thank you so much for your time my number is(302) 565-8677.
Sincerely,

Meta Reams-Butts

Phillip Sellers of KFC Lock Haven has been telling his employees that him and I have had sex. I have never once had sex with him and I have heard from three different employees the same story about him telling them that we have had sex. If this continues any further I will be getting my lawyer involved. I am disgusted this is happening because these allegations are completely false. I would really like something done about this because it is extremely unprofessional to tell your employees about your sex life, to lie about it, and to bring people into the situation who shouldn't be involved.

I was in line at the 7th north street location in Liverpool NY 13088. Behind 6 other customers for about 15 minutes while the guy at the counter was ordering and changing his order over and over again finally one if the other guest asked if someone could open the other register and take their order as it had been about 15 minutes already. The guy who was placing his order started scream profanity at everyone. So the gentleman who asked asked again. This time one of the employees started mocking everyone else waiting in line and dancing. Everyone else left I asked to speak to the manager about how disrespectful that dancing and mocking your customers was. I was informed by chicitas I believe that what else were they supposed to do they have to have fun somehow. I asked for the corporate # wouldn't give it to me I asked for her name as I said I believe that they called her chicitas. So told me no I asked for the store managers name and number and was told have a nice day goodbye. I went to the Cicero location and discovered she was the store manager. What a disgrace that this person is in charge of your store. No one was upset with your company they only wanted to place an order and spend their money with you we were all chased out by your employees mocking your customers

I drove in to KFC and ordered 3 piece meal with original recipe, coleslaw, mashed potatoes, and was looking forward to the biscuit with honey sauce. When I placed my order the young lady said they only had extra crispy or white meat in original. I agreed to white meat. When I got to the window the young lady told me they did not have biscuits would I like a cookie. So a little frustrated but I accepted. While they were fulfilling my order I saw an add for Apple Pies on the window. So I asked if instead of the cookie I could have one pie.

When the young lady told the manager of my request, he yanked open the box, threw the cookie across the room, resealed it and shoved it at the young lady helping me. This young girl was doing her best to do the right thing. I was very upset over his demeanor, sloppy uniform, and the way he spoke to the young lady at the window. I told the young lady I hoped he was not the manager. She didn't say a word. She thanked me for my business.

When I got home I opened my box and I had two legs (dark meat) and a breast (white meat. Every piece was burnt and dry, my potatoes were mostly gravy. I was so upset I threw it all away.

I really don't care if you give me a free dinner or whatever your usual go to would be. I want someone to review the tape of this mans actions. I know I am one customer and these are probably not your first priority. However, if that young lady wanted to file a hostile work environment case I would be a witness to back her up. To bad that customers can't file one. Maybe I should ask her...

This was by far, the worst restaurant experience iv'e ever had. The food and service was terrible. When we went inside to order, everything was running smoothly. after we received our food, we were going to ask for some sauce. At the counter, I waited for 5 minutes before having a word spoken to me asking if I had a "big box order". I said no and asked for the sauce. The girl then said okay and turned away, where I was ignored for another 5 minutes before asking someone else to get me sauce. After 10 minutes I finally got it and returned to my table. After opening our food, we got 2 chicken little's that were incorrect. we wanted the Nashville hot, and the other in honey mustard BBQ. However, both were plain. A simple mistake and I thought nothing of it. I took them back and asked for a replacement of the food I had ordered. The cashier rolled her eyes at both me and my fiances, sighed and said to give her a minute. Instead of replacing it, they took the sandwiches back over the counter and put the sauce on. The sauce wasn't even on the chicken, rather it was on the wrapper, which was now soaking the bun making is soggy and disgusting. At this point, we were very frustrated. We took them back again and told them we wanted a replacement for the sandwiches as they were not made correctly. At this point the sandwiches were cold, soggy, and not even desired. Once again, instead of them replacing the sandwiches, they took them back over the counter again and decided to drown both sandwiches in the sauce and throw them on the counter at us. I was going to ask for my money back, but I was not given a receipt for my purchase. We sat at the table and ate what we could. While eating, we noticed they were talking and kept looking at us and shaking their heads as if we were the problem. I've never experiences this kind of behavior from employees in a restaurant before, and am shocked at how little they care about their customers. My family and friends will not be returning to this horrible restaurant until this matter is resolved. Nobody should be treated like this. The photos were taken after they were smothered and thrown on the counter without the worker saying a word to us.

we got a 16 pc meal for 39.99 with a large potato wedge large coleslaw large mashed potato and gravy and large mac and cheese with 8 biscuits totaling 42.79 we placed the order on 8-19-18 at 9:30 now ur store closes at 10pm on sundays they gave us hard potato wedges and biscuits that u could tell was under the light to long forgot my coleslaw didnt have any original chicken only crispy called 40 times from 9:35 to 10:00 no answer the location was 7751 gateway lane concord nc phone number [protected] my ticket number is #1044

I was at the crowfoot in calgary ab location and it was absolutely disgusting! The worst meal I've had in forever. No flavor greasy chicken.. poutine was swimming in gravy that was bland no flavor and fries were soggy dripping with grease and the bread was soggy and grouse what happened to biscuits? The bread does not work. It was horrible! Soooo bad we couldn't even eat it I'm so pissed! Changed my opinion of kfc and especially for the price you charge! It used to be me and my kids favorite place to eat out. You need to do some quality control at your franchise location I know others that do not go there any more! Chicken on the way is so much better and half the price. I called the store to complain and they had nothing to say. I would like to get my money back as we couldn't even eat it as it was so bad!