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CB Fast Food Chains KFC Cold food, rude customer service
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KFC review: Cold food, rude customer service 472

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12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

472 comments
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Lakhe
Port Elizabeth, ZA
May 13, 2023 9:46 am EDT

06/05/23 I orded a streetwise via uber eats, when I had to eat the meat, I found out that it's not normal done and I couldn't even finish the bite I tool

Kfc commercial road

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RileyTrell
Chanute, US
May 20, 2023 10:47 am EDT

The last two visits to KFC in Coffeyville, Ks have been unsatisfactory. Friday May 12, and Sunday May 6. The service is unprofessional, unfriendly, and SLOW. The prices are high and they always substitute dark meat and claim to be out of white meat unless you want to wait another half hour.

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Kathy Goodman
US
Jun 07, 2023 5:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am writing to let you know that I will no longer be a patron with KFC, I have bee a 40 year plus customer, you have stepped out of line when you decided to assaulted me with your demonic anime ad.

I will take my money and support other establishments who are in the business to sell food.

Shame on you.

Kathy Goodman

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Bluej10
Kempton Park, ZA
Jun 10, 2023 4:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Placed on the app order food arrived 1h30 minutes late my order was freeximg coldand incomplete o want a new order or my money back now ive been tryimg to get it sorted since20 may please can someone help [protected]

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Eileen VanSanforrd
Leesburg, US
Jun 11, 2023 10:52 am EDT

The worst chicken sandwich ever. Tasted like dried out yesterday

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Chris WhiteY
US
Jun 12, 2023 10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Abingdon Maryland location

PayPal transaction7MU02290GN807762C

Original recipe Chicken obviously reheated as the skin is black/burned . Cannot eat this.

[protected]

Chriswhitey01@gmail.com

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K Hale
Vienna, US
Jun 17, 2023 8:07 am EDT

I am sitting in my car next to KFC on DeYoung in Marion IL. A young guy who is to be working (ball hat and Curley hair, white) has a mop and bucket. He was sitting at a table messing with phone, went over watching out window and the. Did a little mopping. Spot cleaning. Sunday June 11, 2023 at 6:58pm.

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MarieCoetzee
Pretoria, ZA
Jun 17, 2023 2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is the third time we come to Lynwood street KFC at Gift Acres and they are out of stock with coleslaw.

Just take note this is the only healthy vegetable KFC offers. Why can’t they get the planning right?

We have never come along another KFC in Pretoria that is out of stock, but this one is the closest to us.

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Sunshine0318
Medford, US
Jun 17, 2023 5:56 pm EDT

On May 18, 2023 I had a coupon for a 10 piece bucket for 14.99. I bought 2 buckets for 29.98. When I got home they were both 8 piece buckets. I emailed and asked for a coupon for the 4 pieces of chicken. I female responded a week later and asked for the store info. I emailed it back and now I sit here and still wait. I just want an answer.

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BRENDA Delport
BRAKPAN, ZA
Jun 17, 2023 6:16 pm EDT

Every time I ordered the breaky crunch and cappy I never received the cappy reason no stock. got Capuchino instead and do not drink that so am verry disappointed in KENTUCKY. IM FROM BRAKPAN.

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Thomas Ellzey
Fairview NC, US
Jun 18, 2023 4:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered the 3 piece meal, the chicken was over cooked and if the pieces get any smaller I expect to see the egg in the box.

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Goodness 89
Namakgale, ZA
Jul 01, 2023 11:40 am EDT

I am situated in Namakgale, phalaborwa limpopo province in South Africa and all I'm asking for is for our KFC branch to have delivery service, we really need it please.

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Marrich
Massillon OH, US
Jul 05, 2023 10:39 pm EDT

Jst picked up 12 pc NUGGETS at Massillon OH store. NUGGETS must have been laying around for a while - cool and dried out! Also too salty. 11:35 AM. Probably won't order again😕😕.

Restaurant #J433009

[protected]. Ticked#1606 11:35AM

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Mazwi Hlongwane
US
Jul 11, 2023 4:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought streetwise 4 yesterday at 16:11 in Durban workshop branch and it was half cooked even the blood on the chicken couldn't finish it. I was so disappointed as I attached the pictures of it and the receipt.

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Supreme Mob
Cape Town, ZA
Jul 11, 2023 8:22 am EDT

On the 28th June 2023 around 08:00 am I purchased 3 Brekkie box meals of which the chicken was raw.

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steve burgess
Ashland, US
Jul 11, 2023 8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC Case # [protected]

Jun 2 at 1:30 PM

KFC Web Support

To: southernoregonbass@aol.com

Dear steve burgess,

Thank you for submitting your comment to us online. Case #[protected] : has been created and a member of the KFC Guest Services team will respond to you shortly.

Thank you,

KFC Guest Services

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Vince Puglia
US
Jul 15, 2023 9:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Restaurant #3888 07/01/2023 worst place I've been in my life

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Mughal Shahbaz
US
Jul 22, 2023 9:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kfc par order karo or 2 3 ghantey intizar karo in bageyraton ka lawnat aysi aervice pervoid karney par ajj se hamari family boycott karti hey kfc ka order rider ley kar phirta rehta hey phor bageyrat sorry boltey hain aaakhhhh tttooohh tuhadi company tey .

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Dandanriley
US
Jul 22, 2023 10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was at the KFC foresters Park Derby I ordered zinger tower box meal x2 and only got meals not box meals and and none was zinger when I went inside to complain I was told my order was correct and she didn't have tym to be wasted it was at 18:40 11/623

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Adrian 97
Liverpool, GB
Jul 29, 2023 11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Paid for four and only received three also no supercharger sauce available no receipt given either

Bought At about seven pm 20th July by drive through

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Order failed
Texas City, US
Jul 31, 2023 10:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i ordered a 3 piece combo with extra side only received 2 pieces and no extra side. was charged for the 3 piece chicken.

I ordered extra biscuit with third meal, was charged but never received the biscuit.

7/25/2023 time 12:28pm was only customer in line

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Paul E Young
SUNBURY, US
Aug 06, 2023 8:06 pm EDT

We ordered 2 meals with 3 pieces of chicken when got home only had 2 pieces in each box. Please refund my money for the right box. ticket number is#1168 location 3079 N Susquehanna Trail Selinsgrove

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Ann J Jensen
Oshkosh, US
Aug 09, 2023 7:52 pm EDT

On Sunday 7/30/2023 We went to the KFC in Neenah, WI #K071218

1st they only had Crispy, chicken, then the only soda was Dr. Pepper and Starry.

Then we get the total l drove around to pay my husband hands her exacted change she says no cash. We would like to eat inside. Very frustrating!

Ann Jensen

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gpsrtl
Rochester, NY, US
Aug 26, 2023 8:07 pm EDT

Ticket #2115

I was not asked or informed of KFC's policy to round up donations to the KFC Foundation...KFC just charged me an additional $0.44 on my order.

Very frustrating. You lost a customer...

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Anastacia Adams
US
Aug 27, 2023 10:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Im missing a burger from my family feast my food was cold and missing the drink

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mehakpreet kaur
US
Sep 03, 2023 7:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am working in the Kfc Kingsway ( Burnaby). I have to complain regarding the team member working here Ann. She is molesting me and having vulgar behaviour with me. She has crossed her limits. I can’t work with her.

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Itri Atay
US
Sep 04, 2023 3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC in Barcelona in a shopping centre in Westfield La Maqunista is extremely dirty. There are pigeon droppings ([censored]) everywhere. Cleaning lady just wiping dirt from the tables directly to the floor.

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Carol Bailey
US
Sep 09, 2023 10:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

9/2/23

I went to my local KFC and pd 8.00 for a 2 piece meal. My leg was broken and half it’s meat was gone. Wing was so small it was just a ball of bones. There was no meat in my meal and I had to fix food when I got home. That’s my last visit and pic going on Fb.

Ticket #110

Cashier Mikya

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Alan Rhoades
US
Sep 23, 2023 6:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Not interested in free stuff , but today ordered same as always lge 10 nugget combo , sweet and sour sauce an orange juice I get to my destination and got this. How bloody hard is it to get the order right , I can't stand aioli , this the third time in a month .

14/09/2023 @ 5.00 pm

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Judith Salesman
Baldwin, US
Sep 23, 2023 3:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I placed. A order for the 12 piece chicken meal.When I got home the corn was completed dried out and the biscuits where uncooked.

My address is

Judith Salesman

1206 Village Ave

Baldwin, NY 11510

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Jen46
Marysville, US
Sep 23, 2023 9:50 pm EDT

I used the drive through at your Marysville, Ohio at 3 pm on September 14. I received my order and when I got home I found the chicken so greasy it had grease pooled in the box. Over done and awful. Biscuit was soggy. I have always loved KFC chicken but now it just makes me sick to think of that greasy chicken

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Margaret Harding71
US
Sep 24, 2023 12:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I placed an order on Saturday 9th September 23, my debit card was authorised then they sent me an order fail, this meant they were unable to process my order and deliver, we did not receive our order. The amount is still pending with my bank they have not refunded this.

This was placed on the KFC app for the ferndown restaurant to deliver.

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William LeCuyer
Milford, US
Sep 24, 2023 12:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC #F569015 480 Boston Post rd, orange , Ct

Lobby locked out , Chicken was not what i ordered they had crispy and original inn my 8 pc bucket , chicken , was dry and old , unedible , got 4 pc tender with drink, lemonade was watered down , spent $41 on garbage, KFC used to be my go to, now i will have to try popeyes Reciept ticket # 2742 F56901523382742

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Rebecca Stephens
GREENVILLE, Florida, US
Oct 11, 2023 9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Perry, Florida, KFC, Saturday, September 30, 2023 where I ordered a tenders combo meal - Pepsi ( no tea available) coleslaw, and biscuit. When I arrived home (30 miles) I ate dinner and unfortunately discovered the tenders were too spicy (hot) for me to enjoy.

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Alan-Alfonzo Richardson
Decatur, US
Oct 11, 2023 11:46 pm EDT

3 piece ckicken with a biscuit orginal chicken very dry and cold.10/3 2023 at 4:40 G35111 2 139 1248

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Cuddles2023!
US
Oct 22, 2023 12:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Order not correct. Order Number #[protected].

Case #[protected] was initiated on your end but not resolved. Never received a response back. Food prepared was terrible. I Ordered grilled chicken and got burnt original recipe. And biscuits were hard and also burnt. Request refund of my order. Happened between 3 and 3:15 pm.

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Syl123456
Kuching, MY
Oct 22, 2023 1:28 pm EDT

Date ; 14 October 2024

Time: 8.30Pm

KFC is suppose to be fast food but we have been waiting for over 30 mins for our order. What’s even more interesting is the restaurant is not even full!

This happened at KFC outlet Sarawak Plaza, Kuching, Sarawak, Malaysia

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OnlyfoolingyoursevesKFC
McKean PA, US
Oct 22, 2023 4:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Food is awful. Go back to the original recipes and ingredients. Not going to visit your restaurants again until you do.

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Megan louise
US
Oct 23, 2023 2:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I got a kfc and all the grease tipped all over my new clothes and stained them. Was absolutely dripping with grease!

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Shell12378
NZ
Oct 23, 2023 5:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have not come across such greasy chicken coming from KFC.

I bought this bucket from Otahuhu Branch on 13th October at 2:15pm.

Chicken is broken and skin falls apart and very oily and I’m surprise the oil looks pretty old.

Not very happy.

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