Menu
For Business Write a review File a complaint
CB Fast Food Chains KFC Cold food, rude customer service
KFC

KFC review: Cold food, rude customer service 472

C
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

472 comments
Add a comment
L
L
Lucyperez
US
Aug 20, 2018 6:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to the KFC on west vine and everytime I go there they have hard chicken it's not eatable they over cook the. Hockey they don't even give receipts.

K
K
Katiemorgan
ZA
Aug 20, 2018 7:34 am EDT

I spent over R200 tonight at kfc northcliff for dinner, everything I received was below average, the order was wrong but how am I meant to sprinkle a solid peice of spice over my sprinkle pops ? I Tried to hit it with a spoon to try break up a bit, it didn't even crack! How old is the stuff you are serving ? And how do you expect us to eat this ?

K
K
Kimberly Sue Mills
US
Aug 20, 2018 7:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Never answered phones telling me they don't sell hot wings. Food is never fresh and there attitudes and they customer service is unprofessional and uncalled for. Dont think i will ever eat there again.

T
T
Timtherrien
US
Aug 20, 2018 8:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Every time I buy KFC I feel cheated.

The pieces are small with not very much meat.

Wal-Mart has better chicken than KFC.

I'm not eating anymore KFC. Your commercials show that you have big pieces, and that just isn't the truth in Edmond Oklahoma on2nd st.

P
P
Paul Hoye
US
Aug 20, 2018 9:24 am EDT

i consistently get short changed 1 cent here, might not seem much.. but if i didnt have it i wouldnt get the food.. something needs to be done here... and they need trained in english.i feel very unhappy with this and it can spoil my experience.. can you please get back to me.. regarding any changes made to how things operate at this store..

L
L
Leej2
US
Aug 20, 2018 9:50 am EDT

03-22-2018
11:19 am
I was dining at the KFC in Del city, Ok today for lunch, got the $5.00 meal and it comes with a biscuit, I took one bite out of the biscuit and it tasted like it had dishwashing soap in it, left that tingling taste in my mouth, and of course I brought it to the attention of the manager.

Lee J

D
D
Debbie Valdivia
US
Aug 20, 2018 1:47 pm EDT

https://www.facebook.com/aimediaAUS/videos/10156076885719220/

I want you to watch this post. It is a sad day when your employee would laugh at deaf people

I
I
Iamjasmine Monae
US
Aug 20, 2018 2:07 pm EDT

I went into store J625110 located at 2111 S. Staples st. Corpus Christi TX. I had a coupon that read at the bottom that additional charges may apply for breast substitutions. Nashville hot or gold may apply. The manager Ashley would not honor making the chicken Nashville hot or gold even tho the coupon clearly states it. She wanted to charge me.

C
C
customer45629
US
Aug 20, 2018 3:27 pm EDT

i visited the new boston, ohio store on 2/18/2018 and was surprised to see how dirty it was where they stored the lids for the drinks. everything else in the store looked clean but was disgusted to see this.

J
J
Jessicatom
US
Aug 20, 2018 3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please change your Cole Slaw. It is dry and lacks flavor. Thanks.

K
K
krystal84
US
Aug 20, 2018 4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

employee wouldn't correct wrong order and was rude. I was catering for my son's bday and guest and needed my order to be correct. yes I apologize for the short notice at the store but it's no excuse for rudeness and short mannered employees

O
O
Olive vigno
US
Aug 20, 2018 4:59 pm EDT

Its very bad, service is not good! They don't give you what you order. Most of the time it's wrong! They say they will make it up to you. But generally give you half of what you spend. It's time to put other posting saying same thing! I remember kFC food be special treat. Now is nothing more then waste of money.

C
C
Chief-Ruzani Adrian Tafadzwa
US
Aug 20, 2018 6:29 pm EDT

I complained about slow service at KFC Wale St Capetown and the lack of Toilet facilities to the customers as the security guard had told me the toilets are not working.
The Manager, Andiswa actually told me to [censored] off and she exchanged words with me. I tried to take a video but managed to take the last part of the argument.

K
K
Kelly chris
US
Aug 20, 2018 6:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I stopped by the Kentucky fried chicken on hwy 5 Douglasville ga
Last night ordered 3 pc and a Pepsi with biscuit ..
After I ate it about 30 min I started feeling concipated
All night long and this morning...please be careful ..

H
H
Hmitch
US
Aug 20, 2018 7:15 pm EDT

I pull up here and order 5 chicken littles. 1 large potatoe wedge and 3 chicken legs. And Then not only did I have to pull to the side of the building and wait 14 minutes for my food half of the order was ice cold and I'm told they don't even have hot sauce or ketchup to offer.

S
S
Suzanne Phillips914
US
Aug 20, 2018 8:16 pm EDT

Very disappointing visit to this store. Food items and paper products left on tables and floors. Restroom beyond unsanitary

M
M
MaryAnn Goulden
US
Aug 20, 2018 8:43 pm EDT

Went to KFC on Nellis Blvd in Las Vegas.! To get your five dollar all white meat box. They told me they don't carry it. Why ? They have it available, they just don't honor the ad

D
D
Darnley Edgehill
US
Aug 20, 2018 9:47 pm EDT

Those damn potholes in that parking lot. Everyone knows the local employees cant do anything. Shows how lazy the above leaders actually are. Literally it takes a phone call to do it. I want a call from the OWNER. Not some dumb bass.

L
L
Levi Carson
US
Aug 20, 2018 10:05 pm EDT

On March 31 2018 ordered a fill up meal from the drive thru window once home I had all thighs and a breast that was cold ticket # 1234 I am asking for a full refund of the amount I paid or store credit for that amount

L
L
Laila Green
US
Aug 20, 2018 11:37 pm EDT

Rude employees, no food ready, no cash due to them not having change, no tissue in bathroom, filthy bathroom, nasty dining floor, trash swept under the trash can, prep area floor nasty and one employee stated they weren't cleaning anything after she knocked an entire sleeve of cups in the floor

B
B
BettyJackson18
US
Aug 21, 2018 12:37 am EDT

i was on front counter waiting on my food and i watched her make my sandwich with no gloves on and she didnt even have the decency to wash and sanitize her hands first. this is not my first time seeing her do this i am a regular customer and i see this all the time the sandwich was the last straw!

B
B
beatrice ward
US
Aug 21, 2018 3:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This complaint happen last year I gave all the information about costomer service and not only that but it was another costomer that came in the the store. And showed me a better deal for my food and get more at the sametime but soon as i told the cashier i wanted to change my order.She went on to tell me wont mess up my drawer.

F
F
Foxdiab
KW
Aug 21, 2018 3:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Everytime the order is not complete and thr food is not well done. Customer service is not good and their is no support from the staff.

C
C
Christine Howlett
US
Aug 21, 2018 3:41 am EDT

I purchased ten original recipe wing from LCD in Fulton, BY today. They were overcooked and completely dried out. By far the worst OFF chicken I have had.
Made me feel embarrassed I had worked for KFC in accounting the 70s.

Chriselainehowlett@gmail.com

C
C
Caroleen
US
Aug 21, 2018 3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We are on vacation in Florida and decided to have a relaxing chicken dinner. Went to KFC in Kissimmee. Ordered the $20.00 special. What a mistake we made. The chicken was burned and stale. Must have been left over from last night. We ordered original but what we got was crispy even though it was dried out original. Worst KFC we have ever been to.

T
T
Tasha Reyes
US
Aug 21, 2018 4:58 am EDT

The chicken in the famous bowl was so old that I couldn't even chew it. Had I not driven away I would have returned it immediately! I feel like money was stolen from me, because I didn't pay a discounted price, I paid full price for old food.

A
A
Adasykes
US
Aug 21, 2018 5:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have went to KFC Monday to order chicken livers they said they didn't have any that they would have them later that day when truck ran well I went back three days later to order same thing they told me same thing I feel like its poor management skills they never have what the customer wants

L
L
Lafayette
US
Aug 21, 2018 5:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Driving through the drive through the PA system was terrible when trying to explain to the manager she was very nasty

C
C
Cja1976
US
Aug 21, 2018 6:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chickasha KFC needs to be closed down you can't even get good service you go there they don't give you all your order they give you piece of burn up chicken it ain't nothing but some slop. The bathrooms are nasty and stink I am never going back there again .

K
K
Kurt J. Denmon
US
Aug 21, 2018 8:07 am EDT

Address: 590 E, South Hwy 50, Clermont, Fl 34711

1. Cannot take a food order properly, gave the incorrect order. I was given significantly less food than I paid for.
2. Many of the items on the list were not cooked or prepared.

I went there around 2000 hrs, on 18 March 2018

Kurt Denmon

P
P
Prajwol
AU
Aug 21, 2018 8:48 am EDT

There was original tenders instead of grill tenders.Previously KFC PARRAMATTA WESTFIELD didn't gave me a discount on my staff discount card too .

J
J
John R. Ayala
US
Aug 26, 2018 10:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Riverside, CA, United States
Add a Comment
On [protected] we order 16 piece chicken
It was so nasty we did not finish it, it tasted stale, dry, and real. Bad
Store number
#E791069
Ticket number
#3230

K
K
Katherine247
US
Aug 28, 2018 1:21 pm EDT

Wasnt even told that they were out of tenders for the chicken littles. Instead they just put some popcorn chicken on. I understand it was before closing time but alls you had to do was tell me you were out of tenders and I wouldn't of even got it.

B
B
Bentley Wherry Jr
US
Aug 29, 2018 6:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The customer service was poor and the food was cold very unpleased with the service I was at the drive thru I had a question to ask the cashier she waved me off then got an attitude when I address her being rude they didn't complete my order on top of that cookies was hard and food wasn't warm

B
B
beth purdy
US
Aug 29, 2018 7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please have someone call me after 4pm too much to type. The kfc/taco bell in 5890 kingstowne ctr, alexandria, va 22315.
The customer service here and employees and managers are terrible they all need to be fired and hire a whole new group...No manners/rude

E
E
Ertnjs
US
Sep 01, 2018 7:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to KFC on south main in 610 in Houston Texas yesterday around 8pm threw the drive threw I ordered 2 family specials 8 pieces the meal both meals were not done when I got home the chicken was slimmy omg just a horrible experience I served dinner to a family of 6 no one ate there chicken the breast in thighs had blood in please look into this

J
J
John R. Ayala
US
Sep 01, 2018 9:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On [protected] we order 16 piece chicken
It was so nasty we did not finish it, it tasted stale, dry, and real. Bad
Store number
#E791069
Ticket number
#3230

D
D
Donna Shove
US
Sep 01, 2018 9:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The majority of the time this store does not have what is on menu. At 730pm on December 11th they had no breasts. Other times they can't fulfill with crunchy or original. You can place order thinking they will fulfill to wait 15 minutes and be told sorry they sold out. This store needs training.

L
L
Luckystar2
US
Sep 01, 2018 11:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My husband bought a 20 piece original bucket of chicken from your Litchfield illinois store tonight. It was bad before it was worse tonight. I had to get the salt out it was so dry & flat not to mention overcooked. Plus you had to overlook the hair i found in my chicken. Will not set foot in there again

B
B
Blaqphame
US
Sep 01, 2018 12:28 pm EDT

I recently visited your Shreveport location on Mansfield Rd and was told they were out of chicken. That was the 3rd time it happened. I feel horrible wanting chicken from your establishment now. I feel like I'm bothering people.

More KFC reviews & complaints

KFC - waiting time 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
KFC - Original recipe flavor gone since 1995. Why? 28
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
KFC - poor credit card payment service 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. KFC Contacts

  2. KFC phone numbers
    +1 (800) 225-5532
    +1 (800) 225-5532
    Click up if you have successfully reached KFC by calling +1 (800) 225-5532 phone number 7 7 users reported that they have successfully reached KFC by calling +1 (800) 225-5532 phone number Click down if you have unsuccessfully reached KFC by calling +1 (800) 225-5532 phone number 19 19 users reported that they have UNsuccessfully reached KFC by calling +1 (800) 225-5532 phone number
    +1 (949) 218-4453
    +1 (949) 218-4453
    Click up if you have successfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (949) 218-4453 phone number Click down if you have unsuccessfully reached KFC by calling +1 (949) 218-4453 phone number 1 1 users reported that they have UNsuccessfully reached KFC by calling +1 (949) 218-4453 phone number
    +1 (502) 874-8100
    +1 (502) 874-8100
    Click up if you have successfully reached KFC by calling +1 (502) 874-8100 phone number 1 1 users reported that they have successfully reached KFC by calling +1 (502) 874-8100 phone number Click down if you have unsuccessfully reached KFC by calling +1 (502) 874-8100 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling +1 (502) 874-8100 phone number
    100%
    Confidence score
    Executive Director
    (765) 674-1574
    (765) 674-1574
    Click up if you have successfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have successfully reached KFC by calling (765) 674-1574 phone number Click down if you have unsuccessfully reached KFC by calling (765) 674-1574 phone number 0 0 users reported that they have UNsuccessfully reached KFC by calling (765) 674-1574 phone number
    More phone numbers
  3. KFC emails
  4. KFC address
    1900 Colonel Lane, Louisville, Iowa, 40213, United States
  5. KFC social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024