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CB Fast Food Chains KFC Cold food, rude customer service
KFC

KFC review: Cold food, rude customer service 472

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Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

472 comments
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Vaughn Church
US
Sep 01, 2018 1:29 pm EDT

I have Been Coming to this kfc many of time the food have been horrible chicken dried out over cook hard to bite down on not fresh at all like it has been sitting there all day old pieces of chicken I've have never complain I had family come from out of town spent close to $60.00 on my order to have the food taste this awful

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Sean1231
KR
Sep 01, 2018 1:37 pm EDT

I found this feather from my order in bundaberg hinkler kfc so i asked them what u guys do for it and they just said can replace just one piece of that chicken i found it while I eating i feel so bad and disgusting but u guys just try replace only that one? They don't had an apology as well

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Sansah
US
Sep 01, 2018 6:34 pm EDT

The Unprofessional way this store is handle is ridiculous. The whole team needs to be re-trained on customer service from the managers to the cashiers and those taking order through your car service. The managers are always frustrated and the attitude is unbecoming of a professional who is supposed to be in charge of a crew of 5-10 people

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PbrTym
US
Sep 01, 2018 7:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wondering why no one has contact my wife and I about becoming the next Colonel and Mrs Sanders.
Yes... people are tired of celebrities taking a shot at the Title.
So why not select a permanent replacement and get back to making the best chicken in the whole damn world?

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Adam Aguilar
US
Sep 01, 2018 9:11 pm EDT

Its just filthy KFC is disgusting and the people are rude I hate it there I can't eat there no more

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Malikee
US
Sep 01, 2018 9:40 pm EDT

I ordered a 7 wing special the manager whose name was Martin I believe made a comment " if you want free food go to the shelter" what type of customer service is that ? ! I will be calling corporate that is not the first time ! A young girl stood up for me I heard her at least you have someone who cares about your customers !

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Salvador99
US
Sep 01, 2018 9:51 pm EDT

Went by one morning before they opened up an a worker was smoking a cigarette while cleaning the windows in the lobby then later drove around the other side store an 3 other employees were standing by the drive thru window smoking too very un sanitary

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Imtiyaz Bobat
US
Sep 02, 2018 1:37 am EDT

At YAS MALL KFC, ordered a zinger burger. ZB.

The ZB doesn't look like the one in the picture, the chicken is half the size of the one in the picture. The chicken is also lighter. The tomato is frozen, and not fresh.

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Muhammad Uzair
US
Sep 02, 2018 2:40 am EDT

I have dropped mail twice on the company site but they are not responding.

Mail Matter:

Effected By: Shahra e faisal branch
Date: 20th Dec 2017
Time: 12:10 PM

Tel: 92-21-[protected]-79 / Ext: 140
Cell: [protected]
Email: muhammad.uzair@waterdivision.com.pk

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mistyrowe75
US
Sep 02, 2018 3:51 am EDT

I bought 2 famous bowls and there was no chicken in it!

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Stephanie Perez
US
Sep 02, 2018 4:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had ordered 3 meals and 2 were missing wedges a wing and 2 biscuits. I Called first and manager was rude, went into the store again and was told by the manager that "I can wait" then was never attended to The entire meal had to be discarded because it was stone cold by time I got back to eat it. Manager/staff were very unprofessional. Plz help..

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Phyllis Patterson-Milton
US
Sep 02, 2018 4:50 am EDT

Ordered original discovered I had crispy, hard fried and dry. I did not receive a receipt. I had a $5 coupon. I will not go back to this particular KFC. Not requesting compensation.

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Lexis Marie (Lexis_Marie97)
US
Sep 02, 2018 6:02 am EDT

We found a piece of the spine in one of the $20.00 fill up. We have a 2 year old. What if he are it and could have choked. We called the manager. He was so nice about it. I stressed it wasn't his fault. It's the chicken company's that send them the chicken.

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Sandra Harrison cato
US
Sep 04, 2018 7:48 am EDT

Refund and my name is Sandra harrison cato Cato sandra599@gmail.com I live at Georgia king village apartment 9e 3:49pm Friday November 24 and 27 KFC store number g135 334. 125 bergen street Newark new Jersey ticket number $$$ 2138 with tax number [protected]. Call me .@[protected]

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Andrea2017
US
Sep 05, 2018 7:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have placed various orders at ur restaurant and I have not one time got my order right. This time I didn't receive my biscuits and paid for them. I call and I get no response! Please fix this bc I love KFC and eat their all the time. I believe they need more experience staff

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robert n saddlemire
US
Sep 05, 2018 10:57 am EDT

The person at the register was rude and the employees were arguing with each other in front of the customers very very unprofessional also the chicken I received was raw. store numberj580047. 11/16 2017 this is not the first time this has happened but today was way over the line

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Ramy Maarouf
EG
Sep 05, 2018 9:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have ordered 2 zinger supreme meals and it was supposed to be delivered at 06:45 pm as mentioned on the attached mail but I didn't receive the order till now 07:20 pm and when i called kfc egypt complaint, they told me that there is a problem in the site and we start the order all over again and you don't have the right for any compensation.

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Muhammad Aziz Hassan
PK
Sep 10, 2018 10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC-f10 branch have always delivered me unfresh and cold food. I requested kfc helpline to examine kfc-f10 branch for quality assurance but nothing happen. Still, today, its 10th time, i am getting cold food. So, i decided to leave kfc for forever. Because, KFC is failed in maintaining food standard.

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Danny jr
US
Sep 10, 2018 12:46 pm EDT

My name is Danny MCclain my contact is [protected]. 4164 N CeCelia Fresno California, 93722. I came in a KFC store Friday 29, 2017 the olive & 99fwy. I went at 5pm with no service until 5:25 & then they had NO Original chicken. Please contact me for more info about my complaint my info was left on top of page

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Karen Banks
US
Sep 10, 2018 1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My chicken was raw inside and it was take out and the service was very bad. I love KFC but this was a nightmare. My soda was flat and I didn't receive the condominium that I asked for.

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Min Khant Htoo Cruz
US
Sep 10, 2018 3:01 pm EDT

Is KFC officially halal in Bangkok?

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Chlomoney
US
Sep 10, 2018 3:44 pm EDT

I ordered a 20 piece hot wings box and the entire box was complete raw. I ordered near my home went all the way across town and when we got home Is when I realized they were raw. I want a complete refund of my order.

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Rebecca Mears
US
Sep 10, 2018 4:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm Rebecca Mears Stephanie fired me cause I ask for a break where they do that at KFC Litchfield Illinois. We work 7 or 8 hour shifts with no breaks..Store manger horseplay all time throwing water getting people wet, one girl failed her drug test still didn't get fired what kind of company is this

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Bill4181
US
Sep 10, 2018 5:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm a senior and get a free drink when I order, I love the chicken pot pies but when I order one I don't want the cookie and I should get a free drink but I'm charged the same amount as if I took the cookie and did not get a free drink.

Why cant I just get the chicken pot pie by itself, with out the cookie and get my senior drink.

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Me31
US
Sep 10, 2018 6:57 pm EDT

The chicken was old it was horrible the service was bad its very much so dirty in that store.. I went to south reilly rd... Fayetteville nc28305... The employee Are very rude they never have any help... That store needs better people with better MANAGEMENT

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Terry Chatman
US
Sep 10, 2018 8:27 pm EDT

Ive stop in the kfc in Greenville Nc twice this week and order a 10 piece hot wing both timed they gave me a 5 piece call store manager and she told me to start checking my box 4 i leave unacceptable thats there job not mines

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Cory Bond
US
Sep 10, 2018 10:51 pm EDT

Every time I go to this business
The Chicken is not fully cooked. It's not pink but still under cooked. And doesn't taste like KFC chicken. And they usually mess up the orders.

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jim leeper
US
Sep 10, 2018 10:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

G13550609161171111 chicken cold did not get what I ordered called to calplain mang . rude only thing hot was mac. 20.05 is high for 4 strips mash potes.cole slaw mac. corn and 2 bis. James Leeper [protected]

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Kevin786
US
Sep 10, 2018 11:07 pm EDT

I order 3 pieces box in my life I bite first time crispy KFC chicken which is hard like rock old like days never eat again in kfc

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tra flo
US
Sep 10, 2018 11:19 pm EDT

I had a coupon for a free go cup when I got my food it was old, now this was at lunch 12 pm there is no reason why my food being old. This is lunch time I got to eat a few of my wedges. Just because it was free doesn't mean you can give people old stuff.

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Kaitlynn Parker
US
Sep 11, 2018 1:48 am EDT

The food was cold, drinks were bad ( I tried every single one) the customer service was some of the worst I have seen here. I am a member of the US Military and they save they give free small sides which we asked for but did not receive.

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Jescyqa
MY
Sep 11, 2018 4:48 am EDT

I jescyqa..
Pekerja beri saya sudu yg patah..
Sy order snaker box n pekerja bg sy cheese sikit..terlalu sikit..
Beratur terlalu panjang..kaunter hanya buka 3saja..sedangkan kaunter ada 6.. pekerja ramai..
Pekerja xmesra..manager xmesra..
Tq..

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Jayne Crockett
US
Sep 11, 2018 5:29 am EDT

The lobby was closed, it was supposed to open until 9:00. I requested grilled chicken no grilled chicken was possible. This is the third time this has happened. We have three locations if I choose to eat at KFC I go to the other locations as I did tonight. It is sad because this is the closest location to me. Thanks for your time.

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Krystal Triplett
US
Sep 18, 2018 10:12 am EDT

We usually get corn on the cob fresh here. However this experience was awful. We got a side of corn which was 4 cobs. Took it out of foil and smelled it before we got to bite it. Had been reheated more than it should. Or reused. Just wanted to let someone know that could have made us sick.

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no senior discount
US
Sep 18, 2018 11:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

took mom there she asked for a senior discount she 81 they told her there was no senior discount & that there never was. mom said she going to go to MC donalds

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Betty Linda R
US
Sep 19, 2018 2:05 am EDT

So it is 2.00 am at twin river casino, never eat there the employees look like nasty drug addicts serving food..

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Don DeMotte
US
Sep 19, 2018 3:35 am EDT

A two inch bone and multiple gristle were found in a Pot Pie.

Purchased on 9/14 in Lebanon Oh store.

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agnosto
US
Sep 19, 2018 6:23 am EDT

Colonel Sanders is the only original. You are total idiots to use washed up has been actors to replace the original. It is one of the biggest turnoffs in advertising history.

Plus your chicken is the greasiest product on the market.

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OverKFC
US
Sep 19, 2018 6:36 am EDT

I live by KFC THIS IS CONVENT FOR MY FAMILY But worst store ever the mangers are rude and disrespectful and everyone working looks unclean and has bad teeth
Every time I come I am waiting 22-30 mins for chicken and the cashier attitude speaking n ridiculous
I don't know how this store is still open
Cashiers are taking money and MAKING FOOD
Bad

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omydel
US
Sep 19, 2018 9:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 8/20/2017 9pm at Richmond Hi-Way, Alexandria, Virginia 22306
The lady refuse to serve a paying costumer because he thought I'm a gay man.
I already pay and all the crew cooperated not to serve me the meal.

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