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CB Fast Food Chains KFC Cold food, rude customer service
KFC

KFC review: Cold food, rude customer service 472

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Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

472 comments
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indy jewell
US
Sep 19, 2018 1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dakota Harris. Outstanding in customer service and equally outstanding in skill and personality.
My Sister who is disable and on oxygen became faint as we entered the door. Dakota quickly came to offer assistance. Not only did he assist us in our moment of need, he continually checked in us to see if we were doing ok.
Thanks

J.Robinson and Family

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Adeel Warraich
US
Sep 19, 2018 2:14 pm EDT

I placed order #[protected] @11:11pm still i am waiting coz guy is not giving attention to me. Waisting time

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Mad20
US
Sep 19, 2018 8:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assisstant manager at work drunk and smoking marijuana with other employees at the store and on the clock. Fraud with employees time cards pay and hours worked altered by the gm. Bullying and physical abuse by shift leaders. All around chaos and retaliation.

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Darlene Condra
US
Sep 20, 2018 1:00 am EDT

It took an hour to get an 8 pc dinner. It was so greasy I think they fried it twice! Didn't ask sides, but wanted Cole slaw and got a poor excuse of Mac & cheese from 2 weeks ago! Never go back

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Honestparent
US
Sep 20, 2018 1:01 am EDT

Not only did they forget my 12 tenders my crispy 8 piece bucket was under cooked breading still wet blood inside of chicken. Managers yelling at customers. Managers yelling at employees. No wonder they're not doing there job right. Poor management

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Lap123
US
Oct 02, 2018 4:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Absolutely most disgusting restaurant I've ever seen filthy just filth I cannot belive food is prepared in this barn. No actually I take that back. A barn is probably kept better because people who have barns are hard working people who don't live in filth. Just sickening. Not a single employee could be bothered to clean I suppose.

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Teresa2222
US
Oct 03, 2018 3:38 am EDT

On 9/20/18 around 9:15 pm I ordered, well several times b cuz they were out of everything, the fryer went out then flat drinks, but after it was all said and done what I received was disgusting I would not even feed my dogs this food, I would like my money back. mcintosh73@yahoo.com

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Brandon1976
US
Oct 03, 2018 6:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wentered to KFC in Bedford Indiana got a 20 piece meal got home to find my chicken was sitting so long it had begun to dry up. I called the store and made a complaint but to no avail. This is not the first time that my service there was really bad. Employees have been rude and Un professional.

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J l mC m m
US
Oct 14, 2018 1:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a grilled wing and breast. I should have looked in the box. Drove home and opened the box to discover two very small and dried up pieces that looked like it came from a pigeon. They were so dry that I could not eat them. I will not be going back
Joe M.

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Courtney1993
US
Oct 14, 2018 10:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The chicken was dry and tough. The biscuits were basically dough still. The service was perfect but the food was awful. I spent 40 dollars.

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dmaketa
US
Oct 15, 2018 5:23 am EDT

I went to a KFC in Fremont, CA and ordered a Pot Pie. I preceded to go home and when I was home began to eat it. Pot pies should not have bone pieces inside them and I found a piece of bone inside mine. This is unsafe food practice and something needs to be done to prevent this from happening again. I am requesting a refund for my entire order.

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Chinchi
AE
Oct 15, 2018 8:47 am EDT

We ordered kfc yesterday(28/9/18) at 10.50pm and after 2hrs also it has not been received. And we called about 5 times for the follow up but we didn't get any fruitful response from the staff as they were telling always that they are trying to contact the driver. We didn't expect such a lazy response from a company like KFC.

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Jude Ward
US
Oct 15, 2018 3:52 pm EDT

Food on floors and tables everywhere.
Wait time was extremely excessive.
Flies all over the place.
Worst KFC ever!
Place makes you say WTF!
Visited this dump of a restaurant on August 6, 2017 at 6:28 pm.
Food was lukewarm. Environment was disgusting.

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Dawn66
CA
Oct 15, 2018 5:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Waited 50 minutes for cold food, watery gravy and delivery man did not have right change. Bill came to $16.88 and he gave me $"1.30 change from a $20.00
2 weeks prior to this when I received a 9 piece of chicken it was really salty.
I may not order anything from them again.

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Nur faridatul syuhada
MY
Oct 15, 2018 8:19 pm EDT

My husband had ordered for delivery but it still haven't reached after more than an hour. Very dissappointing serviced. One more thing, i've ordered cheese wedges but it came without a cheese. No bun for my snack plate. Very bad management😡!

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Michelle burrell
AU
Oct 16, 2018 12:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a dinner meal from Wetheril Park Stockland store and the chicken was over cooked a very dry . Was not nice at all

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Lottie Jewell
US
Oct 16, 2018 3:27 am EDT

To whom it may concern:

I live inLovington NM I was wondering why this store #C975054 does not offer any other sides besides corn, coleslaw, Mac and cheese. And why can't they switch the 20 dollar fill up with all dark? And they do not have any livers or gizzards on the menu. I would love to see more choices.

Sincerely,

Lottie Wood

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Iceman 1957
CA
Oct 18, 2018 9:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We bought some chicken sending you pics and info didn't like the batter wasn't the same. We go to KFC all the time we love the hot wings and buy popcorn chicken and most of the time its a bucket?

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Iceman 1957
CA
Oct 18, 2018 10:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We are seriously thinking on not going back to the store to buy the chicken?

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louis headen
US
Oct 21, 2018 10:01 am EDT

I am been a loyal customer to KFC for more than 10 years. I asked for extra ketchup and the cashier said I had enough. I asked her who is she to say I had enough she replied saying "you [censored] cracker". I hope she is disciplined on this matter because I can spend my hard earned money somewhere else.

#K071049 TICKET# 3753
7/27/17
CASHIER- woAa

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Debrajeff Pierce
US
Oct 21, 2018 10:55 am EDT

We go to KFC at least three times s week .It seems like they never have what we want .They didn't have extra crispy or grilled breast tonight.we went to Arbys

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Paco1223
US
Oct 21, 2018 11:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

No white meat. And still charge ME same price.. For 20 pieces. Bs 17th and federal. Denver colo Tuesday last week. NEVER EVER go back again..ill try Popeyes chicken

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yannllo
US
Oct 21, 2018 11:16 am EDT

the Paris tn KFC chicken tenders were nothing but batter the lady preparing my food wasn't wearing gloves and was completely rude . I thought when they remodeled that it would be better but it got worse not to mention the buffet is shorter! they do not have as good food anymore I was a all the time customer at KFC and now I'm just disgusted...

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Brenda Hitt
US
Oct 21, 2018 1:03 pm EDT

I ordered a #5 in the drive thru, which is a leg, thigh, mashed potatoes, biscuit, cookie and drink. I get home to find 2 legs, a bowl of gravy, and a biscuit. How does a standard order, with no special requests get messed up?

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Vonda Lunsford
US
Oct 21, 2018 4:30 pm EDT

I order KFC all the time. I went to KFC at great southern in Columbus Ohio on Saturday the 13 of oct. I ordered 20 dollar fill up after working a 10 hr shift. I understand mistakes happen however I got all legs and thighs. I hate dark meat chicken. It was quite greasy and salty. Was very disappointed.the line was not long at all.

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Shancz
US
Oct 21, 2018 5:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The service was good they were busy. I order wing share box for my son when he got home hungry the wings were bloody still.

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neverKFC
US
Oct 21, 2018 8:38 pm EDT

02/03/17 Lincoln/Magnolia, Anaheim CA

I ordered $10 Wings Bucket at the drive through and when I got home the wings were only an inch big. I really felt like was scammed. What a big waste of waste money, never again! I'm so glad Popeye's just opened down the street on Magnolia.

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Someone's Care
MY
Oct 21, 2018 9:42 pm EDT

Mohon pihak atasan datang ke restoran KFC Pekan Pahang, bagi melihat sendiri tahap kebersihan restoran ini. Juga keadaan restoran yang sangat tidak selesa apabila sentiasa mengalami masalah penghawa dingin, kucing liar masuk ke dlm restoran dan org kurang siuman sentiasa mengganggu pelanggan makan.

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Marguerite Smoote
US
Oct 21, 2018 10:07 pm EDT

The wings was so full of grease and they was old and nasty I try to take them back but they said they where close and remind you we ate there so I had to leave witbout eating and went to Popeyes for my meal I am so mad right I really liked kfc but now . Feeling Sick

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1234sss
MY
Oct 21, 2018 10:53 pm EDT

If will send out delay about 1 or 2 or 3 hours, please do not notice any delivery approximately 30 mins on your website !

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CW58
US
Oct 22, 2018 4:07 am EDT

Went to KFC on Murtland Dr. and purchased a 10 piece wing and thigh bucket along with sides. They did not put 1/2 gallon of ice tea as advertised. We should have looked before we left the property.

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Horriblechickenstripa
US
Oct 22, 2018 5:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The chicken is paper thin and chewy the wedges did not have any potato inside.

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Beth Odom
US
Oct 22, 2018 7:40 am EDT

I've ordered tacos, chalupa, etc. this summer. I am sending a photo of what I received. Two different visits, same problem. Very little meat, lettuce, etc. on each item! Why can't this problem be addressed?

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Olgu Ibrahımogulları
US
Oct 22, 2018 8:50 am EDT

Good day
I had a restaurant before but nowadays i am working for qatar airways as a pilot. I am living in doha qatar and i just want to tell you that your branch in doha is doing very bad. They are blaming the name of KFC. They are very very slow. It takes for them 3 hours to bring our food and its always same.
Place take care about it
Sincerely

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Kevin McGinley
US
Oct 22, 2018 10:24 am EDT

I recently purchase hot wings at Hazlet New Jersey there were two hot wings that had no chicken in it it was terrible it was only bread crumbs I don't believe there was any quality control thank you even though the service was excellent this product is inferior and should have been noticed

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Neil Dobro
US
Oct 22, 2018 10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a Zinger combo at your restaurant in Glendale, Colorado. I think the street is Alameda.
The person taking my order was nice and very efficient in doing two tasks at once.
My complaint however that the bun was so stale even though toasted, that the top half crumbled away and the sandwich fell apart. The chicken patty was tasty however.

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Dakodah
US
Oct 22, 2018 8:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to the kfc on Vineyard In Rancho Cucamonga California and I order through the drive through 20 fill up they told me it would be a 10 minute wait so I pulled to front waited for 20 my fiance needed to use the restroom and they had no soap and no paper towels when our food was ready they said they had no breast so I didnt get what I payed for

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Kfc blows
US
Oct 22, 2018 9:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken is dry and small . they are nasty to customers. it needs to be closed or someone else needs to too take over.I don't eat at any kfc anymore. They are always running out food. They always short of workers. Got to wait for 10 to15 mins just for your food. If you say something they get smart back to you.

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rashidi ali
US
Oct 22, 2018 10:41 pm EDT

To many accused to sent the package i'm oder... Now need to wait a few day for refund my money back... Ur staff force me to make cancel... Because them dont have raincoat... The rain is not heavy... Desa jaya kfc will give -10star

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Mad1566
US
Oct 27, 2018 10:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went to the KFC in Uhrichsville Ohio and they r very disrespitful ! The MANGMENT is a JOKE! There was a family that came in and the manger gave the people FREE FOOD I feel that was very wrong! I had to pay for mine! They r a very bad place to eat don't waste your money there!

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