Lowe's
Reviews and Complaints

My order # is [protected]

I purchased this order thinking that Lowes would have courteous delivery service. How wrong I was. The driver did not call. He did not ring the doorbell. He did not knock. He left my order on the side of the driveway on a pallet.

I am a going to be 63-year-old female widow and 8 bags at a little over 70 lbs each was very very difficult for me to have to get off the pallet and into my driveway. Not only is this unacceptable service I consider it to be outright rude.

If I wanted to haul this order myself, I would have come to the store and picked it up. I bet the store would have at least helped me load it. Lowes should have some since of customer service. NEVER AGAIN and I will make sure every neighbor I have knows how Lowes treats their customers!

We have tried to apply for a Lowes Credit Card as we were buying all new appliances. When we first applied, we were denied b/c we had our credit reports frozen for security purposes. We unfroze them and reapplied and were denied b/c they said we had just applied. We have tried several times and are always denied immediately. They keep saying we have applied and been denied. Thats b/c we hadn't

unfrozen our credit report. I have talked to Sychrony Bank and also Lowes Credit Dept. and they tell me we have to wait 30 more days. That means we have to freeze and then again unfreeze our credit report. We have a credit score of over 800 and owe no money. We pay our credit cards off every month. We wanted the Lowes card to take advantage of the 5% discount.

We are so tired of trying to talk to people to straighten this out, we have decided we are done trying for a Lowes Card. Maybe Lowes isn't looking for people who pay their bills. Your credit department is a nightmare. I am a retired Accountant and I can honestly say I never dealt with such a difficult Credit Dept as yours.

Today I went to the Happy Valley store in Phoenix and asked for a military discount the lady at the register told me that I had to register online, so I went hope and started the process and when I got to the box asking fo SS number I stopped! The only time that you are required by law to give your SS # is for employment purpose's I refuse to give out my SS #. You can tell me that your system is super secure, well just about every week we hear of another business being hacked and people information "INCLUDING SS# are STOLEN. So with all of that being said I will be going to Home Depot which just a couple of more miles down the road and they give me a discount without giving my SS#!

Clear all that junk, no room to get out
Don't tell me to back up in the street, it is illegal to back up in the opposite way of traffic
Stop having parked cars on the loading area
Move all the crap out of the way so I can turn a 70 foot vehicle around in that area
Stop harassing the driver while backing up
Stop walking the truck while I'm backing up
Move the stuff out of the entrance way
That place is a hazard for a full size truck if I hit something that's my job good bye
The manager begged me to deliver the load while all this crap was going on
They were pissing me off
Had to yell to get the seal cut so I could open the truck doors on trailer
Had to drop and hook 4 times you know how much of a pain it is I told them

They just said we know we're sorry just standing there no respect I had to contact my driver leader at swift Edwardsville kc I was passed yelling and they had the nerve to call my job when they were in the wrong
I don't appreciate this at all after I decided to deliver the load it would have hurt the people of Lowes in that area if I didn't deliver nobody respects the guys who bring what is needed to the people

On 1/31/23 a dishwasher I bought from lowes was installed in my house, the next day I noticed water on the floor by the dishwasher after I looked closely and noticed that water was leaking from the dishwasher I immediately turned off the water supply and drove to Lowes to inform them that the company they used didn’t install this dishwasher properly. I also informed them that there was a substantial amount of water damage to my newly installed floor that I just purchased from your store. I have complained to lowes and and all I got was a phone call from installation support and nothing else. I fixed the problem myself, the installer didn’t put Teflon tape around the hose connector and didn’t tighten the nut properly which caused the leak. Every time I go to that store I have a problem, when I picked up the flooring an employee slammed a forklift into the tailgate of my truck which caused over $900 wort of damages, but you guys paid for that. Every time something goes wrong I feel I get the runaround and nothing happens. I would to have my installation fee refunded, if you have any questions please contact me at [protected] or this email

Vincent Madrid

I purchased a whirlpool washer and dryer yesterday 2/7/2023 from the Greenville, sc store..
I specifically asked the sales person to make sure the doors got reversed. That did not happen.. The delivery person said he could not do it without a work order..
Next, I am replacing my whirlpool duet washer and dryer that were on pedistals. Again, I asked if the pedistals could be used. I was told yes.. The delivery person told me that they cannot be used..
I bought my first set from Lowes and was happy with it..
I am upset and unsatisfied with this whole situation..
I would like to know what Lowes intends to do to fix this situation..

January 07, 2023 I ordered the pet friendly steam Maytag Dryer And it was delivered in a box and they put it in the washroom. When I opened it - It did not work. I called the local Aransas Pass Appliance department they informed me that I had to call the manufacturer that they would not take it back and replace it. So I called and requested a call-out to service it. It took a long time to get a service call because the first time I called, their system errored out. So 2 days ago a repair guy inspected the dryer and is now ordering a lot of major parts. It seems a new replacement would be in order. Lvnda Andrews

239 Allen M Parks, Dr
Rockport, TX 78382
[protected]
[protected]@yahoo.com
Delivery Item(s)
Pet Pro 7-cu ft Steam Cycle
Electric Dryer (Volcano Black)
QTY
1
Item #: 5144701 | Model #:
MED6500MBK
Unit Price $992.75 | Subtotal
$992.75
Fulfilling Store: Lowe's Of Aransas
PASS, TX [protected]
$1,018.00 Original Price
Buy More, Get up to
$25.25$600 Off
Estimated Delivery Date: Saturday,
January 7, 2023
08:00 am - 08:00 pm
♥
5YR LPP LAUNDRY $1K-$1499 QTY

I ordered a washer and dryer January 25th, when they came to install they showed up without the dryer and no one had given us previous notice about the dryer not being delivered with the washer. I called the store and they said they did not have that item on hand and could not get one and I would have to search other stores for the item. We made many phone calls even to headquarters where they finally got in touch with a store in Norfolk that said they had the item. They only deliver on Tues to my area. Today was delivery day, February 7th. ( Do you like to wait this long for a dryer!) the dryer was faulty and they had to take it back... Just called, they do not have any more on hand at that store... Now getting the run around again. Is there not any Managers or someone in charge who can handle this situation so people are just not forgotten about or pawned off to the next incompetent soul who does not know how to help. It is truly unacceptable to have to wait forever to get a matching dryer. We should not have to pay or be compensated in some way.

On1/28/23 I ordered a dryer (Order #[protected], Invoice #97929) and when I got to the part to pay, I realized they had charged me for a flexible duct, a power cord, a clamp, so I deleted those items and my total came to $607.87. When they delivered the dryer they brought the items I had deleted. I told the delivery man that I did not order those items, and he said that I would have to talk to where I had ordered the dryer and he would not take the items. I told him at that time that I was not paying for the items nor was I taking them to the store to return them (as he suggested) because I did not order them. On 1/30/23, I called the customer care number [protected], spoke to Jenny and she said she would open a ticket #[protected], and the warehouse would give me credit and she would put in a complaint for me that I did not order these items and I DID NOT authorize for these items to be charged on my account, and the delivery person would not take them back. She also said someone would contact me to arrange for the items to be picked up. She said I would be contacted within 24 hours. I waited until 2/2/23 and no one had contacted me, so I called back and spoke to Ariana. She basically told me the same thing Jenny had told me, but she said she would escalate my case and I would get a call today or the following morning. They even charged me a separate charge for those items AND charged me a $90.00 fee for delivery! Today is 2/7/23 and I still have not heard from anyone. At this point I am so upset with Lowes, I am a disabled person and should not be getting as upset as I am about this. At this point, I want Lowes to pick up those items and give me credit $146.97 and I want them to pick up the dryer. I no longer want to deal with them if their customer service is this bad. I will also close my credit card when I get the credit for $146.97 and $607.87 for the dryer.

Ordered and paid for patio/french doors on July 22- received and Lowes installed. (after they brought the incorrect doors on the 1st visit) and the doors a broken and installed incorrectly. You can see the outside world through the frames. Huge gap under the bottom for all the cold air to come in. The drywall was damaged, and they filled the holes (1/2 inch wide 4 feet long) with caulk-
Looks like garbage

A minimum of 15 return visit to the store and Angie and billy (millwright department supervisor) have giving ever empty promise in the book. The work has been scheduled and cancelled at least 8 times. They never follow up, I have to go in to reschedule or it does not happen.

This town needs a Home Depot

Why we continue to go to this Lowe's is only due to its location relative to our home, not its service, employees, availability of products advertised or in general, nor responsiveness to questions, concerns or problems. With all due respect, by far, this is one of the all time worst hardware stores in general, specifically Lowe's, in existence, and it's truly a shame. We were there this morning looking for a standard sliding glass door handle with lock. We asked the sliding door "specialist," manager of the department, who as soon as he found out we wouldn't be purchasing a set of doors, curtly sent us off to an aisle with no assistance to find one. He remained at this desk, with no other customers. We went to the aisle to find 2, lying loosely on the shelves buried amongst other miscellaneous door handles, springs, knobs, etc - and with no locks. We returned to the desk, and another sales person was there, to whom we explained what we were looking for - the manager still sat there, hearing us ask her & what the reason for our return was - she said she didn't know what we were talking about. We asked if she was part of the door department, she said yes. Did she know what a handle to sliding glass doors is? Yes. Did she have them at home? Yes. Did her sliders lock, or did she leave her home just unlocked to strangers? No, sorry. That was her response. The manager's EXACT RESPONSE, HEARING ALL THIS? "Is there anything else you're looking for?" We went directly to customer service. Very friendly woman asked to help us, told her what we were looking for - she didn't know what sliding glass door handles used to open them were either. She turned to cust svc mgr standing behind her looking at papers on a clipboard, do you know what these are and if we have them? She barely finished the question, and the MANAGER OF CUSTOMER SERVICE said "NO" without even looking at her associate, or at us, the customers. Excellent customer service. So 4 employees at a major hardware store apparently don't know that slidling glass doors need a handle to open them and that you actually lock them. Lowe's USED TO BE a store that people started strongly preferring to most others, including Home Depot. Now - 180 degrees in OPPOSITE DIRECTION. This is AT THE VERY LEAST, my 10th complaint re: this particular store alone, and I have friends in 2 other states, Massachusetts and Rhode Island who literally filed complaints this week for various reasons, including expensive damaged used items being sold to them as new. A copy of this will be sent to the Harrisburg Office of the Attorney General's office, as well as The Patriot News, The Boston Globe, The Providence Journal, LNP, and WGAL Channel 8.

I am a handyman and placed a sizeable order at the Pro Desk at the Fort Myers, FL Lowes on January 8th. Three days later when I had not heard anything I went to the store to deal with a disagreeable associate who informed me that he still had the order but had been too busy to place it. He reluctantly placed it while I was there and informed me it would be delivered complete on January 23rd. I was not pleased with the dates lead time but accepted it regardless. I scheduled my job work at my customer's home where the delivery was to be for the next two days, the 24th and 25th. When I arrived on the 23rd I was shocked to find that less than half of the order was delivered. I had to cancel work and lost two days of pay and a very unhappy customer. I tried to call the Lowes store, but when I found that impossible went there to complain and found out when the balance of the order would arrive. I was told February 4th. These were common items and out of curiosity I checked some of the items in the store, most were in abundance on the shelves so I assumed my delivery would be completed this time. The associate at the service desk indicated that I would not have a problem. Yesterday was the delivery, two items out of 17 were delivered. The delivery person apologized and informed me that this was common. Since the job is scheduled to start Monday I called ProDesk and ask them to cancel the remainder of the order and refund my money. I would instead go to their competitor across the street, Home Depot, and get everything that I needed because it all showed in stock, and was. Once I receive the refund, a credit to my Lowes account, I will use that for personal purchases only. I will never use Lowes for my business again, they are far too incompetent to deal with. Shame on Lowes placing profit over customer service, they don't really give a damn.

The lid broke and they refuse to cover it under the warrant due to the lid being cosmetic. The machine will not start if the lid doesn’t lock, how’s that cosmetic. A technician came and said it’s common that the lids break. Cost to replace lid: $450 + hinges $50 (times 2) total $550 plus shipping. Washing machine coat $668. Don’t buy Lowes appliances and definitely do buy their warranty

Model # E6-40L45DVB 110
Serial #: [protected]
Purchase Date: 3/7/20
AO Smith RA#[protected]
Person at Lowe's I spoke to: "Christie"
Store Telephone #: [protected]
Lowe's store # 2235.

A couple of weeks or so ago, I discovered my AO Smith water heater was leaking, with water accumulating in the pan. I looked at all connections and discovered the lower heater element was leaking in the rate of a drip per second.

I immediately contacted AO Smith customer service on my paperwork and advised them of the problem. The unit had a six-year warranty from date of purchase, so figured the heating element leaking would be covered (a $20 part). I took pictures of where it was leaking from and presented them with model/serial number and purchase date from my receipt.

They opted to replace the entire unit and issued an RA number to present to the local Lowe's store in Decatur, TX. They said I would need to present the RA to the store and they would initiate the exchange... de-installing/bringing the leaking unit to the store.

I called the store to check on availability of this 38-gallon low-boy unit. They had two in stock. Everything appeared good on getting my water heater fully operational again until the store told me the new water heater was about $160 (plus tax) more than I paid in March 2020 with my original purchase and that I would have to pay the difference for the exchange. I told the manager I don't think so. She said that is the policy since prices change everyday. I told her I would get back in touch with AO Smith to inform them of this little snafu in honoring the warranty.

I called and they said the exchange and how it's handled is up to the store. All they can do is determine a remedy and issue an RA for the unit still under full warranty.

I gave them an example of a new radiator for my truck I purchased a while back that had a 3-year warranty. At about two years, the part started leaking so took it back to the store with my receipt and they presented me with a new replacement at no cost... even though the price of the radiator had increased by about $50 since originally purchased. Even so, they honored the warranty and without trying to extract even more money from me even with the price increase. The manufacturer absorbed the cost difference as they should.

Many more examples I could give with continual price increases on equipment that frequently happen during a warranty period. Nothing I have ever owned that was still under warranty and failed prematurely has ever demanded I pay the difference at current pricing.

Again, AO Smith referred me back to the store... nothing they could do. It appears that nobody on either end cared that this warranty is basically as useless as the paper it is written on. Pure deception!

I have spent thousands and thousands of dollars at this specific Lowe's store over the past 7 years since we moved to the area. Since they obviously are not going to make this right, my upcoming $20K room addition project scheduled for this spring 2023 will be spent somewhere else (probably Home Depot) unless they reverse course immediately and honor the damn warranty. Incredible!

Meanwhile... I am continually vacuuming the water out of the pan every day until I can afford to do something different.

Any questions... please contact me.
Darren Bergman
Alvord, TX
[protected]
[protected]@yahoo.com

I made a purchase of $1,215.74. the most costly item was a special order mirror/cabinet for the bathroom. When I picked this up and brought it home, the mirror had a small piece broken. I never complained about this, it took some time for this item to come into Lowes I then thought it's really not that bad of a chip, I'll just live with it. I certainly could have made a very big deal of this, and brought it back, you would have to then send it back and get a new one. Which I imagine would have been a small expense for you.

Today, I looked at what I thought was going to be my final payment and there was $465.40 added to my account. Interest on the original amount. I have no problem paying interest on the original amount, but 40% seems unreasonable.

The language in Lowes Protection Plus Plan includes: We’ve got your repair parts and labor 100% covered*

No deductible, no hidden fees

This is not true I purchased dishwasher on 1/8/2021. The dishwasher had system board and user interface board replaced in summer 2021. 1/30/22 the dishwasher failed again. Tech was sent out and it was determined that fixing was cost prohibitive. that means in less than 2 years I have to pay again for installation for a faulty product that was supposed to be 100 percent covered. This is horrible customer service and Lowes and Whirlpool are not taking responsibility for selling an inferior product. IT is fraudulent to say not deductible as now have to pay to have the dishwasher installed. How can Lowes and Whirlpool sell such an inferior product and then refuse full reimbursement. This is false advertising and unethical