Lowe's
Reviews and Complaints

Wife and me went to Lowes in Jefferson City, Mo. We wanted to pick up wood pellets for our pellet stove, and we were guided to them. Asking the personnel if someone could load them into our vehicle, they told us someone will be outside to assist. We made our purchase and exited the store. The parking lot was nearly vacant, and we parked out front, so there is no missing us. After a while a young couple ask if they could help, and did. We were greatfull to them, and offered them a tip, they refused and went on their way. Now, there were hardly any customers in that store, and plenty of employees playing around on their phones, or just slacking as we walked through the store initially. There were plenty of personnel there to help, but chose to be lazy. I can now see why the store was virtually void of customers, and one could field a team of football players in the parking lot for a scrimmage, for lack of customers. Great job, Lowes.

I ordered a washer that cost me more than another store but went with it only because it would be delivered 4 days later .. that day is today and last night i got a call from the rudest 3rd party customer service agent i have ever had to deal with. He informed me that they are busy and it wouldn’t get delivered for another 7 days. After getting hung up i called to and spoke to the assistant manager (collen I believe) at the west Saginaw lansing mi store which sent a email. He did inform me it was a stocking issue. Although helpful it doesn’t change the fact that it’s costing me money to rearrange my schedule. Time that was already arranged today and no discount was offered. The amount of money i spend at Lowe’s is ridiculous and from now on it looks like the competition is gonna get that. Lowes please stop using 3rd party trashy unorganized companies when it is your name getting trashed. I fully intend on telling my story in more details to everyone i know

My parents and I went to Lowes today 03/05/06 to buy a washer and when we mentioned that my dad gets a military discount was told it was able to be used on appliances Just because Home depot does something doesn't mean that Lowes has to follow You don't think that military people need a break on appliances and wiring and wood? We are really disappointed in this news that is why we don't shop at Home Depot because they treated my dad bad. Now he gets told at your store that he will not be able to get his discount. Shame on you for treating our veterans this way

I am contacting you through complaint because I cannot cancel this order online nor on app. I especially cannot speak to an associate at a store. They ALWAYS put you on hold and never get back with you, then hangup on you.

Today I received an email and text stating my order is ready for pickup.

Order# [protected] Jewel Klusman at Lowes, Gonzales, LA.

I do not have any pending items on order. All items have been picked up at another store. If I do have items, I was not informed that they will be available later.

Can you please get this message to the appropriate department to cancel the order mentioned above.

Thank you in advance for your assistance.

Jewel Klusman

[protected]

Eclipse flooring installers arrived to install 1 portion of the carpet we ordered. Upon their departure, I discovered a firearm was missing from a closet they we were working in. It was on a shelf out of sight and had to be looked for to be found. Eclipse flooring refuses to, they completely ghosted me after I made them aware of the situation. It took me two additional trips to the local Lowes to get Eclipse to return to install the remaining 3 rooms of carpet. If Eclipse installers are going to be wearing Lowes T Shirts installing carpet, I purchased at Lowes, Lowes may want to consider changing vendors.

Eclipse flooring still refuses to contact me after numerous times of telling me they are going to look into it and get back to me.

As long as Lowes maintains a partnership with Eclipse I will be shopping at Home Depot. By the way I drive by Home Depot to get to Lowes, but not anymore.

I purchase a LG washer/dryer set from the Lowes store in Gallatin, TN. I had to wait five days due to the dryer being gas. Upon arrival, the two men who delivered were clearly under the influence. They reeked of marijuana. They installed the washer but I had to have a plumber install the dryer.

I ran my first wash and there was a horrible grinding noise. The machine sounded like it was going to explode. I immediately contacted the salesperson and he told me to check the back because it sounded like they left a shipping bolt in the machine. He transferred me to customer care who explained that I was transferred to the wrong department. She transferred me to the warehouse where ultimately I spoke with one of the managers named Anthony who was less than helpful. Actually a complete jerk. They told me the soonest someone could come out to take the bolt out was four days from the delivery. I asked him why Lowes doesn't drug test, he explained that they subcontract the delivery. I was furious! I was alone in my home with two men under the influence.

I called corporate and am currently sitting on hold for 10 minutes. Lowes has gone downhill! Don't blame it on the shortage of staff either. It doesn't take much to have good customer service. Companies like Lowes have gotten too big. The guys at the top just don't care as long as they are making their millions. Shame on you!

We ordered a washer/dryer set on February 11, 2023 for delivery on February 23. When the set arrived on February 23 the dryer had a large dent in the side so the delivery driver refused the dryer and set up to have another dryer delivered. On February 24 we received a phone call late in the evening telling us there were no more dyers in stock and didn’t know when they’d get any. Because we wanted a matching set, we scheduled pick up of the washer and said we’d go into the store and pick out something else. On February 25 we went into the store and explained the whole situation to the employee who checked the computer and said she didn’t understand why we were told there were no more dryers because there were actually 12 in stock. So she canceled the pick up of the washer and ordered the delivery of a dryer for February 26. On February 26 the truck showed up and said they were picking up the washer and knew nothing about the delivery of a dryer. We went back to the store on February 26 and spoke with a manager who ended up canceling the order for the dryer and placed a whole new order for a dryer with delivery on February 28. On February 28 we received a phone call from Lowe’s telling us that the truck never showed up to pick up our dryer and therefore couldn’t deliver it until March 2. This is unacceptable!

I ordered a washer and dryer from Lowe’s the delivery window was from 1-5 they showed up at 730pm the delivery guys were so rude damaged my wall and when I asked a question told me they didn’t need this [censored] and left without installing my dryer they didn’t even leave me any paperwork or the power cord when I called to complain I was hung up on this is the absolute worse experience I have ever had

Feb. 7: We found a fridge my mom wanted at the Lowe's in Zephyrhills, FL and ordered it online. Very happy it would be delivered the next day.

Feb. 8: Neither installer spoke English, which made it very difficult for everyone. They moved her old fridge aside fiddled around with her water lines and decided her water hook-up wasn't going to work with the new one and they couldn't install it. Luckily, she didn't let them unload the new one and they took it away.

That's when she saw a puddle slowly spreading under the old fridge, which they had hooked back up. She spent the night sopping it up with towels.

Feb. 9: She had to have a plumber fix the hook-up. Cost $130.00.

We called the Lowe's Customer Care # and spoke to Kathy, who was very nice. She filed a claim (case #[protected])for the $130.00 and said a claims specialist would call within 24 hours.

Feb. 10: Full refund for the fridge received. No word about the claim. Called again and spoke to Kaitlyn. Also very nice; said she would add "expedite" on the case and I would hear within 24 hours.

Feb. 14: No word from them. I called again and Reggie was pleasant but transferred me to the store that fulfilled the order. I waited on hold for 25 minutes then hung up. No communication since then: what's the point?

Picked up a shower door from you and it was damaged so we ordered another one that was supposed to be delivered Thursday 2/23 I scheduled contractor to come Friday to install at last minute Canjun called and said it could not come on 23 but, would be here Monday 27th between 12:00 and 4:00 I planned on having someone here to inspect so same issue of damage did not occur over weekend I get message that it not coming till 4:00 and 8:00 pm... I have spent over 1 1/2 hours trying to get to talk to someone and finally did and trying to get here sooner but not looking too good. I stopped going to Home Depot because of poor service now this from your store. I understand that getting people is hard but I would NEVER ALLOW my customer s to be treated like this and I was in retail my whole career! I will not be using your store ever again I will order on line (hate to do as I like to support local) but if this is the way service goes then you obviously don't need me!

We purchased a washer/dryer and refrigerator from Lowes on 1/23/23. The delivery was set for 2/12/23. The delivery people show up and only have the washer/dryer. I asked about the refrigerator. They spoke no English (Lowes in Little Rock, AR now uses Spirit to deliver, but use Lowes trucks). He said sorry and walked out. I called and spoke to Zac and he stated it could be delivered on 2/13. He also took 10% off the price of the frig. I told him that I could not and would not take vacation time from work to have it delivered as their mistake and to please deliver around 4:30. He stated he would note this on the delivery instructions. At 10:30 am on 2/13, I get a phone call at work that they (Pablo) is about to deliver in 20 minutes. I stated I could not leave work and needed it delivered at 4:30. He stated I am not going to. The Spirit person calls me to see what the problem is and told them the issue. They get Pablo or someone on the phone and they state they will not be in that area to deliver at 4:30. NO ONE from Lowes called me back to resolve the delivery issue. So, I go to Lowes after work and talk to Zac- who acts like I am the problem. So he sets the delivery for 2/18. They come in on Saturday, get the frig in and a cuppling is missing on the back of the frig where the water comes in thru the line. The delivery guy shrugs shoulders and says sorry. So I am left with a frig with no water/ice. I call the store and talk to Zac again. I told him what was missing. They set up a person to fix today, 2/21. They call and I leave work, having to take vacation time. They come in with the water line and I am assuming the cuppler thing. I think they have it fixed. I said let's test the water--nothing is coming out. But you can here the water running. He pulls out the frig and water is everywhere and on hardwood floors. The water is seeping under the hardwoods. I immediately get paper towels and he acts like what is on the floor is all to worry about. I call and speak with Andrew at the store and he is not sure what to do. Get the freaking part and fix it! In the mean time, I have to rush to our house and get a wet/dry vac to try and get all the water up, especially where the hardwoods meet the baseboard/wall area. I am beyond pissed and will never ever purchase appliances from this place again. I still have a frig that isn't completely working-$2000 worth. NO ONE will take accountability. I have filed a complaint with Lowes and also to get my monetary value in 2 hours of vacation time I took off my purchase.

Tuesday 21,2023 at 11am. My husband a disabled veteran ( 75 year old man ) couldn't get any of the staff associates to help find items . Ask a group of 3 staff members about finding a item location and was told with a finger point in that direction at back of store. No help what so ever. Home Depot in across the road maybe they have better trained costumer service staff.

Order #[protected] LOWES

Order Date: Feb 10, 2023

Delivered Feb 16 and 17 2023

I ordered 11 boxes of tile. They shipped 4 boxes of tile in a bigger box and 5 boxes of tile in another box.

It is very thin peel and stick tile.

Short 2 boxes of tile and they say it was delivered and will not send the 2 boxes. That is stealing my money.

They are mad because I complained.

I am returning the 9 cases they did deliver.

Thursday I bought and paid for a bath vanity, medicine cabinet, and a faucet to fit the vanity. It was to be picked up today, Friday the 17th. When the gentleman I hired to pick it up. Was told very rudely it would be ready when it was ready. I am and have been a Lowes customer for years and had never been treated in this manner before. I want my order completed by Saturday the18th or L will cancel the order, and deal with Home Depot returning your credit card. I am outraged at the treatment received from the customer service agent.

Phone number [protected]. You can read how many times I've called, and nothing has been done. The issue has been ongoing since December 2022. No replacement has been delivered, although they have picked up the defective dryer. Was told by store, numerous times, they would call back. No calls. I have numerous emails from Lowes on what I was going to get. One such email said both a washer and dryer. Seems after two months someone would take responsibility for the errors, but no one has the ability to admit things are "messed-up". What does someone need to do to get the attention and have an issue resolved. Seems nothing but incompetence runs Lowes. I would like someone in the hagiarchy of management to call.I have numerous pages of emails to [protected]@hotmail.com that no one seems to what to verify or take responsibility for.

Yesterday I went to the Oceanside Lowe's for a large order of piping to be cut, however Dustin said they did not have a person to cut pipes and to go try the Vista location. I went to the Vista location where I showed them my order and they said it would be ready in the morning, I went in today to pick up the order and Robert told me that he wasn't able to do the order and that he had called me, yet there were no missed calls. I have been doing construction for over 40 years and this customer service is ridiculous.

On Feb 6th ordered Toilet in store with customer service. Toilet was to ship from Virginia Beach, Va area and arrive to La Plata Md on Feb 9th. Hmmmm Today is Feb 14th... Multiple trips to store customer service, calls to the 800.445.6937 number along with a call to the local manager DAN and no help. Oh I forgot to state that a case was opened with the 800 number and it was escalated. I think escalated means they send it to the trash since "NO ONE" has bothered to call or is able to give a status. If I get told one more time it was suppose to be in the the store on the 9th... Hell I could have driven to Virginia Beach at least 20 times by now.