Lowe's
Reviews and Complaints

I used to Law and Civil rights category as is the closest words to my complaint.

My name is Mark Dinoia employee #2349228 from the Lowe's Franklin TN. Store 532, I was terminated January 24th of this and would like to state my side of what I can only explain as a bad joke from a fellow worker.

This co-worker, Sonya(last name I don't know off hand), filed a complaint about a comment I made. The following is the history between us. I never reported any of this because I thought it juvenile and management probably had more important things to take care of. I let it going thinking these actions and words would stop. They didn't, and it ended with my termination January 24th. Anyone on the MST team in store 532 can verify the following, also two members who have since left Lowe's, Jessica Mathis and Katelyn Holden, I am sure they can also be reached. I don't want or think this should be taken as retaliation but just as the facts of what I have been dealing with since the start of MST and an answer to why this all happened. I bare Sonya no ill will.

I was one of the original members of MST so is Sonya. I was informed that I had taken a ladder from the aisle Sonya and another member of the team were working in not knowing they were using it. Because of that, Sonya and the other member of the team decided to tell all the new hires to the team that I was Bossy and an [censored]. I am not a very confrontational person and let it go. The new hires, including the gentleman James Ladd, who was my most recent supervisor, all soon found out after working with me that her comment was not true and I am a very easy person to get along with. My old supervisor, Brian Fitzpatrick, who has since gone to another store close by, got a hold of this and thought the rumor was true. Jessica Mathis will recall an instance where this came up, she is also going to write and tell her side and interactions with Sonya concerning me.

There was a period of time where Sonya for no reason would repeatedly slam her tool cart in to mine several times to get by me, without ever once asking me if I could move it, me standing within reach of it. When I asked why she didn't simply ask me if I would move it, she replied that slamming into my cart with hers until she could get by much easier thing to do than ask me to move it. Again, I was hoping all this would stop. It did after a while but something else would take its place.

It is my thought that Sonya was not offended by the comment I made and she filed the complaint about. I understand another person also filed a complaint I believe encouraged by Sonya to write it. I don't think I am just grabbing at straws here. I do believe it was a sick joke intended to in some way get back at me or "teach me a lesson" over some little thing I did. I'm sure those who know her on the MST team and other associates of the store would not put it past her to do something like this. I am sure she will deny ever thinking that. I was told that when Sonya found out about my termination was shocked to find out that I had been let go and my guess she didn't intend, think or hope in any way that I would or should lose my job over this. I think she may admit she carried this a little too far, unless saying so would jeopardize her job.

I was at the store for 2 and a half years with a perfectly clean file until joining the MST team and working with Sonya. I loved the store, the associates and most of all my customers and they loved me, even getting the occasional hand shake from a satisfied customer or an associate. On my first night at Lowe's, then on the overnight stocking crew an African American gentleman immediately took me under his wing and to this day I think of him as a father figure to me. James, that's his name, works in the storage dept. was shocked to hear that I was let go for the comment I made. I told him along with his wife the comment I made and they both shook their heads in disbelief that this was the reason for my termination. James can also be contacted.

In closing, I just find it very hard to believe that the comment I made that did not offend to African American people male and female, James being in his 70s his wife in her 60s, and that 2-younger people, who are WHITE, were offended by it. I hope this will be looked into and investigated just as thorough as that investigation that ended up with my release from work at Lowe's.

Thank you,
A Dedicated Employee,
Mark Dinoia
201 Gillespie Dr.
Apt. 13405
Franklin, TN. 37067

I purchased a brand new Samsung flex duo. It has never worked properly. I also bought the extended warranty. I've had a repair person out twice and it still doesn't work properly. Lowe's refuses to replace it. Samsung just wants to say it's ok. It is not safe. It is going to cause a fire and hurt my children. I'm going to sue for negligence and false advertising of extended warranty.

I purchased a Samsung dryer June 19, 2014 and a 5 year extended warranty. The manufacturer warranty covers the first 12 months. The manufacturer warranty offers everything that the extended warranty offers including reimbursement if applicable.
Lowe's Advantage routes you to the manufacturer within the 12 months. You aren't able to use the extended warranty within the 12 months of the manufacture warranty. So I am truly flabbergasted that your policy contradicts what an extension means. Lowes has told me that my warranty starts the date of purchase. Which from what I was told means that my extended warranty runs concurrent with my manufacturer warranty but I am not able to use the extended warranty until after the manufacturer warranty expires. I understand that it is activated the day of purchase so the system knows I purchased this extension the same day I purchased this product.  However the "Extension Start Date" is the date after the manufacture warranty expires. So how can you charge me for 5 years but only give me the benefit of 4 years.
This is truly upsetting to know that your company allows customers to be lied to. I have a dry that isn't running and because I was given 4 years extension but paid for 5 years I'm screwed. 
At this point I am out of pocket $150 plus. I took this all of the way up the ladder and recited a curtesy repair but that doesn't help with the misleading policy. It doesn't give me my money back that I've already spent on an appliance that should've still been under warranty. It definitely doesn't give me back all of the time and hurtful rejection I received with lie after lie being told.

I bought the Hampton Bay Ceiling fan with lights Model # M52-5B/4L but I cannot find replacement parts for this fan. Lowe's could not provide me with the bulbs with the ceramic base. The fan also has a glass shield or "glove" that goes over the bulb inside the globe and I cannot find that replacement part anywhere. I imagine its purpose is to deflect the heat from the bulb away from the globe. It is a beautiful fan but what good is it if it does not work?

Please help me find these parts.

Joanne C
[protected]

Hi! My name is Tracy Wright. I love Lowe's & my husband & I go to you often for supplies. This complaint has nothing to do with your awesome service at your all'S stores. This has to do with one of your drivers that drives a white pickup truck & has your logo all over the truck. He was turning left onto Commodore Blvd. (just as I was). I was in the left lane & he was in the right lane. He sped up to get ahead of myself & the car in front of me. He almost caused an accident because we had to come to a complete stop to let him cut over. He turned onto Palmwood Drive as well as I. His license plate number is: JM 8698. This happened around 8:00 pm or so on December 13th. When he stopped in front of a house on Palmwood he barely moved to the edge so I could pass by. I believe he needs to be investigated for his actions tonight. He's not a driver that I would want delivering my items. Also, almost caused an accident.
Any questions please feel to contact me. Thank you.
[protected] (my cell), [protected]@yahoo.com (my email) & 1134 Swan Street Melbourne Florida 32935 (is my address)!
Thank you for your time & cooperation in this matter. I hope you look into this & know that this is a serious incident. Thanks again!

January 23, 2019 I had a strorm door installed and as of today the installer has been back to my home six additional times. When I contacted Lowe's I was told that they would send the SAME installer back out a seventh time. I explained my disgust and was told that they would contact the Amherst store in New York to discuss this issue with the manager and call me back. However, no one called, and when I called to inqure about the next steps Lowe's would be taking, the representative told me that the manager, Nicky, was unwilling to refund my money or replace the door. Carla and Tiffiany, resperestaives from the 1(800) 445-6937 Carla, and Tiffany were very rude and disrespectful, even after asking to speak with someone else, Tiffany she was the only one who represented the complaints, there was no one else to speak too. I had a morning appointment to fix the door, had someone waiting to let the installer in, and the installer stated he could not be there before noon. I am so angry that I am being overlooked, and treated with such disrespect. I am looking into taking the next steps to resolve this issue which would include contacting the news stations, posting a review on other sites, in addition to asking our lawyer what should I do about my money being return or my door being replaced. So disgusted! FYI: Not nough room to write every incident...smh!

We have had this LG refrigerator for 1 yr. &1/2.
When purchased, we bought the extended warranty, which apparently it is useless. The frig went out, we lost all of the food in frig and freezer. We have called the headquarters 800 #, and no help here; we were told by the rep on the phone to rent a frig! This was after a week. It has been 3 weeks and still no frig. A repairman did come here this (2nd) week, but the company sent the wrong part. After calling repeatedly and someone finally answering the phone, we find out the part was ordered again and will be here next week. It has been 4 weeks without a refrigerator, and wait another week to see if this part works. The repairman that came, told us that our refrigerator is the worst kind on the market. Gee thanks. Wish Lowe's had told us this when they praised the LG brand that was sold to us. Over $2000.00 with extended warranty has got us no where. The lesson learned here is to NEVER purchase anything from Lowe's because they do not stand behind their contract. It is wrong and plain out crooked to con consumers in believing the product they purchased with a warranty will be fixed promptly!
Do not believe a word Lowe's tell you.

We bought custom doors in july only two have been installed. The first installer measured it the second installer said it was measured wrong. Now neither installer will put the doors in! They want me in november to find my own installer and refund my installation on the door.
It's probably won't fit because they measure it!
Please if anyone can help me reach anyone who cares at corporate or has suggestions I am open.
They have had our 10 thousand dollars since july.

Since September 10, 2019, I had call Lows numerous of time to make an appointment for my Samsung washer. Mind you, two weeks Prior to this date I I've called numerous of time and got all the running around. I even went to the store, but was not able to get someone on the phone to help me tell September 10, finally! Make the story short, two months later tell this date my washer has not been fixed and I have been on unsuccessfully to speak with a supervisor or management. This will definitely be my last time ever purchasing anything from Lows.