Lowe's
Reviews and Complaints

As a frequent shopper at the Lowe's, I always look forward to spending an enjoyable shopping experience. I had allowed myself to take some time to think about the severity of the encounter in hopes that I could put it behind me. As you are reading this, one should know that I have not put this shopping experience behind me.

Store location: LOWE'S Canada VANCOUVER - GRANDVIEW
Address: 2727 E 12th Ave, Vancouver, BC V5M 4W3

I had bought a brand new Whirlpool 50 gallon Gas hot water tank.
Model Number : WP650T40N-AV-400
Serial Number : [protected]

Here is the timeline:

Oct 6 - I bought a brand new gas hot water tank.

Oct 8 - The hot water tank was start leaking.

Oct 9 - I was calling the manufacturer. The manufacturer is A.O. Smith Enterprises Limited (Ontario office) I had explained to the officer about my brand new Whirlpool gas water tank is leaking. They had advise me take the leaking water tank to Lowe's for refund.

Oct 10 - My husband went to Lowe's in person (Vancouver -Grandview). My husband was talking to the Lowe's return department staff. My husband had told the front line staff that the brand new hot water tank is leaking. Lowe's staff had told my husband that he can bring the hot water tank to the store for refund.

Oct 10 - I was calling Lowe's (Vancouver -Grandview) and talking to your return department staff too. I had explaining to your staff. The brand new hot water tank is leaking. I had bought the water tank at October 6. It was installing by licensed plumber but not from Lowe's. Lowe's staff had told me that I can uninstall the hot water tank and get a refund. I had call the plumber and uninstall the hot water tank.

Oct 10 - 8:30 pm The hot water tank uninstall and bring to Lowe's (Vancouver - Grandview) store for refund. Lowe's declined my return. I was talking to Assistant Manager. Her name is Sacha. She had told me that
"No returns. Any product that has been cut or mixed cannot be returned". I have call Whirlpool and talking to them.

Oct 11 - I was calling Whirlpool (Ontario) office. They had send someone and get the water tank fix before 7pm.

Unfortunately on October 10, 2019, my opinions and positive prospective I had for Lowe's was no more. I have had the absolute WORST experience ordering from Lowe's Canada. I had paid for my plumber for more than CAD $600 for 2 times installation and 1 time uninstall for the hot water tank.

Whether buying or making a return, customers want to be helped in a professional and efficient manner. Customers' opinions of customer service is largely based on their perception of how they are treated. Most of BC Retailers are posting their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of the purchase date. I believe if I ask any front line staff from department store no one will give me wrong information.

It is very wrong, and this kind of practice towards consumers must stop.

I've been a Lowe's customer for so many years. These comments are made about the good people. The people who work at this store are very helpful, knowledgeable and courteous.

I understand that manager may have to fix messes that someone else caused. And, it's not fair, but that's life. Please deal with it and be a professional and take responsibility.

As a customer point of view, I think as a management you should admit your mistake and take responsibility for it. I think the manager is trying to get away with deflecting, or explaining what went wrong. I need some explanation.

Overall, we have been very unhappy with Lowe's and will definitely not buy from Lowe's in the future. I will inform all my friend and my family about my WORST experience in Lowe's too.

We have purchased laminate flooring for our Grandson's bed room refurbishing and the process has been a challenge. The purchase included flooring delivery and installation. When the flooring arrived over 10% of the planks were damaged in shipment and when calling to have this corrected we were asked to return the damage items and they would order replacements. This does help when the store already has installers scheduled for this week. We have spent hours on the phone with the Monkey Junction store in Wilmington and no one expresses any concern with the situation. Please contact me at [protected] if you can provide any support with this issue.

thanks as always
Gail

Well here we are going on week 15 for my 10% rebate for purchasing four major applainces. All you get is lip service. It is a third party and not us. Really, some chuckle head VP at Lowes hired this contractor, and they are working for you. This was adveristed in print, 6 to 8 weeks. A person could understand a couple of weeks delay, but not 7 weeks. I will never purchase another item from a corpration that can't recifty their poor choice ina contractor. Plenty of other places to shop. I am sure I am one of many being caught up in this mess.

Corporate President/CEO:

I need a resoultion to this issue immediately.

I ordered hot tub 8/18/19
paid for special home delivery which was originally slotted for 9/16/19
Delivery slipped "due to Hudson Bay manufacturer" to 9/21/19
I was told by Culpeper when received in store approx 9/19/19 it arrived damaged
I have been in contact with Joey (Mike Debbie Karen) managers of Culpeper store which haven't called
me back with answer to when it will be delivered
Order Date:
08/18/2019
Order Status:
In Process
Order #:
[protected]
Total:
$2, 279.77

I have severe health issues and needed this therapy spa yesterday.
I have yet to get an answer as to when this product will be deivered
and if there can be a discount and when the soonest it can arrive
and if it can be shipped directly to my house instead of going to
the Culpeper.

Im realtor and refer to your company often.
This is worst customer service I've ever experienced and Im old.

Please advise how Lowes plans to rectify this situation.

Debbie Fitzgerald
Getting You Home...
RE/Max Gateway
The Right Realtor Can Make The Difference
Working on Referral basis
I'm never too busy for your friends & family
[protected]@aol.com
[protected] Cell
[protected] Re/Max Gateway LLC, Gainesville, Va Office
FB GETUHOME

On September 28 at about 430 pm I entered lowes store 1937 in Jersey City NJ. I seen Amanda from customer care to honor my craftsman warranty. I brought my Craftsman versastack box, 4 inch flat head screwdriver, 4ah battery and box cutter blade all for swaps due to the items being broken. Amanda says she could not find my purchase through my Lowes credit card therefore she says that I had the item over 30 day to 90 days. Be that as I may I said the items all are under warranty whether being lifetime or 3 years. She went to her colleague and left me standing there for 35 minutes. Then Henry shows and tells me the same that Amanda told to me and would not let me get a word out just to tell me his store has changed the rules on how warranty is honored. I tell him quickly and ask him to hear me out basically begging him to listen to what I have to say he then ignored me and told me to have a nice day while walking away. I asked for his name and said that I will be reporting his unprofessionalism to corporate for not going the extra mile to call Lowes to retrieve a copy or the receipts in question  and getting me the tools I need for the work that I do as a electrician in the city of New York. 

I tried ordering a pressure washer off the internet from their website on Monday 9/23/19. I did not get anywhere with a local search so I called the customer service # 800-445-6937. I talked to Stephen and was told Panama City, Fl had one and he would have them ship it to my local store in Port Charlotte, Fl. and someone will call me back to let me know when we can pick it up. I did not hear back by the following afternoon so I called the above # again. At that time I was told that can't be done and they were sold out but the one that was advertised was Simpson Pro Series 4400-PSI 4 gpm gas washer fr $274.75. At this time with climbing the ladder I talked to Brian and he offered me the same specs on another pressure washer for 10% off of $979.00, model # Simpson 4200-PSI 4 gpm. This is a switch and bait scheme that they are trying t pull. After emailing the CEO, Marvin Ellison on 9/25/19 I get another person Sadie from corporate trying to tell me more or less "too bad". Do not deal with them! They could care less about you! I have enclosed a copy of the internet ad for everyone to see.

On July 1, 2019 I purchased a washer & dryer on line along with the necessary pig tail, dryer vent, etc and a ladder from the Fargo, ND store to be delivered to Alexandria, MN. Order #[protected]. I chose the 4th of July promotional 18 month 0% financing option on my Lowe's credit card. The items were delivered & installed on July 19, 2019. When I received my statement I was being charged interest at 26.99%! I have the email order confirmation dated & time stamped July 1, 2019 at 6:02 PM verifying the 0% promotional financing had been applied. Thinking this would be a simple correction, I called Customer Care. Boy, was I wrong! After 2 days on the phone speaking to 10 different people from customer care, internet sales & Synchrony Bank the issue has not been resolved. The explanations received range from the delivery date outside promotional period to the use of a 10% off Lowe's issued coupon negating the financing option. The order confirmation applied both the coupon & financing options & shows the delivery date. Customer care transfers calls to internet sales, who transfers back to customer care...in a loop getting no where! Synchrony Bank won't do anything unless instructed by Lowes. The financing option & coupon were the only reasons I ordered from Lowe's. Sure wish I had ordered from anyone else! Will never order from Lowe's again & would strongly recommend no one else trust their promotions. This transaction reeks of outright fraud. How can they change conditions of the sale based on the flimiest of reasons? I have definitely been duped! Buyer be ware when buying from Lowes!

Long story short, I bought 3 fans and the remotes on 2 of them will not shut off, yet won't work at all. The red light is acting like it is stuck or something. It has happened before and eventually worked again. I have had the light in the fan on all night because I was unable to turn it off. It is really ridiculous that the remote, being less than 2 years old, is junk. So now I can't turn the fan or the lights on. These were a big purchase for me and I had to hire an electrician to install them also. I am super disappointed, as I sit here and sweat in the dark without the fan or light. Will NOT buy again!

To make a long story short I purchased I grill, asked for help from staff at Lowe's . Staff damaged my car Lowe's said they were not at fault bc I asked for help. They also told me a could submit more evidence if I want to dispute the denial of my claim but they will not give me the video footage of Lowe's staff damaging my car which would be my only other proof smmfh. I will never spend my money there again NEVER! I don't know what else to do so frustrated...

Claim #[protected]
I have repeatedly tried to get my hybrid hot water heater serviced for two weeks. Told many times someone will contact me in two business days. No one calls or comes to do the repair/replacement. "Appliance Doctor" from New Braunfels, Texas, was sent out in the beginning. Couldn't repair it, said he would contact GE. He didn't. He doesn't answer his phone or return phone calls. Turned in a report that he fixed the water heater, which is false.

It has taken six weeks to go from my initial reporting of my non-functioning Husqvarna lawn mower to a rejection by Lowes of the warranty claim. Six weeks! And now Lowes says it is my responsibility to deal with Husqvarna directly since they, not Lowes rejected the warranty claim. My Lowes Extended Protection Plan states under Parts and Labor, "We'll partner with the manufacturer to make sure you're taken care of during their warranty, and pick up where their warranty ends." Now, according to Lowes that means they will pick up and deliver the mower to the service center, nothing more. It is up to me to fight with Husqvarna directly to get them to honor their 5 year warranty on the mower frame which broke under normal mowing conditions. I will never purchase another Husqvarna product or set foot in a Lowes store again and I recommend that everyone else on the planet do the same. Go to Home Depot - if they screw up they fix it!

I ordered a dishwasher in house at the Camden, DE Lowe's. I was told it would be delivered on August 6, 2019 and that I would then be contacted. On August 8, I called Lowe's to get a status and was told it arrived that day. When I askd why I was not called, I got a run around. I asked when it would be delivered and was told the next day, August 9. Lowe's subcontractor would contact me between 7 and 9 PM. No call happened. The next day, August 9, I receivd a phone message that my diswasher woulkd be delivered between 1 and 5 PM. At 5 PM, I called the subcontractor who told me that "Thomas" at Lowe's had cancelled the delivery. I then call Camden Lowe's and asked for a manager. "Monique" answered the phone and told me 1.) my diswasher arrtived August 6, not August 8, and that 2. NO ONE HAD SCHEDULED A DELIVERY, and Lowe's still had my dishwasher. She guessd that a cashier made a mistake. She promised delivery the next day. She said she had my diswasher there. She said this time it would be delivered because she was taking care of it personally. I was skeptical and told her I would not accept further delays. One half hour later, she called back to say that she would have the unit delivered within an hour. An hour later, Monique called me to ask if the unit was delivered EARLIER THAT DAY. She then said the subcontractor, not Lowe's, had my dishwasher. I am now stuck without a dishwasher, I lost a day I had set aside to receive and install it, and have to get my money back from Lowe's. Don't make the same mistake I made. DO NOT PLACE IN STORE ORDERS AT THE CAMDEN DELAWARE LOWE'S!

Ordered in the store
Paid in full
Guaranteed delivery when we moved into our new home- called ahead and was told yes
It's been 3 days and we still don't have appliances and keep getting the runaround.
Manager George assured me he would follow up today and make it right... never heard from him this morning and when I called she said he was off today.
Delivery is still pending... unacceptable

Calling up the line to hopefully get some help somewhere. Very disheartening.