MultiChoice Africa / DSTV
Reviews and Complaints

I wish to lodge a serious complaint against DSTV for screening the program Lucifer.

I am a Christian and find the screening of any such program very offensive. this program is trying to portray the Devil as someone who cares for people. this is a deceptive lie. Many people who don't know the truth will be deceived by these lies.

I am a DSTV subscriber and I feel utterly offended that I have to pay subscription fees to a service that will so blatantly disrespect my views and who will deliberately show content that will offend and harm me and my family.

DSTV should remove this content immediately.

Good day, last year we phoned as our decoder broke and we wanted to upgrade to Explore deal. They stopped our account and said when Explora installed they would reset account. After months of No contact whatsoever, we again enquired, still no response from DSTV! Shocking but true. In the new year we thought maybe we would get a response, nothing from Dstv, so we went to a service provider in Hartbeespoort, unfortunately the owner had died. We got a quote, too high so we relented and bought a new decoder 4U. On connecting and reinstating our account, this department had wonderful service, we told them of our appalling service from DPP. We did get a call! Unfortunately the i was at the hospital in a lift and asked please please please! Phone me back at the4 that afternoon as i desperately wanted an Explora installed. No go so i decided today to phone again, customer service explained they could only pass to DPP, i then go another lady who once again says she will pass info onto them, because that departments lines are busy the system puts you back to DIP customer service! Appalling service! You need to up your service in the DPP ! Employ customer service oriented people with experience, there are a lot of us unemployed experienced seniors 50 plus who are more then happy to help and be paid!

Good day,

Please note that this email is quite urgent and failing to respond and with a solution to my problem will lead to me taking this to the media and all complaints boards that I am able to get comment and decision.

I bought a DSTV explore second hand. Your customer Sharon Nefdt Id no. [protected] sold this to me and all relevant documentation was handed to me to do the transfer of ownership.

I was at your N1 city multichoice office today and was at counter 25. I was told that the device was under contract. The service agent told me that the transfer can only take place after the 24 month contract has expired.

• I was never aware that the device was under contract and now am out of pocket of R1500.00
• How can customer’s bridged your contract and according to your line manager Desrey de Briun it is stated in their contract that they cannot sell their device but this has been sold to me.
• According to the consultant who gave me a response about CPA(consumer protection act) but decided to release all information anyway(contradiction) payment is up to date on this customers contract.
• Customers can now take out contracts and sell their device making money on it and DSTV still getting payments are unaware(Seems to be a scheme that can be running).
• The device is now in my possession but I have to wait 24 months to transfer the machine into my name who has been a customer of you guys for some time.
• Your guys website and information says nothing about checking the device before buying it or calling the call centre and what seller would divulge their personal info for you to check before selling.
• The website provided requirements and I gave everything required(attached).
• What is very disappointing is that the service centre did not even attempt to contact the owner and gave me contract rules and procedures.
• DSTV might not have sold me the device but it is still under your contract and it is clearly told to me on numerous occasions that it is between me and the seller. The seller has bridged your contract and the fact that you are prepared to sit back is concerning.
The above is just a small part of my complaint and I request a decision be made, as I won’t rest. R1500.00 might not be much but its R1500.00 less than I had two days ago. Who is going to replace that.

Transfer of ownership on a device that is clearly not stolen, I require a response urgently as although it is a luxury, peace of mind is a state and that I am not at the moment.

There is a legal duty on every applicant for a contract to make a full and complete disclosure of all facts that may affect the risk being undertaken by the company. This duty of full and correct disclosure is a fundamental principle of contracts, and the slightest breach of this duty entitles the company to cancel the contract. This has now happened, as the proof is attached. The matter is between the company and the customer. There should be no problem with transfer of the device.

I await your urgent response

Regards

Mogammad Thabiet Mintin I COMPLAINTS ASSESSOR
OMEM CST Complaints Management
Old Mutual Life Assurance Company (SA) Limited
Licensed Financial Services Provider
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I contacted Multichoice in Dec to inform that I was going away on holiday and to cancel/block which they usually do, and also asked for amount I should pay. The agent who seemed to be a trainee said that he could not assist with my request and I could only schedule for end of Jan. I became frustrated and cancelled my debit order and asked for package to be downgraded, which he could not assist with as well. I returned from holiday early Jan and realized that service was disconnected. I spoke to Agent who was surprised that I did not receive assistance in Dec. He assisted with the downgrade, he provided an amount to pay which I did. He said that billing dept will need to reverse the other charges and provided a number for me to follow up but they do not answer their telephones. I spoke to another agent on 31 Jan and asked for amount I should pay. It took long to explain the entire incident, and he said that the journal entries were not done. He said i should wait and he will provide feedback on amount to pay. he said they no longer block during holiday. I was not told.Service now disconnected. Its time i received a credit for all past inconvenience or will report it to relevant dept

New contract for DSTV Explorer was approved. Explorer was delivered on the 28th January 2016. Installation was done on the 29th January. Ever since don't have any channels active as the consultant who approved my contract didn't put me on the correct packaged. More then R300 was used to make phone calls from the 29th January until the 2nd February only to get a "promised" that someone will phone me back. I have to tell the whole story to every person answering the phone only to hear " o yes it is showing someone will phone you back within 24hrs". It is 6days later and still no phone call from Multichoice.

My account nr is 4015 7584.

1) i have applied for the explorer package and had to to pay for cell phone calls made to them as they did not keep the promise to on the delivery date.

2) This will be the 2nd month that that no debit order came off my account. Why was I asked for my account details and they cant expedite the debit order. I dont have catch up even though I took the explorer to the branch to have it checked out

3) DPP department people needs to understand that they not make life easier.
I have extra petrol usage cos I have to make a cash payment at a branch and if they disconnect during the cause of today then I must pay for reconnecting fees due to the fact that someone was not being effective enough.
4) Please note that I am a very unhappy customer.

Lydia Hendricks
[protected]

I was on family bouquet during last year 2015. During december and january 2016 I requested that multichoice upgrade the service to premium bouquet for the festive period during december 2015 and january 2016. This was done and the subscription was paid by debit order. During january I called and asked multichoice to just downgrade me back to family bouquet from 1 february 2016. The agent informed me that a note has been noted on the system and that the downgrade will be done and that I must please call again on the 31 st of january and confirm that the downgrade is going to be done. I called in again and was informed that the downgrade will be done. Yesterday, 01 february 2016 I checked the service and the downgrade was done. Multichoice has sent the debit order through for premium bouquet and the funds were paid to multichoice. I am demanding the money back that multichoice has taken after my phone calls requesting the downgrade be done. If multichoice does not pay back the difference by 12 o’clock tomorrow, I will be filing a fraud charge with the saps, refer to your voice recordings multichoice.

I am offended by the airing of the series on Fox channel called Lucifer. It goes 100% against the Christian beliefs. Lucifer, aka Satan, the devil, the evil one, fallen angel, murderer, accuser, deceiver, adversary etc are NOT a nice guy who wants to help and be nice to people. This blatant glorification of him in this programme is offensive and goes against Christian believes. The programme also airs in family time exposing this untrue image to innocent children! Please remove this rubbish from our tv screen.

DSTV will broadcast the program Lucifer. This is dangerous in every way. Who ever approved it is either in the occult or severely ignorant. Satanic rituals will be taught and innocent people will start dabbling in the spirit realm. Satan will get legal right in their lives and the next generations to come's lives. They will invite demonic powers in their lives that will destroy them . Please I know this is the truth. Just google the term Satan and legal right together and see what comes up. This is no empty fun, its real and it is harmful. Please listen...or innocent people will pay a very high price. I you are in the occult I assume this is something you want but I plead and plead go and look for the God of beauty, wholeness and peace. His name is Jesus. He can give you so much more. If you are just ignorant please go and search for the truth. Please stop the broadcast of this program.

DSTV have been unable to debit me for 2 months, due to a system issue on their end. They are very quick to disconnect service due to their error. In 2 months I have been dealing with a number of consultants and supervisors and still they are unable to debit my account. Perhaps before advertising the benefits of switching to debit order DSTV should make sure they have processes and systems in place to actually debit their clients. PLEASE DEBIT MY ACCOUNT.

Cassandra Cronje
[protected]

New series that aired 27 January 2016 on DSTV channel 102 called "Lucifer". This programme is aired at peak family time whilst young children are still up and able to watch this satanic broadcast. This goes 100% against my Christian values and is detrimental to the youth and young children of this country. What are we trying to teach our children that Satan and his demonic ways are ok and the way to go NO NO NO...HOW WILL WE EVER BUILD A BETTER SOUTH AFRICA IF WE STAND FOR AND PROMOTE SATANISM!

I have removed the Edge tv channel from my list of favourites and I have also blocked that channel permanently. The series, Lucifer, which begins tonight on that channel, is glorifying Satan and making him out to be a helpful, caring person when in fact he is a heinous, vile fallen angel condemned by El Shaddai for ever. If more people remove that channel and block it, and not watch it, in effect, boycotting it, perhaps the producers will WAKE UP. And NO, I am not a prissy Christian who moans about everything. I am someone who knows the horrors and aftermath of what witchcraft and satanism can do. Watching that show will open the door to Lucifer and his demonic sidekicks, giving them free reign to move into your homes.
I think it is utterly shocking that DSTV would allow something like this to air across any of their channels. The other series called American Horror Story is just as heinous. Violent, degrading, sick, perverted, bloody, satanic...you name it...it is ALL there. Now we have to be subjected to yet another series...even worse...gloryfying the prince of darkness himself.
Enough is enough.

I find it utterly disturbing that DSTV (Multi-choice brand) would allow a TV program to air on 1 of their prime channels (MNETedge) named "lucifer" that promotes and idolizes an extremist religion - satanism! Airing: 27 January 2016 @ 07:00pm This is highly irresponsible behavior from the senior management at MultiChoice/DSTV/MNET and fail to realize that South Africa is a Christian nation and by airing this anathema to Christianity they are bound to do more harm to their brand/reputation than they understand. Would mnet allow their channel to promote islamic extremism by playing a tv series called "Osama Bin Laden"? that plays down the crimes of this religious extremist? absolutely no difference between satanism and islamic extremism. Having had a DSTV premium package for over 15 years I would absolutely rather cancel my subscription as opposed to run the risk of having one or more of the many people that live here to be exposed to this degenerative poison. Resolution: Remove the show from the upcoming lineup.

DSTV/MultiChoice have been debiting the incorrect amount for the past 3 months. (Account: [protected]) 26/10/2015 - R1, 175.53 25/11/2015 - R1, 133.00 28/12/2015 - R1, 133.00 Note that the authorised amount is R814, 00. Originally their call center staff kept referring back to Nedbank insisting that the fault is with my bank. DSTV/MultiChoice also threatened that they would blacklist me should I reverse any of the debit orders. After searching various consumer sites/forums, I got hold of some of MultiChoice's managers contact details (Natasha Abed & Manti Seleka) and was put in contact with their ***** department - Herbert Mosavel. For the past 2 weeks I have been dealing with Herbert Mosavel, the ***** Administrator at MultiChoice. Herbert is handling the Debit Order ***** cases and has informed me that MultiChoice is at fault and that I will be refunded, but every time I contact Herbert there is a different excuse why the refund has not been done. On Friday, 15 January, I asked for my DSTV/MultiChoice subscription to be cancelled. Once again I was promised that money owed to me, (R999.53) would be refunded to my bank account. Yet again, no refund has been done.

DSTV/MultiChoice have been debiting the incorrect amount for the past 3 months. Originally their call center staff kept referring back to Nedbank insisting that the fault is with my bank. DSTV/MultiChoice threatened that they would blacklist me should I reverse any of the debit orders. After searching various consumer sites/forums, I got hold of some of MultiChoice’s managers contact details (Natasha Abed & Manti Seleka) and was put in contact with their Fraud department - Herbert Mosavel. For the past 2 weeks I have been dealing with Herbert Mosavel, the Fraud Administrator at MultiChoice. Herbert is handling the Debit Order fraud cases and has informed me that MultiChoice is at fault and that I will be refunded, but every time I contact Herbert there is a different excuse why the refund has not been done. On Friday, 15 January, I asked for my DSTV/MultiChoice subscription to be cancelled. Again I was promised that money owed to me, (R999.53) would be refunded to my bank account. Yet again, no refund has been done. My account number: [protected]

My new PVR Explora does not want to download the Catch up Plus programmes and apparently this has been going on for a long period. My daughter is now at 4 weeks mine a week. When I called and spoke to the Multichoice catchup department they say they do not have a problem and yet when you phone the pre recorded message says that they do have a problem. Who do we believe and really they need to get it sorted. Maybe we should all cancel our subscriptions?

Re Account Number: [protected] - Aletta Herselman This email was send to Multichoice on the 9th of December On 2 November 2015 the attached document was sent to the Change of Ownership department to do a change of ownership for a walka that I sold. The change of ownership was done on the 7th of November 2015. After the change of ownership was done I went onto my DSTV account on the internet and saw that the wrong walka was transferred. I have contacted the DSTV call centre whereby they assured me that the right walka was transferred to the new owner. The new owner started experiencing problems with the walka although she paid for the month of November 2015 she could not use the walka. On 4 December 2015 the new owner came all the way from Pretoria so that we can sort out the problem. We went to a DSTV Centre in Mondeor where they informed me that the wrong walka was transferred to the new owner. (This after the DSTV call centre assured me that the right walka was transferred). I went home to get all the paper work and phoned DSTV. The service that we have received from the call centre was extremely poor. The phone call costed me a R100 and my problem was not resolved. I had to explain everything to the lady that answered the phone she told me that I must hold on she just want to confirm with the supervisor what she must do to fix the problem. While I was on hold I was transferred back to switchboard where another lady answered the phone. Once again I had to explain the problem to her. She said to me that she had escalate the call to the walka department and ask them to rectify the problem urgently. Again she said to me that I must hold on she just want to confirm with the supervisor if there is anything else she could do to resolve the problem sooner. She has put me on hold before she could provide me with the reference number. Again I was put back to switchboard where a third lady answered the call. I had to explain the whole situation from the beginning. I have asked the third lady to please phone me back as my airtime is running out and she said that they cannot phone out. Why do you have a call centre if they cannot assist you? R100 is a lot of money to spend without any resolution to your problem. Basically waisted money. Does this mean that we should not phone the DSTV call centre because they are only there to take your money. I have contacted the call centre again this afternoon (9 December 2015) where they informed me that no call was logged or nothing was escalated to the Walka department. I cannot express the anger and disappointment that I am feeling right now. I am a multichoice customer for over 20 years now and this is the service that I receive. My problem is still not resolved. The attached document was the original request for change of ownership. The walka with serial number [protected] must be linked to my account ([protected]). Walka number [protected] must be linked to account (Mrs Smit - 7109346). Please can you fix the problem urgently. After this I have logged 3 more calls to get the problem resolved. It is still not done. I don't think they know how to resolve the problem. They don't want to give me a contact number for a manager so I can speak to them. I am now at a stage where I don't know what to do. Please can you assist.

On the 22 November 2015 my DSTV was suspended, and I could not understand why, so I logged on to my self service dash board and realised that my service was suspended due to payment, so there was an outstanding amount that needed to be paid so I made the payment expecting my services to be activated, after making the payment my services was not activated so logged on to self service again and then was asked to make another payment which I carried out and then my services was activated. I then realised that the payment made was excessive so I contact the DSTV customer service department, and was told that my payment for November did not go through and I was sure it went through as I had sent them proof of payment, I then did a follow up and as told by a call center manager that payment for August was not received so I then went into my account sent through the proof of payment for August and November on the 15 December which I am yet to hear from her, now services have been terminated and was asked to make a payment of R 390, 67 which I have made and my services are still suspended because they require a further R 500, 00. This is getting ridiculous.

I requested a change of ownership on an account on 02/11/2015 and the change was confirmed, the I requested a change of decoder(explora) ownership on 04/11/2015 and that was confirmed as well. On 15/12/2015 I had the Explora installed and when I called the DSTV call centre to have the decoder activated I was informed that the account was still on the name of the previous owner and the Explora was put on a newly created account! I had to send a request again on 15/12, and today it is the 19th and this still has not been finalised! I am very unhappy with the services I have received!

We purchased a second DSTV Explora on 6th Dec already and no DSTV Catch Up series were loading but BoxOffice titles were loading on our secondary decoder - So we took decoder to Multichoice N1 City, Cape Town and they replaced it for us. We set up the new Explora we were given and still no catch up - so we purchased and had someone install a 90cm aluminium dish to ensure that signal quality would be better but even though the signal improved drastically - still no catch up on our secondary decoder. Our primary decoder has no issues and it is also an Explora. So back to Mutlichoice and they were unable to assist and have since advised that it is an issue they are unable to assist with. Please can someone get in touch with me to discuss what needs to be done to resolve our issue as it seems we are not the only people who have this problem - should you require any further details, contact me on [protected] - I am paying for a service that I'm not getting full functionality from. So please get back to me soonest.