MultiChoice Africa / DSTV
Reviews and Complaints

I want to lodge a complain about the Company called Morops Project in Amandasig I went to them to for installation of DSTV which they charged me R450 without explaining to me about the call fee the came to my place twice only to find out my dish is faulty and I managed to get the working one this morning I called them to installed it they told me I must pay R450 again I feel that they are ripping me off so it means I must pay R900 for installation they are taking advantage of me as a multichoice customer .

We are working in this company .than we are no longer happy with this guy .we work hard Everytime but he doesn't take care of worker's we don't have uniform we use our own tools .he is paying us R35 per dish .he delay of payment.can multichoice tell us why should the company treat us like this.we are doing lots of money for this people but at the end we get nothing

Good day

I have called in several time regarding a DSTV account that was opened under my lost ID and I was referred to the walk in center here in Nelspruit but I did not get all the assistance I was look for, the account is still active so can you please assist me to close the account . and the lady at the walk-in center told me that 5people have opened account under this ID

Good Day,

Customer number - [protected]

I trust this email finds you well.

I am writing this email to you as I am receiving no assistance from the call centre or the management team.

So my husband is the account holder here, but I do the payments every month, so our payment date is the 2nd of every month and last month I made payment of R650.00 for the month of February via FNB internet banking.

I normally make payment around the 24-25th monthly but my payment date is the 02nd as mentioned above. Ever since I made the payment last month for the month of February my services have been disconnected every single week and then I have to call in, help one of the consultant trace my proof of payment, allocate it to the system and then reconnect my services.

This morning I woke up, my services were disconnected once again, oh and bearing in mind im on compact plus so the payment amount is R490.00, I paid R650.00... Anyway, I called in a few minutes ago and spoke to Msizi Reuben Malinga, who managed to pick up my proof of payment, and then advised me that I must pay an amount of R691.00 to reconnect my services and advised that from the 24th to the 24th is a month, however my payment date runs from the 2nd to the 2nd and the payment I made in January of R650.00 is supposed to cover me until the 2nd.

I then asked him why he is giving me a new payment date, why is he changing my payment date and he was giving me the same story of the 24th to the 24th and once again I will say that my payment date is the 2nd and not the 24th.

I then asked to speak to his manager, he put me on hold for a while, and came back to me stating that his manager advised that they will not speak to me but to my husband as he is the account holder, the more I explained to Reuben that yes my husband is the account holder, but I do all the payments, my husband does not have a clue what is happening with regards to the payments, I then asked Reuben to give me his managers details so I can speak to them directly and explain this to them, Reuben refused to give me his managers details.

May you please look into this matter and have my services reconnected, because I am definitely not going to be ripped off by paying R691.00 to reconnect my services when I have paid until the 02nd of March.

Awaiting your urgent assistance.

i have sent several emails to dstv to review my account but no luck .They say that i owe them R2891.00 of 3 months without payment of which i never used .Neither communication sent to me regarding the debt.The moment i stopped paying the services where services.till to date. I discovered about this debt when an agent called asking if i would like to use their services when i refused she asked me if am aware of the R2891.00 debt.Now im doing my own investigations only to be forced to pay for services i never used.

I've assistedby 4 consultant today regarding the wrong payment, I've send and Email with the proof of payments even now my account still suspended.

Spoke to different consultant, giving same information but yet no assistance.

Was assisted by Akasha, Sihle and Nompumelelo what a pathetic service recieved from those consultants.

I requested for a call back as when I call I deal with a different person.

I think it's about time I close off DStv and switch to WiFi

Annoyed Client
Modiehi

Date of payment: 15th February 2020
Client Number: [protected]
Complaint: Why does it take so long to do an allocation to the correct account ?
Description: Unfortunately my beneficiary reference on Internet banking was my old one: 86940 and a payment of R4000.00 was made against this. I sent a proof of payment to proofofpayment@dstv.com with the payment details on the 15th Feb. This mail was read by this department. After three phone calls to three different call centre agents from Monday 17th to Wednesday 19th and a Manager and a message sent saying that I must a payment of R4000.00 today (or I suppose get suspended?), my account balance as of today (19th Feb 10:09) still reflects that I owe R4000.00. Each agent verified the proof of payment and said this would be sorted in 24 hours.
Not great service at all from a supposedly first world company !

Last year I upgraded to Dstv compact, only happened for one month, I was downgraded to Dstv family, by who I don't know. Around December 2019, I tried to upgrade again via self service channels and upgrade has been pending since. I decided not to pay the premium for that month since my dstv just stopped playing. The whole of January 2020 I did not pay until month end when I payed the amount they said I was owing, I called and asked for the reconnection. The lady who was helping me then said that the options are grayed up she can't help me, she said that she will escalate the matter to her supervisor who will get back to me within 24 to 48 hours and help me, no call received. A few days later the was no more signal, even channel 100 was not playing. Called so. Someone to help with the signal, it was resolved, and right then it still appeared to me as if I'm owing. I paid the balance, called them again, the guy I was talking to guaranteed me that no matter what this gs will be OK in the next hour. But they didn't. I called in two days later which is today, the query is "escalated" again. Like now, I have lost hope at all with dstv, they lack consistency, no customer care at all, they don't follow up on us, the month is almost over next month I will be paying /owing another premium. It is really not fair on us. All I need is reconnection and upgrade, that's all.

DSTV - pay for Price Lock without receiving a decoder and did not consent.

We were existing DSTV clients and had to replace our decoder.
We saw the Price Lock Promotion and send a sms.
My husband was contacted by the Price Lock agent, the lady however phoned him back and informed him that he didn't qualify for the Price Lock Promotion due to the fact that he didn't want to provide his banking details telephonically.
We went and bought a new decoder at Hi Fi Corp.
Oct and Nov 2019 - R1 800 (double the premium) was deducted from our banking account, since then an additional R99 gets deducted for Price Lock!
How is that possible? The Price Lock agent specifically phoned my husband to inform him that he did not qualify for Price Lock Promotion, we bought our own decoder!
In sort:
1. There is no mutual agreement/contract between my husband and Price Lock (please listen to their recordings)
2. We did not receive a decoder from Price Lock/DsTv, we bought our own and paid R1800 for the latter at Hi Fi Corporation.
I contacted DSTV on numerous occasions, but with no avail.
Please assist:
Client: Dr PW Lombard
Customer nr: [protected]
Contact details:
e-mail: [protected]@lantic.net
Cell: [protected] (Wynand)
[protected] (Louise - spouse)

On 2 january 2020, I wrote to dstv help to request a downgrade of my package from dstv compact to dstv access. On the same day, I received a response stating that "we have scheduled a downgrade of services to dstv access for 01/02/2020 as requested." on the scheduled date, the downgrade did not take place. I resent an email follow up on the 1 february 2020 for a downgrade. I received feedback from daniel thwala on the same day stating "please make a payment of r242.97 to activate dstv access on your account." I made payment but the downgrade was not done.

Good Day
I phoned multichoice to find out how to cancel subscription June 2019. I was told to phone 5 working days before month end. After more than and hour I cancelled it on the 19th July 2019. The cancellation fee was in my account they never deducted it. I did a change of ownership in August 2019 on my Explorer. The new owner also asked if I have any outstanding fees they told her no. I was contacted by Blake and [censored] Attorneys on the 13 Sept 2019 about outstanding money. I told the lady that phoned me, that Multichoice never deducted the cancellation fee from my account. So I did made the payment and sent it to Blake and [censored] and they told me everything was in order. 1 October 2019, 9 Dec 2019, 2 Jan 2020 Multichoice deducted money for the debit order. I have to pay the bank fees because I do not have the money in account. I am living in Australia since 3 October 2019. So how do I stop Multichoice from debiting my account!

I did a payment for my monthly subscription and now dstv says the didn't receive the proof of such, so now i am sitting without service/subscription and they keep telling me to send the payments to proofofpayments@dstv.com
still while on the phone they don't receive it and i don't get any reply mail with my reference number even though ive send 10 emails to this account i asked the lady for an alternative email and the reply was we don't have one so how does this work? I want a refund of my funds and i want to cancel my subscription if this is the type of service that their customers who carry them must get.
Thank you but no thank you.

I have 3 Decoders in defferent locations however i have requested for one decoder to be disconnected, this was not fulfilled and as a result i am now liable to pay over R1800.00 which is even more that the subscription of 3 decoders.

Again i have made a payment and to this day it is not reflecting on my account, i even took a step to send the proof of payment to unallocated to multichoice and i have not recevied any feedback.

Good day.

I must say your service is the best hey,
I have been holding for 30minutes to you call center.finally I go throu I ask to speak to one of the supervisor…wow what a joy"mam the supervisor said he cant spek to you he said I should give you this email address and you email him…..what a service!

My Mom'S services are disconnected because she requested to migrate to the Lower package on the 27january and she was told she still have credit (call center agent she spoke to was Nolusindiso).Apparently she did not change my Mom s package as per her request, so she did not help her now her service are disconnected.

I called in to complain, answered by Masanda who could not even give me a number or email address for complains department.she also cannot her us, instead she is insisting that we must pay R450 to reconnect our service and also is not her problem because Nolusindiso did not help us.

Keep us the best joke service guys, Hellopeter will hear about this.

Accredited installer punched wall and mounted cables below cornice of a new cealing without concert from me the client. The excuse was he doesn't want to get dirty placing cables thru a newly installed cealing that has pigeons. This was extra view installation and he pulled originally installed cables from the cealing to mount them across the house passage and punched two walls for the extra view installation.
Asked why he didn't use the cealing he said it's the professional standard of DSTV installation and I the customer must buy cable covers to cover the cables he mounted. This cealing is new and was redone end of December 2019. This I believe is unprofessional and me as client did not give approval for damaging my walls. Client is not responsive to calls or requests for fixing this wall

Morning all, I just want to share response from Dstv/Multichoice. These people lie and just won't payback your refund back. After being on the ph

one with them for most of December I wrote them an email explaining that I was retrenched and an exemployee of Multichoice. There is a refund on my account R3700. I gave through all details. They got back to me and re-requested my ID number ... I told them to read my email that I send as all the details was on there. They said they sending my query through to HR. Never had any response from HR. I wrote another email and can you believe I was requested to resend my ID, bank statements and so much more. I once again referred to my initial email. Got a response saying they are now sending the payment through to Finance. 12 days later I send a email asking what is happening. For the 3rd time I was requested to send all my details through. ID ... I once again referred them to my 1st email as this was still attached to my latest email. Once again an apology came though. I was told that finance rejected my payment. I once again gave all my details as per there request. They now sending it back to HR for a override. Once again I wrote and email as no one gets back to u. Once again i was told that its back at finance. Day number 3 at finance and waiting. If I as an exemployee from the company is struggling i cannot understand what everyone else must be going through. Please make sure everyone keeps there reference numbers. This is your proof that you have correspondent with them.

The problem is. Higher management does not read what people have to say on these forums so they do not care that there company has a bad name.

It is so regrettable that a company that is delivering an expensive service does not care about there customers. Really sad. I have now got an email address for one of the CEO. I'll keep everyone updated.

For 4 months I have being tying to contact DSTV /Multichoice to resolve issues with my online profile. I did a change of Ownership from my late husbands name to my name and since Oct 2019 the decoders linked to my profile is incorrect, I cannot see my billing information and we also cannot use DSTV NOW or Showmax.
I have logged at least 7 incidents/tickets and each time I am told that they are escalating the issue and will get back to me. No one ever gets back to me.
On Tuesday I phoned the call- center again and spoke to a friendly lady called Confidence. After being on the phone for more than an hour, she promised she will phone back at 15h00. 3 days later, still no reply.
I am really fed up and cannot afford to spend hours on the phone or on live chat.

I hope that this complaint reaches somebody that will respond to my complaint.

I pay nearly R 1000 a month for my Premium subscription.
Since the end of Dec 2019, I have had poor or no reption at all.

I am extremely frustrated that I pay such a large amount monthly to be getting such poor service.

My complaints seemingly have fell on deaf ears. I have called in on numerous occassions.

I am seriously considering cancelling my DSTV subscription as I believe it is total waste of money and I dont believe I should be paying for a service not recieved.

Can someone PLEASE confirm when this will be sorted out before I cancel.

Ricky - [protected]

Extremely Frustated Viewer.

I had the worst service ever. Just need you guys to remove the debit order we made.
1. I called on Friday the 24th inquiring about my account which had a balance of R2540 that was to be paid on the 27th Monday of January 2020. Which the balanced was wrongly calculated by DSTV say that I had another account which was a lie and I explained to the guy who was helping me.
He went on saying that he will convey they message to his manager/supervisor and it will be sorted out before the end of that day Friday the 24th.
The references number for that call was ([protected]/i18)
2. I called on Monday after I notice that the money has been taken from my account inquiring again to what happened and explaining to the lady that wS helping me that the debit did damage to my account most of my debit order didn't go through because of this amount not forgetting the reversal charges et.
Her also said she will speak to someone and she put me on hold until the phone hangup on its own that call took more than 30 minute.
I would like to be compensated for all the unpaid debit including the charges.