MultiChoice Africa / DSTV
Reviews and Complaints

I paid my account of R939.00 on the 28th of December 2019. I have bought a house and my dstv was relocated. Ever since DSTV has billed me for a 3rd decoder which I do not own. I only have 3 explorer decoders. I went to the Uitenhage branch and spoke to the manager Melissa. She explained that they are only agents to DSTV and that they bill me incorrect. She did log a journal on their system, but head office just ignores her. Since then my dstv keeps being disconnected. It was disconnected 29 Dec, 1 Jan, 6 Jan, 8 Jan, 13 Jan, 17 Jan, 21 Jan, 24 Jan, 26 Jan and 28 Jan again. I had to phone in every time or go to the branch. The head office just tells me that my account is in arrears, which is not the case. This is unacceptable for I have been a client for almost 9 years and never was my account disconnect due to none payment. This mistake is by Multi choice self and this needs to be rectify for I am now fed up for this incompetency. It is costing me money to phone and hold on for like 30 minutes every time as well as my petrol

i took an explora price lock deal last year in October for R649 on a compact plus subscription..i paid R660 for october withphone banking app cause my debit wasn't activated, november and december i paid on the 20 th R650 but on 28 december its suspended till this year 17 january and i called many and coudnt get help till today price locks fails me

I have been calling the multichoice contact center since early November 2019 to undo subscriptions that was wrongly added to my account
I purchased a DStv explora decoder from multichoice however I didn't connect it, this was done by a consultant who had no authority from me to connect it, the decoder is still in its box and is not connected at my home. On 06/11/19 I spoke to Fortunate under ref id [protected]-i101 and was advised that this was done in error and she would escalate to the price lock department to reverse. This was never done
I called again after my DStv was disconnected and again was told that the issue was with price lock
On 09/01/20 I spoke to Viogan who said he would escalate yet again however nothing has been done. I called again on 22/01/20 and spoke to Shamila Booysen who fed me the same story. I asked to speak to her manager/team leader (Adrian Philander) however he advised that he was too busy to speak to me and if I wanted I could wait 30 mins if I needed to speak to him. This is pathetic service from DStv and I now demand my refund for the incorrect services with interest that I had to pay in order to reconnect my services
It's no wonder that people are moving away from the service, the consultants have no clue what's going on and the managers are even more pathetic. So much for great customer service!

My dstv was disconnected due to a billing fault on their part. No manager or supervisor available to assist. The agent couldn't give a reason why exept i have to pay again. I want to disconnect my dstv. Service i down the drain all they want is your money and if they make a mistake the customer has to pay? I don't know why they treat customers like this. And if you want to speak with a supervisor or manager they are all currently busy...

MI bought a Dstv explore on dpp in June 2015 on premium package, iv never missed a payment ever since, was shocked when in 2019 September Dstv tried to debit R37 000 from my account again in October November and December, when I called them they said iv never paid since 2015 n I still owe the decoder n m in arrears so they cut the viewing January 2020 they said I xud pay R3000 of which I paid n yet they said I owe them R1010 for the explore, and they keep saying they resolving and they never do, please advise is there any legal action I cud take against them

on the 8-01-2020 i called to downgrade my subscription to R105 package and paid R235 including PVR, but i could not catch up and of my SABC Soapies
i called call centre on the 9/01/2020 was adviced to unpug cable and restart decoder and said it should work but still nothing

on the 16-01-2020 i called again spoke to nomfundo and went through diferrent process for same querie, she advice that i go to settings and format the whole system still i get error when i want to catch up, instead it deleted my movies that i had recorded before

please help fix error or Reimburse my money i paid for PVR
cell [protected]

Good day

I am very unhappy, because I have called in and SMS'd on 30 December 2019 to upgrade for another 24 months contract on the price lock.

I have called 5 times already and SMS'd to the price lock number.

The first time they told me that my explora has been delivered already although we received nothing yet.

The second time they told me that the courier collected the explorer on 3 January 2020.

The next time they told me that there is a huge delay.

After that they told me to send an SMS although I get no reaction on my SMS's.

There is no way that I can talk to anybody to follow up on my deliver of my new explora.

Please assist urgently?

Ella Grobler
Supervisor HR Employee Benefits
Operation • SA PGM Segment

Tel: +[protected]
Mobile: +[protected]
Email: Ella.[protected]@sibanyestillwater.com
www.sibanyestillwater.com

My dstv has been cut 3 times for January yet I have paid. I have called the dstv call centre more than 5 times.
The first time they told me that the problem was with all FNB customers who have paid and the money was reversed. I asked the question reversed by who because I pay via EFT I cannot reverse that. After 40 minutes on the phone my services were reconnected. A few days later the same thing happened. They told me that there is a problem with my account. it will be escalated. And the services wont be disconnected again. to my surprise this morning the dstv is suspended again. I call the call centre and they tell me apart from the R494 that was paid for January on the 29th December I need to pay a further R60. I did so immediately. I call DSTV back speak to a consultant by the name of Nomfundo. she tells me that I need to pay a further R300 some change. I refuse and ask to speak to a manager after 12 mins on the phone she comes back to tell me her manager is on a call. The manager named Sizwe asked me to hold on because his on a call. DSTV have no sense of customer service and they treat their customers like DOGS! for too long we have been putting up with the abuse I will be cancelling my dstv. you play rubbish and repeat so much and then still treat customers bad.

I have sent more than 10 emails, some to ask for a refund for their mistake and others to ask them to do a change of ownership for a decoder and to date I have not received any replies or action to any of my emails. I've been totally ignored but then what's new? Multichoice just has absolutely no interest in customer service, all they ever respond to is when they want to collect money from you. Absolutely totally useless people and company. Unfortunately they have the monopoly for satellite tv in this country otherwise they would close down in a day if people had another choice.
Arthur Lacueva cust Nr [protected]

On the 2nd of Jan 2020, Multichoice debited an amount of R 5 434. 00 from my bank account. I called them on the 3rd to enquire about it and they stated that the system showed that i'm a yearly paying customer although I pay monthly. the consultant stated that she had reversed it and I should see the money back in my account after 48 hours. that did not happen, I called again on the 6th and 8tht of Jan and was told to wait for 24 hours for it to reflect each time. I called again on the 10th of Jan and was told the money will reflect after 48 hours.
this is very disappointing because I'm being told different stories each time and actually don't know when I will get this money back.
please assist urgently. This is extremely poor service from Multichoice.

Called through to the Johannesburg contact centre to enquire about the discount that's given when one's debit order is through Capitec as I had seen the advert when I was at the bank. I had to repeat myself numerous times after that I was informed that there's no discount, due to level of incompetence from the agent I asked to speak to a manager of which I waited on the line for over 10 minutes I could hear the agent talking about me in Zulu and I understood everything since I also speak Zulu, the phone was then put down on me

DSTV / Multichoice South Africa

6 & 7 January 2020
[protected]

It took them two business days to reconnect our televisions. 11 Reference numbers hours on the phone and every time a different operator that don't know nothing!
There was one operator that was trying to help but after over an hour over the phone he dropped the call and didn't bother to phone back because it was probably time to go home, the previous operator Vusi told us he will send our request to the people that has to reconnect our decoders, meanwhile he was passing the buck.
How do you offer a service and not having the proper people to implement it.
BAD BAD BAD SERVICE DSTV / MULTICHOICE SOUTH AFRICA (BUSINESS PACKAGE)

I'm struggling with my dstv for awhile now, debit order don't run on the date that it's suppose to or they dont even run, when you phone the contact center, they can't give you an answer why or they tell you to manage your debit orders, after I spoke to a agent updating my bank details and she confirmed that the debit order will run, disconnect your service and tell you to make your payment via eft.
Unacceptable!

I have complaint on most sites about the lack of service and care for there clients. I worked for Multichoice and there is a refund owed to me. After I was retrenched I was retrenched over a year ago I got a 6 months staff benefit. They deducted monies for this service in advance. They over charge and now they are not acknowledging my refund. The last email I received said they referring my complaint to HR. Well too date no reply from there HR. Fir more than a year they have collected interest on this money. How fair is this. They will get back and say it was fast of season, but to acknowledge an email takes less than 1 minute. Let's see what happens.

Hi.

I am having the same problem every week with DSTV. How long does it take to resolve this issue?
I have to call every week and have my services reconnected. You people are billing me prorata on this account when the services are disconnected and reconnection fee.
Seriously, how hard can it be to rectify the account error on your side, Samantha Moonsamy a manager or supervisor confirmed the error on my account. I have to explain myself every time I call and the consultants cut my call in most cases because they seem to be too thick to understand my dilemma. I then have to call back, in most instance I am calling 3 times, because of the incompetent people working there. You people are not compensating me for this.

I have allowed yourll sufficient time to resolve this.

Disappointed and Angry Client.
Sanusha
[protected]@gmail.com

I have paid my DSTV account on the 18th December 2019 with an amount of R897-52. Which was for a complete months subscription. As that is the amount sent to me via sms to pay. It is now the 4th January and my service has been disconnected due to ‘non payment'. My service is supposed to be on until the 18th January. So in other words, if I pay now again my service will be reconnected until the 18th and Multichoice / DSTV pocket a half a month payment. As my service was disconnected for the beginning of December until the 18th. How pathetic is this service? And trying to get hold of someone of authority is an absolute joke. If this reaches anyone who knows what they are doing or can reconnect my service without me having to pay now again can please call me on [protected]. This has been an ongoing problem with our service.

I bought the package and I was charged installation then when I arrived at multichoice as I was send through to them with the package.. They demand transport money to be paid and has to be cash... After I paid the installation money... And I'm just three street away from their plc..and bcos I did not pay that transport my dish is still not installed...

My concern is that transportation money can only be paid cash.. I can not swipe... Why will I be charged transport separately after been charged installation... Why it has to be cash only... Why can't I pick it up myself and let the installer come and install it bcos I've paid that service...

I am really not certisfied with this transport issue as it's not the first time installing this dish and I've never paid any transport after paying the installation...please investigate this and comes back to me...

I have been speaking to agents since september to find out when my price lock account is done as i want to down grade every agent i have spoken to tells me i have 2months left and evertime i call back after the 2months i get told no i still have another 2months left. And if the agent cant assist me they just put the phone down in my ear. I am so disgusted with the service of the price lock department and why they dont respond to an email. I even spoke a team leader in October his name was Mandla and he has never emailed or called me back after he told me he will find out what is going on on my account. I spoke to a teamleader today the 30th December to only tell me i still have 2months left on my account. How can this be as i spkoe to a agent on the 2nd of december who adviced me i can down grade on the 2january. If i want to cancel this down grade what is the amount i need to pay as i am so over this price lock of dstv.
Donna
[protected]

I am premium subscriber with 3 explorers connected. Then DSTV offered me a price lock for R799/month. They say they will send an installer to install. Then after installation & activation, my price lock of R799/month will start while my existing premium of R1000/month will be deactivated.

I got the pricelock decoder early in December 19. Its still in the box & incompetent installer hasn't come to install. Then greedy & selfish DSTV decides to charge me for an explorer that's is not connected or activated. What rubbish is that by DSTV? DSTV didn't even call me to check if the new decoder has been installed or not. DSTV must reverse the price lock premium until my new decoder is installed & connected. I dont have money to pay R1921 as I always pay below R1000. I wasted my R110 airtime on the 25th Dec 20 explaining to the call centers people. Unfortunately they are useless, incompetent & very rude. Please sort this asap or collect the pricelock decoder & cancel fake contract.