MultiChoice Africa / DSTV
Reviews and Complaints

Dstv advertise that joox is free but they have been deducting R90 every month for joox subscription. Dstv has mislead me and taking my money without my consent for more than 2 years. I want all my money back. On the joox app it clearly states dstv customers are free I called the call center and the consultant Sphamanbla Xulu and his manager Immaculate Shange told me that it's only free to premium holders but I've been switching to premium and compact and still paying. They also say they cannot cancel the payment that they stealing from my account every month. I feel disappointed and dissatisfied with this unfair service and robbing me every month. Nowhere did dsgv state that joox cost R90 a month it's states that it's free. I want my money back

My dstv explora 3A decoder was purchased brand new 3 weeks ago ever since I have made all relevant payments and was never able to use my catch up I have called dstv on more than two occasions and still I have no joy I am now on the verge of cancelling all dstv subscription services with multichoice due to this multichoice should compensate me for the time in which I had this loss in addition to them being compensated

I'm on a Price Lock contract with DSTV with a monthly instalment of R660 and could differ from time to time depending on how many movies I rent a month. Every month on the 27th my account gets debited in full for the subscription but lately in a space of a month I get disconnected twice and told I need to pay certain amount to be reconnected then the following day a different amount to be reconnected. When calling the customer service department no one can explain why I owe when clearly, they can see on their system, I get debited on the 27th of each month. They have a price lock department but clearly no one works there because your calls never get answered.
Why create a Price Lock package when you can't even get the billing system right and keep on disconnecting clients without valid reasons and also even unable to assist them properly. You expect me to honor the agreement between the 2 parties but clearly, you don't.

Customer Number - [protected] (Compact package)

DSTV, you have debited my account on 20/8/2019 with R8 621.13, with no clear explanation. I have phoned 4-5 times to resolve this and spoke to Rozanne, Minola Bothma, Zinhle Ndlovu, Charmaine and Sebastian Govender. All of them could not explain why the debit went through however all of them indicated that finance will phone me back with an explanation. Since 20/8/2019 after my first phone call, no one has phoned me back after I was promised they will do so. This month on 20/9/2019 a debit of R1 055.82 went through my account. At least the amount was less, however still more than a double premium. I have returned both debits. I have also send them a message on their website, but no one has made contact with me.

Dear Multichoice

Im sure this wont bother you much but just felt i should share. What do you take your customers for. regardless of what package they on. Is our money not good enough that something as the Rugby World cup is only for premium customers? are we also not loyal customers. despite being on compact and having other devices connected why do you feel we are not worthy to get viewing. We understand its a business and you obviously hoping to get more customers on premium because thats the only way we can see the the world cup. but is the other peoples R+-700 not good enough.

Please see attachments. Screenshots of my attempt at getting assistance on the DSTV chat service. That service is useless. Paying almost R1000 for dstv premium and getting such pathetic service daily is just unacceptable. Every day I can't get to see the TV guide or watch shows on Catchup due to a 403 error. I start a chat on the chat service to get assistance, and no one responds. Sometimes if I'm lucky an agent sends a message an hour later. Some days, nothing. Cab someone please get this message to DSTV management and ask them to do something about this problem. It is extremely frustrating.

We had received an sms from multi choice promoting box office and if we hired 2 box office movies by the 22nd of September we qualify for a R100 Debonairs voucher. We also qualified for the first movie hired to be free because of us being first time users off box office. We had hired both movies on the 21st of September with one movie being free but have still not received the debonairs voucher. We had contacted mulit choice numerous times since then and have gotten nowhere with them. They had advised us that there is no such specials being run on box office. We have an sms as proof to which means nothing to them. Please assist.

Hi. I'm very much tired of ur service. U get ur money every month for my account via debit order and now this month I got disconnected more than 3 times. Telling me that I owe u people. For what I do not knw? Ur service is time consuming and waiting our time are airtime calling ur costumer help line then no one can actually assist. I called that line more than 3times this month. Now I'm disconnected again. Really? So I want to stop the debit order thing. I will go pay as I please at the retail shops. Please call me or send me an email. This is very urgent. [protected] [protected]@gmail.com. smartcard number [protected]

Trying since Friday 20 Sep to reconnect our pause and recording functions. Error E102-29. We are on full package and debit order. No reason for DSTV to disconnect it for a second month in a row.
Almost 40 hours and more than an hour of cellphone costs and no service yet. Phoned 6 times. Everyone tells me: I am escalating it. Wait 2 hours, wait 24 hours, wait 2 hours again. Really? That difficult?

I had called Multichoice on the09/09/2019 requesting for my debit order date to be changed to the last day of the month as my salary date has changed. Consultant assured me that the debit date has changed but to my surprise this morning my subscription has been suspended. This is not right as I had called and asked for my debit date to be changed agreed that there would an extra fee changed. Please kindly assist

DSTV query

During July 2015 my wife Elizabeth, called DSTV to reactivate the service after being abroad for a few months (At that time it was still allowed to temporarily interrupt the service if you were away for a long time). At the same time DSTV's service was shut down due to computer errors . Since that time I have been charged for 2 smart cards instead of one for this period from July 2015 until December 2017, thus two and a half years.

The total amount that I have paid in excess was R21, 084.50

I forwarded bank statements to DSTV/ Multichoice confirming this situation. The whole problem was discussed and confirmed in a telephone call on 16/03/2018 and follow-up e-mail dated 17/03/2018 with a Mr Riaan Perils of DSTV ( see copy of e-mail below). Mr Perils admitted that it was an error from DSTV/ Multichoice, he apologised on behalf of DSTV for the inconvenience and frustration caused and I was promised that it would be referred to the finance department for assistance with the reconciliation of my account.

Since then I had numerous communications per telephone and e-mails with DSTV, every time speaking to a different person promising that I would be contacted by the finance department but with no avail. This tragedy is lasting now for a very long time. In fact I had 22 contacts per e-mail to DSTV. I received multiple promises with no positive action. The last few contacts since May of this year have been ignored with no response from DSTV.

Reference numbers for this query are as follows: [#1000085] / 5324661, as well as 9532763 [#9621639], e-mail address DSTV: help@dstv.com. A problem is that you can only contact them by e-mail and then be called back. No facility exist to call DSTV directly

(Copy of e-mail from Riaan Perils on 17/03/2018:
9621639

Dear David de Villiers,

Thank you for contacting us. We apologise for the inconvenience and frustration caused.

As per our telephone conversation, we confirm that we have listen to the call we have retrieved for the 20.7.2015.

We have forward your query to our Finance department for assistance with the reconciliation of your account.

Kindly accept our sincere apologies in this regard.

Kind regards,
Riaan Perils)

I would appreciate if you can assist me with this matter.

Regards

David and Elizabeth de Villiers
38 Chateau, Alto Villa Estate, 20 Tembe Close, Moreleta Park, 0044
mobile telephone number : [protected]
email: [protected]@yahoo.co.uk

I have been waiting for something to be done regarding my decoder, I was told it will be fixed in 15 minutes and nothing was done I had to call back after 5-6 days because my decoder was still giving me problems regarding my catch up and recording playlist. Now I've just called one of your customer care centers in Cape Town because I was promised a call back on Thursday afternoon which never happened. I am so not happy because I cannot watch what I want to watch because it's not my catch up is not showing anything. I have been trying to be patient but it feels like I am being tested. What is the point of me having an explora decoder if I cannot watch what I want. Now my decoder saying I don't have an option for PVR whereas money for the extra was taken.

I started calling multichoice after having paid R400 and R88.57 into your account at 9:15 on the morning of 21/9/2019, its 13h46 now and I am still trying to sort out connection. Your agents told me that they found proof of payment and that i was connected before the SA rugby game, family came over and we all got ready to watch, low and behold no connection, what an embarrassment. most of your staff don't know what they are doing, considering that all calls are recorded, i would like a copy of all recordings as I will be taking this complaint further. My ID no. [protected].
Listen to all calls and then you will understand my frustration: 9h23(3min 10s);9:38(2sec);9h39 three attempts, got disconnected;9h40 (8min 57sec);10h09;10h11 (15min 35sec);11h00(1sec);11h01(4min 38sec);11h55(13min 54sec);12h20;12h20;12h21(17min 49sec);12h39(2sec);12h40;12h41(49min 33sec);13h34 (21min 58sec). Needless to say we all missed the Rugby. Refund my payment to my account FNB [protected] and I will expect compensation for the fraustration and poor service. IF you listen to the calls your agents initially confirmed having recieved proof of payment and that everything is connected or would be connected. I sent proof of payments to multichoice emails and your supervisors, most of them don't know what they are doing.

We had the compact plus package. We hand the soort channel like 201. On Saturday 21 Sept. This channel was suddenly suspended an take of Tha package I this is a stunt of DSTV for the world cub the lines was o busy on that dat that we struggle of an hour Tha get thru and the lady at the call se teum just say sorry. But you know for a very Lang and loyal client this is just unacceptable we as clients is alway on the short end and DSTV is just doing as it wants there is people that is on this compact plus package that can not afford the premium package old people and know you took the privilege away from them to watch teh world cub I hope you at DSTV is feeling very very good and proud of yourself. I know you would not even come back to me but I feel I must I firm you how do we as clients feel. A friend of mine lost her husband 2 weeks ago and she want to watch this wold cub to just be feel a part of him but know as same as us she can not. Thank you for the very very good service that you ones again give your loyal clients.

I am so livid at the moment. DSTV was cut off for no reason! I have phoned 4 times now! every time we are caller numer 150, 19, 168, 175. The first time i called. the women put me on hold for 12min! second time the women put down the phone. third and fourth time the line just cut out after 10+ min!
We have a debt order but still they cut it off.
I see they have done it to everyone just before the Springboks rugby game!
You guys have no service at all, how on earth are you guys still operating?
And we must pay but you don't don't offer any service at all!
I am so sick of you guys!

I have been struggling since Friday to view my channels on DSTV Now. We are away from home and I cannot enjoy what I'm paying for. I have been on the live chat, since yesterday with 2 assistants telling me to clear my cache and sign out and back in. They assured me that they're loading my channels, but nothing. After 4 hours last night the one told me that they are experiencing technical problems. The DSTV number I'm phoning does not exist. Now the sales agent at the store tells me to bring in my laptop

We have paid for our dstv this month and its just been turned off. It is rediculous, we have been having problems with you guys for the past couple of months now and it is not cheap. We have been into two diffent dstv shops to try and get it resolved and have been told three diffent things. We have also sent through proof of payment and have been told that it will be sorted out. If it is not sorted out we will be closing down both of our dstv account at home and for our holiday home.

Upon calling DSTV Customer Service Centre Cape Town, I was told that a promo was running for the RWC and in order to upgrade I needed to sms RWC to 31068, to which I have done for past 2 days with no response nor being upgraded. After making several calls as per attached evidence I finally got assisted by Boitumelo in Business DSTV Dept and wa s such a steaight forward process. I am extremely irritated and frustrated in how my query was dealt with and how I was shunt from pillar to post for a mere UPGRADE. I cannot believe this is the level of service a loyal DSTV customer receives in requesting a simple UPGRADE. You are more than welcome to listen to all the calls I have made from a cellphone and how long it took for someone to steer me into a dead end.

I love rugby that I will sacrifice the UPGRADE until RWC is done but there after I a. Cacelling my complete subscription with DSTV, never in my life or in an customer service environment have I ever been taken for a fool or shunt sround like this, totally and utterly unacceptable.

I will also raise these issue on other Social Platforms including the Obudsman, Hello Peter, etc

Disppointed and Frustrated Client

Dstv had channel 201 open to all dstv subscribers. Then today start of the world cup youl switch 201 off.so wat was the point of that.all south African have the right to watch the Springboks games.dstv is all about money..youl dont care about the subscriptions that can't afford premium.
Atleast in good faith to youl dstv subscribers open the 201 for the world cup. But thank you for showing us yourl dont care.dstv only knows how to show repeats.i have going to cancel my account. Not like dstv cares.

But I'm also going to convince other dstv subscribers to cancel..Netflix and showmax
Are cheaper and we watch what we want too.

Regards
Vishen

Today was my first day being a client of multichoice but the service I received was very very poor I cannot believe that I have to hold for more than 40 minutes just for my product to be activated taking 20 minutes asking me the same thing over and over again and then after that the employee who was assisting me was a trainee. so I want to understand why you do you put trainees who don't know how to assist people to assist people.
My product is still not yet activated and I have to spend another day calling in just for the product to be activated which now I'm not even sure that I will get proper assistance there were two people assisting me on the phone so clearly what they were assisting me with was not resolved I'm very disappointed in the service I got as a first-time client.
My contact information is [protected]
Raymond manca
Assisted by shanelisiwe