MultiChoice Africa / DSTV
Reviews and Complaints

We have paid for our dstv this month and its just been turned off. It is rediculous, we have been having problems with you guys for the past couple of months now and it is not cheap. We have been into two diffent dstv shops to try and get it resolved and have been told three diffent things. We have also sent through proof of payment and have been told that it will be sorted out. If it is not sorted out we will be closing down both of our dstv account at home and for our holiday home.

Upon calling DSTV Customer Service Centre Cape Town, I was told that a promo was running for the RWC and in order to upgrade I needed to sms RWC to 31068, to which I have done for past 2 days with no response nor being upgraded. After making several calls as per attached evidence I finally got assisted by Boitumelo in Business DSTV Dept and wa s such a steaight forward process. I am extremely irritated and frustrated in how my query was dealt with and how I was shunt from pillar to post for a mere UPGRADE. I cannot believe this is the level of service a loyal DSTV customer receives in requesting a simple UPGRADE. You are more than welcome to listen to all the calls I have made from a cellphone and how long it took for someone to steer me into a dead end.

I love rugby that I will sacrifice the UPGRADE until RWC is done but there after I a. Cacelling my complete subscription with DSTV, never in my life or in an customer service environment have I ever been taken for a fool or shunt sround like this, totally and utterly unacceptable.

I will also raise these issue on other Social Platforms including the Obudsman, Hello Peter, etc

Disppointed and Frustrated Client

Dstv had channel 201 open to all dstv subscribers. Then today start of the world cup youl switch 201 off.so wat was the point of that.all south African have the right to watch the Springboks games.dstv is all about money..youl dont care about the subscriptions that can't afford premium.
Atleast in good faith to youl dstv subscribers open the 201 for the world cup. But thank you for showing us yourl dont care.dstv only knows how to show repeats.i have going to cancel my account. Not like dstv cares.

But I'm also going to convince other dstv subscribers to cancel..Netflix and showmax
Are cheaper and we watch what we want too.

Regards
Vishen

Today was my first day being a client of multichoice but the service I received was very very poor I cannot believe that I have to hold for more than 40 minutes just for my product to be activated taking 20 minutes asking me the same thing over and over again and then after that the employee who was assisting me was a trainee. so I want to understand why you do you put trainees who don't know how to assist people to assist people.
My product is still not yet activated and I have to spend another day calling in just for the product to be activated which now I'm not even sure that I will get proper assistance there were two people assisting me on the phone so clearly what they were assisting me with was not resolved I'm very disappointed in the service I got as a first-time client.
My contact information is [protected]
Raymond manca
Assisted by shanelisiwe

Disappointing and an absolute waste of time and money. Had the new explorer installed and it is not working. Spent almost 5 hours on the phone with multichoice to which they insist that the installer was at fault for not activating the device. The installer called multichoice and then gets told that maybe the decoder is faulty. So I must run around with it 2 get this sorted out. On insisting that the contract be cancelled and they should pick up the device I was told I do not have a choice but 2 keep the contract as it is still new. Dstv definitely does not care about customer service.

Dear DSTV,
I am having endless problems with your services. Just some background; a month or two ago i had a new decoder installed and this was at the time of your billing migration. Your new billing system picked up a lot of outstanding amounts which resulted in huge DSTV accounts. I enquired at the Cape Town branch and was told that the problem/incorrect billing occurred due to the migration of the two billing systems. Since then every week my services were suspended. Today is my 6th visit to the office, I even spoke to one of the managers which assured me that it has been escalated to the relevant department and that the matter is resolved. Yet this morning my services are once again suspended. The frustrating part is that it is becoming a costly exercise for me to call in to the Call Centre yet to not get any joy after holding on for minutes on end, petrol money to drive to the office, time lost at my work place and no viewing time during the periods that the services has been disconnected.
I hope this can be resolved soonest.
Dissatisfied DSTV Client

I have been Trying to register on the dstv app but for some reason it has my old cell number linked to my account and the customer service team can't assist me with getting it updated, therefor the otp I require to register on the app is going to a number I had 10 years ago. The staff at the call centre can not help me as the staff are untrained and have no clue. They just keep saying that the number on the system is correct. I am really beyond frustrated as I am paying almost R1000. 00 per month for a service I can not fully use and dstv don't seem to care about it. Pathetic and just the final straw for me to switch to streaming.

Apparently DSTV went over to a new system...
My service has been disconnected 5 times already this month as DSTV dit not let my debit order that I've had for 20 years plus has not been processed from their side. Call centre has been contacted 5 different times. Have been to contact centre 3 times. Paid my subscription on the 10th there. Service suspended for 5/6 time today. Story everytime the same, will escalate the issue regarding penalties they want me to pay. BAD customer service

My Name Rapula Nare [protected]
Smart Card No. [protected] and [protected].

I phoned yesterday around 14H00 to swap my 2 explora decoders, primary to secondary and visa versa.
Since then it has been a hell of experience. I realized when I got home that my other explora is now a PVR. I phoned again round 18H27 and was told it will be fixed after 3 hours as it is a technical error.

I slept and went to work, today when I got home it is still showing that E102-29 error that my decoder is PVR. I phoned again at around 18H22 and I was on the phone for 40 minutes and the help desk consultant decided to drop my call.

My premium account was also increased for some reason I don't understand whereas all I needed was a straight swap of primary to secondary and visa versa.

How do I move forward in getting this sorted.

On the 6th of September my dstv was disconnected because your payment systems decided to reverse an amount of R200 which according to one of your consultant "reversed to PAYU so i must contact them". I did and they said no nothing was reversed from their side and they even gave me proof, I then sent it back to your consultant but they did nothing. I phoned again and they still requested the same info and I also attach my bank statement as proof that no R200 landed on my account but still no help. Its been two weeks now without any help and im stuck with a disconnected dstv. Basically ive paid for nothing. Its frustrating and annoying. Can you guys fix this.

Customer No: [protected]
No: [protected] or [protected]
Email.: ms7.[protected]@gmail.com

I had a price lock premium package installed last Thursday I will not hesitate to take legal action and also take the price lock department to the NCC. This is the 6th day that nothing is working. CAN'T PHONE PRICE LOCK THEY DON'T HAVE A NUMBER! I have sent 6 call me back sms's... I have inboxed dstv every day now all I get is wait for feed back on activation. I'm also not spending another sent on airtime ( I'm standing on R 296) it's THEIR RESPONSIBILITY TO MAKE SURE THAT YOUR SYSTEM IS WORKING! Also I hope that the days that the system was disfunctional will be deducted from my debit order by month END SINCE THEY BROKE CONTRACT! I just about had it now!

I pay R679 every month and never ever miss a payment. This month I paid in the 2nd of September and days later my services were disconnected and I called and got told I was double charged, they will fix and reconnected . And again this [censored] happened four times this month including this morning when I called again and the lady told me the Finance department has to do a journal and the cases are pending as they have been reported everytime I called. This is more than just a damn inconvenience, This is a bad service and am so angry right now. My number is [protected]

Pathetic service from call center, we have phoned them about 15 to 20 times with the same story and they keep telling us that 'll has been repaired on their system and will be updated in 30 min we must switch our decoders off to reboot after 30 min then all will be ok. We have two decoders in our house the primary and secondary, firstly one was not working, with the error code of E16-4 and now after the 2nd call to call centre tonight, both decoders are not working. How great! Right?! You spend hours on the phone with them, at your own cost, and still no DSTV in the end. The funny thing is, if you stop paying, they take you to court, but they can't fix their own crap from their side. First story was our account is in arrears, which is absolutely rubbish as i have proof it has gone off each month, the truth is that they double deducted money via debit order for one month, so we are actually to be refunded...so now that is what apparently caused this problem...Well so one person told us, and no one can apparently fix this problem, 15 to 20 calls later. So all I can say to you DSTV is, your service sucks, totally pathetic! I'm guessing this message will be read 6 year's down the line, which only proves my point on your service. Today is the 17 September 2019 and it's 21:15, I'll see when I, if I get a respond. Oh by the way it's been 2 weeks that my DSTV is not working, hence the 15 to 20 calls. Oh and can I send you my cell phone bill so you can deduct that from my R1000 monthly payment I'm paying to see your error message on my TV?

My account has been double deducted for 4 months since signing a price Lock for 959. Please can I get a full payments history as well as date that the money as well as interest will be paid as I am living in overdraft and the double deductions don't help. I have phoned 4 times to complain and try get it sorted out and nothing I mean nothing has happened I have not even received a call back. This is pathetic...

Phoned dstv and spoke to renita, explained to her the issue I have been having with my account. I been with dstv from 2015 but now this issue of no debit order going off my bouquets being changed. Renita advised to pay the amount and it should be sorted out and she will escalate the problem further about why my debit order details cannot be verified. After talking to her she forgets to put the phone down and talks to her colleague in the background talking ill and laughing at me as I was so irate about my account. Is this the way you treat your customers and is this the employees you employ to treat your customers in this manner.. Would be nice if she at least put the phone down so I could not hear her. But I did,... I want an apology from this woman... I did speak to her after the incident and told her I will report her and she could not speak... Multichoice you need to come back to me regarding my account and the apology from this woman.

Good Day

I am writing this complain as a disappointed customer requarong the service I got from the DSTV branch in Karenpark Crossing Wonderpark. I am using an extra view DSTV platform and my other decorder for broken then I had to replace it with another one. I replaced it on the 27th of July 2019 with another one only to find that that one is not functioning properly. When I come back today on the 14th of September to get it replaced, I had to wait for more than hour to get it checked only. The consultant claimed that there are still waiting for other DSTV Decorders to be checked. I came to the store at 12:50 and waited until they told me that they are closing at 14:00 and couldn't assist me. My DSTV decorders wasn't even checked. I am highly disappointed at your services as we are paying a lot of money for poor services.

In 2014 / 2015 i bought a walker 7 at the cape town branch. Long story short. Soon after that i was cut and they told me i never paid for the item. How did i get the product then did i steal it. As i paid the guy at the counter in cash before i was given the product. Now after all the years i start getting calls from collection companies about the money that i paid on the item. I did hand the walker back to dstv but never received my money back and still get calls from dollections company. I feel offended to be getting calls for something i bought and given it back but still they want me to pay for it.

my catch up is not working since end of July and have been calling multi choice contact centre more that 4 times now, the worse past happened to day the 13/09/2019 when one of the call centre agent drop my call when i was trying to understand her name was Sipho if i heard her properly, this is a very bad services because i'm paying for services that i dont get at the end of the day

Good day my name is Phillip i am installer on 7th September 2019 i did install a voucher decoder at Citrusdal i am 250km away from the customer there is no Elsat nor multichoice installers in that area i did activate the decoder on the fsia app the only thing that i could get from the app was the customer number so i did phone the call centre they ask me the details of the customer and ask for the serial number for the decoder andcthe iuc number when they punch the iuc in they said that the system do not want to take the iuc and they have to escalate it to the bussiness desk i do not have to worry it would take to hours then the decoder will be active and playing i said okay and told them i will phone back after 2hours they said it is okay so ivdid go and do my 2nd job and did di the same to activate the decoder via the app so it do the same thing do not want to load the serial number and the iuc number so i phoned and after 10min the 2nd customer decoder do have service and play so i did go back to the first 1st customer phoned in again and give all the details they said that they cant load any services yet on the decoder and have to escalate to the bussiness desk they did not give me a refrence number so they told me again i must wait 2hours and after 2hours there will be service i told them i cant wait because i do stay 250km from the customer and when i am home will check on my side saterday at about 19h30 i did phone again still no service sobthey escalate again and said i must wait till sunday the 8th September2019 it should play so i said okay so sunday at about after 13h00 i did phone again still no services so on 9September 2019 the whole i phoned still nothing on 10September still nothing and they keep sending to the bussihess desk i did spoke to 2male guys who was very rude 2me that i ask to speak to the manager the one said i just have to wait until the problem is fix or take the decoder back to the shop the more i told him i am 250km away from the customer he said then you must wait no one did gave me a ref number so the 11th September 2019 still nothing and one lady told me that the job was never escalate to the bussiness deskvso she did escate it and gave me a ref number 5666635 she told me i must gave it 2hours then the problem will be fix so i wait and it is now 12September2019 still nothing every time i must phone the customer and gave feed back on 11Sept2019 the lady told me that the manger just on a phone call and put me for more then 20min on hold after a while the call was cutt off after 2min phone again explain to another lady what happend she ask me for all the details and give the ref number i asked to speak to the manager she lied and said he is in a meeting and put me on hold so the call was cutt off again and still no answer on the customers activation it is 6days now so i just want know why cant the customer be phoned and tell her whats going on every time i was told it is a system error and it has been escalate to the bussiness desk tell me if you be that customer wold you still believed the installer because the service provider do not phoned or said that they working or not make a call to you i do not think it is wright whats going on for 6days please respond to this mail by phoning me at [protected] or phoned the customer on [protected] or [protected]

Hi
I am so disappointed with your services and your employees. first I paid the DSTV early, and you disconnected it. I sent you all the Proof of payment. but you kept on disconnecting it more than 5 times. its like you have hired people who don't know how to do their job. I didn't enjoy my DSTV on the month of August and September, and have wasted my resources over stupid things. I am so disappointed.

call me if you want me to tell you more about all this mess [protected]