MultiChoice Africa / DSTV
reviews and complaints

Pathetic service from call center, we have phoned them about 15 to 20 times with the same story and they keep telling us that 'll has been repaired on their system and will be updated in 30 min we must switch our decoders off to reboot after 30 min then all will be ok. We have two decoders in our house the primary and secondary, firstly one was not working, with the error code of E16-4 and now after the 2nd call to call centre tonight, both decoders are not working. How great! Right?! You spend hours on the phone with them, at your own cost, and still no DSTV in the end. The funny thing is, if you stop paying, they take you to court, but they can't fix their own crap from their side. First story was our account is in arrears, which is absolutely rubbish as i have proof it has gone off each month, the truth is that they double deducted money via debit order for one month, so we are actually to be refunded...so now that is what apparently caused this problem...Well so one person told us, and no one can apparently fix this problem, 15 to 20 calls later. So all I can say to you DSTV is, your service sucks, totally pathetic! I'm guessing this message will be read 6 year's down the line, which only proves my point on your service. Today is the 17 September 2019 and it's 21:15, I'll see when I, if I get a respond. Oh by the way it's been 2 weeks that my DSTV is not working, hence the 15 to 20 calls. Oh and can I send you my cell phone bill so you can deduct that from my R1000 monthly payment I'm paying to see your error message on my TV?

My account has been double deducted for 4 months since signing a price Lock for 959. Please can I get a full payments history as well as date that the money as well as interest will be paid as I am living in overdraft and the double deductions don't help. I have phoned 4 times to complain and try get it sorted out and nothing I mean nothing has happened I have not even received a call back. This is pathetic...

Phoned dstv and spoke to renita, explained to her the issue I have been having with my account. I been with dstv from 2015 but now this issue of no debit order going off my bouquets being changed. Renita advised to pay the amount and it should be sorted out and she will escalate the problem further about why my debit order details cannot be verified. After talking to her she forgets to put the phone down and talks to her colleague in the background talking ill and laughing at me as I was so irate about my account. Is this the way you treat your customers and is this the employees you employ to treat your customers in this manner.. Would be nice if she at least put the phone down so I could not hear her. But I did,... I want an apology from this woman... I did speak to her after the incident and told her I will report her and she could not speak... Multichoice you need to come back to me regarding my account and the apology from this woman.

Good Day

I am writing this complain as a disappointed customer requarong the service I got from the DSTV branch in Karenpark Crossing Wonderpark. I am using an extra view DSTV platform and my other decorder for broken then I had to replace it with another one. I replaced it on the 27th of July 2019 with another one only to find that that one is not functioning properly. When I come back today on the 14th of September to get it replaced, I had to wait for more than hour to get it checked only. The consultant claimed that there are still waiting for other DSTV Decorders to be checked. I came to the store at 12:50 and waited until they told me that they are closing at 14:00 and couldn't assist me. My DSTV decorders wasn't even checked. I am highly disappointed at your services as we are paying a lot of money for poor services.

In 2014 / 2015 i bought a walker 7 at the cape town branch. Long story short. Soon after that i was cut and they told me i never paid for the item. How did i get the product then did i steal it. As i paid the guy at the counter in cash before i was given the product. Now after all the years i start getting calls from collection companies about the money that i paid on the item. I did hand the walker back to dstv but never received my money back and still get calls from dollections company. I feel offended to be getting calls for something i bought and given it back but still they want me to pay for it.

my catch up is not working since end of July and have been calling multi choice contact centre more that 4 times now, the worse past happened to day the 13/09/2019 when one of the call centre agent drop my call when i was trying to understand her name was Sipho if i heard her properly, this is a very bad services because i'm paying for services that i dont get at the end of the day

Good day my name is Phillip i am installer on 7th September 2019 i did install a voucher decoder at Citrusdal i am 250km away from the customer there is no Elsat nor multichoice installers in that area i did activate the decoder on the fsia app the only thing that i could get from the app was the customer number so i did phone the call centre they ask me the details of the customer and ask for the serial number for the decoder andcthe iuc number when they punch the iuc in they said that the system do not want to take the iuc and they have to escalate it to the bussiness desk i do not have to worry it would take to hours then the decoder will be active and playing i said okay and told them i will phone back after 2hours they said it is okay so ivdid go and do my 2nd job and did di the same to activate the decoder via the app so it do the same thing do not want to load the serial number and the iuc number so i phoned and after 10min the 2nd customer decoder do have service and play so i did go back to the first 1st customer phoned in again and give all the details they said that they cant load any services yet on the decoder and have to escalate to the bussiness desk they did not give me a refrence number so they told me again i must wait 2hours and after 2hours there will be service i told them i cant wait because i do stay 250km from the customer and when i am home will check on my side saterday at about 19h30 i did phone again still no service sobthey escalate again and said i must wait till sunday the 8th September2019 it should play so i said okay so sunday at about after 13h00 i did phone again still no services so on 9September 2019 the whole i phoned still nothing on 10September still nothing and they keep sending to the bussihess desk i did spoke to 2male guys who was very rude 2me that i ask to speak to the manager the one said i just have to wait until the problem is fix or take the decoder back to the shop the more i told him i am 250km away from the customer he said then you must wait no one did gave me a ref number so the 11th September 2019 still nothing and one lady told me that the job was never escalate to the bussiness deskvso she did escate it and gave me a ref number 5666635 she told me i must gave it 2hours then the problem will be fix so i wait and it is now 12September2019 still nothing every time i must phone the customer and gave feed back on 11Sept2019 the lady told me that the manger just on a phone call and put me for more then 20min on hold after a while the call was cutt off after 2min phone again explain to another lady what happend she ask me for all the details and give the ref number i asked to speak to the manager she lied and said he is in a meeting and put me on hold so the call was cutt off again and still no answer on the customers activation it is 6days now so i just want know why cant the customer be phoned and tell her whats going on every time i was told it is a system error and it has been escalate to the bussiness desk tell me if you be that customer wold you still believed the installer because the service provider do not phoned or said that they working or not make a call to you i do not think it is wright whats going on for 6days please respond to this mail by phoning me at [protected] or phoned the customer on [protected] or [protected]

Hi
I am so disappointed with your services and your employees. first I paid the DSTV early, and you disconnected it. I sent you all the Proof of payment. but you kept on disconnecting it more than 5 times. its like you have hired people who don't know how to do their job. I didn't enjoy my DSTV on the month of August and September, and have wasted my resources over stupid things. I am so disappointed.

call me if you want me to tell you more about all this mess [protected]

We pay good money for wanting to watch NEW programmes. Programmes are continually repeated during the week. "New seasons" are advertised in advance and when they start, it is a series that was viewed a while back. We are extremely unhappy ! I spoke to Multichoice a year or so ago and was told that "programmes were repeated sothat people will not miss them" BULL !

My name is Rivonia Laka, My dstv customer number is [protected], my telephone number is [protected], email address is rivonia.[protected]@up.ac.za.
I have a serious problem with how multi choice is charging me and i am your loyal customer i pay my dstv every month except for last month i didn't pay so i paid R1100 on the 25th of August and today they now they switched it off and they tell me that i must pay R728.45 to reconnected my services which is unacceptable i cant pay that much is like i'm paying 2 premium packages in 1 month is too much.I am very furious with multi choice seriously please assist me .I was suppose to pay again on the 25th of September.My kids and I can't cope without TV and you can check i'm a very loyal and paying customer .
Thank you in advance

so it started about three months ago, one day my picture just disappeared and I called it in and I was told one of multichoices satellites went down in space. called a couple days later and was told satellites were repaired however I now needed to upgrade my decoder, which I then did, called it in again and was told everything clear on there side I needed to get an installer in, got the installer in and rewired my whole house called them again and still was told I needed to get the installer in, I had the installer speak to the agent and still was told the fault is on my side. I did everything dstv told me to do spent thousands of airtime, effort and family time and money and still had only channel 100 playing. all still while dstv persists in telling me the problem was on my side. I have requested countless call spoken to agents supervisors and many managers and still nothing, eventually a guy from the technical department calls me and fixes the problem in 10 minutes, this being after I was told to do all this things and spend this money and still paying for the two months subscription while having no picture, I can name all the ppl I spoke to and one specific manager who has the nerve in telling me I am not telling the truth. I am very disappointed and frankly just had enough. I asked to speak to his manager and he refused me

Dstv dissapointments every time.

Fransie P | 10 Sep 2019, 19:15

Terrible Service received from DSTV as deductions was made from our account which was not part of the contract. The consultants were incompetent to help. And unprofessional. For a week now we struggle to be refunded without any reason. After i was told we would be refunded for there were a problem with the system on their side. And a week later i got informed that apparently my bank reversed the additional costs. Then when i phoned again i was told a total other story once again. So again im still waiting for the refund and any correspondance from dstv.
A very dissapointed client.
Afc parker and j parker.

My contact details are. [protected]

This month alone I was disconnected twice for no reason. I pay with debit order and Multichoice get their money every month with no fail. Money has been debited in my account yet I was disconnected for non payment. Your agent at Randburg offices Jabulile Thusi (thats what she say was her name), instead of investigating or escalating my query, just told me to pay, nothing else. She cant explain where my debited money went to. I have just been robbed about R900.00 this month by DSTV. I have downgraded to compact now, that will be followed by cancellation, check my account with SA cell no [protected] you will see i have been scammed

I have a problem with Dstv. Ive started using Compact Plus for the past 2 months, 1st month they said i must pay R580 en i payed it because i was starting to use my decoder, end of the folloming montb they said i must pay R618 en i also payed it, now they say my account is on arears for amount of R589 while i just payed R618 past 3 days. They say i was using a Portuguese package and ive never used that package. How can u i use a Portuguese package while im using Compact Plus at the same time on 1 decoder. Mulchoice is robbing us day light. I call them everyday the always say they investigating.

DStv lemme Just tell you what happened, in July the 4th I received an sms telling me about the promotion for DStv compact plus for only 460 for the next 2months, and please mind that by the time I receive that sms I e already paid my July subscription in full, then I did sms and I was upgraded On the 8, then I got an sms saying that I must pay R419 on the 27 of July, well I did pay hoping that was my 1st compact plus subscription which is I'm paying for the month of August, in August I paid R460 hoping that was my 2nd compact plus subscription, I called in and I was advised that the discount was not included but the matter will be rectified since there was a system upgrade occurred, after paying I saw that I was owing R158 and I've asked what is that for I was told to ignore the amount it's just a system error, then that's is where I decided to do a change of ownership, on Monday in September the 2nd I've realized that I was only offered 5 channels, I called in and I was advised that there's no subscription on my end and I'm in credit, I asked why no one gave me answers, I called in on Tuesday and my subscription were reactivated but the agent activated the decoder that was inactive, I couldn't watch anything, spent 22hours calling DStv to rectify the matter, doing all trouble shooting but nothing worked, on Thursday I was advised to take it to the walk in center and I did so that is where I've found out that they activated the wrong decoder, I called in and I spoke to Portia Phiri who advised me to pay the extra 60 and I did so, and she advised me that they will credit the amount that was added extra into my account for reactivation since it was their agent who messed my account, well now you telling me that I must pay R589 for what and the fact that DStv owes me, and again I will be sending my invoices showing the calls made to DStv for the entire week then they must pay that account because it was their negligence for activating a deactivated decoder, and I want all the credits to be moved to the new account holder, I also asked to be called since I've ran out of airtime but no one seems to care. They keep on telling me the wrong information .the old account holder ID is :[protected]
And the new account holder ID is :[protected]
I can be contacted at [protected]

Hello,
i paid my DSTV Subscription on Friday/Saturday and called dstv to clear the error on the screen and they didn't do it as they all tell me a different stories
case no. [protected]/i46
now i had to buy another decoder becouse you couldnt fix the error on my screen
what should i do with the old decoder?
we paying you guys alot of money to tell us stories
please fix this system that your using and the service delivery your delivering to us

Thank you
Sello

i phoned in on saturday the 8th of September spoke to Klara whos managers name is Tebogo Thobejane i queried the fact that i was charged in the month of august after i request a disconnection advised Klara about it she was very rude over the phone did not want to listen to my query she told me her manager will call me back but he did not i have been on the phone with dstv since last week wed i advised Klara that im going to hello peter because she was rude she told me its fine i can do that ...I spoke to a agent on wednesday she told me that my account was sorted and the finance department will do the reversals for the charges made but it was never done

I have changed the owner ship of my deconder mcsis20v6o1770075x6 with smart card [protected] from my daughter khabo zitha [protected] to RN khoza [protected]. I didn't know that the reference will change from [protected] to [protected] so I paid to the old one . I have been asking multichoice to shift the funds which I paid on the 03th of August with no luck can you pls assist me. Proof of payment emailed but they say is not visible but I don't have any other proof

I bought a decoder from ariel king and they cant do an immediate refund cause the box is been opened and the decoder doesnt even get signal at 2 different properties i must wait a full day im not around from tomorrow for 2 months im not impressed at all i want a full refund and reimburse my fuel im using to drive up and down if this is not sorted out i will unfortunately have to go to small claims court and sort it out the legal way if this is not sorted out by tomorrow afternoon im going to the small claims court