MultiChoice Africa / DSTV
Reviews and Complaints

Dstv dissapointments every time.

Fransie P | 10 Sep 2019, 19:15

Terrible Service received from DSTV as deductions was made from our account which was not part of the contract. The consultants were incompetent to help. And unprofessional. For a week now we struggle to be refunded without any reason. After i was told we would be refunded for there were a problem with the system on their side. And a week later i got informed that apparently my bank reversed the additional costs. Then when i phoned again i was told a total other story once again. So again im still waiting for the refund and any correspondance from dstv.
A very dissapointed client.
Afc parker and j parker.

My contact details are. [protected]

This month alone I was disconnected twice for no reason. I pay with debit order and Multichoice get their money every month with no fail. Money has been debited in my account yet I was disconnected for non payment. Your agent at Randburg offices Jabulile Thusi (thats what she say was her name), instead of investigating or escalating my query, just told me to pay, nothing else. She cant explain where my debited money went to. I have just been robbed about R900.00 this month by DSTV. I have downgraded to compact now, that will be followed by cancellation, check my account with SA cell no [protected] you will see i have been scammed

I have a problem with Dstv. Ive started using Compact Plus for the past 2 months, 1st month they said i must pay R580 en i payed it because i was starting to use my decoder, end of the folloming montb they said i must pay R618 en i also payed it, now they say my account is on arears for amount of R589 while i just payed R618 past 3 days. They say i was using a Portuguese package and ive never used that package. How can u i use a Portuguese package while im using Compact Plus at the same time on 1 decoder. Mulchoice is robbing us day light. I call them everyday the always say they investigating.

DStv lemme Just tell you what happened, in July the 4th I received an sms telling me about the promotion for DStv compact plus for only 460 for the next 2months, and please mind that by the time I receive that sms I e already paid my July subscription in full, then I did sms and I was upgraded On the 8, then I got an sms saying that I must pay R419 on the 27 of July, well I did pay hoping that was my 1st compact plus subscription which is I'm paying for the month of August, in August I paid R460 hoping that was my 2nd compact plus subscription, I called in and I was advised that the discount was not included but the matter will be rectified since there was a system upgrade occurred, after paying I saw that I was owing R158 and I've asked what is that for I was told to ignore the amount it's just a system error, then that's is where I decided to do a change of ownership, on Monday in September the 2nd I've realized that I was only offered 5 channels, I called in and I was advised that there's no subscription on my end and I'm in credit, I asked why no one gave me answers, I called in on Tuesday and my subscription were reactivated but the agent activated the decoder that was inactive, I couldn't watch anything, spent 22hours calling DStv to rectify the matter, doing all trouble shooting but nothing worked, on Thursday I was advised to take it to the walk in center and I did so that is where I've found out that they activated the wrong decoder, I called in and I spoke to Portia Phiri who advised me to pay the extra 60 and I did so, and she advised me that they will credit the amount that was added extra into my account for reactivation since it was their agent who messed my account, well now you telling me that I must pay R589 for what and the fact that DStv owes me, and again I will be sending my invoices showing the calls made to DStv for the entire week then they must pay that account because it was their negligence for activating a deactivated decoder, and I want all the credits to be moved to the new account holder, I also asked to be called since I've ran out of airtime but no one seems to care. They keep on telling me the wrong information .the old account holder ID is :[protected]
And the new account holder ID is :[protected]
I can be contacted at [protected]

Hello,
i paid my DSTV Subscription on Friday/Saturday and called dstv to clear the error on the screen and they didn't do it as they all tell me a different stories
case no. [protected]/i46
now i had to buy another decoder becouse you couldnt fix the error on my screen
what should i do with the old decoder?
we paying you guys alot of money to tell us stories
please fix this system that your using and the service delivery your delivering to us

Thank you
Sello

i phoned in on saturday the 8th of September spoke to Klara whos managers name is Tebogo Thobejane i queried the fact that i was charged in the month of august after i request a disconnection advised Klara about it she was very rude over the phone did not want to listen to my query she told me her manager will call me back but he did not i have been on the phone with dstv since last week wed i advised Klara that im going to hello peter because she was rude she told me its fine i can do that ...I spoke to a agent on wednesday she told me that my account was sorted and the finance department will do the reversals for the charges made but it was never done

I have changed the owner ship of my deconder mcsis20v6o1770075x6 with smart card [protected] from my daughter khabo zitha [protected] to RN khoza [protected]. I didn't know that the reference will change from [protected] to [protected] so I paid to the old one . I have been asking multichoice to shift the funds which I paid on the 03th of August with no luck can you pls assist me. Proof of payment emailed but they say is not visible but I don't have any other proof

I bought a decoder from ariel king and they cant do an immediate refund cause the box is been opened and the decoder doesnt even get signal at 2 different properties i must wait a full day im not around from tomorrow for 2 months im not impressed at all i want a full refund and reimburse my fuel im using to drive up and down if this is not sorted out i will unfortunately have to go to small claims court and sort it out the legal way if this is not sorted out by tomorrow afternoon im going to the small claims court

Please activate my account asap I made payment on Friday and I have wasted over 2 hours of airtime trying to get someone to reconnect my services from yesterday. I refuse to resend my proof of payment for the 5th time now if no one can assist kindly cancel my subscription and I will take my money elsewhere. Thr managers or supervises are of no use either I called in asking to speak to 2 of them and I was put on hold for 10min till I had to drop the call because dstv is wasting my airtime as well as my time i honestly had enough you guys made us sit without anything to watch for the entire weekend but u quik to take our money.

This will be my last attempt at trying to get assistance. I have been foning to get my extra view service activated since 26 August 2019. Payment was made before the agreed payment date yet my service was cut. They requested proof of payment which was submitted and now i owe another amount but when calling the unproffessional customer line they assure me that the system is slow and they trying to reconnect me. They then put me on hold never to return. I have been making these calls for more than a week but with no luck. You take my money but dont provide my service. If this way of trying to get assistance is unsuccessful then you can be assured i will be seeking other avenues to get help. Because you are then stealing my moneyPlease also put consultants in place that actually can do the work and understand what dstv is about. I have never dealt with such poor service in my life.

Hi my name is Eva Semela ID [protected] I'm so pissed off by dstv I wonder who owns it he/she is nothing but a crook. In July my dstv was disconnected coz I didn't pay it in August I had to pay R785 to be reconnected of which I don't understand why that much coz the whole July month it was disconnected now this month it is disconnected again I have to pay R449 what happened to the money that I payed last month this is day light robbery I won't stand for that [censored] and the consultant are useless

My services was suspended even though DSTV debits my account EVERY month with the correct amount. I am now being told I owe this ridiculous amount. How is that possible if my account gets debited every month for years now! I want this issue resolved or I will cancel my DSTV.
I am attaching a screenshot from a Paidup up Letter I received on Monday 10 April 2017 at 11:12
Ever since then my account has been debited every month and I have no arrears
I have phoned DSTV multiple times since 2 September 2019 and no one is able to assist me.
I would like my service restored!
My Case Reference Number is: 5572771
I can be contacted on [protected]

07 Sept 2019; client no: [protected]
I have an overdue account of R449 that was sent to me via sms on the 05 sept., 2019. I paid the amount on the 7 sept, 2019 at exactly 7:23am. I waited till 10 am, and when there was no reconnection of my dstv, I made calls to the dstv and spoke with consultants (two of them on two occassions). Each asked me to email the proof of payment to their email, which I did. (the emails: kamojelo.khanyile@multichoice.co.za and patience.moagi@multichoice.co.za). Two hours after, there was no reconnection. I call dstv again, the third person also said I should send email, and I refused. At 16hrs, my dstv hasnt be connected and i called again, it was then the officer told me that I have to pay R499 that I am still owing R50. I said i only paid what I received via sms. And I suggested that, the R50 should be transfered to my next bill, that I will pay, the lady refused. That I must pay the R50 and send proof of payment. And I said, thatll be unfair to me as a customer. All efforts to get my account activated proved abortive. I believed this is as unfair treatment. I want my account to be activated while the R50 should be transfered to my next bill in October. Thanks

On Monday the 2nd of September i paid for my subscription which is R 399, then on Tuesday morning the 3rd of Sept, i received a message saying my subscription has been cancelled due to non payment. I called their call centre, they asked for a Proof of Payment, which i sent it to them.Later same day when i went home i called again, they said they did not receive POP, which i had to send it again. Following day i called again THEIR CALL CENTRE, SOME GUY TOLD ME THAT ON MY ACCOUNT MY SUBSCRIPTION HAS BEEN REMOVED, AND IT IS THEIR FAULT, THEY ARE FIXING THE PROBLEM.
I HAVE BEEN CALLING DSTV TILL TODAY, WITHOUT SUCCESS NOTHING HAS CHANGED.

THIS IS REALLY FRUSTRATING TO THE CORE. AND IT IS NOW WEEKEND, WHICH MEANS NO TV FOR US EVEN THOUGH I HAVE PAID. CALLING THE CALL CENTRE EVERYDAY I HAVE EVEN USED MORE THAN THE SUBSCRIPTION MONEY I PAY FOR MY DSTV. IF THEY CANNOT RESOLVE THE PROBLEM THEY SHOULD SAY IT.BUT I AM REALLY FRUSTRATED AT THEIR SERVICE.

I have now been struggling 4 weeks with my extraview due to your upgrade and this caused my decoders to be inactive!

I need my decoders linked as soon as yesterday! It's been escalated multiple times over the last two weeks, and I am now FED up!

If this is not fixed by 12:00 tomorrow I would like to cancel my services with you as you can clearly not deliver!

Having to wait for four weeks is totally unacceptable!

Sort the crap out as in yesterday!

I am so frustrated with Multichoice, on the 1st September 2019 I've paid my monthly Subscription of R265-00 for Family package, however i never had a problem with my account until now of which i actually upgraded my package from family to compact.I am making use of the mobile app which is so convenient..upgraded and made a payment of R120.26 via EFT on the link that was given which was requested for the upgrade.After i have done that the upgrading was pending, but my balance showed R0.00 so i decided to call for assistance to their call centre..i was then explaining the issue i had to the consultant, i dont know if she dropped the phone on me but the phone call was no longer active..however after i spoke to her, my channels was activated.when it came to my attention that on the app it says that i have to pay a amount of R230.50, for what, as i already made a payment.i was so upset and confuse.After several attempts to phone and let me wait long for assistance one of the consultants told me that the R120.26 does not reflect and probably pending to reflect on their system.Today i phoned again and was helped by a lady called Monique, after checking and investigating, she told me that someone removed the family package from my account and added a new package namely compact and did not upgrade as ive requested, but the R120.26 is showing on their system and that im being billed incorrectly, Now how is tht my problem? i was then told that unfortunately there is nothing she can do, but that the billing department will be contacting me regarding the problem.Why employ People that knows nothing as to what they are doing, causing us loyal customers to have payment issues.Money doesnt grow on trees, i suggest you train your call centre agents to do their work properly.i will be waiting for your call from the billing department to sort out this problem.
contact me [protected]
Email [protected]@gmail.com
Acc nr [protected]

On the 23/08/2019 we hired a movie from Box office via credit card.
The DSTV premium plus the box office amount was taken from the credit card.
On the 25/08/19 i called DSTV to enquire about my outstanding balance and was told they recieved the payment and there is an amount of R648.00 due on the 25/09/19.
I then recieved a sms saying i needed to pay R821.00 and my service will be diconnected.
I called again on the 04/09/2019 and was told i need to pay R829.00 for August to be reconnected and Ronly R146.00 was due for September (Which is impossible as my compact alone is R399.00 a month) i then called 05/09/2019 with ref: [protected]-I246 and was told by the consultant to pay R450.00 so that my service can be reconnected till the 25/09/2019. i went imeediately and paid the amount and called to reconnect. I was then told that i still need to Pay R371.00 and they cannot reconnet me/.
This service is disgusting as all the agents seems to thumbsuck their own amount for the benefit. i would like my service reconnected as per the ref above and the calls can even be retrieved to hear what the consultants told me.
there is no consistancy with the amount owing on accounts and now i wonder if i am even paying what i am suppose to or dows DSTV just guess an estimated amount every month.i was my service reconnected and i will pay the amount of R371.00 plus the amount due for the next month on the 25/09/2019

Dear Sir/Madam,

I am writing this email with great disappointment at the service I have received from Multichoice, the following amounts have been debited from my bank account without any explaination for the inconsistencies.

June R700.00
July R493.00
August R549.00
September R963.00

The inconvenience of having to call your call centre is not only annoying but defeats your customer service charter that you provide a service that every customer is happy about, contrary to that I pay my subscription of God knows how much it is a month because as far as I know its R600 including Showmax. Also clarify and refund me my R89 x 4 that I have been paying unknowingly. That is illegal to charge me amounts that are not agreed by myself.

Can I get a response in regards to this matter, countless times I am calling the call centre at my own expense. Furthermore your staff at the counter that was assisting me at your centre was very rude and uninformed, I am appalled to say the least at the way Multichoice is neglecting its responsibility to customer service, the onus is on me to fix their faults?

M.Sibiya

I've run out of patience with Dstv accounts department who have billed me incorrectly on account number [protected].

What happened was I paid my subscription at one of the small shops using Kazang machines. After waiting for over an hour for the service to be reactivated, I called Dstv call Centre to make an Enquiry, only to be told that my payment is not reflecting on their system. I made the same Enquiry the following day and was told to send proof of payment, which I did. I was told that the payment is still not reflecting as it sometimes takes 24hrs to do so. Later that day, my service was reactivated and as logic dictates, I assumed the payment was now reflecting.

I'm a Dstv compact subscriber, but to my shock, this month I was billed R648 and upon making an enquiry, was told it was because the previous month a watched without paying. Simple question was: How was it possible for Dstv to reactivate my service if I didn't pay? Even after sending them proof of payment? I was told the matter will take 48hrs for accounts to allocate my payment to clear the error and it's now over a month.

What's frustrating is that my service has been switched off, not because I'm failing to pay, but because I'm unwilling to pay the inflated amount. The error is on their part and by the time the issue is resolved, they'll be charging me a penalty fee because of the mistake they did.