MultiChoice Africa / DSTV
Reviews and Complaints

Date 3 August 2019
Ref to ref : [protected]/c2
Applied for price lock middle of July 2019 which was approved & received my decoder etc via delivery
DSTV consultant came to connect the system for me on 3 Aug 2019. I was told that I would pay pro-rate as my package runs form the 13 - 13 of every month and the new price lock price of R899 would kick in from the 13th.
Very happy, all set up etc until I got a notification from DStV stating my amount going off on the 13th is R1609.16 for services. I was a bit shocked but presumed it was pro rate (but didn't make sense as my calculations told me it would be R899.00 plus +- 350.00 . I contacted multi choice on 021 5082222 was told they could not assist me, I had to contact price lock on 011 no - which I did 4x. nobody answers the phone. Today 16/8 I called multi choice again and was told on the 13/9 my debit order of R1193.00 will be collected …. NOW FURIOUS
Was told that not only was I being charged for price lock but the normal package I had been paying. They have to escalate this to accounts and "SEE WHAT THEY CAN DO". This is totally unacceptable. The consultant told me he cancelled my previous subscription and that I would only be charged pro-rate from 3/8 - 13/8. Should I have cancelled or rev this debit order, my dstv would have been disconnected.
I want this sorted out IMMEDIATELY. Who in their right mind has so much money to pay for DSTV.
Want my account to be refunded for the unnecessary charges.

On the 14 August 2019 I visited RF Technologies which is a Multi Choice/DSTV Approved Agency in Bloemfontein, Dan Pienaar for decoder repairs. I met a supervisor who calls him Kevin Barlow, who took in my decoder and asked me to wait for 10 minutes. After over 15 minutes I went to get an update but only for him to refer me to his subordinate and couldn't even remember my problem.

I refused to be assisted by the other guy and wanted him to finish the transaction that we started. He then asked me which decoder I gave him, which clearly said he can't even remember what I gave him. He gave me the decoder back and explained that is fine and apologized. And he continued with the other client and never paid an attention to me but tried to dismiss me.

I told him that I'm not happy with the level of service he gives me and the reluctance and undermining me as a client. I asked to speak to the manager and he's response was that he's the manager. I asked that he should then give me his full names and his position which he explained that in actual fact he's a supervisor. I made him aware that I'm going to report his behavior and conduct.

I'm furious that I was treated with disrespect for a prepaid service over the same client that we are just the same and he continued to give attention to her and never saw anything wrong until warned him about my intentions to report him, which then he apologize.

How do we get to be treated like this in your business which we are faithful to? I think the guy doesn't deserve to be in the front office of your company to choice and clients as they come and total forgets the initial one's for whatever reason. I have over 16 years of costumer service experience and you don't treat your clients with disrespect and attitude.

I had to leave the store without even knowing if the decoder he gave me was the correct one which I gave him or if he did fix it. He never even bothered to ask the history behind the decoder, if it was the first time I'm experiencing the problem for him to make a correct diagnosis or explained what could've been the problem and what steps to take should such happen again. Showing less interest in servicing me, I had to drive back home for over 200km. So I came back home with a device that couldn't be mine or fixed and that I might have to drive to another Agency with my cost due to his negligence and unbiased attitude and prejudice exercised against me for whatever reasons he might have.

I demand action and report as well as follow up to this matter. I want my rights be protected as a consumer as much as the company's are protected. How many clients might be treated like this and they are quite maybe? Let's fix this and fix it completely.

I want us to remain on the matter at hand as the are other issues I can raise but for now I need to address the consumer rights and client service standard and service provider responsibilities.

I've been with Multi Choice for a long time and this is just unbecoming.

I hope you find this in order.

Yours sincerely

Thabiso Motjetje
[protected]
Cell : [protected]
[protected]@gmail.com
[protected]@lekwa-teemane.co.za

As I await your response in anticipation.

This matter will be escalated to Consumer Commission and other regulatory bodies and authorities.

Hello dstv,

i am very frustrated with your service right now, i payed 640 towards my account but i keep calling you every week asking to be reactivated because i get disconnected somehow ask i write this i am disconnected as again. this is unfair and frustrating because this is not sabc we pay and when we don't pay you don't even pity us you switch of your service not it is more annoying when we have to suffer even after paying. please i ask for you assistance urgently. this means i wont watch the queen because call center says they cannot assist me only finance can assist me.

Regards

KHANYISILE MLANGENI your telesales lady puts down the phone when I told her I only have one TV and would not be interested in an additional decoder..
I find this kind of attitude disgraceful!
I am a client of yours and this is how I get treated.
In addition to the above I have left at least 20 messages a few months ago in regard to a special you were running. To date not one call back.
I am amazed that a company as large as yours gets away with such terrible service.
I even sent mails through previously without return.
Clearly having somewhat of an monopoly equals bad service..
I suggest you pull your sales team together..
You won't get away with crap service for ever..
Regards
Brett Cooper

Good day

I am on dstv compact and my favourite channel is 166 zeeworld . This is what we watch most the time and we are always having problems with this channel. It's either the screen going blank (green) or a message (sorry about the interruption) this takes really long for them to sort out by the time this is sorted the serious i was watching is over . I am very disappointed with the service I am getting on this channel .
Please can I have an email address to zee world channel .

Thank you

I made contact with MultiChoice to reconnect my package and also upgrade it. I was told that I have an amount of R330 that is outstanding due to a discount that was given to me incorrectly during the month of March and April. I received the SMS confirming that I qualified for a discount. I paid the difference due for my subscription at that time. Now 4 months down the line I am told that I need to pay that difference from March and April, because I was given the discount incorrectly. Why must I as a consumer suffer because of your so called system error? I refuse to make this payment and need this rectified ASAP.

On the 2nd August I paid via EFT but on the 7th the service was suspended, I sent prove of payment on the 7th but now I'm still not helped. Instead I'm told I owe R99 n from the money I payed on the 2nd a lot has been deducted buy .I'm now told I paid on the 7th while on the 7th I only sent proof of payment.as it stands now I spent more than 200 calling the customer service, the people there are all incompetent.

on the 25th of July I paid my account via EFT, last night my account was deactivated I called in to find out what the problem was, I was told that I did not pay. This morning I called again I spoke to Zinhle Kalatile she says she can see that it has been paid problem is that I paid early and that I have been charged for that. now I am not happy at all we the service I recently got from you guys.

I am very disappointed that you are discontinuing DStv Select. I have been a loyal DStv client for more than 10 years.

I only have the Select package for KykNet. I am not willing to pay more than double for Compact Plus just in order to have Kyknet.

Could you please offer me KykNet as a stand-alone channel on the current Select price? I am a loyal client who have have paid my subscription a year in advance until April 2020 and it is unfair that you are taking away what I already have paid for.

If you cannot offer me the same, I will have to cancel my package because I won't be able to afford to pay a higher subscription fee.

Last month I had renews the DSTV package and through the mobile banking, through the IZI banking system transferred the amount for 11 months but the amount was cut for 11 years. I filed a complaint and also send all the documents asked through the WhatsApp number but till today after almost 21 days I have not received the repayment assured by DSTV. This is absolutely a robbery from your clients. Please make sure that it's solved soon. Thank you

Dstv

I have always been a loyal client and pay my dstv on time, for the past year I pay my dstv over the counter, pick n pay or pep. I don't recall doing a debit on my account.

I pay r399 every month! I went to pick n pay on the 30th of july I paid r399 as usual, the following day 31 july I received an sms saying i'm owing r293, I called the call centre to enquire as I don't understand where the r293 is coming from.

I spoke to ellin japhtor who advised me that the sms was sent in error actually the amount of r293 is what i'm supposed to pay as @ 27 august 2019. She went further to say its coz I have credit of r155.99 in my account meaning I was paying ahead.
Great, this morning to my horror my services were off!

I called the call centre I spoke to thuleleni mafuleka who was pretty much rude! Doesn't listen 2 what i'm saying! Shes too quick to answer wrong things that i'm not even asking!

She went further wasting my airtime saying dstv offered me a discount cz of debit n den it was reversed? What debit is that? I have over 2 yrs not using a debit order!

I went on to ask her what shes talking about and she put the damn phone down on me!
I mean whats that? Why would I call the call centre n receive such bad service with my airtime! Am I not allowed to ask questions?
I cannot just go pay for nothing! Where does the r239 come from? Why did dstv offer me a discount & then take it? Why offer it anyway cz I never opt for discount?

I called again spoke to mpho who put me on hold for good 10 minutes! After that he told me his supervisor will call back which was 09:30! Its fricken 12:00 and I had to call back spoke to xolisa who advised agents don't have email addresses! Who is fooling who here? Why am I getting different answers?

Can u explain why my services are oooooooooooooofffffffffffffff!

Pathetic liar! Xolisa tokota from multichoice call centre! He is such a liar and I don't understand y ppl like him even get supervisory positions if they give clients wrong info! I have sent him emails several times n no response from him! He provided me with wrong info n promised 2 get back to me 5 days ago!

I'm calling again after 5days n a consultant by the name of slindile puts m on hold for great 20 minutes cz she doesn't know y my query was escalated and I haven't received feedback... Dstv u really treating clients like nonsense!

In April 2019 Multichoice gave me a discount which I appreciated and was glad. May month-end I paid the full amount for both my Compact and Access account. Then in June month I also paid the full amount for both Compact and Access account.

I then received an sms to pay R231 more and when queried they said the issue is escalated and will receive a call within 48hrs which has passed without a call or email. I then phoned again for multichoice to fix their mistake and nothing.

This morning(07/08/2019) my services are disconnected because of their mistake and no response to my escalated 2 queries.

Kindly assist by returning the R231 discount that was given to me or at least give me enough time to can go and borrow R231 because it was not my mistake and was not budgeted for.

Acc: [protected]
cell" [protected]
email: [protected]@gmail.com

I, as a premium user is very disgusted with Discovery (Channel 121) latest presentation.
DSTV in the past, normaly repeats Sat & Sun, but from this week each day is just repeats with VERY VERY little new episodes.
Instead of seeing a serie or new serieses, with a new episode once a week with repeats, we now see old serieses almost the FULL day with no other programs or serieses for the whole day.
So we are seeing old, second hand serieses each day.
This is ridiculous and very unfair for me paying almost R1000-00 a month!
What happend to latest serieses of:
Gold Dust
Akaskan Bush People
Alaska: The Last Frontier
Edge of Alaska
Outback Truckers
Moonshiners
Whe were used to watched series after series for months.
The only New Series now on Discovery is :
Into Alaska and Deadliest Catch.
Even American Chopper is an old season?
My complaint is that our Discovery program now look like this and this is UNACCEPTABLE:
Tuesday 6Aug
22h00 Fast &Loud till 6h00
- 8 hours
we are seeing season 5 and latest available is season 15
Wednesday 7 Aug
6h00 Unique rides till 20h00
- 14 hour
We are seeing season 1/2/3 and latest is season 4 where season 5 is also available
Thursday 8 Aug
Wed 22h00 Wheeler Dealers till Thu 6h00
- 8 hours
We are seeing season 15 where 19 is avaliable
6h00 Kundig Customs till 20h00
- 14 hour
We are seeing season 4 where season 5 is available
22h00 Unique rides till 6h00
- 8 hours
We are seeing season 1/2/3 AGAIN where season 4 is available
Friday 9 Aug
6h00 Street Outlaws till 20h00
- 14 hours
We are seeing season 5 where latest series available is season 13

The arrogance coupled with the incompetence of the Multichoice/ DSTV staff is sickening. How can one be frustrated and sent from pillar to post from Sunday, 5th August up to now to get services paid for? What is so difficult to reconnect a package? What did I pay for? I have been sending the proof of payment since the 5th of August and calling but still no services. Everytime one is made to hold the line for over 30 minutes and then, you get dropped. When you call back, the same story repeating itself. It is really sickening.

It's so manotinesd how we pay alot of money to watch continues replay of indain movies on starlife channel. The same movies repeatedly over and over again. Please there are some many movies new and old but months on end the same movies it's sick I feel like cancelling DStv subscription. This is why people go for OVI. All the movies played on starlife has already been played it's months on end the same movies there are so many old Indian Movies like Baghban of Abitha Bachan that can be aired if there are no new movies to air. I've watched Jai Ho, Shivaay, Akira and Neerja I don't know how many times already. O and most people work during the day so who watches the repeats at 15H00 in the afternoon. Then air old Indian Movies example Kalona Ho, Kuch Kuch HOTA Hai, Boothnaat and Kabhi Khushi Kabhi Gham, Main hoon Na then there's PINK, Ghajini KK that Tiger, Bodyguard, Tezz these are examples that people would like to see some old some news but continues repeatedly annoyingly aired movies is a no go. Before these kinda complaints go viral please do something.

On the 01/07/2019 i change my notmal decoder to an explorah. O called multichoice to transfer my details and the consultant who was helping me just put me in a premium service of which my service was an access one of R100 a month. I called multichoice immidiately to notify them of this matter i spoke to Muhammed of which he said he will solve my problem. Within 3 days my service was suspended of which i was not owing anything. I called again and spoke to Yuseph thier supervisor he gave me empty promoses of my service that will be resolved, they suspended my service again and i spoke Jenin, she said the problem will be solved. My service was suspended again i spone to Thobeka and she said my matter will be resolves of which till todate nothing happened. I have paid my full subscriptiin but my service is still suspended and i was given a case number [protected]-C2. As i speak i paid my subscription and my service is still suspended. I have lodge a lot pf complains, i sent mails, i called but nothing is resolved.

On 31 March 2019, I paid the annual subscription of my DSTV for both DSTV Premium/Explora as well as the yearly insurance. For the last 3 months, I keep receiving a notice from the insurance company that my insurance for the decoder is going to be cancelled as my account is in arrears.

How can this be if I paid a yearly fee?

Every time, 3 times now, today will be the 4th, I contact DSTV and they inform me there is incorrect billings on my account to June 2019 and they will reverse it. Every time this does not happen.

How difficult is this to rectify an account? Not once, not twice, THREE TIMES? And not 1 time has this been corrected. Thus I am without insurance on my Decoder because DSTV ignores my phone calls and requests o fix this problem month after month after month.

The DSTV account number: [protected].

This is not acceptable practice from a listed company.

One can understand why everyone is cancelling their subscriptions. If mine was not paid in advance, I would surely cancel my subscription with service delivery like this.

Every month I spend money on phoning them - the call is not just a minute or 2 and I waste my precious time on a company who apparently just does not give a damn about their consumers.

I have been struggling with DSTV for more than a week. Apparently I was given an incorrect discount in April..I spoke to 3 supervisors... simone...which activated my decoder because I paid my premium and escalated it to the finance department, whom never called me regarding this. All this happened on the 28 or 29 of July. Sunday they disconnected my DSTV AGAIN! I called and spoke to supervisor Vuyo..whom promised her manager would call me at 12h00. Which they never called me. I called this morning AGAIN and spoke to Ludwe whom advised that he will sort it out by end of business and even sent me an email. Ive been emailing him the whole day with no response. I called the call center and I was advised that all the managers and supervisors have left...which is [censored]! If this is the service you get from supervisors you should re-think about your management because it is pathetic! I dont knw what to do anymore to get my dstv activated as I already paid my premium.

Good Day

I disconnected my DSTV decorder and called and requested that I will not be using DSTV. I was debited the same month. I called the call centre on the 22 Julu 2019 on the 031 710 2222 and I was given a reference number which was 85518189-c1 and I was promised that that my refund will be sent to me in 24 hours. I then called on the 01 August 2019 and I promised that the refund will be credited into my account in the next 48hrs. I called again today and I was given another reference number which was 85518189-CL-C2. I wish to put on record that I am utterly disappointed with service

My name is Clive Baloo
My Cell Number is [protected]
Email address is Clive.[protected]@ugu.gov.za

Good Day

I called your contact centre yesterday to find out how much is due to pay for my service to be reconnected. And your automatic voice prompt inform me i must pay R230.00 i then clicked 9 to speak to a consultant and guess what she informed me the same. I asked her twice and she said yes.After getting in my car and going to pay my service is still blocked and i decide to call again and now i am being told a different story. Your calls are recorded right? I want my service active as you consultant provided me with wrong information. I work in costumer service and i know all about honoring a price

Please get back to me as i will escalate on social media platform