MultiChoice Africa / DSTV
Reviews and Complaints

Multichoice stop abusing your customers.
i called customer service for help they told me they'll log a complain since they cannot solve my issue and in 48 hours someone from multichoice will give me a call to solve my matter(that was 27th July) but till today 03 August they ddnt bother.

Fine
I called them again yesterday 02 August for the total due payment, I was told R288, 79 including insurance, last month grace period access and activation. After making payment I asked the consultant to activate my service, surprisingly she told me that I still owe another R35 for activation. I challenged her based on her previous statements but she told me there's nothing she can do simply because she's at work, to avoid consuming my airtime for nothing I paid that amount but my service was not activated. I had to call them again for activation the Consultant now came with new excuse which was their system is down she cannot help me, then I had to be furious and challenged her statement based on all the calls I made since the 27th then she said please hold line I'll get back to you but she never came back till I hug up.

Honestly I'm angry.
My service is still off and if we skip our payment due date you guys charge us but if your system it's down and we can't receive your service you guys does not refund us. Your customer service is poor

Therefore I demand answers.
[protected]@gmail.com

i have a compact dish with multi choice and im supposed to pay R399.00 plus R95.00 for extraview and my insurance at R29.50 and now i have a bill of R1172.00 . I called multi choice and i was put on hold for hours on several occasions. Case no c1 and c27. the lady i spoke to promised get the manager to call me back but she never did. now im told they will close the dish and charge me connection fee. im not sure with channel to take cause even at branch level i could not get help

gugu [protected]

i have been a long serving client of multi choice and never missed a payment
You debit my account on the 25th of every month and ive never had a problem, what happened this month is the most disapointing way to be treated by customer sevice, the people answering phones dont not speak properly can not understand what im saying and can not even understand come sense ( if accounts are debited and there is proof like a bank statement showing debit from multi choice how can the customer be to blame for it not showing on multi choice account that is a bank problem not a customer problem.) also when you ask to speak to a supervisor or senior they say ok hold on and then leave u on hold and then end call. this was my experence with dstv customer service and like ive told the telphone operators good loyal customer that all way pay on time etc should be given the benifit of doubt and not cut off dstv and then charge them a reconnection fee when the error isnt there fault and also long serving clients should mean some thing to a company like multi choice most companies appreciate loyal clients and even reward them from time to time you a good payer the bank offers u specails or increases ur credit etc vodacom as well looks after there long serving clints SA homeloans does the same, but multi choice doesnt care about there long serving clients very very sad.

I recently reconnected my DSTV service. I received a notification in writing that R1007 was payable. I made that payment immediatle yet my service wasn't reconnected. I phoned the call centre and after a long 30 minutes on the phone the consultant managed to do the reconnection.
It is now exactly a week later and my service has suddenly been suspended to 'NON-PAYMENT'!
Once again I phoned the call centre and was told that now I had to pay R300+ in order to be reconnected. After another 20 minutes on the phone I was told that my account is being billed pro rata and the amount increases every day. I asked to speak to the manager and was put on hold; after 15minutes of waiting I put the phone down, phoned again and asked a different operator to connect me to the manager. She told me that the manager was unavailable but that I will be called back. It is now 8 hours later and I have heard nothing from them. Their 'self help' app doesn't allow me to sort this problem out either.

I am frustrated beyond words. No one at DSTV cares!

Friday 26th july 2019 I called in to request a package downgrade. After everything was done I was total that I needed to pay an amount of R456 for this month, which I was told to be a prorated amount because I was downgrading my package. When I got to the store to make a payment, I was told that my amount due was R528. I really love to know from were this amount magically appeared? I made payment of R456, which was my amount due for the month. Today I receive a sms telling me that I owe dstv R72 and my service will be disconnected if I dont pay the amount. So I guess the quoted amount by the consultant holds no value and they are dumb and cant read amounts of their computer screens or is that dstv is all about escalating their prices to rob customers . I'm not William to pay any more money for this month, so please rectify this issue

Hi.. i upgraded to a premium level on Friday the 26 July 2019 around 18:15/ 18:20. The lady i spoke to informed me that the amount of R920 will be deducted from my account on the debit order date which is 28th. Now, R613 was deducted and i tried calling in to ask as i received your sms but your long que ended up discontinuing my calls. Now i have been disconnected and sent an sms with a balnce of R433.00 whereas i use a Debit order facility with Dstv payments. I cannot use your app for payment as it says log-in failed. And cannot be expected to pay the extra fee as it was not my fault for the wrong amount deducted. Kindly deduct the balance needed to cover the premium fee and reconnect me please. I was told that i was caller 142 on the que today...

Good day

i called the call center and asked if my brother in Namibia could buy a decoder for me.

it was a present for me, i called the call center and asked if i could use the decoder here is South Africa, that was 4 July the lady said it is possible.

my brother bought a decoder for me when i tried to register, they said its not possible on the phone.

The lady advised me to go to service center which i did on 29 July to register.

To my surprise they said its not possible, i told them i called and confirmed before.
they chased me away but they had promised to help before my brother bought the decoder for me.

i spoke to Kapeso Makhene, who said they cannot do anything,

I got 3 bills 20 June I owe R210 this is correct then I got to store to pay they tell me 27 June R1175.71 how on earth did they get to this amount I called on Monday 29 June the agent told me R210 is the correct amount and R1175.71 was a error on dstv side, Wednesday I got to the store again they tell me R444.00 I called the call centre today spoke to the supervisor Betty Nyathi WHO ONLY APOLOGISED FOR DSTV ERROR AND SAID i MUST PAY THE R444.00 because of the auditors, How are we liable for dstv error or voucher they offered in March or April? Anele Mciki...manager promoised a call back still nothing, no email no communication basically saying they cant help with dstv error the customer must pay! If I dont pay today they will disconnect me and then charge me reconnection fee! daylight robbery they have so many facebook complaints staying the same.

I made a payment to MultichoiceNamibia account instead of south Africa account and I sent the proof of payment to Proofofpayment@dstv.co.za (callled 011 289 3322) from the 29th of January 2018 till today 01/08/2019 no one has actually resolved the issue.

Bad thing is, after long communications, sending proof till today i haven't received the refund.

**** service from Multi Choice, i phoned them today to downgrade to a cheaper package as we can not afford the Premium package at this stage, the guy told me i have to pay R983.00 first as my service has been suspended and he can only downgrade after i made the payment of R983.00 as their system don't allow him to change anything, my freaking whole point is that we can not afford that money now, so they basically like forcing you to pay for the full package first and then they can downgrade your package, not everyone can afford the premium package DSTV!. NOT HAPPY WITH DSTV RIGHT NOW, they will continue to lose customers.

Good day

I have 2 subscriptions, of which one was cancelled on the 9'th June 2019. I pay in advance, so from the 20'th of May 2019 - 20 June 2019 was paid for. On the 10'th June 2019 I called the call centre, who confirmed cancellation. I was told that I would be credited for June 2019. Yet the full amount was debited. I called again and complained to no avail. The best part is that I got debited again for the full amount in July 2019.

I have been calling and been given a different story. I have also spoken to an incompetent manager who assured me that the issue will be resolved.

I then called to follow up on the 26'th July 2019. I was assured that I would be paid back the funds into my account. A week later I called now and spoke to another incompetent person, who has given me a different route of resolution. I should now e-mail proof of payments. And there are no managers

Ridiculous is an understatement.

I was given this reference. 81438808-C1

Regards
Kos Chetty
[protected]

Good Day
I am fuming, honestly either your employees are not fully trained or service are just bad if i must pt you the a scale rate honestly there wont be any.One of your consultants called me two weeks back to change from Premium to DSTV Explora with Wi Fi for R 899.00 a month including installation which she will provide for free because i am an existing customer of Multi choice for the past 12 years now. I have asked her to send me through her details to my mail but she have failed to do so.The dstv explora was delivered with wi fi two days ago and after that no phone call about installing the dstv until i started calling for two weeks now every single day to come and activate my explora so that i can cancelled my existing one.No body can help me some taking my address and promise me the very next day there will be an installer until now, some gave me wrong numbers and i am still where i was.Now they told me that i must get my own installer how is that working now and what makes me further upset is that they already taken off a payment this is not good! and also which means another installment is going to be deducted today for my premium this is daylight robbery! i am not happy. So i need my money back please that has been deducted from your company without my consent and if you cant send someone to install in the next day or two then please i will gladly return your explora on your costs and will cancel all other services i have with you.
Name: Sharlene Dieraba
ID:[protected]
Mooiwater
Groendal

Also your employees don't know where is the Wine lands Franschhoek city where i am residing how ridiculous is that.I will never ever recommend your services to any body else i am sorry.Hope to hear from you soon.

Regards.
Sharlene.😩

Dear Sir/Madam

I would like lodge an official complaint about the manner in which the service is being offered to us as clients. I have two decoders, so on Thursday last week (25/07/2019) I upgraded one of them from access to compact and since then problems started, the service decided to close my decoder and upgraded a wrong decoder. I am made calls during the day on Thursday spending costly airtime to try and request for the problem to be resolved this did not happen.

On Friday same think happened I kept on getting agents who said everything is fine on their side.

On Saturday I took the matter to one of the multi-choice -DSTV offices and they made me wait while resolving the problem, after a long wait the matter was said to have been resolved. I got home looking forward to watch my channels with my family, to my surprise the problem was not resolved.

On Monday (29/07/2019) I made a call to say the problem has not been resolved, and this time the problem was half resolved in that the compact package was now playing on the correct decoder, but the decoder that was working was also cancelled and now not working anymore.

This is still the situation right now, I need urgent attention.

My customer number is : [protected]

I called on 29 July to request a service upgrade but could not finish the process because the system was offline. I called on the 30th and spoke to a service agent by the name of Hannahstayzia Reddy and told her what i needed. I then requested her to give me a break down of how much i will be paying and she refused she just gave me a total amount. When i requested clarity she told me that she has already given me quotation and that she will not give a quotation. I then requested her to refer to another agent and she refused and I asked for her name and she told me that she will not give me her name. I emphasised to her that she should consider addressing me in a good manner as I am a customer and she still gave me an attitude then I ended the call. I am very dissapointed at the service I received from her which i feel it is denting the image of Dstv Multichoice. It made me wonder if the service agent are not held accountable for the service they give to customer, are they free to treat customers as they please, if not what steps are taken in incidents like mine. It really made me feel desperate because I enjoy the programmes from Multi Choice but it does not give her the right to treat us anyhow.

i have been paying my Dstv from day 1, and always when i go pay i'm told a different amount to the previous month's premium, to a point whee i know i should pay 419, but it later says 423 and what not, i went to Shoprite on Saturday and decided to pay there, it showed R111 on the system and now they say i should pay R419.00 on top of that R111 instead of the balance. i better close it all together if the prices keep deteriorating.

I am currently on the DSTV Access package (R105.00 a month) and i get an SMS yesterday saying i need to make a payment of R352.00
I called the call centre [protected]) and got the run around with no answers. According to them its an outstanding balance
The agent made a comment saying that months ago DSTV had given customers the incorrect amounts to pay - How is this my problem now ?
My premium is paid in full every month
Furthermore on the 21/07/2019 i checked my balance using the whatsapp option and got a balance of R608 !
I checked again yesterday 29/07 and it shows balance is R352 some change

Still no one can answer how i get 2 incorrect amounts within a week

Went to the contact center in Umhlanga and the agent is adamant that i paid short in March of this year and that is were the problem started with my "outstanding balance". The sms notification i received in March was to pay R265 and i paid R266.00 the very next day

I am not going to pay for DSTV's mistakes with their billing

Incident date is 26 July 2019. ID [protected]. I have now been disconnected for the fourth time since 18 June 2019. I called on all occasions to restore the service only to have it suspended after a week or so because I did not pay? I PAY BY DEBIT ORDER. How can it not be paid, then it is DSTV's mistake, not mine, and I get cutt off because of your mistakes. On the previous call I spoke to a supervisor who promised to solve this with the accounts department after I had called 3 times before that and was told to hold on, which I did for 12 minutes. On this weekend I called and was told there is nothing that can be done it is the accounts department and they can not switch it back on, I received a number as reference and was told I will be called today 29 July, but no call yet. DSTV service is utterly poor, the people are either not trained to do their work or just plain lazy, because nothing is done to improve the service to me. This is on my PVR decoder

Good Day,

I trust this email finds you well. Friday evening I called to have my subscription upgraded to compact plus and spoke to one of your consultants with regards to the upgraded. I have called in 4 times in one weekend and I am told that there a system problems- which I understood and any organization does experience system problems. One of the supervisors was able to assist me when i had asked to speak to him and my dstv was working since ;his surname is Chand.

I have been patiently waiting for a resolution with regards to my query and whenever I call in its either my account is being esscelated or there is a system problem which makes for horrible customer experience and poor first query resolution.

This morning so furious and looking for a solution I spoke to Dumisani Ngwazi, whos service was nothing short of horrible, poor and rather disrespectful. I was on hold for the most time on the call with little attention. If possible I would like your QA department to listen to the call and perhaps take the consultant for further training.

I am extremely furious and not pleased with the service I have received in the past 48 hours.

I would highly be grateful if you look into the matter with both my query and Dumisani. I would request you to take immediate action. If you need to contact me please feel free to call me on [protected] or reply via email.

Yours Sincerely.
S Chauke.

I received a call on the 19th of June to inform me that my service has been suspended for two days which i was unaware of reason for me not being in town. Cant say who phoned because i was driving, he asked me if he should reconnect my line then i van pay the following day, told him to go ahead and i immediately asked my wife to make a eft . When i got home the following day my dstv was up and running for two days and then i got a sms to say they have suspended it i should pay a R496.12 to reconnect i paid in the difference 26th of July and it was connected again. Saturday morning the 27th i got a sms again R536.12 to reconnect and my line have been suspended again.
I did this and nothing from their side was honored.
Infact now I'm trying to get penalty fees reversed due to service suspensions and i was advised that I NEED TO CALL IN EVERY TIME TO CHECK ON THE PROGRESS AND IF MY SERVICE IS SUSPENDED THAT I NEED TO FOLLOW UP ON THAT.
IF this continues into the month of August, you can be sure I will cancel my subscription and will tell everyone about my experience, as well as lodge an official complaint with ICSA

Regards
Ismail Jacobs

I received a sms in Jan from DSTV about a promotion. Should I pay my subscription in full for the next 3months, then they 4th month would be free.
I did this and nothing from their side was honored.
Infact now I'm trying to get penalty fees reversed due to service suspensions and i was advised that I NEED TO CALL IN EVERY TIME TO CHECK ON THE PROGRESS AND IF MY SERVICE IS SUSPENDED THAT I NEED TO FOLLOW UP ON THAT.
IF this continues into the month of August, you can be sure I will cancel my subscription and will tell everyone about my experience, as well as lodge an official complaint with ICASA.