MultiChoice Africa / DSTV
Reviews and Complaints

Call details:
Date - 15th July 2019
Time - 09:12 am
Contact Number: [protected]
I contacted DSTV after I could not resolve my problem via WhatsApp. The call centre agent listen to my query, doesn't take my information to check the account puts me on hold and returns after a while only to tell me she is not able to assist me. when I ask her what account did she check on, she then only wants my information! This is absolutely frustrating and wasting my airtime.

Please quality assure your call centre agents calls and ensure that they are doing their jobs!
I am still not able to resolve my query which is to activate my services on the easy view plan!

I was called by one of the multichoice consultant to offer me a price lock explorer deal, I took it because i was told that I was not going to pay for installation. They delivered the decoders the following day.I phoned the call centre to ask them for number for installers to come and install them for me. I phone a few of those number and i must say im rather disappointed that such a big company has those kind of incompetent, useless idiots on their list. The first one could not speak English, the second one said he doesn't have a dish so he will send some one, when the 3rd ( Karabo)one came he installed and just left without making sure that that its working. I phoned the call Centre and the other incompetent idiot (Rebecca)told me that its active but she will just send a signal to clear code e107.Guess what, its still not working. Its been a week now without a TV but they keep reminding me how much i have to pay my premiums. We phoned again and another one told me a different story that one of the decoders is not connect, the other one gave us the number for complains, but guess what, the number does not exist. I phoned again and the other one told me that i need to check for the blue light. I don't think any one cares of customers, I would never recommend any one to take this deal, in fact, im currently planning to go on the social media to publish this so discourage people from taking this risk.

I have been having a number of unresolved issues with dstv/multichoice services.

Recently i reconnected my subscription after a year. I asked the lady agent to down grade my service, and she never did the downgrade and instead debited a full monthly premium.

I called again the fillowing month and nothing happened. I called to remind before they could deduct for the following month and the guy agent promised and emphasized rhar he recorded everythinh on the system, again the was no downgrade and instead they took the money i paid for a don grade service and placed their own pro rata of about 3 days and suspend my account.

I called to established the problem and untill today no proper advise has been given and i am still with no service regardless that i already paid..

I am stil looking for other pltforms where i can expose and complain about such embarrasing services

I had a DStv installed with you guys about+/- 3 months ago and I asked the guy several times if he put a new bracket as well because there was an old dish on there that wasn't working and due to the fact that I was renting at the place I asked him if he put on a new bracket because I knew I was going to move and would need to remove my satellite so now when I removed the dish I found that the old bracket still on and he ddnt replace it with a new one, However that bracket can not be taken off because it's been on there for years and the screws are rusted, could you possibly assist in getting them to give me my bracket they didn't give me please?
Please contact me on
[protected]

Thank you.
Ms [censored]odien

Every month I have to call in to say my acc is terminated and yet I have paid since I bought an explora in March. April I made cash payment and my services were terminated told I haven't paid and payment doesn't reflect, may again same thing happed they said they couldn't get money from my bank and that the cash payment made in April is reflecting now making it weird. Now mu services are terminated again am told I haven't paid yet I made an eft payment in June 26 2019 of more than R1200 and i even have proof of payment and am told that payment is not reflecting...my explora is on price lock for 599 or 499 not sure but I always pay more than R800. What is going on why am I being robbed or is it your staff members which are lacking experience

I called customer care. I wanted to add a compact plus contract for my parents in Randfontein. They offered me the price lock deal which included a explora decoder with free installation. I asked if I could use this free decoder for my parents and the lady confirmed it is possible with the compact plus contract. I called the installer, Pontus, and they did the installation. They informed me that the decoder is only for a premium account. Ever dince I have been calling for help with no success!
I cannot afford 2 premium accounts and I cannot afford the R3034.00 balance on my account, as a result of the incompetence of this employee at customer care! I have been misled and I am not going to pay for this!

ACCOUNT: [protected] - ID NUMBER: [protected]

This refers to your email below and the query on my Billing that has not been sorted out.
I spoke to Vesh at your call centre now who promised to escalate the proble. and confirmed that someone will call me back.

Summary of my query:

Was on an Explora Compact Pricelock Package for R 598.00 per month
Upgraded my package to an Explora Premium Pricelock Package in April 2019 for R949.00 per month
I did not have a new installation. ONLY the plan was upgraded.

Payments deucted:
April: R 598.00
May: R 1452.98 - why this amount?
June: R 1015.00 - why this amount ?
July: R 1015.00 - why this amount ?

KINDLY REFUND ALL EXTRA MONEY DEDUCTED>>>>>>

Fozia Sulaiman
Cell: [protected]

Good day

i am really tired of calling dstv and they dont even bother to help, i paid my dstv on my old account and was told they will mov the money to the new dstv package and now now my dstv has been blocked and they telling me i owe they for previous months where by i did not even own a dstv before. they can see the payments on the system hence they even asking me to send the proof of payment. how stupid is this? i have called, sent an email and called the bank they said payments are reflecting and went through successfully. i need someone to help regardi g this issue. call on [protected]

Customer Number: [protected]
On the 1st of July 2019, DStv suspended my services for reasons unknown to me - my account has been up to date. I went online to reconnect and was surprised to find that I owed them R1557 (my package is only R519). I paid the amount as is, with a hope of reconnecting my services immediately (School holiday season madness).
From the 1st until the 5th, I was calling them on the 031 710-2222 number and spending not less than 25 minutes per call on some days.
The explanations ranged from 'Software issues' to "Unknown technical fault'.
Each day, I was promised a call back within 24 hours and escalation email to Technical service dept. - which never happened.
I did not call them on the 6th, simply because some of the call center people made me look stupid.
I made a call on the 7th and spoke to a gent' by the name of Joseph Mokale. From the start of the conversation, he promised that this will be resolved immediately. Within 10 minutes, my services were restored.
I then requested to be transferred to someone senior - Supervisor or manager. I spoke to someone who called himself Itumeleng Sekgale, who promised me an apology letter with explanation by the 9th July 2019. From his tone, I could tell this will never happen - my suspicion was right.
This is not just poor service, it is a deliberate act of neglect. On the first 5 days I phoned the call center, at least one should have yielded a call back or a resolution of the issue.
NB: My account is still not resolved - I will start calling them from next week Monday, must take a break this week.

Client number: [protected]. dstv offered me revised subscription of R699 for the premium package for 6 months on 13 March 2019.After activating the service they charge me for the full amount of R904 Instead. When phoning their call centres they let me hold on for up to 26 min and the operator just disappear. I phone several times afterwards and was given a reference numbers [protected]/112; [protected]/117; [protected]/c1. I again phone and none of the departments within multi choice could assist me. The seriously misled me as a client

Good day

My Smart card: [protected]
My ID : [protected]

Made my payment yesterday noon and I have been asking for reconnection, 7 times I've called multi-choice customer care, they keep tossing me back and forth, from the call centre to self service and no-one is taking me serious, I need to be reconnected

WhatsApp self service is saying they can't find any services to reconnect I must call the call centre and the call centre says the system is not allowing them to reconnect.
Now my efforts to speak to a supervisor or s manager have been fruitless
Now I don't know what I should do

I am so livid about my services been blocked this has been ongoing for more than two months, our services are paid to date cash on the 25th of Every month in fact Multi choice has a credit for me . The billing department is messing up adding reconection fees and billing fees when we have paid for a compact package as agreed to. Please reconnect my DSTV service I have paid for account 1998750 I refer to my call reference 1998750 with your consultant who has no clue what they doing but to escalate the query and not fix it and the manager has no authority and no where to be found to assist further just passing the buck. I WANT MY SERVICES RECONNECTED THAT I PAID FOR... fix your billing department who has no cue what they doing. Look at the complaints are all the same queries blocked services, people been owed credits and nothing is done about this.

I had the price lock with dstv over a 2 year period which then came to an end.in may 2019 I was then offered the new price lock plan. The minute in which I they switched me over to the price lock option again I experienced problems with disconnections and issues. I then on numerous occasions contacted the service centre and got them to reconnect. I then chatted to numerous people and every time I got a different story.

On the one occasion I got through to a gentleman selvin who in turn said the price lock was incorrectly loaded and the only was to solve the issue was to cancel the price lock cover. Which in turn he did.

What I assume now that the price lock was reactivated in june and subsequent to this I was then debited r2228.64 off my account. Since monday the 1st july I have been in contact with them on a daily basis and once again got different stories and was told that someone would call me back. To date I have not had a refund and no one can properly assist me with the reasoning behind the "double" debit.

The only thing that comes to mind is that selvin at the time cancelled the price lock agreement and then it was reinstated again in june, so I was probably charged a cancellation fee as it would of been for 24 month period. I dont know who else to talk to as this is beyond a joke now

Did a change of ownership on my account and the credit was suppose to move to the other account over a month ago till today it wasn't been moved.Service was blocked because the said it was not paid and credit was still sitting with multichoice. I found this unacceptable and incompetent and you agent are also incompetent .I had to pay because my service was cut
Dstv owes me money and the incorrect billing on charging me two pro rata

To Whom It May Concern

Dear Sir/Madam/Mx

Zodwa WaBantu's reality show which broadcasts on DSTV Channel 157 #ZodwaUncensored has revealed that Zodwa WaBantu is homophobic and transphobic through her ignorant comments she made on last week's episode stating that gay men should not behave like women because they do not have vaginas but women do and she also stated that gay people are being done a favour to even be allowed to exist as the same spaces.

These comments are homophobic and transphobic therefore something has to be done. Zodwa WaBantu's show is on a live broadcast show which means these comments went through several producers or stages before it was decided that it will be broadcast without any person picking up that these comments were homophobic therefore pose a threat to the the members of the LGBT+ at large.

The episode in question aired on the 6th July 2019.

My personal details:

Postal and Physical Address: 05 Monozite Street; Carletonville; 2499
Cellphone Number: [protected]

If there is any further information you may require please do not hesitate to let me know.

Kind Regards;
Musa Khawula

My service has been suspended where as my account is in credit. My account is paid in advance and not in arrears, I don't have a problem with the premium. My issue is that my account in a CREDIT, my service is suspended and I am still liable for a re connection fee of R50.00. I feel it's totally unfair. What happens now where my service has been suspended for all these days and yet my account is still in credit. After several telephone calls, the consultant says to me"ITS THE SYSTEM" there is nothing he can do.
Customer no: [protected]
Tel:[protected]

I've been experiencing viewing problem since the 27 June 2019. It has been on and off regularly as a result of an error E37 which was later translated as a technical error on the service provider's side which they informed technicians where working on resolving. This error costed me an eccess of more than 3 days of viewing of which i was told that they will be credited to me as soon as the problem has been resolved.

The technical problem was finally resolved on the 2 July 2019 and i made payment the next day 3 July 2019, assuming that the days (resulting from technical difficulties) which were promised to me were already credited as from the 2 July 2019. But to my surprised a new error of miscalculation were made thus interfering with my supscription and resulting in my experiencing disconnections error code E16-4).

Dstv claim that I have an outstanding balance since June and reconnection fees are being charged that I dont have a clue what for. My subscription run from 2nd to 1st of every month and on the beginning of June I already made a payment all was well until the 27th June and that was a viewing error, but on the 8th of July I was informed I owe R99.24 (due to balance and reconnection fee.

Your facebook messenger record will give you details of our conversation dating from 27 June 2019 to 8 July 2019.

I only want my services to be back to normal as before the 27 July 2019. Acknowledge my payments for June and July.

Multichoice debits my account without my knowledge!
chante D | 08 Jul 2019, 14:56
If there was a negative rating I'd give it. Multichoice deducts More than R8000 from my account Twice without my authorization or knowledge. No one called or emailed me regarding this.! After a month of no one getting back to me despite calling the call Centre, we had to ask someone we knew internally for assistance, till today all I've gotten is arrogant responses trying to defend the lack of service. Till today no one can tell me who placed the debit order on my account or why I wasn't contacted Dstv by far is thee worst possible company to ever contact. They are extremely unhelpful, arrogant and dishonest

I'm very pissed off with the service from multichoice. Every month I need to call them to enquire about my payment due. The SMS and self service amounts are always different. Everytime I call I get told I have more than 1 service active. I only have 1 service active. Today I spoke to 5 different agents who all gave me 5 different stories. I requested to speak to a manager and I was told the manager is not available. The 1 agent told me that I have an outstanding balance and this would need to be escalated to the finance department until than there is nothing he can do. I requested the manager again the agent went to get a manager, I requested not to be put on hold and heard the manager saying that he will not take the call as his shift only starts at 12pm. I still insisted to speak to a manager while waiting I heard the manager telling the agent that I don't owe anything on my account. The agent refused to reconnect my services I spoke to another agent who transferred me to the manager where the manager told me that multichoice owes me money and that he is not able to reconnect me due to system issues. I tried the self service and was not able to connect myself as there were no active decoders on my account. I called back explaining myself again and conveniently the agent was able to reconnect me. After all this I go in and check my balance after being told by a manager that multichoice owes me a see a bill on my account of R1580. Like seriously I'm honestly not happy with multichoice I spent over R100 airtime every month speaking to agents and managers. I am gat vol and would like to know where I can escalate this further. I've been a customer for over 10 years

I made a payment on Tuesday the 2nd of July 2019 but my tv got disconnected due to
account not being paid.
when i called multichoice about this issued they are telling me that they are having technical problems and my payment is not reflecting.
Why is it my problem and why did we get notified that we must stop making payments using the banking apps.?
Now they are telling me that i must go to the bank and ask for proof of payment. where is the convenience in that?
Why didn't they deactivate their banking details with FNB if they have been having technical problems with for months now?
my cell is [protected] and my acc is [protected]