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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV Complaints 2299

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3:56 pm EDT

MultiChoice Africa / DSTV service is poor, my account terminated yet its paid

Every month I have to call in to say my acc is terminated and yet I have paid since I bought an explora in March. April I made cash payment and my services were terminated told I haven't paid and payment doesn't reflect, may again same thing happed they said they couldn't get money from my bank and that the cash payment made in April is reflecting now making it weird. Now mu services are terminated again am told I haven't paid yet I made an eft payment in June 26 2019 of more than R1200 and i even have proof of payment and am told that payment is not reflecting...my explora is on price lock for 599 or 499 not sure but I always pay more than R800. What is going on why am I being robbed or is it your staff members which are lacking experience

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10:58 am EDT
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MultiChoice Africa / DSTV explora price lock

I called customer care. I wanted to add a compact plus contract for my parents in Randfontein. They offered me the price lock deal which included a explora decoder with free installation. I asked if I could use this free decoder for my parents and the lady confirmed it is possible with the compact plus contract. I called the installer, Pontus, and they did the installation. They informed me that the decoder is only for a premium account. Ever dince I have been calling for help with no success!
I cannot afford 2 premium accounts and I cannot afford the R3034.00 balance on my account, as a result of the incompetence of this employee at customer care! I have been misled and I am not going to pay for this!

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7:20 am EDT
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MultiChoice Africa / DSTV billing

ACCOUNT: [protected] - ID NUMBER: [protected]

This refers to your email below and the query on my Billing that has not been sorted out.
I spoke to Vesh at your call centre now who promised to escalate the proble. and confirmed that someone will call me back.

Summary of my query:

Was on an Explora Compact Pricelock Package for R 598.00 per month
Upgraded my package to an Explora Premium Pricelock Package in April 2019 for R949.00 per month
I did not have a new installation. ONLY the plan was upgraded.

Payments deucted:
April: R 598.00
May: R 1452.98 - why this amount?
June: R 1015.00 - why this amount ?
July: R 1015.00 - why this amount ?

KINDLY REFUND ALL EXTRA MONEY DEDUCTED>>>>>>

Fozia Sulaiman
Cell: [protected]

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9:24 am EDT
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MultiChoice Africa / DSTV accounts

Good day

i am really tired of calling dstv and they dont even bother to help, i paid my dstv on my old account and was told they will mov the money to the new dstv package and now now my dstv has been blocked and they telling me i owe they for previous months where by i did not even own a dstv before. they can see the payments on the system hence they even asking me to send the proof of payment. how stupid is this? i have called, sent an email and called the bank they said payments are reflecting and went through successfully. i need someone to help regardi g this issue. call on [protected]

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naledi seboni
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Jul 11, 2019 3:49 am EDT

I am so annoyed with DSTV right now. I sent a message to that WhatsApp number they have been advertising for a compact plus upgrade. They responded and gave me a UPay link to pay into the difference to upgrade and now my money cannot be allocated and I MUSY PAY AGAIN?!?!?!? They cannot trace a payment made to a LINK THEY GAVE ME. Its really a big concern as to why am I still on Multichoice with so much else being offered out there.

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7:04 am EDT
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MultiChoice Africa / DSTV failure to resolve fault

Customer Number: [protected]
On the 1st of July 2019, DStv suspended my services for reasons unknown to me - my account has been up to date. I went online to reconnect and was surprised to find that I owed them R1557 (my package is only R519). I paid the amount as is, with a hope of reconnecting my services immediately (School holiday season madness).
From the 1st until the 5th, I was calling them on the 031 710-2222 number and spending not less than 25 minutes per call on some days.
The explanations ranged from 'Software issues' to "Unknown technical fault'.
Each day, I was promised a call back within 24 hours and escalation email to Technical service dept. - which never happened.
I did not call them on the 6th, simply because some of the call center people made me look stupid.
I made a call on the 7th and spoke to a gent' by the name of Joseph Mokale. From the start of the conversation, he promised that this will be resolved immediately. Within 10 minutes, my services were restored.
I then requested to be transferred to someone senior - Supervisor or manager. I spoke to someone who called himself Itumeleng Sekgale, who promised me an apology letter with explanation by the 9th July 2019. From his tone, I could tell this will never happen - my suspicion was right.
This is not just poor service, it is a deliberate act of neglect. On the first 5 days I phoned the call center, at least one should have yielded a call back or a resolution of the issue.
NB: My account is still not resolved - I will start calling them from next week Monday, must take a break this week.

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6:37 am EDT
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MultiChoice Africa / DSTV unethical behaviour

Client number: [protected]. dstv offered me revised subscription of R699 for the premium package for 6 months on 13 March 2019.After activating the service they charge me for the full amount of R904 Instead. When phoning their call centres they let me hold on for up to 26 min and the operator just disappear. I phone several times afterwards and was given a reference numbers [protected]/112; [protected]/117; [protected]/c1. I again phone and none of the departments within multi choice could assist me. The seriously misled me as a client

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5:25 am EDT

MultiChoice Africa / DSTV dstv package

Good day

My Smart card: [protected]
My ID : [protected]

Made my payment yesterday noon and I have been asking for reconnection, 7 times I've called multi-choice customer care, they keep tossing me back and forth, from the call centre to self service and no-one is taking me serious, I need to be reconnected

WhatsApp self service is saying they can't find any services to reconnect I must call the call centre and the call centre says the system is not allowing them to reconnect.
Now my efforts to speak to a supervisor or s manager have been fruitless
Now I don't know what I should do

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3:36 am EDT

MultiChoice Africa / DSTV services blocked that has been paid for

I am so livid about my services been blocked this has been ongoing for more than two months, our services are paid to date cash on the 25th of Every month in fact Multi choice has a credit for me . The billing department is messing up adding reconection fees and billing fees when we have paid for a compact package as agreed to. Please reconnect my DSTV service I have paid for account 1998750 I refer to my call reference 1998750 with your consultant who has no clue what they doing but to escalate the query and not fix it and the manager has no authority and no where to be found to assist further just passing the buck. I WANT MY SERVICES RECONNECTED THAT I PAID FOR... fix your billing department who has no cue what they doing. Look at the complaints are all the same queries blocked services, people been owed credits and nothing is done about this.

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Update by Aubrey Slabb
Jul 10, 2019 3:53 am EDT

April I down graded from Premium to the Family package which I could afford for the time being on the 27th April I went into Multichoice N1 City paid for the down grade which was done do it is R265+95 for the extra view, this was going for two weeks then services got cut we went back into Multichoice got a reference that it has been fixed there was added charges to the account that we were not aware of then just a week down the line the services got cut, I have been doing on going calls to the customer services line for periods of 30-40 minutes, please bare in mind I am at work I need to work to pay my dstv I cannot be doing dstv work for them. I am a paying customer and my services are being cut so in May this happened we had to go in and fix this and now June again I have been paying more than usual I should be paying R360 for a family package in May and June instead I was paying R410.00 instead so which means is I should be in a credit so on June 25th I paid R410.00 then upgraded to the Compact which I was told by the consultant to pay R80.00 extra to get me on the R399+ 95 extra view to view copact.now I am told I owe R238.00 AND MY SERVICES IS BLOCKED, why am I owing R238.00 when I paid for the month. FIX IT!

Update by Aubrey Slabb
Jul 10, 2019 3:40 am EDT

Please look at my account 1998750 Aubrey Slabb I have paid for services and it gets cut now they are saying I need to pay R238.00 to be reconnected how when I have paid for a package to watch from the 25th of a month to the 25th of a month. Customer Services has no clue to what and how they assisting, they have no way of speaking and the manager is on tea to even assist further. BULLsh!@#$$ tired of this mess and no one is doing anything about it the billing department is just adding and changing amounts on the account and people services are been cut.

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7:49 am EDT
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MultiChoice Africa / DSTV multichoice dstv

I had the price lock with dstv over a 2 year period which then came to an end.in may 2019 I was then offered the new price lock plan. The minute in which I they switched me over to the price lock option again I experienced problems with disconnections and issues. I then on numerous occasions contacted the service centre and got them to reconnect. I then chatted to numerous people and every time I got a different story.

On the one occasion I got through to a gentleman selvin who in turn said the price lock was incorrectly loaded and the only was to solve the issue was to cancel the price lock cover. Which in turn he did.

What I assume now that the price lock was reactivated in june and subsequent to this I was then debited r2228.64 off my account. Since monday the 1st july I have been in contact with them on a daily basis and once again got different stories and was told that someone would call me back. To date I have not had a refund and no one can properly assist me with the reasoning behind the "double" debit.

The only thing that comes to mind is that selvin at the time cancelled the price lock agreement and then it was reinstated again in june, so I was probably charged a cancellation fee as it would of been for 24 month period. I dont know who else to talk to as this is beyond a joke now

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2:55 am EDT

MultiChoice Africa / DSTV billing

Did a change of ownership on my account and the credit was suppose to move to the other account over a month ago till today it wasn't been moved.Service was blocked because the said it was not paid and credit was still sitting with multichoice. I found this unacceptable and incompetent and you agent are also incompetent .I had to pay because my service was cut
Dstv owes me money and the incorrect billing on charging me two pro rata

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2:28 pm EDT

MultiChoice Africa / DSTV zodwa wabantu's homophobic remarks on #zodwauncensored ch. 157

To Whom It May Concern

Dear Sir/Madam/Mx

Zodwa WaBantu's reality show which broadcasts on DSTV Channel 157 #ZodwaUncensored has revealed that Zodwa WaBantu is homophobic and transphobic through her ignorant comments she made on last week's episode stating that gay men should not behave like women because they do not have vaginas but women do and she also stated that gay people are being done a favour to even be allowed to exist as the same spaces.

These comments are homophobic and transphobic therefore something has to be done. Zodwa WaBantu's show is on a live broadcast show which means these comments went through several producers or stages before it was decided that it will be broadcast without any person picking up that these comments were homophobic therefore pose a threat to the the members of the LGBT+ at large.

The episode in question aired on the 6th July 2019.

My personal details:

Postal and Physical Address: 05 Monozite Street; Carletonville; 2499
Cellphone Number: [protected]

If there is any further information you may require please do not hesitate to let me know.

Kind Regards;
Musa Khawula

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1:48 pm EDT
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MultiChoice Africa / DSTV suspended services

My service has been suspended where as my account is in credit. My account is paid in advance and not in arrears, I don't have a problem with the premium. My issue is that my account in a CREDIT, my service is suspended and I am still liable for a re connection fee of R50.00. I feel it's totally unfair. What happens now where my service has been suspended for all these days and yet my account is still in credit. After several telephone calls, the consultant says to me"ITS THE SYSTEM" there is nothing he can do.
Customer no: [protected]
Tel:[protected]

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1:12 pm EDT
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MultiChoice Africa / DSTV dstv subscription

I've been experiencing viewing problem since the 27 June 2019. It has been on and off regularly as a result of an error E37 which was later translated as a technical error on the service provider's side which they informed technicians where working on resolving. This error costed me an eccess of more than 3 days of viewing of which i was told that they will be credited to me as soon as the problem has been resolved.

The technical problem was finally resolved on the 2 July 2019 and i made payment the next day 3 July 2019, assuming that the days (resulting from technical difficulties) which were promised to me were already credited as from the 2 July 2019. But to my surprised a new error of miscalculation were made thus interfering with my supscription and resulting in my experiencing disconnections error code E16-4).

Dstv claim that I have an outstanding balance since June and reconnection fees are being charged that I dont have a clue what for. My subscription run from 2nd to 1st of every month and on the beginning of June I already made a payment all was well until the 27th June and that was a viewing error, but on the 8th of July I was informed I owe R99.24 (due to balance and reconnection fee.

Your facebook messenger record will give you details of our conversation dating from 27 June 2019 to 8 July 2019.

I only want my services to be back to normal as before the 27 July 2019. Acknowledge my payments for June and July.

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9:06 am EDT
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MultiChoice Africa / DSTV service

Multichoice debits my account without my knowledge!
chante D | 08 Jul 2019, 14:56
If there was a negative rating I'd give it. Multichoice deducts More than R8000 from my account Twice without my authorization or knowledge. No one called or emailed me regarding this.! After a month of no one getting back to me despite calling the call Centre, we had to ask someone we knew internally for assistance, till today all I've gotten is arrogant responses trying to defend the lack of service. Till today no one can tell me who placed the debit order on my account or why I wasn't contacted Dstv by far is thee worst possible company to ever contact. They are extremely unhelpful, arrogant and dishonest

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6:18 am EDT
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MultiChoice Africa / DSTV disgusting customer service

I'm very pissed off with the service from multichoice. Every month I need to call them to enquire about my payment due. The SMS and self service amounts are always different. Everytime I call I get told I have more than 1 service active. I only have 1 service active. Today I spoke to 5 different agents who all gave me 5 different stories. I requested to speak to a manager and I was told the manager is not available. The 1 agent told me that I have an outstanding balance and this would need to be escalated to the finance department until than there is nothing he can do. I requested the manager again the agent went to get a manager, I requested not to be put on hold and heard the manager saying that he will not take the call as his shift only starts at 12pm. I still insisted to speak to a manager while waiting I heard the manager telling the agent that I don't owe anything on my account. The agent refused to reconnect my services I spoke to another agent who transferred me to the manager where the manager told me that multichoice owes me money and that he is not able to reconnect me due to system issues. I tried the self service and was not able to connect myself as there were no active decoders on my account. I called back explaining myself again and conveniently the agent was able to reconnect me. After all this I go in and check my balance after being told by a manager that multichoice owes me a see a bill on my account of R1580. Like seriously I'm honestly not happy with multichoice I spent over R100 airtime every month speaking to agents and managers. I am gat vol and would like to know where I can escalate this further. I've been a customer for over 10 years

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3:39 am EDT
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MultiChoice Africa / DSTV dstv connectivity

I made a payment on Tuesday the 2nd of July 2019 but my tv got disconnected due to
account not being paid.
when i called multichoice about this issued they are telling me that they are having technical problems and my payment is not reflecting.
Why is it my problem and why did we get notified that we must stop making payments using the banking apps.?
Now they are telling me that i must go to the bank and ask for proof of payment. where is the convenience in that?
Why didn't they deactivate their banking details with FNB if they have been having technical problems with for months now?
my cell is [protected] and my acc is [protected]

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2:14 am EDT
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MultiChoice Africa / DSTV I have asked to be temporarily disconnected as I am not getting the service and was told that is not possible.

My name is lynette Nashe. I am a Zimbabwean multi choice customer. Electricity in Zimbabwe is now a scarce commodity and so is foreign currency. I had prepaid my subscriptions so that i could have viewing until 6 august 2019. Unfortunately, I have not been able to view because electricity in my part of time now only comes at 1030pm and at 5am it is switched off. Because of this the month of June 6 to date which is 5 July I have not been able to view anything. I then called multi-choice Zimbabwe today 5 July 2019 at 745am advising them of my predicament because i do not have a generator, a solar system or inverter to allow me to watch even when there is no electricity.

The response I got was switching it off temporarily is not an option and it's not multi-choice and ZESA (Zimbabwe electricity supply authority) problem. I am a multi-choice customer and to get a response that says multi-choice does not care about my predicament or whether i am able to view or not so long as they get money is quite a shock. DSTV is paid in foreign currency and that is not easy to come by in Zimbabwe and more-so when i get paid in bond notes.
I sincerely hope you will be able to handle my complaint. If Multi-choice are unable to suspend my viewing then perhaps they can refund me the months subscription.

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3:42 am EDT

MultiChoice Africa / DSTV services suspended incorrectly and poor customer service

I made a payment to dstv on the 26th june 2019 via eft. I called the customer care and the agent advised me that the payment was reflecting. Yesterday my services were suspended due to non-payment. I called the customer care at 3pm and they told me they were offline and had been since the morning. I called again at 6pm when I arrived home and were to told to e-mail proof of payment. I e-mailed called back and nothing. Called again at 7pm and were asked to e-mail again which I did. Called again and were told that they cannot access e-mails so I must call back today. The manager also could not access e-mails sent to proofofpayment.co.za. Why are we being told to send the e-mail if they cannot access it. I was eventually re-connected after 9:30pm last night after so many phone calls and incompetent agent and so much of my airtime wasted. Dstv agents are useless. Dstv takes advantage of the fact that they do not have competitors in the network industry, if they had competition, they would up there game and service delivery because a lot of people would change to the competitor. Dstv is useless.

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12:25 am EDT
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MultiChoice Africa / DSTV dstv

My service was disconnected on the 28th of June 2019. My acount is in advance and had to pay R23 plus for my insurance on my decoder. I could not make the payment because "my account was not linked to a package" Celista gave n wrong number and i still could not make a payment. I made second call and and got a ref number and i made a payment of R1075. which the agent gave me. I made a third call to get my services reconnected but they could not do that. Natalie had such
a bad attitude and was making fun of the situtuation. I called again and after I gave my details to Thabisa she put the call on hold for 12 min. I called the switch board to complain and Sarah transferred me to Ntombiselho which also could not assist me and I was holdong on for 15 min than the line was cut. I then spoke to Mmmathi which tried her best to adsist me but she also could not. She escalated the problem. On Saturday i made another call without any sucsess. I made a call yesterday at 4 to find out if they could help. Still not. I made a call again later and Thabiso made me to call Durban offices. They also coul not assist. After 70 hours of frustration and R200 of wasted airyime I am still not connected. Please sort out your imcompetant agents, re-imburse my airtime and get me connected to the service i am paying for. Thank you

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Update by Sg!!!
Jul 02, 2019 11:57 pm EDT

I am still not reconnected after 4 days.

Can someone please help or explain to me why is my services still disconnected.

Customer number: [protected]
ID [protected]

Package : Premium

Smartcard number: [protected]
Decoder F0919040400
Serial number: A302152116

Smartcard number: [protected]
Decoder V602837644X6

Smartcard number: IUC [protected]
Serial number: H003237069X1

Thank you

Mrs S M George
150 Johnny Arendse Street
Reigerpark
Boksburg
Tel [protected]

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3:43 am EDT

MultiChoice Africa / DSTV multichoice africa / dstv / bad service /payment made channels still suspended 3 day later

Hi, I made my DSTV payment on the 27 June but since then I couldn't watch TV because the channels are suspended
I called DSTV saturday and Sunday but the agents i spoke to just told me there is a technical problem. they did not even escalate the
problem to the technical team.
DSTV Account No : [protected]
I called again today and i was told that there is still a technical problem, and the lady who helped me finally gave me a reference (#4079759) and escalated
the issue to the technical team: I am wondering what type of technical problem can prevent the call center to restore the service after payment is received
This is a very bad service for such a company, service should be accessible as soon as payment is received.
NB: I will also like to be charged a pro rated amount for the days i could have access to the service

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

Overview of MultiChoice Africa / DSTV complaint handling

MultiChoice Africa / DSTV reviews first appeared on Complaints Board on Apr 19, 2007. The latest review DSTV internet was posted on Oct 24, 2024. The latest complaint Service was resolved on Jun 13, 2021. MultiChoice Africa / DSTV has an average consumer rating of 1 stars from 2301 reviews. MultiChoice Africa / DSTV has resolved 50 complaints.
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  1. MultiChoice Africa / DSTV Contacts

  2. MultiChoice Africa / DSTV phone numbers
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    Bloemfontein
    +27 11 289 3000
    +27 11 289 3000
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 38 38 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number
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  4. MultiChoice Africa / DSTV address
    144 Bram Fischer Drive, Randburg, South Africa
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    Nov 01, 2024

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