MultiChoice Africa / DSTV
Reviews and Complaints

DS stupid TV failed to collect my subscription in July and therefore suspended my service. I call in to query a number of times and was advised that finance would contact me for a payment arrangement. Days later i call in to follow up as no contact was made. Yet again received bad service from consultants and managers who dont have a clue what the company processes are if any. My outstanding balance was elevated then eventually correct. I was promised a call from the finance department and yes, once again no call. I receive an sms today of an arrangement i never agreed to but the sms says you agreed to...
I call the call centre and was told that i have no say, arrangement is made on my behalf. I ask to be reconnected as they have done previously and i am told that re connection will not be possible without immediate payment. So much inconstancy and bad service i have received from DSTV, i regret the day i took out a binding contract. Im am definitely taking this further

On the 2nd July 2018, I went to our local DSTV (Televideo, Ceres, Western Cape) installer with my decoder. My actual problem was with the signal. There was no signal, error message said check my LNB connection which I did. I therefore decided to go to the local DSTV office. They checked my decoder and confirmed that it was in working condition. They then suggested that the fault could be with the LNB on the dish. They could not attend to my problem during the week as one of their technicians was off sick. They then told me that they would assist me during the next week (week of the 9th). It has been 3 weeks to date and yet no one from the offices has telephoned me in order to query the issue.

This is very poor service on behalf of DSTV. I would just like to know what happens if I do not pay my subscription on time, then they disconnect you. It is unfair for me to pay for DSTV for 3 weeks whilst not receiving any signal from my dish.

On friday 20 July I took my dstv decoder to the Port Elizabeth branch after experiencing various problems including picture freezing. I left it with them for three hours to test.
When I returned I was given a (supposed) new decoder.

When I installed it there was no signal. As I have no experience of these this and was scared that I may do the wrong things, I got an approved installer who tested the decoder and could not get a signal. He then took our Explorer from the lounge and it worked perfectly. He suggested that I took it back. It was a Saturday afternoon so I have to wait till Monday. I have no TV for the weekend.

My complaint is that the decoder should have been tested in my presence and if it was a new it should have been packed not open. It cost me as pensioner R250 for the services of the installer. I am thus not happy at all.

hi, im very very angry regarding the service i got from dstv, so what happend was that my partner sifiso godfrey masango id [protected] joined the price lock plan so it happend he lost his job and i took over the payment of the dstv plan so i have been paying ever since the beginning of this year calling in making arrangements and paying what i could pay at the time however a month back i was told by an agent from the call center that the price lock plan has been completed with payments and that i needed now to make payments for R840.00 in order for the dish to be opened i explained that i dont have money at the moment to make that payment as i had already paid on the 20th July R500.00 and the lady explained to me that they will not open the dish up until i paid the R840.00 i asked to make arrangements and the request was declined and was told the R840.00 would be my last payment and i will get to go back to my original payment, the thing about this is that i even downgraded my plan to the R99.00 as i believed i didn't want to accumulate more arrears this morning i wake up i pay R950.00 thinking its the R840.00 i owed plus the R99.00 for the package i am on, i call the call center as my intention is for them to open the dish because its been off since the time they refused me to make arrangements till now when i call in im now told i owe R2000.00 because the package was cancelled and what was owed is now transferred to the dish what i dont understand is the last month when i called the lady told me the resident account was now owing R840.00 because all the money that was paid there was used to settle the price lock plan of which i dont understand how it works but that was what i was told this price lock is supposed to be for 24months and yet its been more than that since paying this account and im angry that im fed wrong information every time i call if i was allowed to make arrangements i wouldn't have to be in this predicament worse if the informations were alligned i wouldnt be fed wrong information every time right now im being scammed of money and worse i still dont watch the dstv at all so whats the use of having this if every time il be owing different amounts with no solution

Hi

Why cant I stream on dstv a program on kyknet, tuesday at 20:00, I could previously watch sara se geheim, but now I cant watch fynskrif, for what reason, im a paying customer with the full package and still have a decoder, then why connect 5 devices on my account if I cant watch it on my phone while im somewhere.

Whats the difference? Im not always at home, as I tried to catch up it, it say this program can only be watch on a decoder, why? Its wasnt previously a problem.

Please fix it as I want to see that program on my phone as well

Email me back on [protected]@gmail.com

Thanks
Andrew

I had requested DSTV to load a debit order which was not correctly loaded to run the 20th, I called in on the 22nd to check what was the issue and I was advised that the debit order will then run o the 20th July with the prorate amount of R676 included. I asked the consultant if it will not be cut off on the 1st and she said NO. on the 2nd the connection was cut off I had to call in an explain my story then it was reconnected and that consultant told me it will be cutting off after few days but there is no need for payment since this was not my fault they will just reconnect the TV. when I called in again after another cut off then they I was told I need to pay the R676 I explained to the consultant what had happened she then called her manager to listen to my call records and they made me hold for a while till the call was cut off and they did not bother to call me back knowing very well that if I call back I will find someone different. I had to pay that money anyway but I am very unhappy with how things were done knowing that it is not my fault and I was inconvenienced with that payment that came out unplanned. Till this day no one has contacted me.

Good day,

Whilst a kids movie Anastasia was playing on channel 138 tonight an adult advert was played during the ad break showing men and women in bed on top of each other naked. I don't remember the name of the series it was advertising but this is completely unacceptable and outrageous given the sexual content my child was exposed to!

Awaiting your response!

Portia.Bolton

[protected]

On the 26th of June i made a online payment. I called them the following day, they asked for a proof of payment and I sent it, still they ddnt reconnect my services, i sent it again and again.. Until a lady called Gugu helped me 3 days after the payment was made. They reconnected me for 4 days and then disconnected me again.. When I called them they said they haven't received any payments for me! Yet when I call in I'm told that my services are active but when I speak to a consultant they tell me otherwise!.. Now I dnt know what kinda of cheap drug that you ppl are using.. All I knw is that I'm pissed beyond limits! Oh and buy the way, you don't buy me airtime to spend on a bunch of incompetent ppl!

I would like to lodge a complaint against dstv. In the show Survivor. Pk revered to Tom as small whitey. That is racism at the highest level. Please give me feedback as to what DStv, multichoice is doing about this racist remarks by this racist individual. I will take this matter to the highest court if need be, if multichoice does not give me feedback or adres this matter. I also expect a public apology from this racist individual Pk. Expecting your soonest reply.

I received a sms and that my dstv has been disconnected on the sms it showed i must pay R949 to reconnect, i have paid R970 and still i dont have all the access to the PVR system, i phoned to find out whats going on yes can you believe it I apparently still owe R20 for the R50 reconnection amount this was not stated in the sms i requested a manager to phone me and still nothing, i do have the recording as well and the sms for the amount that needed to be paid... I am wondering is thus just a money making? I am very unhappy with this issue.
Regards
Unsatisfied customer!

Good Day

I sent a email the 4th June 2018 Ref [protected] for statements that i had to remind to be sent to me the 6th June 2018 even thou email indicate will be sent within 48 hours and only than i received it.

i sent another email regarding my statements on the 18 June 2018 Ref [protected], no feedback was given i sent another reminder on the 5 July 2018 still haven't received my statement.

I am a paying customer that expects service for something i am paying for. I hope that this can be rectified and not just with "we apologize" because that always the issue. Multichoice does not put effort in there apologies whether sending a voucher of R50.00 . Kindly advise what i can do further to be treated fairly with the mission and vision of the business indicated

Regards

On 30 June we paid a cash amount for our holiday home decoder. A week before that, we did the same. However, when we got to our holiday home, we get a very "nice" reminder from DSTV to say that we did not pay our main account at home, and therefore the decoder will be deactivated... so nice of them for the fact that we have a debit order that they did not deduct. This is not the first time. We truly don't want to sit on holiday and sort out DSTV for 2 days as a result of their own incompetence. Therefore, I suggest that they get their priorities set and make sure about a client's account status before sending out an sms or deactivating any decoder. They will not only lose customers, but also a lot of money.

Client number: [protected]

The worst customer service ever. Every agent including the supervisors are incompetent and completely lack service delivery.
For the last month I have had to call DSTV's call center ([protected]) almost everyday and spent at least 20 -30 minutes on a call trying to sort out my account which they continue to debit incorrectly and then suspend my account. I've been a price lock customer for the last 2 years, on entering into a new contract for the next 2 years at the end of May 2018, I've had endless problems.
My services are continuously suspended and no one can get to the bottom of the problem. Every agent claims to have escalated my query and promises to have a supervisor call me back. 6 calls in one day still hasn't fixed it. As I type I've been placed on hold and have been on this call for the 31 minutes with Brenda Ntombela. She too has promised to call me back with a resolution to my problem.

Your services are disgusting and you're being paid to provide a service to customers which you don't which is completely fraudulent.

Out of the almost 23 calls to DSTV I am yet to see someone help.

I am appalled at the service received from your agents. Been on call the whole day with your agents all giving me the same line as if they are a recording. All I wanted was to have my holiday home package upgrade to Premium package. Your last agent I spoke to didnt even care and kept on defending the previous one.
If this is the type of service that we are being given as your customers no wonder people are moving to Netflix. I understand that there is a system issue but how this is being dealt with or lack of providing a solution or wanting to assist is unacceptable.

Very disappointed as a long time standing customer and definitely looking at options. If you do not want me as a customer then I will be appreciated elsewhere.

I have complained previous that I can not pick up all the dstv channels for instance channel: 108, 111, 116, 120, 124, 135, 136, 138, 139 & 140 to name a few.
Also my previous decoder bombed out to which i lodged a complaint. I was told to take it in to a dstv dealer where they will check it and replace it with a new one (i am paying insurance for this service by the way). I took it in and the dealer told me that my decoder is out of date and gave me a "repaired unit" of the same stature. This unit is also defective because it can not record and play back nor can you pause a show and rewind.

i am tired of driving up and down to test units and not getting a resolution. Can this matter be attended to?

Regards
Barry Willemse
[protected]
id no:[protected]

I cant be keep calling your call centre and problems not being solved yet they say it is, airtime doesnt come for free, they put me on hold n the call gets cut, so i got to keep phoning back.
Plus they expect me to go to the bank and reverse charges since they double debited me which was they fault, i cant be doing their job all the time.
I called the called centre from last week to keep reminding them cause i know they very slow cause i had this problem numerous times.
Are these agents primary school drop outs, stop being cheap, youll already charge us so much, use that money and hire normal people with common sense, it sad that even your head office staff is not very bright.
Youll will take this lightly until people get fed up with multichoice and cancel then youll be left with no job!

since last year, I have been trying to get my mom and myself a
dstv guide book.
my mom lives in a retirement village- and only certain programmes are run.
she needs the guide to see what is playing.

What does it take to get one...very unhappy

Please send one to: Mrs D O Reed, A24 woodside village, Norton way,
rondebosch 7700 and to Miss D O Schacht at 108 Keywest, 3 kildare
road, milnerton, 7435.

Please help me sort out my problem with my dish!

Firstly my problem is the installer that come out.
THIS IS A SCAM COMPANY...skysatinstallers.co.za
I want feedback on this TODAY!
I have been waiting for your installer to come out for weeks. Number ********** 802 Mark I think was his name.
He came out to fix a bracket and reset my DSTV Explora. I paid him R500 cash ( I have been to multichoice in Centurion 4 time to try and fix the problem - Sill not working and the Installer is just gone with my money) Multichoice says he is the problem, he says they are. Back and forth for weeks. My PVR settings not working. EVERY person has a different story.
My dish has not been working correctly since they came. He keeps making promises to come and never shows up!
I had to take of work and yet again he is not here. You have the most unprofessional service ever. NO ONE even picks up the phone numbers listed on your website
********** & ********** (Skysat)
He refuses to give any job card or slip.. When I asked for it again today he ignores all my calls.

I want my dish fixed TODAY. I don't care by whom. But someone will come out to fix this. FREE OF CHARGE. I want multichoice to find this man and either get my money back or get another installer out to check my dish. I will NOT pay again.
I have had to make numerous phone calls to multichoice, and every time it is a different person with a different opinion and story... Even in store everyone says something different.
So even going in to you store makes NO difference as i get home and it is still not working. So I have taken my decoder in. Every time you give me a different reason for it not working. You say you fix the problem, which you DONT!You tell me to get the installer out again to check. WHO does not even pitch up. SHOULD I FIND A NEW ONE AND PAY THEM? I DONT THINK SO.
Please sort this out today.

Kind Regards,

Tanya Botha

I was overdebited By R124 in my March debit. Multiple compaints and phone calls and promises from DSTV have still not addressed the issue. R74 was reversed in April but I have been unable to get the remaining R50 reversed. Promises to do so remain unfulfilled. It is sad that such an organisation can treat its customers with such total arrogance and disregard. In fact their behaviour borders on fraud! My account number is [protected] R Sleep.

I have to say that your vetting process in recruiting people for mulitchoice needs proper scrutiny. I am aware of a person by the name of mrs femeda (muslim lady), short and fair in complexion residing somewhere in maraisburg. She did fraudulent matric certificates to get employment. The only way of finding mrs femeda is by going to 288 on kent avenue, ferndale, randburg, and allocating her husband by the name of mr john who runs a spa inside the building.

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