Menu
For Business Write a review File a complaint
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
Reviews and Complaints

www.multichoice.co.za

Learn how the rating is calculated

1.1 2 Reviews 2299 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MultiChoice Africa / DSTV Complaints 2299

ComplaintsBoard
T
12:25 am EST

MultiChoice Africa / DSTV disconnection of service as and when you please

My account is paid and i keep getting a on screan msg to pay, yet the on the self help page says otherwise.. So nothing is matching up and i have been disconnected... I am on the R99 package for a reason, i pay my account every month yet i get cut off as when you wish and expect me to pay reconnection fees when the fault is your side. This issue better be resolved today as i am serioisly tired of this every month disconnection nonsense..

Read full review of MultiChoice Africa / DSTV
View 0 more photos
Hide full review
ComplaintsBoard
G
5:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV breaking contract

We applied for the Price Lock in 2015. Our Price lock Contract finished in November 2017.
DSTV phoned us and told us that they did not activate a debit orders for the Price Lock. They asked us to make a payment plan with DSTV which of course was a hassle, everyone I spoke to referred me to someone else, eventually I got the payment plan sorted out. I offered to pay R2000.00 a month including my subscription. The lady came back and said that I must pay R1868.04 per month, which I agreed to. The debit orders have been going off and everything was going well.
In September our debit order did not go through because my husbands salary only come in to our account on the 8th ... so I made a manual payment of R2500.00. Then the same happened in October and once again I made a manual payment of R2500.00. I phoned in twice to tell the call centre consultants and they said that they cannot do anything ..but will get the 24 month contract people to phone me ..my fist call was on 1/11/2017 and then our subscription was suspended. The lady at the call centre said that I should phone back in 1 hour which I did but I phoned 1h20min later, where I was told that it takes between 24 - 48 hours.
No on phoned me and today is the 8th November 2017...but they debited by account with R13, 227.67 after making a PAYMENT AGREEMENT with DSTV. It seems to me that now that my 24 month Price Lock contract is up they want to take the whole amount off that is owing and not stick to the Payment Agreement that I made with DSTV.
This is just a short version of what I have had to deal with.

It looks

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
K
3:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV price lock

I applied for your price lock deal 4 weeks ago. They kept loosing my information or not processing it correctly.
Eventually they delivered on Monday. I have had the installers in today to link it up and now there is still an issue with the acccount. The service and follow up from mutichoice has been appalling and if you did not have a monopoly in this country I would cancel this alltogether. This has been a terrible new customer experience. I feel like you do not want new customers at all. Please can I have assistance and can someone who actually can do something call me

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
T
12:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV change of channel content, movies on tcm channel 137

Channel 137 TCM once provided us with quality, classic, wholesome family-friendly movies, glimpses of some of movies that have been forever etched in History.

We were able to enjoy, witness musical masters, performers like Gene Kelly, Fred Astair, Frank Sinatra, Dean Martin(list goes on).

Classic movies like Casablanca, Its a wonderful Life, etc.. Lets not forget about the classic western movies, actors. John Wayne"The Duke". Classic Clint Eastwood, Good Bad & Ugly.

Honestly you have destroyed this channel. Are there not enough channels showing junk for the younger viewers. Surely one channel catering to perhaps your largest audience, the elder generation, is in order.

Please bring back those claassic movies.

Thank You

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
C
3:42 pm EST

MultiChoice Africa / DSTV customer service

I am absolutely disgusted by the service I received from DSTV when trying to upgrade from an existing dual view decoder to the new explora - customer experience = why bother... and I pay for this service. Only when trying to activate the third view decoder did all go wrong, one customer service agent said it was the primary decoder, then it was the installation...but wow still waiting for issue to be resolved after escalation! Spend more cash for less service. ouch.. .

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
T
10:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV unethical and fraudulent

I upgraded to DSTV Explora in 2015, which I purchased/contracted at your Randburg MultiChoice branch. I was not notified by the consultant at the time that because I already had a DSTV device I would be paying Extra View subscription fees and not for two decoders. The consultant was aware that I already had a device as it reflects on my billing statement. This was brought to my attention on Sunday 3 December 2017 when I had a signal error and the helpful consultant informed me that because both of my devices are under the same roof and billed to the same address that I have been significantly overcharged. As an ignorant consumer, I have been paying for two DSTV decoders since 2015 to the amount of R 1 698 and not the Extra View fee of R 874. I think this is unacceptable and trust that prompt action will be taken to reimburse me. Should your unethical and fraudulent conduct not be addressed and rectified with immediate effect, I will escalate my complaint to the Ombudsman.

Yours faithfully

Tanya Arnold

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
H
12:30 am EST

MultiChoice Africa / DSTV unauthorised payment

I am on DSTV premium package
My debit order of R908 went off my account as per ussual which is perfectly fine, but then, On the 6th of December another R465 were debited from my account. I contacted customer service and was told that I have been watching Compact package as well. I told the lady that I am already on premium package which includes every channel available but because this happen to be on my profile which no one knows how it got there I will not be able to be credited for this amount. Also after canceling Compact from my account I am also liable for the 6 days of this month which will be deducted at the end of December.

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
S
2:37 am EST

MultiChoice Africa / DSTV smart card [protected]

I have been your customer for more than a year and I find it odd that your company chose to disconnect my service for two days b/c my balance was said less than by 11 Birr for monthly payment . What I find it odd is that I have a balance enough to cover may be more than 29 days and you still chose to disconnect my service for an amount less than a day or even half day services. you could have given me an alert before disconnecting it and waited for me for at least my balance is run out before disconnecting my service. Odd enough the sales person said that its their working arrangement and they don't care to call because he doesn't have time to alert his customers for part payment made. I can't believe this nonsense when you have an ample time to call me and sale me your product but then again did not to give me alert and chose to disconnect my services where I have balance which was enough to take me 29 days more for the sake of simply procedure i.e the system didn't allow unless all amount for monthly payment is provided...All I am asking is to give an alert in due time wait for me some time before disconnecting my services especially when I have enough balance which could take me another 29 days...

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
X
8:33 am EST

MultiChoice Africa / DSTV account billing

I took the premium package in 2011 and this year not sure of the month, I added the extra view. Later on I took the price lock as this was a ? saving measure .I thought and still think that the consultant who assisted me with the switch was supposed to link the account but instead I was billed twice by multichoice.
I honestly find it hard that the finance dept did not notice this installment, instead I was made aware in one of the satellite branches recently and when I called multichoice, they actually informed me that I was paying double .
Can someone kindly advice as I'm very disappointed with multichoice and disgruntled.
Regards
Xoliswa

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
D
4:46 am EST

MultiChoice Africa / DSTV access to account detail online - new login window/pages

The newly created login page for multichoice does not make provision that a customer /client could access his/her own historical account detail (Transactions), this to enable him/her to download or view charges /payments/changes/ etc. Over a period. Why?
Such an online and easy access "facility" provided by a vendor /supplier to customers into their financial historical transactions (Detail) is the best prevention for over charging / concealed fraud and even errors.
Currently with the new login page of multichoice, the facility to access history accounts is not available why?
This brings about that customers must now phone in or request historical data by email. Why?
Does multichoice now slowly walk away from transparency?

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
F
7:25 am EST

MultiChoice Africa / DSTV incorrect information given and not honoring clients request

I called in October or early November to put a notice to downgrade from the premium to compact plus subscription and I was advised that a notice has been accepted. Then around the 27th I received an sms telling me that I have to pay about R800 then I called the call center and I was advised that the notice was not captured by the previous agent, the agent told me that I should not worry I should wait until my subscription is suspended then I can call to down grade. So I waited and when I call to activate my subscription I was told yet a different story which was they cannot downgrade to compact plus as the account is suspend - like really. I don't understand as to why 3 agents working for the same company could talk different things. i had to fight to get assistance, this is really not good services. I pay every month and this is the service I get. I know that my money might not make a difference to multichoice but I honestly don't like the service that I got from the 2 previous agents, at least Gail was able to assist me I guess she is the only agent out of the 3 that knows what she is doing. Multichoice you need to tell your agents that they need to speak with one voice.

Should you need any info, contact me on [protected].

I am not happy client :-(

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
S
5:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV dstv installation

I bought a DSTV at Game Store Cape Gate on 25-Nov-2017 hence I called MultiChoice N1City for installers contact numbers. They gave me five which none of them accepted to make installation. I called MultiChoice Johannesburg to sort out my query they promise to called me back till today. I lodge a request at Ellies Elsat Ndabeni they sent someone whom he required R250 for petrol...I denied such a service I went back to MultiChoice Johannesburg to figure out about the matter how it goes about, they promise to solve it till today I haven't hear anything.

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
D
11:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV overcharged payments

i have been very patient with you but im afraid i have reached my limit.
in May 2017 i asked for change of ownership from my ex-husband to me on my DSTV explora premium account. i completed all forms as requested.
only name change was done. i did stipulate the funds (i pay annually upfront) be transferred as well. that did not happen.
you deducted 4 months of subscription and i complained.
in Aug 2017 you promised it will be resolved and more forms were completed.
you then deducted R3347.30 rand as well in September 2017 on top of the 4 x months subscriptions.
in October you deducted another R2403.50
on 03 November you paid it back to me.
on 28 November another R2403.50 was deducted from my account.
please i have spoken to over 30 consultants most probably, i need this resolved.
my account: Dianne Piscitelli
my customer number: [protected]

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
R
2:56 am EST

MultiChoice Africa / DSTV explorer

I received my Explorer 2 weeks ago - I been calling for my explorer to be onnected. I have made 4 calls today - The agent on the phone gave me an installer - Home Network Installation in Durbanville. They said the do not do DPT Instalation. I called back and I received another installer from Stellenberg and they do not answer their phone . I have ran out of call airtime and I am still sitting with no DSTV. My name is Ricardo Saralina and my smart card number [protected]. I have spoken to 4 call center agents with no results.
Contact number [protected]

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
M
2:47 am EST

MultiChoice Africa / DSTV suspended services

My services were suspended at the beginning of Oct 2017. When i called multichoice, i was told that my account is under fraud investigation. Have been calling to make a follow ups, but i don't get any answers. I was told that L. MATTHEWS is the one investigating the matter, if i need more information regarding the case, i should speak to him/her. Each time i call, it is like 2 steps backwards. Have asked multichoice to refund the money that is in the account, sincewell the case is taking so long, was told it is impossible. I have been patient, but i just cant anymore. Customer no: [protected]. My contact nr: [protected]

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
B
5:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV service

Hi
I got a hd single view decoder from my father.went to helpdesk george western cape to register on my name which i did...i had a hd pvr which i switched off same day and placed in my garage...i did not know i must disconnect it which helpdesk did not explain to me...now dstv keeps disconnecting my dstv but i paid for my package?please correct and reply.not my fault...they must explain i had to disconnext or ask...
Regards benito crause
Id [protected]

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
A
12:42 pm EST

MultiChoice Africa / DSTV adverts

Good day.

Yesterday and today I was watching tv on my dstv and you showed TWO advertisements about dstv that I cannot understand. No subtitles NOTHING! I am paying for a service and then I cant even understand what they are saying because they where speaking xosa of zulu or something. I feel this is quite unfair because how am I supped to buy a product or to upgrade if I dont understand. to I am very upset!

Please resolve this.

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
D
3:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

MultiChoice Africa / DSTV decoder not working - daniel lemmer - [protected]

I came from Kenya in February. Was told my decoder from there will work. Kenya Multichoice told me not to sell it there as it will work in SA. I had a buyer. Get to SA - Does not work = lost money... SO had to purchase another decoder from Vredenburg Western Cape in March. Could not record, pause and shows the disc is full. Took it back 2 times to Vredenburg Multichoice. Tested and said it is fine every time and my installation must be faulty. Paid R 340.00 to get the installers out to my house. Noting wrong with my installation. They took it away for testing and said faulty. Took it back to Vredenburg after I can back from overseas (working away) now in November and same guy that said it was OK twice before now says it is faulty. Poor poor poor... Now says I must buy a new one.. 800 + Rand.

I have been paying the premium service for 8 months and not able to use any of the functions.

CANCEL MY SUBSCRIPTION IMMEDIATELY! HAD ENOUGH OF THIS RUBBISH NOW!

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
E
1:45 pm EST

MultiChoice Africa / DSTV dstv advertising.

Episode 20 fear factor

We as a family love to watch fear factor on dstv sony channel. We recently got our dstv explorer and it work wonders.

But we are very upset. We set a recording for fear factor and just before it started there was an advert that was basically for condoms? But it started with karma sutra and sex scenes and orgy's throughout the long ad. There. It was shocking to say the least and our girls saw the beginning and then had to close their eyes. Since this is a family show I would like to know how you guys can show stuff violating everything we and families stand for. This is totally unacceptable.

Please let us know how we can avoid this in future!

Edwin kotze

Read full review of MultiChoice Africa / DSTV
Hide full review
ComplaintsBoard
N
12:30 am EST

MultiChoice Africa / DSTV price lock contract - explorer x2

On the 09th October 2017, I was offered a Pricelock contract by Dstv, application was made and it was approved, I was told delivery will be make n the next coming 2-3 days...nothing. On the 15 Oct, I received an sums saying the explorers will be delivered no later that the 18 Oct...nothing, I called them numerous times on different dates, and overtime I speak to a different consultant and get a different story always.I then told the other consultant that he must cancel the contract, in 2 days 1 explorer was delivered, still missing the 2nd one...to this day since the 09/10/2017 I haven't received the 2nd decoder...

Read full review of MultiChoice Africa / DSTV
Hide full review

MultiChoice Africa / DSTV Reviews 0

Looks like MultiChoice Africa / DSTV has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent MultiChoice Africa / DSTV, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

Overview of MultiChoice Africa / DSTV complaint handling

MultiChoice Africa / DSTV reviews first appeared on Complaints Board on Apr 19, 2007. The latest review DSTV internet was posted on Oct 24, 2024. The latest complaint Service was resolved on Jun 13, 2021. MultiChoice Africa / DSTV has an average consumer rating of 1 stars from 2301 reviews. MultiChoice Africa / DSTV has resolved 50 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. MultiChoice Africa / DSTV Contacts

  2. MultiChoice Africa / DSTV phone numbers
    +27 11 289 2222
    +27 11 289 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 273 273 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 294 294 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number
    Johannesburg
    +27 12 422 2222
    +27 12 422 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 88 88 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 99 99 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number
    Pretoria
    +27 31 710 2222
    +27 31 710 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 50 50 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 51 51 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number
    Durban
    +27 21 508 2222
    +27 21 508 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 69 69 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 94 94 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number
    Cape Town
    +27 41 395 2222
    +27 41 395 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 17 17 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 40 40 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number
    Port Elizabeth
    +27 51 503 2222
    +27 51 503 2222
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 14 14 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 26 26 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number
    Bloemfontein
    +27 11 289 3000
    +27 11 289 3000
    Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 38 38 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number
    Switchboard
    More phone numbers
  3. MultiChoice Africa / DSTV emails
  4. MultiChoice Africa / DSTV address
    144 Bram Fischer Drive, Randburg, South Africa
  5. MultiChoice Africa / DSTV social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.