MultiChoice Africa / DSTV
Reviews and Complaints

I am very disappointed with this whole price lock issue.
We currently on the compact r365.00 package. We smsd the whole 'upgrade' to the number that was provided and an agent called us back and we did an application of which we discussed and agreed that everything from the dish to decoder to the installer needs to be sorted out by multi choice and it was advised to call in as soon as the decoder was delivered to cancel the current option we are on in order not to pay twice. On calling yesterday and speaking to thuso, I asked her to advise me when the installer would come around, she then said I have to call them and make arrangements from there? I advised her that this was not the arrangement and the previous agent had advised they will do it... Now to my dismay I am sitting calling around for an installer who is now telling me that if my current decoder is to old I wont be able to get the extra view that is so being promoted.. So what exactley is the upgrade when I have to fork out at least another r375.00 for the installer to do the extra view and another r300.00 for a newer decoder if my old one cannot be linked and then possibly another r350.00 for cabling? I am fuming at this as nothing of this was advised and someone now is still calling me from the cancellations department in order to give me some sort of useable advise.. The agent I spoke to advised that some of the installers don't want to assist consumers that are taking up the 'pricelock' package and that management is aware of it. Yet nothing is being done to assist the consumer. This is absolute false advertising when you don't advise upfront about these conditions! I am absolutely appalled and disgusted with the way this is being handled. Please have a manager contact me

DStv I'm completely devastated as write. Around mid December 2017 ( between 14th and 20th) I walked to an authorised multichoice agent called RADIO WORKS located in Lira, Uganda and paid Uganda Shillings 115, 000. For DStv Compact subscription, and an acknowledgement receipt was given to me but I misplaced it! Just a few days after I noticed channel 208 was not showing probably, it assumed the behaviour of a soiled DVD struggling to play with scratches! I became concerned and contacted what's App help line. I pretty much explained exact problem but I noticed no change at all, my account was reset but no yields, in fact everything got worse and even other channels kept on disappearing and concurrently I started receiving reminder messages on my screen and mobile phone that my subscription was soon expiring BUT I ignored knowing I had just made my payment for Compact and so the reminder was irrelevant!
Wait, on 30th December 2017 I woke up to a horrible surprise, my account was suspended! I couldn't sit and bare all that pain, so I called multichoice help line immediately and describe the problem! As if I was some kind of a horrible customer, all the call assistants I talked to tried as much as possible to shift the burden on me! They never denied I had made payment, in fact they kept on convincing me that I was mistakenly put on access subscription automatically by the system initially and later on changed to family and guess what, all the excuses one can supply to a fool!
They even frankly told me I could only be put on my compact subscription if I added more money! This didn't last one never went well with me as I immediately took it as I was dealing with a bunch of thieves using DStv name to defraud me!
But I can't sit back and see my money just taken that easily for scrap!
Please respond!

why are you guys recommending cellphone banking as one of your pay ment methods when you can't even update your stuff.on the second of Dec I have paid for the Dec 2017 and Jan 2018 service but you kept on disconnecting me.As if that was not enough, now you charged me double for Nov 2017 simply because you are seeing the double payment that I made intending to pay two months upfront. kindly invest more time training your employees than letting them giving us a horrible service

On the 20th Dec 2017 I bought Dstv explora from HiFi corporation on special for R1699 from R1999. On the box of the decoder there's a yellow and white sticker that serves as a voucher that mentions that the purchase includes free installation that comes with a dish and a smart LNB, and this applies to within 25km radius. Since 21st Dec 2017 I have been trying to get dstv installers to come and install the deal I bought but have been failing. The response i get from some is they no longer do installatios which come with free installation, I've had a response that says I should take the decoder back to where I bought it and buy a cheaper deal. The last disappointing response from dstv agency in alberton-new market shopping center- was they don't do installation on equipment bought from HiFi corporation. On the 28th Dec 2017 called dstv call centre to relay my situation and get help. The consultant took all my details and promised that she's sending my address to the installation department and someone will come and install on the 29th Dec 2017. Since then no one came or called to inform me about when will they come to do the installation. Today on the 2nd of Jan 2018 I called dstv call centre again, by luck the consultant who answered is the one who attended to my call in the past since I started to have a problem with installation. I told her I feel neglected because after my calls no one makes sure that I'm helped or not. She suggested she'll give me the numbers to their installation department, unfortunately not having a pen with me and driving, i asked her to send me all the details via email address to my email address which dstv has and I confirmed to the lady. She said she will send the contact details. I also asked her to take this matter to her superiors to have a solution to this matter since I'm a paying customer who activated his account on the 21st Dec 2017 and already a deduction was made in my bank account for dstv account but don't have the benefits of seeing what I paid for.

To this moment, more than 2 hours latter I have not received an email with contact details to installation department.

I'm going to attach few pictures of the whole period from 20th Dec to 2nd Jan

Good day,
I am very frustrated with account management, and debit order instructions.
From the 14th of August 2017, when I upgrated to the price lock plan, I struggle with this account. I spoke with several people in the accounts department, but still my account is not correctly calculated. I am so disgusted with with accounts department, I cant believe, that price lock is so difficult to caculate.

1 December 2017
JMN Bester ID [protected]
Installer was instructed to remove existing terrestrial MNet and replace with new decoder and dish. My son has his own DSTV installation at my premises, installer decided to remove his dish, install new one with dual LNB and connected new decoder to main TV only via HDMI cable. I am therefore unable to watch MNet in the other 4 points installed, on leaving installer requested R100 for installation. When asked about the other rooms he said it will be at an extra charge as a splitter needs to be installed. Please see request from my son on 2 December 2017 below:

Good morning Kurt can you please go and put everything back it was at my parents place in Dville you were just supposed to replace the mnet decoder and not touch my installation they now asking me to make it work in all the rooms the way it was which you changed pls contact them sort it out and test it before you leave thanks Stuart
To date we have not had any response from Installer Kurt +[protected]

As is common knowledge by now, Tumi Morake has again made insensitive remarks on air. This time it was on the Roasting episode on DSTV where she made extremely heartless and reckless statements regarding people who suffer with Downs Syndrome. I am a proud parent of a 16yr old daughter with DS, and let me tell you, it is not easy. As much as we love our daughter, we have daily challenges and concerns about what the future holds for her. Fot this lady to make these absolutely shocking statements which clearly is discriminatory in nature is unacceptable. This is not the first time she makes inappropriate statements in the public space, and a simple apology no longer cuts it for me. What is DSTV's immediate action against this sadistic woman- we do not need someone of her personality let loose on the public. I await your response with anticipation.

Hi, I am sending a complaint again, I do this almost every three days.
My name is Letta Moganedi (Account no: [protected]), my daughter paid for my DSTV connection on the 3rd of December 2017 with the amount of R285. The payment had an extra R50 for re-connection as a late payment. The account was activated after we phoned to notify them of payment. Unfortunately the amount went to a wrong account, that is why there was a delay. We have been calling every three days after consultants on the phone has informed us that they see it, they just need to transfer it into our account. They reconnect the account but every three days our connection its cut off. We have sent proof of payment to the main email ([protected]@dstv.com) and also to five personal emails of the consultants. This morning we phoned again. On the 23rd I made three calls, two hung up on me as I tried to explain our dilemma. At 18:00 we spoke to one who sounded like they would help us but till now we are still waiting for an email response or are-connection. transfer
We cannot go all the way to their offices. We would like to be reconnected.

Please assist us in this matter.

Thank you

[protected]

Good day

This morning when I woke up I was very annoyed when I saw the following message on my phone: fnb :-) transaction failed. R6289.00 unsuccessful payment to cheq a/c..153407. Ref. Unpaid. 28dec 06:32.

First of all I have spoken to customer care on multiple occasions, I have complained on hello peter also more than once but the message doesn't seem to be delivered as my account just seems to get more each month.

I am only going to try this one more time if it is not fixed by the end of next week I will take this matter futher as I am sick and tired of paying the cost on my bank account because this has not been sorted out.

My subscription has been suspended since june/july I have not switched it back on as I was irritated every month with my bill being more than what was agrees apon the fist month they deducted the correct amount after that my bill just started climbing I phoned and they told me ot would be sorted out and still nothing happend I phoned again after my bill was high at the end of the month and told them that I will not pay another cent until it is sorted out still haven't heard anything and my account still suspended after a month or two I was fed up and decided to post a review on hello peter they phoned and said they will put me on a price plan for the outstanding amount plus my monthly amount, I was shocked how can tou expect me to pay if my dstv account was suspended this is unacceptable and will not be held liable to pay an amount to a service provider that has given no service.

Please get this correctly I do not want dstv anymore. Correct the account immediately by closing it and making sure that my account reflects r0 by the end of next week.

This is the last time I try to talk to multichoice in a nice way sort it out!

Regards
Lizell

On the 27th of November I got a call from your collection agency, Blake & Associates informing me that I will receive a 50% discount for Black Friday on my overdue Multi choice account which equates to 207.20 .I made the payment online immediately and sent proof of payment to the agent I dealytwith at Blake & Associates .I followed up in 2 days and was informed that my account has been settled and sent back to Multi choice .

Yesterday, 22 Dec I call to reactivate my DSTV account and I am informed that I have an overdue amount of 207.20 that needs to be settled first.I then informed the agent about the account being settled with Blake & Associates and was then told it will be escalated to a Supervisor .In the meantime Icalled Blake & Associates who again confirmed my account has been closed on their end and sent back to Multi choice.

When I called Multichoice now to get feedback on the query that was escalated yesterday I am told they waiting on info .What info are they now still waiting on .it is clear that either Blake and Associates or Multi choice has not updated their records so how does it now become my problem .Multichoice is now requesting a paid up letter from me, why can they not obtain this from Blake & Associates who they are paying for rendering a service .I am given the runaround between the two companies for something that I settled in November already .

I refuse to spend anymore airtime on resolving this issue .
Please do the necessary to get this resolved .
Thanks
Candice
[protected]

They switched off my DSTV on 21 Decekmber after I paid them R700 on the 15 December.
The problem is that my contract with them is approx. R500 per month and I pay R700 per month. I pay in advance. I never received any statement from them except for two accasions where I requested but the statement and they send me a statement with only what I paid but not what the charges are for MultiChoice.

On 15 April 2017 I paid R800 on 29 April 2017 they switched off my DSTV and said that I did not pay, I paid another R800 because I wanted the DSTV on. I further demanded a statement from them and requested them to send me monthly statements . The statement was Only send on the 10th of May 2017 and no further statements were send irrespective of my request to send me monthly statement of accounts. This statement only reflected the payment of 29 April 2017 andMultichoice cannot Account for the payment made on 15 April 2017.
This incident repeated itself in September and December 2017, where I made payments on the 15 th.

I demand a statement of account from 1 January 2017 to date.
I further demand monthly bills from dstv.

Dstv should pay back all the reconnection fees because I never owed them, their billing system is non existing as far as my account is concerned.

They should give me what the premium is and what I paid so that I can reconcile. To date I don't know what am I paying form and why is my account switched off after making payments monthly of R700 and R800.

Good day

So I have opened the DSTV account in Nov 2017 and already I have called DSTV approximately 8 times to fix the error of the dummy account. I have called DSTV as my account has another dummy account which they say it was created by their system. I don't understand why. So the 1st time my account was suspended, I called DSTV customer care Pretoria i was told i have to pay the pro-rata Nov 2017 till 14 Dec 2017 since the debit order will be effective from 15 Dec 2017. I told them how do i pay i don't even have a letter or sms indicating that this is my new account number. they then gave me my account number over the phone which i did pay the full amount owing including the reconnection fee R50.00. My account was fine until 15 Dec 2017, the debit order went through but still my account was suspended so I was told that every time I pay the funds go to a dummy account which is not working so they need to cancel this dummy account so that when funds come through they go to the 1 correct account as they cant be charging me the reconnection fees meanwhile is their fault that I have a dummy account. Today 19 Dec 2017 at 16h05 I called again spoke to Shanice Ref No: [protected] and she said she will escalate the matter to her Supervisor and I must also send an email to [protected]@multichoice.co.za to complain about my dissatisfaction about the service of DSTV. Please assist me as I will be going on holiday where am I going to get the airtime money to keep on calling them every time I'm disconnected.

Regards

Thandi Phalane

Good day

Madelein E Fouché
House Nr 2
Luckhoff Street 606
Danielskuil
ID [protected]
[protected]@yahoo.co.za

I am one angry customer ...I signed up 2 years ago for the price lock package and then last year i run in very very bad financial difficulties and could not pay...I ran badly in arrears and after so many calls month in and month out nobody wants to help ...eventually Violet Mnguni decided to help me on the 05/10/2017 after months of calling and asking and begging for help...Which i was and am very grateful for...She manage to cancel the pricelock for me and put my account back on a residential account with an agreement to pay off the pricelock arrears amount...Letter attached which was send to me from Violet...

Week after week everytime when i get home my decoder has been switched off...phone call after phone call and fights and explanation my decoder get connected again

On the 29/11/2017 incident happens again and after another few phone calls Mpho Tshubello helped me and told me how to make my payments ...letter also attached which was received from him...

I kept my arrangements with Multichoice/DSTV month after month after all the arrangements...(do as i asked and as per writing) and yet I still have to phone week in as my decoder been switched of again and again and again...Then explaining has to start all over again...

You can send mails to the persons that helped you ...phone...does not help...as you cannot speak to that person again

So I want to know what is the next step forward...?

1st Letter that send to me by Violet

----- Forwarded message -----
From: "Violet Mnguni"
To: "[protected]@gmail.com"
Cc:
Sent: Thu, 5 Oct 2017 at 17:06
Subject: [protected]
Good day Ms. Fouche,

As per our your account is due with R3756.99, this amount will be paid over 16 months.

With the Compact Plus + HD PVR access amount payable monthly will be R824.00 per month.

Please do not hesitate to consult me should you have any other assistance, with regards to your account.

Kind regards,

Violet Mnguni

Billing & Collection Consultant

Finance

T [protected]

"MultiChoice (Pty) Ltd is an authorized financial services provider. FSP license number 11514."

--------------------------------------------------------------------------------

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. If you are unable to view the disclaimer, please email [protected]@multichoice.co.za for a copy.

--------------------------------------------------------------------------------

Letter 2

Was sent to me by Mpho

Sent from Yahoo Mail on Android

----- Forwarded message -----
From: "Mpho Tsubella"
To: "[protected]@gmail.com"
Cc:
Sent: Wed, 29 Nov 2017 at 8:52
Subject: Payment arrangement_customer number[#[protected]]
Good day, Miss FOUCHE

Due to our telephone conversation.

Please kindly make a payment of R974.74 due on 2/12/2017 for residential account and R796.23 due on the 2/01/2018 for Payment plan account and residential account.

The R796.23 includes the R222.23 oustanding in your payment plan account. Your payment plan account will be settled toR00.00 balance by that payment.

Then going forth, your subscription will be R574 pm from the 2/02/2018.

Please dont hesitate to drop me an email for any request to be actioned in your Dstv account.

Kind Regards

[protected]_PastedImage

Mpho Tsubella...?

Contact Centre Agent

Customer Care - Inbound

Tel: +[protected]

Email: mpho.[protected]@multichoice.co.za
"MultiChoice Africa (Pty) Ltd is an authorized financial services provider. FSP license number 11514."

Please provide me with an e-mail address in order to forward you my correspondence to our local Windhoek, Namibia Multichoice Offices.

I have send numerous mails, spoken to consultants at the local Multichoice Office, but still my enquiry/problem remains unresolved.

Further to my original enquiry/complaint, my bank account was debited for a second time (1 December & 15 December) this month.

My e-mail address is: [protected]@nictus.com.na
Gerrie Barnard

I have 3 Decoders as seen below Smart card number and decoder number. I do a manual transfer on this account of R2 572 broken down as follows
1. Explora Card no. [protected] decoder no. P600632961
2. PVR Card no. [protected] decoder no. P300119441
3. SD Card no. [protected] decoder no. MCS IS7 V101225977 X 4
Explora decoder R789 + R85 + R35 = R 909
PVR decoder R789 + R85 = R 874
SD decoder R789 = R 789
Total R2 572

Please can you consolidate these decoders under my 1 account I transfer money into? You cut my Explora and SD decoder every month as you do not allocate the funds to these decoders.
If this option is not possible, please can you notify me what to do?
The Explora and SD is currently switch off, can you reinstate this, and NO I will not pay a reconnecting fee
I will not go back onto Debit order again, this is not an option

Dstv account # [protected]
mrs f laltha

my dstv was disconnected on the 12th december 2017 and reconnected on the 13th december 2017, upon re-connection my pvr "primary decoder" did not have all the necessary channels, which i then made my 1st call round 16:00pm and spoke to lady called pumla which totally messed up the whole issue where i lost all connection to both decoders, my pvr (primary) and secondary (extra view) where she told me i have to wait and hour and then my decoders would be working again i should just leave it on, after 3hours i called again (bare in mind this is the 2nd call after i have already spend almost 30/45mins on the 1st call at my expense) so again i was on the line with zanele at 19:00pm another 30/45min call at my expense which could not resolve my issue, where i was then put through to speak tom the supervisor on duty dina, which was another total useless hopeless case as she could not sort my problem also and logged a call with my ref # [protected]-i23 where i was told i will get called back within 2to24hours...Which never happened.
Again at my expense i called 20:30 on 14th december 2017 and spoke to lindiwe and she could not provide me answers to why no one has called me back yet..And put me on hold for 10mins where i eventually cut the call myself cause i was just running my phone bill " again" as ive been doing not only for the last 2 days but for months as this issue has been on going for months where they told me i have to get a technician to check my connection between my top decoders hence the problem which i did and was sorted and decoders was working fine up untill the 12th december 2017 when i got disconnected..

Im utterly and totally disgusted in this service ive been receiving from multichoice..

I am demanding this issue to be resolved with in 24hours at no cost to me as this is not my stupidity but the incompetent staff they have that cant resolve their simple errors..

If i dont have my dstv resolved within 24hours i will make this complaint go viral and public and will make the biggest noise multichoice has ever had..

Its not a thread but a promise!

I rented a film for my son yesterday tittled "Spiderman Homecoming". He didn't even complete watching the film before it expired against the required 48 hours.
In addition, I pay for premium service of N16, 900 MONTHLY AND I STILL DON'T HAVE ACCESS TO CATCH UP!

I tried all the customer care number but could not get through

Kindly help direct this to the respective quarters.

Regards,
Adekusibe Aregbesola
Lagos Nigeria
+[protected]
Explore decoder number: [protected]

Bought your new 5U decoder today, & shocked at how negligently it has been marketed. Vital information not given to customer. DSTV /Multichoice online information out of date & misleading. Told there is smartcard in box : there isn't. Smartcard welded inside the decoder now. Asked for smartcard number : there isn't one. Paid for installation & sticker on box says it is included : online told there's voucher in box : no there s not. NO MANUAL : in box where it should be, or even online. Incompetent PR fluff about the new decoder never mentioned the vital differences or missing information. Chaos at some stores, where customers have brought back decoders they bought, because of lack of voucher for installation or smartcard : because none of your staff bothered to put this essential information in the box that the system had been drastically changed. NO info given to stores, so they can't explain to customers : they give refund : but then your supplier won't accept back any box that has been opened, though they MUST be opened to discover what's missing.. Serious misinformation & needless problems caused to your customers due to careless and dumb planning. Where is the missing manual ? Why are ALL Multichoice and DSTV webpages out of date & ignore the new decoder ?
Ad your Facebook page is a farce, and won't allow us to post messages. Many links just don't work, and refer to "internal pages" we cannot access. Smug, sloppy and callous service. Are you all too busy with the Guptas to attend to customer needs ?

My ID is [protected]
DSTV card number [protected]

DSTV contacted me telephonically to indicate to me that my 2 year contract has expired and I am on a month to month contract. They gave me the option to renew my contract for 2 years which will give me a price and increase advantage. I did the transaction telephonically. I am paying my monthly subscription via debit order every month. They indicated the amount which will be deducted and that I have now successfully renewed my contract.

Since then everything went south. I received a notice via sms that my service were suspended due to non payment. But I am paying via debit order? I made the payment required R180 and I contacted them on which they indicated it was their fault and my service will be reconnected. A view days later I received the another sms indicating that my service is suspended due to non payment, this time R100. I immediately contacted them and they assured me that it was their mistake and it is now fixed and will not happen again. I also don't need to pay seeing that I did pay via debit order. Again today I received an sms indicating my service is suspended due to non payment and this time need to pay R150.01.

This is totally not acceptable and an embarrassment to me. I cannot believe that a big company like DSTV can be so incompetent. I am really irritated and frustrated with them. It does not even help to contact them, they are useless.

Good Day,

I am utterly disgusted and disappointed by Multichoice and this so called pay TV myth, the nerve they have to debit R10320.00 on my account. A few month ago I was minding my own business then I received a call from someone that offered me to upgrade my decoders, I figured why not, that was the worst mistake I ever made. During the activation I advised the consultant that was helping me to move whatever credit that I had on my old account to the new account. Fast forward to my nightmare, I have insurance with them and I've been seeing debits from Multichoice every month as usual like before I did the swap, however turns out they have been debiting for insurance only and I wasn't aware until I got a message that my account hadn't been paid in 3months. My 1st thought was hold on, weren't the services supposed to be disconnected if the account wasn't paid? It is pay TV after all right However I figured you know what perhaps I am also partly to blame for not monitoring, So I called and spoke to the consultant explained my dilemma and I was told that someone would call me back she took my details for call back, however during the call I told them that look, the balance on account too high I can't afford to pay it all at once and that I had initially opted for price lock but I said to a consultant I'm willing to pay that was outstanding amount but it had to be divided within the remaining months of the contract which was then 20 Months plus I pay the initial price lock and their words was don't worry sir that we can do even arranged that they can debit provided I get a call back as promised. Month passed still no debit I called and again was promised a call back I even went to the front counter at your offices to check what's going on because I haven't received a call back and I was concerned and again at the branch consultant politely apologized and said she make sure that all her queries are sorted and would call me or email I left till having confidence in Multichoice I mean they have once won the orange index so I have no reason not go trust them.Out of the blue I get notification that Multichoice debited R10320.00 the shock and the disappointment I had, my heart stopped and I lost my breath for a seconds, took a while to compose myself together so that's what I got for trusting these crooks really broke me to pieces its December and I am a family man, why I am taking the blame for the incompetence on their behalf. Till to this day no one has even called me regarding this issue but they quick to debit, I am even starting to think that maybe I must get fibre and stream my programs at cut all ties with DSTV. Sis on you Multichoice.

Regards,