MultiChoice Africa / DSTV
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I have published my review on the Hellopeter website on the 26th October, about terrible and disgusting service from consultants at Dstv since February this year.. I have added all names and references numbers pertaining to the matter... I received a response from Girly saying she apologizes and my account has been adjusted ... but to my disappointment I was suspended on the 5 November saying there is still an outstanding payment of R261. I am fed up and frustrated by a pay service network that had consultants that speak lies upon lies... plus to be devoured of all my airtime as every time u call u got to retell ur story as no one sees any note on the account... my frustration has led to a maximum and I want answers as you cannot be waiting for an answer since 2nd February with a consultant Gabisile with reference [protected]-I01. I'm fed up of talking to Joan the supervisor as well as the customer service survey person Partia... promises totall lies as well as the following consultants, Zane, Thabiso, Veronic, Siyabonga. I'm being told I will be emailed back... I eagerly await response as there has been none...
here are what I published on hello peter 26/10/2017
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Unresolved query since February 2017

A review of DStv (MultiChoice) by Tammy Reddigadu on 26 Oct 2017
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Unresolved query since February 2017

My name is Mrs Reddigadu. We have an account at Dstv with account number ********** 8 for the past 13 years and this is by the far the most terrible service... last year in December dstv had a promo for December and January for a discounted premium package which we gladly accepted via SMS. We were called by an agent who loaded everything on the system. On the 27 November we paid our amount in for December of 589 and then I called dstv for amount to be paid for January viewing on the 17 December as I received an SMS for a lesser amount than expected and the consultant confirmed we had to pay 550 or so as we paid extra... our services had been on since... on the 2 Feb I received an SMS saying we short paid by R161.. and I then called in and spoke to Gabisile who went thru the account and picked up that the consultant didn't load my discount and she said they will rectify and I was given a reference number ********** 8-01... ever since then every month I got the same SMS ... I (have proof on my phone )... and I called in every time and I was told it's fine I won't be suspended ... by all consultants...(calls are recorded ), so please check... and after 9 months on October I get suspended, I called in and spoke to Thabiso and I spoke to Zane who verified and said they wil get supervisor to investigate and I will be contacted via email... I have one email from Thabiso that said I needed to send proof of payment for October which was not reflecting... ... a day later I was suspended again., .. frustrated to the limit I asked to speak to a supervisor who was Joan... she took on query called me next day to say it will take a few days and she will call me back... to no avail nothing until 2 weeks later😡😡😡(reference number ********** 8-I156(11/10/2017))... I was then called by Partia from customer survey as I rated my experience as terrible and she assured me on the 13/10 all will be sorted and she confirmed my email to say she will send an email... which I still await almost 2 weeks later... I never knew it takes dstv 9 months to resolve a query and further more as customer ivwas do badly inconvenienced as all my free min was used calling them... so because 2 weeks has passed I assumed all has been sorted but to my disappointment this morning my services suspended again.. with a msg saying that I have an amount of R261 due by the 31/10...😖😤... I spoke to Sakhumuzi who calmed me down and said he will get a supervisor to look into... how much more people do I have to speak to for this to be resolved and dstv clearly does not value their customers and consultants are surely incompetent in their roles as they need more training and they lie to customers... I need some answers... we pay for a service for in advance and it's so pathetic but we forced to stay on as dstv is the only good satellite service in Sa... but I think twice now... regards Mr and Mrs Reddigadu Identity number ********** 094 ********** 700541
Official business reply

Good day Tammy

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard.

We will be investigating your concerns in regards to the poor service received from our consultants, on completion our internal process will be implemented.

I have adjusted / credited the account accordingly. I confirm that your account is up to date.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Warm regards

Girly
5/11/2017
Lies spoken by Girly After receiving a reply and saying it's solved I am suspended by my account once more 😡😡😤😤

On the 26 th October my review was published on Hello Peter, I received a response saying all was sorted out. (Mail response below) "Official business reply Good day Tammy Good day It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you experienced in this regard. We will be investigating your concerns in regards to the poor service received from our consultants, on completion our internal process will be implemented. I have adjusted / credited the account accordingly. I confirm that your account is up to date. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Feel free to contact us should you require any further assistance. Warm regards Girly" To my dossapointmemt I was suspended on the 31st November... I called in and an assistant put me back on and said yeah she will send an email to Girly . I then confirmed my payment with her for the month of November which she sgreed was 450. And I paid on the 2 nd November... and I am suspended again?😡😡😡😡what nonsense and lies ... dstv has given me painless agony and taken my money, time and cell phone airtime ... where's service?

So please tell me what do I do now?
Account number [protected]
Identity number [protected]

Dstv has caused me lotsa of money with regards to airtime as I have a printed item used bill showing how many times I have called as well as no one compensates for that except sorry...
all my calls are actually equal to more than a months subscription as well as time and frustration and all you get is Sorry mam...

Background

Thursday, 2 November. Decoder going into a loop of continuous "boot and load" indicating the availability of new software and the upgrading thereof. Make the choice of "Upgrading now". Now difference - continuous "boot and load"
Call to the Call Centre. Went through the instructions. Disconnect the decoder from the power supply, remove the cable from the dish from the decoder and remove the card from the decoder. Replace cable, card and switch on the power supply. Problem persists. Comment: No response / contact from / with the decoder. Recommended to take the Explora decoder as well as the secondary decoder for double viewing to a service centre for a check-up.

Friday, 3 November. Both decoders were tested by Aerial and Satellite Excellence in Lynnwood Road and confirmation was given that there is no problem with either of the two decoders and that the new software is in place. After the decoders were plugged in the problem still continued.
Call to the Call Centre. Went through same process (switch and remove followed by switch on and replace) again without any success. Suggestions that there might be a problem regarding the installation.

Saturday, 4 November. An accredited Multichoice installer (Megavolt TV & Video) check the installation ( replacing the LNB ) and the system operating perfectly. Please note. The existing LNB was still operating (although not 100%) it was recommended to install a new one in order to ensure that no problems exists as far as the installation is concern.)

Sunday, 5 November. Back to the continuous loop "boot and load". Call to the Call Centre. After explaining to the consultant the recommendation was to take the decoder to Centurion which is approximately 25 km away from where I stay. Aerial and Satellite Excellence is approximately 8 km from my home.

It will be appreciated if you could specify to me as soon as possible what you can / will do to solve the problem.

Regards
P D F Kok

I am struggeling for more then a week to connect 5 decoders. Paid in full. Loosing money every day becausse my clients wont book into a b&b without dstv. I spoke to more then 10 diffetent agents on your call centre end receives a different excuse. I have instructed the owner of the bussiness on your poor service and he is strongly considering changing All his business from dstv to an isp provider. I spend more then R700 on calls to your incompetant staff with no rusults up until now. Nothing case number 9369784 client number 3586175

Hi I am not a happy client ypu switched my dstv off again and i did make a payment of R1000, 00 on the 31st of October my refrence number is [protected] I am Rolanda Bain and i will not pay another fee to switched it on, I am really not satisfied dstv!

Can someone give me a call regarding this i have the proof of payment but dont know where to send it. If you can help me it would be great other wise i will cancel it.

Ever since I got my Explorer in June it's been one problem after the next
My bank account was debited on the 30th when I specifically told them the 1st so it went into arrears u know lyrics coz I still got the payment notifications from my bank. Needless to say my services got terminated and I had to pay almost R1600 to fix their fault which I did in cash yet they still debited my account with almost another R1600 and I had to go back to them and demand my money back. For the month of November I once again had to pay R1100 because of their terrible service. I went back to the customer service centre where I had to wait for more than an hour so they can sort out their mess. This is the poorest service I have ever encountered. How I have to pay double when I am on price lock I don't even understand. On top of it all the agent, Clayton Hendricks had the worst attitude. He acted as if he did me a favour by sorting out their mess.

I applied for the price lock package on the 25/12017 and was told that the system is slow and the consultant we either call me or send me n sms, of which I waited and didn't get any response back. I called on the 26/10/2017 to inquire and the consultant told me that they have a back log and I should give them 24 to 48 hrs, still no response.

Today I called the call center again and the consultant told me that my application was declined due to my credit record. Now the last I checked Experian was on the 24/10/2017 and I so that my record was clean.

I would like to know why my application was declined.

I would really appreciate it if someone can contact me.

I have just spent over two hours on two calls to your DSTV Explorer internet connection departments to try and get my Explorer reconnected to the internet after a house move.

On both calls I found the young ladies to have a really bad attitude, grumpy, unfriendly and less than willing to assist.

The first one said that she couldn't help me and after keeping me on hold for over 15 minutes said she'd have to escalate it to a technical adviser and I could expect an hour call back.

So after waiting for an hour I called back to get an equally unfriendly and unhelpful person - who after keeping me holding for over 20 minutes had the same refrain - she'd have to escalate. When I asked her why she was not able to assist me if she's in the Explorer connectivity department and after keeping me on hold for 20 minutes, she put the phone down on me.

Shame on you DSTV for employing such unmotivated, unfriendly and uninformed staff that are not able to do the job they're employed to do.

Dear Sirs
I was telephoned from an unknown number on 1 Nov 2017. It is 041 dialling code so i recognised it was a call from PE. The person advised me that my contract is expiring and i must renew. I was suspicious of the call as i did not receive an email reminder nor an sms from dstv advising me that an agent will call me. Immediately after infomring the person that i was not interested as I was suspicious of the call i put the phone down. Immediately therafter i received another telephone call from an area code 031 which i recognised as Durban. It was the same person. How that is possible i have no idea. Obviously this raised my suspicion further. I informed this person that i will call dstv myself and i did not require any assistance from her. I put the phone down. Within minutes therefater my subscription was suspended. I called dstv customer service and was extremely upset by the sequence of events. I spoke to a team leader who is extremely poor in her level of customer care. She said she could not help me and only the person who called me earlier can assist. That is ridiculous. I cant call in and renew my subscrition? I must wait for this person to call me and she has many calls to make before she gets to me. I requested a manager to call me and was told that i must wait 24 to 48 hours for that. I am amazed at the level of service. I was also told by the team leader that it is not a problem at all if i did not renew my contract. How flippant and arrogant can a person be? She has a job because of customers like me. I never breached my contract and feel extremely aggrieved at the current position. Apparently my contract expired on 12 October 2017. Why was i not informed earlier or timeously. I feel as though i am now being punished by your staff. I still have not received any feedback nor any call from a Manager. I demand disciplinary action be taken against the team leader and whoever unilaterally disconnected my service. I also want to know why i cannot call into dstv and renew my contract. I would like to know how many people have been disconnected by this incompetent person calling from different area codes. All i wanted to do was protect my information which i am legally entitled to do. Because i did that i am being punished. I demand a call from the CEO as I would like him to know what is going on at dstv under his leadership. This is atrocious and I am in all likelihood being treated in this manner because you have a monopoly in the market. ...but not for long.
V Ramdas

Multichoice does it again.Pay a year in advance and get handed over!
We pay mother in law's, Mrs JM Vosloo, Premium subscription annually to take advantage of the discount, customer number ********** 3, R 8679.00 was paid in full on 1st June 2017. Today your debt collection bureau phones to say that R 1007.83 is overdue. After discussion this turns out to be for the access fee (HD 2 PVR, not Explora) which was never indicated in the past and was not reflected on the statement - the October 8 2017 Statement shows R1007.83 as not yet due! Why hand over to a bureau in the first place without notifying us about the overdue? Why don't you inform us about the access fee? Why do we bother to pay a year in advance? And how dare you hand over a loyal, paid up customer.?If DSTV wasn't my 83 year old mother in law's only means of entertainment you would have lost another customer a long time ago. A public apology is in order - even if you are an uncaring monopoly trying to make up for eroding market share.

I had an online live interaction with DSTV agent (Neelan) of which I feel was not doing his/her job as customer services agent in effectively dealing and resolving customer queries as he abruptly cut me off during the engagement which begs me to question what is his/her job really.
Secondly the DSTV have has poor account management in which they don't really understand themselves. I was wrongly billed for services I don't received and subsequently my services were suspended. The issue here is that once the money is in DSTV coffers you have to jump hoops to get it back whereas it none of your fault in first place. I have an issue of having tried to rent a movie on BoxOffice and it never came through. I raised the issue with Neelan and being a DSTV employee he being technical and blaming everything else besides his/her company. Ultimately he/she said that I should call the call centre of which everybody know the hassle of having to wait to be attended whilst the call is on your account. My take here is that I have a legitimate complaint and if DSTV takes me seriously I deserve a courtesy call from them in order to at least hear my side of the story.

Good Day

I have discovered a few weeks ago that I do not receive all the movie's due to poor signal. Check my account remarks a few weeks ago. An installer was called out who advised me that the wiring was not done correctly. ( Open wire on the roof).Secondly the Explora package should have included a smart LNB. Lastly, the black switch, should have been placed inside the house and not outside.
I was sent from "pillar to post" from everyone. For this reason my request is to disconnect my services with immediate effect.
Errol Payle
[protected]

Hi there
On the 19th of Oct we got approved for the price lock premium. They said it will take 2/ 4 working days. On the 30th of Oct I called over 5 times to find out the status of the decoder. The agents can't sat anything other than it will be escalated. Today is the 1st of November I'm still waiting for feed back. No one has called me about the decoder. I've wasted over 150 of airtime. Just to be told we can only send an email to the department because they don't have an out bound line. So we have to wait for them. And on top of it to make matters worst I get told that there is a back log. And they can't tell me the reason why my decoder has not arrived yet. And it has been escalated... I'm so sick and tired of dstv it's ridiculous!

I have the compact package and the only reason I installed dstv is to watch Manchester United games to my disappointment the Manchester United champions league games are not viewed on this package. the most famous club and there is know viewing for them in don't feel that is right at all. I pay a lot of money monthly for old movie's that's being replayed all the time and now this so I really feel like I'm paying for nothing.

I had smsed to upgrade to the explora with pricelock that is being advertised on such a huge scale by multi choice.I am a current Dstv Premium Subscriber. I sent the sms on the 15 October 2017 and received a prompt response on the 16th October 2017. They approved my application within the same day and I received an sms stating that it will be delivered in the next 4 to 5 days. On the 6th day I had no contact from them and called for a status. I was informed that my order is at the dispatch and will be call in the next 2 days to arrange a delivery. After that I have been calling every day and no one can tell me where my order is and why it has not been delivered. The call centre agents said they have escalated the issue on the system however I think that no one attends to these escalations. I complained several times to the call centre and still nothing. It is now the 31St October and I have not received my order or gotten Any feedback. Dstv call centre agents and help desk are clueless and a waste of my Cellular Airtime.
Latest reference number is: [protected]-i33

From the end of August till now 31st October by DSTV has been getting cut off on a weekly basis. when we called in to find out why, they said they have not received an August payment. we sent through our proof of payments for August, September and October. Each time i get a new case number and an email stating that they have sent through our proof of payment and are awaiting the finance/accounts department.
two months...this problem has still not being rectified! each week my dstv gets cut, countless emails, countless proof of payments, and countless phone calls.
this is extremely frustrating and completely unacceptable as i am a payment customer, and keep losing out 1 day a week on watching tv!

Good Morning

On Tuesday the 24 our Dstv Pvr with smart card number [protected] the software give in. Becuase we got insurance on we got the new decoder with serial number A100465806 and the smart card number is [protected] and we phone them also on tuesday for a price lockon id nr [protected] and they said it will take 24 hours to come back for the explorer two and the new LNB because the previous LNB is not working on the new explorer. And until now we didn't receive any come back at all from them. I was phoning them last week every day 4-5 times a day and they make promises they will come back to us. And its monday the 31 and still nothing. What must we do to get any service from your people. Because we with you from 1999 until now and we didn't have any problems with you until now. We enjoy dstv a lot and we very happy with your service until now. Please. And until this minute we didn't got any response on the email or my many phone calls. How long we must without a tv before your people contact us?

Thank you for your co-operation in this matter.

Charmaine
[protected]

or

Neels
[protected]

I have been using dstv and mnet for many years now, on Friday 27 October 2017 i understand there was strong winds and storms so signal badly interrupted, on Saturday 28 October 2017 i called again as i still didn't have any signal and was getting error reports on all channels . i called customer services again and they suggested trouble shooting which i did . still nothing changed . i called again on Sunday 29 October and was told to get and installer out to check my signal strength which i did and at my cost again he came and checked, strength was great, he said and suggested we call dstv again, which i did and the gentleman on the line asked me to remove the power cable and smart card and lmb cable and give it a couple of minutes, which i did and yet again to no avail . today again i contacted dstv and was asked to redo the same steps as yesterday, now being told that i have to tale it in cause it now may be the decoder,
I HAVE TO BE HONEST, I AM FINDING THE SERVICE FROM DSTV APPALLING
I WOULD LIKE TO KNOW WHAT IS GOING TO BE DONE ABOUT THIS !

I have a health and skincare clinic and have heard SO many women complain regarding a lack of Women's Sport. It's not fair.

There are SO many men's sports being broadcasted all the time. Football, rugby, golf, cricket, motorsport, motorcycling, etc.

Today it was brought up again at a social gathering, as some ladies were complaining that Venus Williams were playing against Wozniacki for WTA season-end final and it is not being broadcasted.

There are SO many men's sports being broadcasted all the time. Football, rugby, golf, motorsport, motorcycling, etc.

Why is the men's ATP final being broadcasted tomorrow and not the WTA end final? These are top players.

It is not fair and a good example that women are not getting a fair deal.

I recently purchased a new power cord and plug from the dstv shop in galleria mall amanzimtoti. This was in June of this year. Yesterday it stopped working.

I took it back to the shop today. They said the plug only has a 3 month warranty.

I asked where does it say that. They said it doesn't say that. Then the consultant went back to chatting on her phone. The plug cost R259 and lasted just a little over 3 months.

I am shocked at the poor quality of product and service from dstv.

I don't understand how you are the flagship of sporting events in Africa and can't show the English League cup games (Carabao Cup or whatever it's called now), Fifa WC Qualifiers/WC Qualifying Playoffs for Europe, yet you have the rights to show a "sport" like WWE that is fake as the outcome is predetermined. Supersport used to show every game of every competition (be it small or big) and even shows local Zambian, Nigerian and Kenyan football (as well as other parts of Africa I assume). Yet you can't show the English League Cup or WC Qualifiers/Qualifying Playoffs for Europe. I fail to understand this. Yet I stress, you can get the rights to show WWE of all things. What is that about?