MultiChoice Africa / DSTV
Reviews and Complaints

Dear DSTV,

Although programmes such as Ray Donovan has an 18 age restriction, it is still not acceptable that we are exposed to unacceptable content.

Even as an adult I do not want to be subjected to the profanities and blasphemy e.g. "Jesus f...n Christ" even though I may enjoy the rest of the storyline.

The technology exists to offer an English language stream where such words are omitted.

Please use it to offer language that is free from blasphemy.

I have entered into an agreement with Multichoice DSTV to take the 24 month Price Lock (Premium) package R899. I have been on this contract for more than a year now and everything (debit, service etc.) was fine until this year July 2017.

The date for my account to be debited is on the 15th every month.

So since July, August, September and now October 2017 (EVERY MONTH I AM INCORRECTLY DEBITED!) this is very frustrating as I'm required to call the customer centre for HOURS to retify the problem.

Most recently on the 17 Oct 2017, again my account is incorrectly debit and I enquired by the custome care manager (I only have his name: Brydon) these are the following reference numbers since: [protected] i113, [protected] i80, [protected] i87, [protected] i111 to be told that he would personally look into the account as he could see there is a problem.

To date I have not received any feedback at all and this is pathetic! I have been a loyal customer for many years before taking out this contract and I am very disappointed with the service!

Every month I am told that it was corrected and the amount of R899 will be deducted... of which is NEVER THE CASE!

PLEASE THIS IS URGENT I REQUIRE SENIOR MANAGEMENT TO SOLVE THIS PROBLEM AND CORRECT YOUR ACCOUNTS SYSTEM!

Regards
Jody Urion
[protected]

I have been a dstv customers for more than 11 years. I have never had any payment issues because I have a debit order with Multichoice. Two weeks ago I had to replace two decoders that seized to function and activated insurance on the replacements units. I was assured that the premiums would go off via my normal debit order. Today (20 October 2017) I received an sms that my subscription will be suspended if I don't pay an outstanding amount of R61.83 immediately. Upon investigation I learned that this amount is the pro-rata insurance premium on my replaced decoders and R35 on Box Office. This is COMPLETELY ABSURD as this amount should just be collected at the next debit order date.The service agent said that if I leave the amount outstanding until this date, she can't guarantee that my service won't be cut off. SO MUCH FOR CUSTOMER LOYALTY! :-(
DSTV, sort out your ridiculous business rules.

Hi
End of September when it was time to pay for my multichoice account. I phoned their office and requested the lady to check what I need to pay. She checked whilst I waited on my cellphone and my own airtime going, she then informed me that I have to pay 800+ and I decided to pay 900 rands. I asked her to confirm if this was the correct amount and I paid it immediately after the call. The next think they disconnect my services saying I owe R 1500. My question is you told me what to pay and now you inconvenience me for what? We work as customers on a budget, If I owe you and you the person that I owe tells me what to pay you, I should not be penalized for your own incompetence and mistakes. I am so sickened by this company's arrogance and nil care for its consumers that I wish to cancel their accounts and go to starsat. The government is allowing these bullies to walk all over our heads because they know that they have majority in the market. I am done

To whom it may concern:
Good day,
My complain is that we are PVR subscribers and it seems that DSTV on demand (catch up) is left behind since the Explora is the new thing. Prison break is one of my favourite series and with different programs on the same time period it is difficult for me to record and watch all my favourites at the same time. Please can you give me feedback on this issue. I pay my subscription fees every month and since this was a service we use to receive from you ( and no price decrease) I think it is time that you take pvr subscribers also seriously.
Regards
Mrs J Smit

Good day

SMART CARD NR [protected] - A C SMALMAN
BUFFEL STREET 24, GROBLERSDAL 0470. P O BOX 120, GROBLERSDAL 0470.

Ek wil graag 'n verduideliking hê hoekom nadat ek betaal het my diens by DSTV drie keer opgeskort is. Elke keer as ek inbel word daar vir my gesê dat daar foutiewelik die ander pakket aan my rekening gekoppel is en ek nie betaal het daarvoor nie.

Ek het Sondag die 8ste aan die persoon verduidelik dat ek my salaris ongtelukkig baie laat ontvang het en dat hy voortaan my betalingsdatum moet aan skuif na die 7de van elke maand.

Hoop dit is so gedoen.

En tot my verbasing was die diens die 13de weer opgeskort en weer moet ek my geld opbel om antwoorde te kry en weer is daar aan my gesê dat dit nie weer sal gebeur nie.

En wat nou vanoggend die 18de is dit weer opgeskort en weer moet ek inbel op my onkoste om te hoor wat aangaan ene Vuzi het my weereens verseker sy weet nie hoekom dit weer gebeur het nie, wat vir my heeltemal onaanvaarbaar is ek moet elke keer my minute opgebruik om julle probleem op te los maar daar gebeur net mooi niks nie.

Ek verwag 'n antwoord op my brief so spoedig moontlik asseblief met die verstandhouding dat dit nie weer sal gebeur nie.

Ons wil so graag van julle dienste gebruik maak maar dit lyk my alles werk net nie uit ni.

Dankie

MEV A C SMALMAN
[protected]

(julle behoort al die persone met wie ek gepraat het op julle stelsel te hê, so hulle kan alles bevestig.)

I tried to upload a video to support this complaint but unfortunately it keeps on saying, file not uploaded...
Anyway, here goes...
Last night I was, as always going through the SuperSport channels to watch a few highlights...
I scrolled through every channel and 12 out of the 14 SuperSport channels had soccer on... now I honestly do not mind soccer but am not an avid watcher of the sport. Surely if so much time/effort/money can be spent on broadcasting every single soccer match in the world, you can dedicate a channel just for other sports as well...
Why not have a dedicated channel for Golf so all the golf fans can be happy?
A dedicated channel for rugby... for the rugby lovers?
Even if the channels have replays of some highlights from the past weekend for the relevant sport or some other related shows of the sport?
I just cant see how all channels need to show one specific sport at the same time...
Surely you need to know that you dont JUST have soccer fans as subscribers?
I pay a lot of money to enjoy basically just sport... I can get all the rest of the stuff on the net so I feel that everyone must be looked after not just soccer fans.
I honestly and truly feel unhappy about this and hopefully the same attention and consideration will be given to this complaint as you obviously give to soccer fans...

Thanking you in advance,
An unhappy sports fan
Janus van der Berg
[protected]

My decoder and that of my neighbors keeps on rebooting. I am now fed up as I cannot watch or record a full movie. What pisses me off even more my first email has not been tended to. It is now time to find an alternative service provider. What am I then paying for as I only get to enjoy my dstv half the time. You do have monopoly in the market and I expect better service. Can someone who knows what is going on please call me.

I'm having an E16 error code from my tv, and no one seems to be helping me? I've been calling and calling and I've waisted to much money staying on the line only to be talk that they will escalate my problem to the supervisors...I'm so angry and disappointed on multi choice...this is unacceptable on the highest level! Can I please be helped...other wise tell me to cancel this as it seems you can't help me!

i have been without dstv since April due to ongoing issue that has made me decide to leave it off until someone has called me back. well lets just say that did not go well for me at all

i am still waiting for a call back from DSTV since April they never ever got back to me has we had ongoing issues with payments and package as they claim i upgraded and downgraded.
i advised that a manager call me back in April its October im still without dstv and no call back.

Saturday i could not get to terms with what has happened and i decided to pay it to watch the Boks match only to find out that the payment i made was for arrears amount owing?
since when does dstv let you watch for free?

now its the 16 of October im still again without service regardless that i paid and flipping livid!

MR Koos Bekker will be getting a email from me ( CEO of DSTV)

and his staff keep promising me callbacks since april

06 October 2017
[protected]
please I would like to suspend my account due to a fault in my decoder.
when I on my decoder both red, yellow and the green light will come on after which only the yellow will come on later the red then the green.
After that the only thing you will be seeing is SCANNING IN PROGRESS and below it is searching for signal, no channels will be seen on the screen only searching for signal.

At the beginning of Oktober is saw that mylti choice deducted R2700 from my account with debit order. I phoned on tbe 03/10 and the person at customer service said that they would elevate my request and some will phone me back. On the 10/10 I phoned customer servic again just to be told there is no news yet and that they will elevate it again. Its nou the 15th of oktober and no one have phoned me back yet. I realy tried to explain to the people at customer service that i could not afford that amount to be deducted out ofy acount. But it seems that multi choice do not care about things like that...

On the [protected]:57:14 PM I paid R400 my viewing subscription then seconds later the money I paid was instead allocated to Contract Insurance, which normally costs R20 a month, but only this time around multichoice decided they'll charge R420 only for contract insurance.

I spoke to 3 consultants who all told me that it's a 12 month payment for Insurance.

I don't need to pay insurance in advance so I requested for the amount to be allocated for my viewing subscription.

Today [protected]) this has not been done and my Subscription is suspended due to non-payment and re-connection fees will be charged as well. Multichoice please allocate the money properly.

I cannot pay any other amounts before they fix my problem.

Martin T.
Customer#: [protected]

Hi there

You have showed a programme every afternoon at 14:30 on channel 124 - e! News: daily pop

I loved it!
Now everyday there is only the regular e! News in that show's place..
Please put the daily pop back on the channel, it was the highlight of my day! Please!

Also.. On channel 103.. Please bring back all the real housewives franchises!
Love that shows. There is a lot of them already in america on tv but still not here yet.
The real housewives of orange county,
The real housewives of dallas etc...

Anel vd merwe

My problem started by purchasing my explore.
The exosphere were purchased in the month of August 2017.
August 17 the service were disconnected 3x.I Went to the Linwood branch.After many explanations multichoice claimed that there were payments short.I Have submitted bank statements(by the way it cost me money to request.)and my services were reinstated.The very next month the same old [censor].Again statements were submitted.Twice my viewing were suspended..Then I got gatvol and went to Randburg branch.After I was treated like an criminal...pay your dstv and it wount be suspended attitude.After an moerse fight my service were re-instated.

What happens on 14th of October 2017 my FFFF viewing were suspended again. Send my proof of payment to [protected]@dstv.com on the 12th But still my service were suspended.
This is just an sign of monopoly arrogance and don't feel a [censor] for there customers.Suppose this complaint will be ignored as well as.

The Sports Catch - up service is non existant. With all the sport taking place at the moment the catch up is pathetic.
It doesnt even make one page. You a show a few unknown events and ignore the World Cup Qualifiers, the F! paractice, qualifying and the main race. You ignore La Liga, The China Tennis, there is no MOTO GT, etc etc, There should be fresh sport every day, no FAF du Plessis,
Whoever compiles this service should be moved somewhere else.

I'm fedup, every time we experiance a powerdip then I must phone the control center to fix my Exstra view signal @ it will show "waiting for communication from primary decoder"
I'm paying a lot of money every month for DSTV. Now my cell phone bill is almost the same than my DSTV rental, becuase it takes a long time for the control centreto pick up the phone.
If you can not fix this problem right now then I will be forced to stop using DSTV and get evidence from my cell phone provider and put this in huisgenoot and the newspaper. This is unfair for anyone to pay for a service like this.I also believe that there are more people with the some problem and that all of them must start standing together and put a stop to bad service.
Account Number: [protected]
Cell no: [protected]

I was called by a credit consultant in July stating that my account is in arrears by R362, I havnt had DSTV services since halfway through March as i have not paid for my premium subscription, my understanding is that I will pay the reconnection fee when I need the service again, I called dstv in justly to ask how they billed me and what was it for, I was told my account has been cleared, I no longer owe money, than last week I got a call where I was again I was told I owe R362, I again called dstv and asked the same ques I asked in July and told them about the call i made in July, a recording was played and in deed it could be heard the consultant telling me I don't owe anymore, the current consultant than told me he will call me before 8pm that day and that I must check my balance on a certain number, I just checked my balance and now it's R1330, which I find very unacceptable, my credit rating is effected badly by this

Hi,

I trust that you are well?

I have been contacting Multichoice for the 3rd time, the last time was last night (09/10/2017). I have had a conversation about my issue to 3 consultants but still my problem is not resolved. Last night I used up all my airtime and the consultant never bothered to call back or send a message.

I have not been able to view other channels like Chanel 161 as it is my favorite channel and the others. I called and advised them of my issue and they told me to check my connection but couldn't understand why because 163 plays well. I checked my connection and then it took me a whole week to reconnect. I called again and explained the very same issue and the guy who tried to assist me gave me some prompts and still not resolved. I went to Bloemfontein for the weekend and when I came back i found the very same problem. Other channels are playing but still 161 is not available as when i click on it the message reads that my account is in arrears but i paid Multichoice (Debit Order) on the 26/09/2017.

The last consultant i spoke to was Nthabiseng, i called at about 08h26pm (not too sure how long was the call) she tried to assist me but still nothing happened and while I was on the line with her my airtime cut us off. I was waiting on a call from her to check if I am winning with my situation or not but nothing happened. I would like to find out how is my issue is closed resolved if I was in contact with 3 consultants but not assisted? I am not the one to complain a lot but really I am not HAPPY at the moment with Multichoice as I have not been able to watch my favourite shows for almost a month.

I need assistance urgently as I am not going to waste my airtime to call multichoice again without getting any help.

Thanks.

Thomodi Edwin Balatlhe
[protected]

I found an accredited DSTV installer company on the internet, the guy (company owner) I phoned is Walter. I asked for his service he quickly rendered, but now there wasn't proper installation, I realised this a week after. I phoned him to come and fix the problem but he failed to avail himself. So now how do you guys intervene since well this guy was accredited by you? I even sent him a video of how bad the signal is but that didn't help either. Does this mean I'll have to hire someone and pay AGAIN? All that R750 went down the drain for nothing?