Real Canadian Superstore
Reviews and Complaints

I have a membership but my card was giving an error. Neither the cashier nor the manager would give me the member pricing even though I have a membership. They told me that I had to call customer support. Then I went to the customer service counter and the woman there said I could get member pricing with a new card. I’m effort to get the member pricing, I had my items rescanned by the manager, who threw my produce bag onto the conveyer belt rudely. At the end she still didn’t give me the member pricing after wasting both our time. She said she’d rescan as many times as I wanted but wouldn’t give me the member pricing. I don’t know the managers name, but she is a young woman with a hijab, and I believe is the day manager. She was extremely rude and unclear about why I couldn’t receive member pricing, even though a cashier in the past had given me a break and gave me the pricing when my card was throwing the error because it was clear I am a member. She trolled me for fun, rescanning my items and mislead me by indicating I would receive member pricing with the rescan.

I have had to use the restrooms in the Superstore, located at 350 S.E. Marine Drive in Vancouver, on many occasions and I have had enough of the horrible conditions. Unfortunately, due to my medical condition, I have no control over having to use the restrooms. This store always has horrible conditions. Wet floors, out of use toilets, dirty floors, broken cubicle doors, broken toilet seats, toilet-paper dispensers broken and out of paper. This isn't only once. It is every time I have had to use the restrooms. I don't go to this store often anymore, but sometimes I have to. I called the manager this time too complain and he tells me that the one stall has been broken for 2 weeks now. Multi-billion dollar store can't even fix their bathrooms.

I shop all the time at superstore (Westwinds). Every time I go in, there are homeless peeps or druggies begging at door. Once again today they are in their stealing, I contacted several managers there and floor people to tell them to call security as they were upstairs supposedly watching. 3 times I went to front end managers to show them. Nothing was done as they walked out of the store with stolen products. This happens every time I go in there. What is the purpose of security if they are not going to do anything. In fact, I was standing at salad bar, security guy was watching him steal and did nothing then proceed to order lunch meat and go pay for it, what purpose is security there for?

Hello, my name is Kelly Likus. One of your employees named Christopher Scott Likus started shouting at me at 10:45 PM on 01/17/2023. He started to say that he is glad that he killed his mother, a year earlier several times over. He is very unstable, and he needs help. He will of course deny this, but he had no reason to start shouting at me about what he did to his mother.

I shopped through PC Express on Jan. 2, 2023, and picked up my order on Jan. 3, 2023, between 3:00-3:30 pm, at 1301 Lougheed Hwy, Coquitlam (RCSS 1519). My experience was terrible, and I was promised a refund within 3-5 business days. I was shorted at least $30.00 worth of items, but charged for my full order. When I didn't receive a refund after 6 business days, I sent the email below to the store on Jan. 11, 2023, but I haven't received any response whatsoever, or a refund. It's now been 2 weeks.

Sent Jan. 11, 2023, through PC Express follow up on-line survey - Ordered online the day before pick up. Upon pick up, arrived at store, called store, ok, we'll be out soon. Waited, waited, waited. Finally, guy comes out with my order (Nicki), putting them in my trunk. I notice there's multiple items I didn't order, soups, tonic water, frozen dinners. Bring it to Nicki's attention. We check the bill, everything on the bill is correct, Nicki says it was picked wrong. Apologetic, he goes back into the store to get the correct items. Wait, wait, wait. 40 minutes later (Yes, I timed it) he comes back out. Says the correct items are not in stock. Very apologetic, says they definitely screwed up. Says they will charge me for my full order today, but in 3-5 business days I will receive a refund on my card on file for the items that they didn't give me. I've been waiting for my refund, nothing yet and it's been 6 business days. Think I should receive more than just a refund for what you didn't give me. Unbelievable! This program is broken! I've shopped here for well over 2 decades, and using PC Express for half that time. Absolutely broken, and this is far from my first, second, or third, bad experience. Thinking of taking my business else where. I submit these complaints and ask for a follow up call, but no one ever calls me. Obviously, this falls on deaf ears.

Please help me with this as I'm still getting no refund or response from the store.

Thank you,

Kevin Lussier

I live in BC Canada and my autistic daughter lives in Calgary Alberta. I found out that my daughter hadn’t eaten in 3 days, so I went on to the superstore website to open an account and have some food delivered to her. I put my daughters name on the account since she was the one getting the groceries but my name is on the payment card I was using. I submitted an order to be delivered to her and scheduled it for the same day delivery. I then got a call from the store saying that because the name on the account is different from the name on the card, they were unable to deliver the groceries to “protect their customers” They suggested that I have my daughter go to the store to pick up the groceries so that she could show some ID. I explained that she is autistic and is unable to go pick up the order. They said there was nothing they could do and suggested that I call customer service and have them change the name on the account to my name and then they could deliver the groceries. I called customer service and explained the situation to them. They said that it was no problem and all they needed to do was transfer me to another department so I could answer some questions to verify the account and the relationship between myself and my daughter. They transferred me to the store again and I relayed the information that I was given. The manager said that there were no questions they could ask and that there was still nothing they could do. She suggested that I call customer service and have them change the name on the account. I called customer service back again, but they said they are unable to change the name on the account. He offered to call the store to rectify this for me. He put me on hold to call the store and when he came back on the line, he said that they were unable to do anything for me and that every store is different. He suggested that I cancel the order and put in another order with my name on the account. He did say that the time slot that I had reserved would no longer be available for delivery. I argued that it is reserved for me, so why couldn’t I use the same time slot, but he just said it wouldn’t be available. I am panicking now because my daughter has not eaten in 3 days and it’s going to be even longer before she can eat because nobody is being helpful. I called the store to cancel the order so I can put a new order in but I found out that not only can I not use the same time slot, but it will take 3 to 5 business days for them to return the money to my account. When I again explained the situation, they suggested that I call my bank to have them return it sooner. This is so unacceptable considering the circumstances and I will hold the manager of the superstore accountable if ANYTHING happens to my daughter as a result of this.

My husband and I went to Superstore at [protected] Lougheed Hwy, Coquitlam, British Columbia Canada, phone # [protected]. It was snowing out and we had about 8 inches on the ground. When we got there the parking lot was not cleared and there were no shopping carts inside. When we complained about that to the store manager Justin Ram, all he said was I apologize. That did not cut it for us, and wonder if we will ever go back, many customers were feeling the same.

Hello Team,

I'm writing to report an incident that occurred with my sister this morning at 6:30 AM at Real Canadian Superstore (2132 McPhillips St., Winnipeg MB R2V 3C8). At work, her supervisor threatened and harassed her. He fired her without explanation and then instructed her to leave the premises although he knew she was awaiting for uber. Despite the fact that he could see it was snowing outside and extremely cold, he didn't let her wait inside the building at the front door. He threatened to phone 911 if he spotted her at the door.

When I called the store to talk with the manager, he reiterated that it was a company policy.When I questioned him whether he would be willing to be held accountable if anything happened to her outside the building due to the frigid temps, he simply hung up on me.

I want the facility to take action against this so that no one else has to deal with the same issue.

Thank you

We are long time customers of Superstore Courtenay/Nanaimo as 25 year residents of Denman Island BC. On Thursday Nov 24th, two days ago we purchase groceries -value $360 including two wine kits from Harvest Selection $41 + tax each. Today Saturday when we got time to start the wine we had to learn that the manufacturer or packaging company failed to include the ingredient package RE Yeast, Bentonite, Sulphite, Sorbate, Chitosan, Kieselol as listed on the box/instructions for wine making for the Chardonnay kit. Conclusively the purchase of the wine kit is worthless to us.

Please let us know how we may get refunded/ restitution?

Thank you!

Gina Maerkl Architect AIBC, [protected]@uniserve.com, cell [protected]

PS: From Denman Island a shopping trip to Superstore is considered a day trip, ferry and gas for the trip $100+ in ferry fees and gas expenses

I ordered a pick up food order on Nov 06. The wrong order was given which we returned in full. We then were given a second order which was missing the fresh produce. I phoned and explained that my husband had already made two trips at our cost and still the order wasn’t right. I asked if we could be refunded for the goods missing plus a refund if the service fee. I phoned the store (Hamptons) several times just to be told the refund is in progress and it can take up to 10 days. It is now Nov 24, 18 days now lapsed and still no refund. A large company should not be with holding money for so long when they have the facility to instantly arrange to take payment. It’s fraud at its finest. I’m not going into my personal monetary circumstance but I donor find this a reasonable time for a refund, given that I then had to go to a local store for the things that were missing. The hidden costs to me are my time, one fruitless journey to your store, journey to another store, plus being out double for groceries…. And still be refund! Can you please look in to this for me and arrange a refund by return? Thanks

I bought Cab Striploin Steak at the Southport location in Calgary.

The steak was so bad, as most of it was inedible for the price. I bought this type before and it was quite good. However, this was the second time in the last month that it was bad. I have a feeling that the butcher is literally butchering the quality by adding mostly gristle meat. Perhaps the butcher there has been taking home the good meat. Keep an eye on the butcher. The Cab Striploin Steak displayed for sale that he/she cut was 70% gristle. I am very disappointed.

Why are all your PC Xmas chocolates not available at Superstore? They are all available at Shoppers drug Mart but only a couple are at Superstore on McPhillips in Wpg. What gives? Superstore used to have them all, is it an over sight or are most only at Shopper now? Particularily I was after the Butter Toffee covered with choc & almonds & also the PC fudge? Why would shoppers have them & not Superstore?

On November 10, I visited to superstore that is located in country hills Calgary. I bought 6 pomegranate from 6 first one was white and dry. So, I thought may be that’s why they are on sale so I put in the garbage. When I sliced the second one there was something black in it. I got scared and disappointed we can not expect that kind of product from superstore. I have a picture with me for black one.

I am 14 years old, South Asian and a resident of Oakville, Ontario. ​

Representing myself and my family in this situation.

My family has been shopping at The Real Canadian Superstore for as long as I can remember.

Each visit we usually spend 200+$ CAD and redeem a large sized "gift-box".

These usually contain an assortment of shampoos/body washes or snacks and are located near a door to the location's elevator.

We visited today - (7:40 - 8:30 PM November 11th, 2022), again. Not expecting anything out of the ordinary to happen.

While I was browsing along the aisles of this store, The time came for my mom to check out.

Per usual, she was told to pick up her “free-gift”- An M&M’s gift set and pointed to the usual spot of redemption. She went to the usual spot near the door to the elevator.

When I met with her she was curiously looking at the boxes of items that were with the M&M’s.

There were primarily the same boxes of M&M’s and lots of packages of identical oreo boxes.

Me - Completely new to the situation, looked at the size of the M&M box and thought it was much smaller than the usual “free-gift” you get when you spend 200 dollars. With all the identical oreo packages I thought that they were also eligible to take. So I placed the oreo on top of the M&M box and placed it in our shopping cart. I told my mom “I think we're supposed to take these two.”

We had no idea this box of items was a donation bin. It was an honest mistake and if informed politely we would have kindly gone to the correct location and put the items back. A sane, respectful and more effective approach of informing us about our mistake would have been: “Hey, That's the donation bin, why are you taking things out of there?”. This would have easily led us in the direction of figuring out our mistake.

Instead an aggressive white lady pulls up and extremely harshly yells at us “ARE YOU SHOPPING FROM THERE?”. My mother was confused and replied “I'm taking the free gift.” This woman did not listen to a word we said. She continued yelling “THAT'S FOR HOMELESS PEOPLE I'M OFFENDED DON’T SHOP FROM THERE.” So on and So forth. We were trying to explain but she was speed walking over churned by emotions to get a manager.

I knew exactly what would happen. From the glare in her eyes to the pin sharpness of her blaring voice, I knew how this would end up. This happens to me time and time again. She took one look at the situation and jumped to an immediate conclusion. Based on a few words that I said and the way we looked. I was traumatized. I could feel the shiver from my teeth to my legs.

Anyone can say what they want about this incident but I do not owe “proof” of profiling to anyone. In a society like this we should have more insight on situations like this.

The lady went to get a manager, not even giving us a chance to explain what happened. By the time the manager arrived my mom was obviously agitated and caught off guard by the woman and raised her voice. But of course, My mother was the one who was told to calm down.

The manager blindly but subtly, took the woman's side as we were still in awe of how someone would accuse us of stealing with little to no information on the situation.

The woman and manager barely let us speak and made us have to yell to talk over them. The woman took so much pride and acted high and mighty for the sake of “the homeless” when really she could have done the same with just informing us. All she did was escalate things to an insane extent and assume by the way we looked and acted that we would steal from a food drive.

The manager very rudely said “The Free-Gifts eligible for redemption have not been here for a loooong time.” Completely ignoring my mothers whole point of how she was un-formed, Mis led by the cashier and how the woman so quickly assumed we had means of shop-lifting from the *Homeless*. (Who in their right minds would do such a thing) He then told us to go to the end of the store and pick up the free-gift there instead.

After the manager said that the white woman starts *apologizing* for *our* “horrible behavior” she also twists our word in front of the man making it seem like we were lying and making up stories. The manager accepts her apology as if she could tell nothing but the truth and we were just people who try to steal from homeless food drives.

Nothing could have made this woman be so indefinitely sure that someone in their right mind would steal from a food drive for homeless people than exterior presumptions based on the way we act or look. (AKA. Racial profiling).

The manager should have used critical inference skills to see why she might think that and go to such far lengths.

It's absolutely heartbreaking that as a minority I feel unsafe and unprotected by management to go to yet another place in this town.

Misled, Misjudged and Mis-treated. Out of this store I walked out a new person. Knowing that this situation will be the first of many in my life due to stereo-types, assumptions and profiling.

Enclosed please find a picture of a pack of Top Sirloin I purchased from Safeway (shawnessy store in Calgary) yesterday, please take a close look at the price of your top sirloin and you should feel shame about your pricing, especially after the pandemic started, the NDP raised a question about who benefiting from the huge increased of the beef price, those dairy farmers said they didn't make any more money and the NDP MP urged to investigate.

To be honest, I shopped at Superstore for 28 years and I eye witnessed how Superstore taking advantage of both Pandemic and the crisis in Ukraine to raise the price so frequently blaming on supply, the pace superstore raised the price was so alarming something I found out I go back there two weeks later the price were up, not only a few percentage but 15 to 20 percents in very short period of time.

Do they really need to investigate? no, you just look at the profits of Loblaw during the last two years you probably know the answer.

I already shopping at Safeway, Co Op and Walmart and only shopped at Superstore for the deals. Superstore used to be the cheapest among all fours now is the most expensive one.

Someday, it will come back to burn your business.

Hello,

I’ve had the most unpleasant experience while accompanying a friend to shop at superstore in Windermere Edmonton yesterday.

My friend picked a box of 5kg chicken legs back attached which was in the flyer for sale at $12 but was priced at $33.03. She showed the flyer to the sales attendant who directed her to the customer service center who also directed her to the manager on duty Debbie.

That was the genesis of the problem. Debbie picked another box priced at $12 and was adamant that the deal on the flyer was for that box, not for what my friend had earlier on picked. My friend insisted the description was the same so couldn’t understand why there was an issue with the one she had picked. Long story short, Debbie grudgingly decided to override the price to sell at $12 and made a comment in a very condescending and disrespectful tone that that was the last time she would do that for my friend because my friend was fond of doing that. My friend was surprised and asked Debbie whether she knew her or had encountered her before. Debbie was unbelievable with her rude responses. In my attempt to cool things down, she turned her wrath on me. What a surprise! For a store manager to openly disrespect and speak rudely to customers is something I cannot fathom. I honestly hope she did not behave like that towards us because we’re blacks and she’s white. I told her she’s very rude and speaks disrespectfully. I’m not sure if that’s an attitude that superstore endorses but if that’s the case, I’ll be more disappointed.

I advise that as a retail chain, one of your core values should be communicating with candour and respect. And that core value should be ingrained in all employees including managers so that this doesn’t happen again. Superstore is my go to store for my groceries. I spend a fortune each year at superstore but at this time, I’m so angry and feel shamed by the manager that I will not be going to superstore anymore until this issue is resolved. After all, there are other equally good and competitive retail chains out here.

To emphasize, Debbie must be called to order.

From an aggrieved customer.

I lost my wallet inside the store on November 2022. My husband and I we tried so hard to find it and we couldn’t. We informed the front desk and they told us that they will call us once they will find it. Hours later we come up with an idea to check their camera.

We called and spoke with the manager he told us that we should call the rcmp to accompany us while accessing their camera. We called the rcmp they told us they cannot help with this situation. Called back the manager again and told him the rcmp cannot help us he said he will call us again because he’s going to phone their district. We are still waiting for his call.

I have $400, credit card and health card of our kids inside the wallet. I’m planning to use that $400 to buy us groceries that is good for the whole month.

I’m so disappointed of the lack of cooperation from superstore. I felt like they are OK for our kids not to eat the whole month.

I betcha if they call us they’re going to make it look like it’s our fault and still won’t allow to access on their camera.

Very disappointed on how people this bigger business shows no concern at all!