Rooms To Go’s earns a 3.9-star rating from 987 reviews, showing that the majority of furniture shoppers are satisfied with their purchases.
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Kitchen set
I purchased a counter height kitchen set in november of 2019, 2 swivel chairs, 2 stools a bench and large table... I was told by my sales person it was a great deal and she has sold alot of them, she convinced me to purchase the insurance... She said everything was covered and how amazing it was to watch the guy repair a table that had been damaged one way or another etc etc... She really played it up real good, of course, thats her job after all, to sell useless insurance to their customers right? This set is by far the worst piece of crap I have ever purchased, I had a deep scratch in the table and they sent a repairman out to fix it, he showed up w a stain stick and covered the scratch so it wasn't as noticeable, are you kidding me, I could have done that... A few of the padded pleather seats had like pin holes in them, not sure how or why, but, the claim was denied... They said i'd have to purchase new seats, but, the sales lady said everything imaginable was covered, she said they're really good about replacing and fixing... Yea, none of that happened. This will be the last time I will purchase anything from rooms to go... So disappointed!
The complaint has been investigated and resolved to the customer's satisfaction.
Martino top grain leather sectional
We purchased the Martino Top Grain Leather & the 3 year extended warranty. This sectional was advertised as "Top Grain" leather several times in the ad. It is NOT close to Top Grain the quality of this sectional is extremely poor as it has rubbed & flaked off. I spoke with Alex from customer service on Oct. 13, 2020, who along with his supervisor confirmed our extended warranty was still in effect & would cover the damages.
I was asked to email [protected]@roomstogo & attach pics. I did so on Saturday Oct. 17, 2020. I received an email back (please see pic) stating the one year warranty expired which, we were already aware of & they'd let us return the sectional & give us a $1, 199 credit to put towards another purchase & stated I'd have to pay delivery charges on the new sofa. They failed to mention the extended warranty we were told by the sales man was so good that they repair or replace the sectional if a screw driver went through it. This was apparently just another purposeful way to rip off consumers just as their advertisement clearly stating that where your body touches is Top Grain Leather. We purchased this sectional based upon false advertisement as the quality of the leather is paper-thin & extremely low grain. There was zero honesty from this business about their merchandise and/or their costly extended warranty that was a deceitful & misleading sales pitch. Rooms to go purposely & knowingly mislead me as a consumer & their idea of resolution is completely unacceptable.
The cost of the Martino section was $2, 199.99 we also purchase & paid for an addition console at the cost of $200.00.
This totals $2, 400.00 without tax, the extra cost of the extended warranty that we were deliberately scammed into purchasing & delivery fee's. Rooms to Go falsely advertised their merchandise as Top Grain as top grain leather by definition does not flake, peel, wear off in color or scratch in the short period of time we've had the sectional.
According to the second email I received from [protected]@roomstogo we were told the extended warranty fabric protection purchased covered us for 3yrs against any food and beverage stains from the date of delivery (4/12/2017), nothing to do with cracking and or peeling. I am so livid over this situation I am preparing to speak with WSOC TV for consumer protection.
The warranty (see pic) clearly states leather in it.
Rooms to go has deliberately misrepresented the quality of their merchandise in their ad & also knowingly & purposely mislead us as consumers into purchasing their costly but, useless extended warranty.
This company should be ashamed for stating this leather is "Top Grain" quality.
What person in their right mind would look at our sectional or our pics & want to purchase anything from Rooms To Go?
Word of mouth recommendations are the best form of advertisement for any business.
I can assure you that any potential customer that sees our sectional or pics wouldn't even want to walk into a showroom knowing this company does not stand behind, not only their warranty or their merchandise but, more importantly their consumers who paid for a quality product & received merchandise that was falsely advertised leaving them extremely unhappy, embarrassed of the furniture they were sold & feeling ripped off.
Leather.
The complaint has been investigated and resolved to the customer's satisfaction.
Cindy crawford power recliner — general "customer care"
We purchased a "cindy crawford" power recliner — and a lot of other items — from this company. After the first-delivered unit was found defective and replaced, the chair worked fine. Recently the motor stopped working. A few minutes examinating proved that the problem is in the battery that is hard wired into the chair. (the first, defective, replaced...
Read full review of Rooms To Go and 1 commentCancellation
09/01/2020
Order number 1504306i
I've called their internet sales number everyday in order to cancel my order prior to the delivery date as stated in their return/cancellation policy. I've left a call back number. I even went as far as sending a text to phone number on their page [protected]. Unfortunately, I have been unable to make contact with the customer service department whatsoever.
The complaint has been investigated and resolved to the customer's satisfaction.
Silver thread headboard / footboard / rails
August 27th my merchandise arrived except the silver thread headboard/footboard/rails did not have all the parts. The young man stated someone will reach out to me and setup the bed. That was Thursday. No calls. Monday, August 31st I decided to call customer service and after the young lady asked for my number the call was disconnected which meant I had to call again and wait another 20-30 minutes. I decided to call the location where I purchased the merchandise and the young lady stated she would email customer service and someone will reach out to me in 3 days. That never happened. I even sent an email to customer service with a reply stating they received, that was a week ago. No responses still. This has been an ordeal. I reached out to corporate 2 days ago, Sept 9 requesting to file a complaint. I was transferred to customer care. I immediately hung up and called back stating I do not wish to speak with customer care. I was than transferred to presidential where I left a message. A young man called stating he will overnight the items and provide his contact info if there any concerns and someone will setup the bed the day the items arrive. Well I never received his contact info and I have no clue if someone is coming to setup my bed.
I left another message with presidential today, Sept 11th about 10:49 am. A woman returned the call 11:09 am kept stating McClain and when I stated McCrae she immediately stated oh wrong number and hung up.
My bed is still disassembled with my mattress on the floor. This is appalling to have to go to such extremes especially when the issue was created by Rooms To Go!
Disgruntled customer,
Kecia McCrae
The complaint has been investigated and resolved to the customer's satisfaction.
Defective product
Reference Order #94984031 old address 1357 Chardonnay Dr., Hou. Tx 77077.
I anxiously waited for 2 Barstools to receive since July 17 and once received I was disappointed in how they were poorly painted, discoloration and few scratches noted in the attached photos for the amount I paid for these chairs. One of the chairs did not swivel freely due to a small gap. I am impressed with the quality of the wood itself, but there is no excuse for the other defects. It has been a challenge trying to contact Rooms to go. On 2 occasions I waited 22 minutes trying to discuss my issues. In the past I have been pleased with my purchases from Rooms toGo, but this time I am dissatisfied and disappointed. The hold time is ridiculous to resolve such small issues. My resolution is to provide a credit on my purchase because it took me to long to get the product and the cost and time take it apart and returning it.
Thank you
Ualterlease Herod
[protected]
New address 4814 RedWing Brook Trl, Katy Tx 77449
The complaint has been investigated and resolved to the customer's satisfaction.
Cindy crawford sectional
I purchased a Cindy Crawford sectional in January of 2019. I also purchased the extended warranty with the furniture. I had to have them out 6/months after I purchased the furniture to repair one of the buttons in the furniture, no problem. About 6 months ago the couch started pulling apart at one seam and then another. I was not overly concerned because I...
Read full review of Rooms To Go and 7 commentsStonehill beige 7pc living room
We ordered our living room set on July 1, 2020 and at the time were very excited. That excitement quickly faded. First with our salesperson we were told the lamps in the set would arrive separately, ok that's fine. They'll arrive September 22, 2020 and the loveseat, couch, coffee table and two end tables will arrive August 11, 2020. We were fine with thi...
Read full review of Rooms To Go and 2 commentsLeather couch
I purchased the Cindy Crawford edition leather couch, reclining with matching chair. One of the reasons I bought from you thinking I would not be cheated. Okay I waited till now and my couch is 5 years old but why all of a sudden I'd the leather pealing off in the sides. Not to mention, when you sit in it it's a whole that you sink in. Really disappointed, I just purchased a bed and wonder if it was the smart thing to do, will I be sinking in the bed within a year. Thank you for listening.
The complaint has been investigated and resolved to the customer's satisfaction.
Bed bugs!!
About 2 months ago I purchased a bed frame from rooms to go. When I installed the bed frame my wife started complaining of bites and constantly being itchy the next day, and i kept telling her its probably mosquitoes bites, when we will be outside. I always hire a pest professional before the summer and come back every other month to treat my lawn and house. But she was constantly complaining for these past two months mind you we have not gone anywhere due to covid 19, and if we did it was to the grocery store and back always took our shoes off before entering the house and placed are clothes in bags before putting them to wash. Yesterday it was where I found the problem bed bugs! in the back board of the frame I purchased from rooms to go. I searched everywhere else like my dresser furniture and night stand no signs of bed bugs, but just on the backboard. I called customer service and they say its not there problem its environmental issue in which they don't cover. I kept explaining to them. How when I treat my house all the time and covid 19 still around I have not gone anywhere but being home, and taking precautionary measures in the safety of my family. I never had an issue with bed bugs in my house till now.
The complaint has been investigated and resolved to the customer's satisfaction.
Sofa
A big disgrace and a big shame dealing with customer service at Rooms To Go. I have ordered from them several times for kids furniture.. Will admit the quality of furniture is absolutely a disgrace. Unfortunately, at certain times when you have limited money to spend this is the go to place.
I recently ordered a sofa during the whole COVID-19 crisis. Customer service never answered the phone, customer service never responded to call back requests, and customer service is now charging me restocking fees for merchandise that was turned away because I had called to cancel weeks in advance.
I requested a refund of the restocking fees several times and I've gotten the same, ridiculous answers over and over. They obviously do not care about customer service nor do they care about keeping customers happy. I will never order from them again.
The complaint has been investigated and resolved to the customer's satisfaction.
Tiffany, you are the same customer service person I've dealt with already. You did not help and simply told me there was nothing you could do. Why would I go through the same hassle over and over again when all I want, and deserve, is a full refund of the order I tried to cancel several times.
Product quality and poor service
I bought a sofa, less than a year ago and also brought one insurance that they offered me to extend the protection on it. The sofa is now loosing the color and the seams lines as losing. They sold me a insurance that does not cover anything and now they don't answer my emails and calls.
Read full review of Rooms To GoLeather sofa set - 2nd replacement peeling
I purchased a leather set back in February 2016 and it started peeling. I called customer care on 11/12/16 and [protected]@roomstogo.com responded on Nov. 17, 2016 and the entire set was replaced with my current furniture. Now, the exchanged set has started peeling. Today, I contacted customer care and patiently waited for 25 minutes. The care rep was very...
Read full review of Rooms To GoSectional sofa
Worst customer service ever. I ordered a sectional sofa and realized a week before it was to be delivered that it was not going to fit. I called customer service all week long. Was on hold for over 30 minutes when I decided to use the "call back" method where a customer service rep would call me back. Day after day, no one ever called me back and day after...
Read full review of Rooms To GoBed setup screws missing
I purchase a arch bed from rooms to go . When they came to set up my bed they had the wrong headboard, refuse to set the rest of the bed up without the correct at which time they left all the pieces to the bed on my living room floor and they took the screws with them. I complain about that of course. Had to wait another two weeks for someone to come out...
Read full review of Rooms To GoRecliner not as advertised, poor customer service
The power recliner that I purchased does not provide the comfort or fit that was experienced by sitting. In the floor model in the store. It is a challenge to find a recliner that will accommodate my husband who is 6'4" tall. We would not have purchased a product that he was not comfortable in. The recliner delivered to us has a different feel and does NOT...
Read full review of Rooms To GoSectional couch we ordered from a store shipped to me and was wrong and they won’t take it back
I have never in my life had such a problem from a national furniture company that screwed up my order and won't take it back. We ordered from a store and they drop shipped it and never once told us nor is it on the receipt that it couldn't be returned. Then get the stinking order right. We have called the store, customers no-service and three times and left...
Read full review of Rooms To GoTufted day bed back denim
I purchased a tufted day bed back denim, and day bed side denim, twin bunkie board order #9201089, I had a really bad experience the bed was for and elder his 83 years old the delivery persons didn't assambled the bed they just drop it there unassambled I paid for delivery and assamble $79.98 my dad could fall I don't have aby idea how to asamble it so I...
Read full review of Rooms To Gocustomer service and untruthful about delivery
We purchased furniture Monday from Rooms To Go Furniture Store - The Woodlands and it was to be delivered today. The delivery was free as they advertised. Their associate, Michael McMahan, was notified 3 different times when we purchased the furniture that we live in a townhouse and our house is on the second floor. The bottom floor is the entryway and...
Read full review of Rooms To GoCouch
I am concerned with the quality of my furniture bough back in 2016. The couch springs are worn out on one side. We are a working family and use our furniture on nights and weekends. There is no way a couch should wear out in 3 1/2 years. The quality of the furniture is below average. Rooms to go refuses to do anything about it and refuses to replace or repair the furniture. The furniture is not of good quality.
Rooms To Go Reviews 0
About Rooms To Go
Rooms To Go operates over 200 stores across the United States and Puerto Rico, and has an extensive online presence through their website, roomstogo.com. On their website, customers can browse and purchase furniture, find local store locations, and access helpful tools like room planners and style guides.
The company is committed to providing quality products, offering a variety of furniture styles and materials, from traditional to contemporary designs. They also offer financing options and delivery services to make the purchasing process more convenient for their customers.
Rooms To Go has expanded its reach by launching additional brands, such as Rooms To Go Kids, which focuses on children's furniture and decor, and Rooms To Go Outlet, which offers discounted furniture and closeout items.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Rooms To Go. Make it specific and clear, such as "Defective Sofa Delivered by Rooms To Go" or "Unresolved Billing Issue at Rooms To Go".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Rooms To Go. Mention key areas such as product quality, customer service, delivery, and after-sales support. Include specifics about any transactions, such as purchase dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Rooms To Go. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, email correspondence, photos of the product, or any other evidence that substantiates your claim. Do not attach files containing sensitive personal information for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Rooms To Go, such as a refund, exchange, or repair services.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the details provided are correct and that your narrative is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the required fields and attached any necessary documents before submitting.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Rooms To Go or from other users who have had similar experiences.
Overview of Rooms To Go complaint handling
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Rooms To Go Contacts
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Rooms To Go phone numbers+1 (888) 709-5380+1 (888) 709-5380Click up if you have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 2 2 users reported that they have successfully reached Rooms To Go by calling +1 (888) 709-5380 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (888) 709-5380 phone number100%Confidence scoreInternet Sales+1 (800) 766-6786+1 (800) 766-6786Click up if you have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have successfully reached Rooms To Go by calling +1 (800) 766-6786 phone number Click down if you have unsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone number 0 0 users reported that they have UNsuccessfully reached Rooms To Go by calling +1 (800) 766-6786 phone numberOther Inquiries
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Rooms To Go emailstellus@roomstogo.com100%Confidence score: 100%Supportonlinesupport@roomstogo.com100%Confidence score: 100%Supportcustomerservice@roomstogo.com96%Confidence score: 96%Customer service
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Rooms To Go address11540 Highway 92 East, Seffner, Florida, 33584, United States
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Rooms To Go social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024
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Hosford 6 pc sectional non-powered sofaOur Commitment
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