Rooms To Go
Reviews and Complaints

I purchased a living room set from Rooms to go and was told the I was buying a real leather sofa. I purchased the leather protection as well, which wasn't cheap. 3 years after I purchased it, the couch stated pealing. I called them and they have me a quarter of the cost of the whole set to replace my couch and loveseat. Unfortunately, the amount they have didn't even cover the price of the loveseat much less both. It's been 5 years now and my recliner has no "leather" in the seat, back and arms. The loveseat has a huge area on the arm and the seats that have pealed and the cushions on the couch are flat and it's starting to peel. I bought this furniture expecting it to last and paid a large amount for it, now I have to replace everything. I'm very upset about it and will never shop there again.

We purchased a sectional about 4 weeks ago and paid the ridiculous fee for delivery. waited 2 weeks for it to arrive. Three men incompetently tried to fit it in the door by ramming and sliding it to make it fit. The problem was the ottoman was wrapped up in it making it too wide. When the men took the wrapping off of the sectional, there were marks all over the sectional. Some areas looked almost like black grease. We called and reported the problem and was told because we paid for the cloth protection, a warm washcloth would get the stains out. This was completely unacceptable however I did try to remove one of the smaller stains out of curiosity and quickly found that it was pointless, therefore leading me to believe we probably paid extra for the cloth protection and it hasn't been treated! Customer service set up an exchange for a new sectional another 2 weeks later and the huge time window to sit and wait for delivery was 1-5...at 4:45 we get a call saying it may be as late as 7pm. This is completely ridiculous. We will NEVER NEVER NEVER purchase anything else from rooms to go and will make every effort to tell everyone about our horrible experience so no one else has to go through this!

Rooms to go is the worst experience I have ever had with a furniture place! I got a living room set beck in December of 2015 for my dad who is . It took them 6 weeks to deliver it and the recliner that they brought with the set was incorrect. They left the wrong recliner and gave us another month to wait on the correct recliner.. we needed a powered recliner . Rooms to go called 3 times to make sure we got the correct POWERED recliner on order. Today rooms to go delivered our long awaited recliner and it was incorrect NOT POWERED AGAIN.***** UPDATE**** I called costumer service to see what the problem was. They tell me after waiting for 3 months that they don't have a POWERED Recliner. I should go to the store. I go to the store and they tell me to call customer service. SO WHY I ask would I be waiting for 3 months for a POWER recliner that doesn't exist. We sent it back 3 time. had it ordered 3 times so that they can tell me in February that we have been waiting on a recliner that they don't even have. I want my money back and this living room gone ASAP! Family and friend I Hope you never shop in this furniture store. I will also make sure to go on every website that rooms to go has and give you the amazing review that you need

I bought this area rug along with furniture at roomstogo and area rug delivered was a defect one. when i called them they came to assess it after a month and confirmed that it is defect one. after 1 or 2 weeks they called and told that is defect one but they cannot replace it as that rug is discontinued and i have to re select some other rug in 30 days. I went and looked couple of times and didn't like any. Now when i called them to give refund they do no give and only they extended 2 more weeks to pick. i don't understand the time limit to select even though i don't like any rug at the roomstogo store.
Such a poor customer service and very bad policies. All i asked was to give me roomstogo gift card or store credit for more time period may be 6 months or 1 year. i didn't ask them to give gift card of different store, its so ridiculous

On the day before thanks giving, my powered recliner caught fire while reclining. That was the good new, could have happened while leaving the house. Well the chair was stuck in the recline position, Thanksgiving was canceled at my house. The carpet was burned ( 3 years old). took forever for someone to call me or even coordinate with me about replacing the furniture or my carpet. Its now New Years eve as I write this. I was asked to get 2 estimates, did this and was told we can't except those, we will offer you $200. for your carpet. It's a great room, that's why they wont replace the carpet. Well sorry I am not replacing a square of carpet, they wouldn't do it, neither am I. So, I will be calling the local news channel, and see where that gets me. I will never buy from them again. And on top if it all, the delivery people, who are contracted, and don't get paid unless they deliver, are telling their customers we did this on purpose. I smell lawsuit.

Used leaves for dining room table for the first time Christmas day and they were mismatched by at least 1/2". Requested replacements from RTG and they refused to replace them. This should have been caught by delivery personel when they delivered and setup furniture.

Purchased Living Room Brown leather set from Kevin at the Bradenton Florida location. Kevin stated that any damage such as a pen puncture would be covered, tearing etc. He also stated that we were purchasing "leather". We actually were purchasing that bonded material that reassembles leather. We are long time customers of Rooms To Go and are very saddened by the quality of our couches that we purchased. They look to be 10 years old now with the "leather" cracking and seams tearing. We would like to be refunded and then purchase an actual leather set. That is if Rooms To Go sells REAL leather. We will also not deal with the gentleman Kevin if we purchase from Rooms To GO again. He misinformed us and gave us false information just to make a sale.

My husband and I went into the local store on Monday (11/9/15) and picked out a sofa, love seat, chase, and ottoman. After the sale was final he asked what day I wanted delivery. He said Wednesday (11/11/15) is an all day time for delivery but Thursday and Friday will have time frames so the day before (or 2 days can't remember which he said) they will call you with a 4 hour time frame for delivery. So its 2pm the day prior (11/12/15) and I know typically I would have the call or text by now so I call them at the customer service # [protected]. The woman said there's still no time slot selected which is unusual. She said call back at 8am Friday (11/13/15). I just called and they said I have an all day delivery scheduled so 8am until 10pm which is NOT what I wanted. I complained to the lady on the line and she said there was nothing they could do or anyone else I could talk too. I then called [protected] and the gentleman took my complaint but they honestly could care less about wasting my time. I NEVER complain about businesses but this is unacceptable. I will not be ordering another item again from them and if my husband approves I will not accept this delivery.

The set was purchased for our conference room. We only use it when clients come in, which might be once a year - no exaggeration. The chair has been sat in less than 5 times and the leg snapped off underneath me. There was not abuse or heavy use. It was poor construction I would really appreciate a new chair or some option of repair. Instead all I got was a snotty manager, who I hung up on.

I bought the leather coach from Rooms To Go. They gave me one year warranty, but I started to notice that the leather started to fade away. I called to their customer services and asked if they could something. When the rep asked about the warranty, I told the date when I bought the coach. He responded that the warranty has ended, and they could do nothing. They haven’t told me for what period they have given this warranty.

Was late on second payment because it was after 5p.. by phone. payment accrued a $25 late charge . Called to inquire next month statement.(April) Spoke with customer service in April regarding charge. April payment paid on time, late charge assessed, but reversed 2 days later. Customer service rep stated the 25 would be credited back to account. I assumed so. I don't always open my bills when I know my monthly payment.**MY FAULT** long story short, the $25 was never credited and a $35 late charge was assessed to this 25 dollars each month on the same date as my payments were made and the payments were all made on time before or on the date before 5 p.. except for the second payment in march. This has added up to $205. I made my minimum payment but this time looked at my bill. I called to get an understanding of why a late charge each month on the same day as my payments. After much debating, I finally got it. $35 each time because of the additions added to the first late charge that was to have been credited. Only fair to say they did reverse two charges of late fees that were made on the same day. When I finally said okay I get what you have done, I don't agree, I said okay, I made my regular payment for this month, not the additional, but I see you are not going to budge, and stating that would they think I would have let $25 accrue to 205. I'll pay the balance from the amount I paid earlier. They stated that another 35 would be added tomorrow, next day cause it is now after 5p.m. I ask I get what you have done. I want to bring the account current. Please waive this $35 dollars as I going to pay the balance of the amount now. The emphatically said not to that. However, if I paid the entire balance of $3459.65 they would credit my account for $35 the late fee. WOW! This is how they get they get the interest on 0% interest rate. PLEASE BE MORE ALERT IF YOU MISS A PAYMENT AND PAY THAT UP FRONT. MY FAULT FOR NOT FOLLOWING MORE CAREFULLY. THEY WERE NOT COMPRIMISABLE AT ALL!