Rooms To Go
Reviews and Complaints

On October 12, 2012 I went to the Rooms To Go store in Mobile and paid in full, by check, for a bedroom suite, mattresses and 2 lamps; I was given a deliver date of October 19, 2012. When my furniture was delivered I noticed right away that the furniture being delivered was not what I had ordered. I immediately called the 800 customer service number and spoke with someone there. The lady on the phone told me not to let the delivery drivers leave yet and she looked up my order. She said the order showed three different bedroom suits had been put on the order and then removed, so I gave her the name of the bedroom suit I had ordered. She found that particular bedroom suit, but said the salesperson had taken that suit off the order and changed it to what was delivered. The suit delivered was not even one I had looked at while in the store. She also told me the item I actually wanted was $100 LESS that what was delivered and what I had paid. She said I needed to call the store and speak with Carla Goodson(my salesperson). I called the store and Carla apologized for making the mistake and said she would fix the problem and call me back. The delivery drivers were still waiting and the driver explained to me that I would need to keep the furniture delivered or it would take more than 2 weeks to get what I actually ordered. The delivery men left the furniture in my bedroom, with my mattresses sitting on the floor, the dresser half put together, and the bed still in the box. When Carla called back she said it would be another week before I could get what I had paid for, and before they would pick up the items left in the middle of my bedroom floor. I told her this was unacceptable and I wanted to get the furniture I paid for. Carla, and the manager Michael Myles, were supposed to work on the problem and see if they could get me furniture on Tuesday(October 23, 2012). Carla then tells me that there is another bedroom suit I can get on Tuesday, but it will cost me an extra $100. I told her this was unacceptable and I felt as if this was done on purpose just to get more money from me. Carla and the manager then supposedly worked to get me the bedroom suit I originally ordered and I was told it would be delivered on Friday, October 26th and I would get a call this AM(10/22/2012)from the store's Assistant Manager Scott Salviggio. Carla also stated that I was to receive $215 back and it would be a check sent from the corporate office. I reluctantly agreed to this delivery date and made arrangements at work to have someone work for me. I never received a call so I called the store and spoke with a Karie(pronounced Car-e), she stated that my furniture would not be delivered until 10/30/2012. I told her this was not what I have been told and that I would be at work that day. I asked to speak with a manager and was transferred to a Tarra who became argumentative and said that no one had told me I would get a delivery on Friday 10/26/2012. When I told her I have the voice mail left by Carla she said the voice mail was wrong. I then told her I just wanted my money back and I would go elsewhere to buy my furniture. She said I could not have my money back, that I only had 48 hours after purchase to get my money. I asked her how I was supposed to know at 48 hours that THEY were going to breech the contract and deliver the wrong furniture? She became very angry and hung up the phone. I called back and asked to speak with the manager and I was then transferred to Scott. He proceeded to say there was nothing he could do and if I wanted my furniture then I would take delivery on 10/30/2012. I explained to Scott that I work 12 hours shifts in a hospital and that I would not be home to take delivery on that day. I again stated that I wanted my money back and he said I could not get my money back. He said if I look at the back of my receipt it states that I only have 48 hours to get my money back. He said there was nothing else he could do for me and he gave me the 800 number to call. I then called the corporate office in Florida and was again told that the delivery date is 10/30/2012. I don't know what to do at this point. I am out almost $4000 dollars, I have furniture in my bedroom that is not put together, I have been sleeping on the floor, and I can't get my money back to go anywhere else to buy different furniture.

I went to this store with my husband to buy a bedroom set for my baby boy. We ask an empoyee for the price she said it was $1255.00 then she said she was busy and told us to wait a couple minutes, she never came back and let us waitting. Another employee took care of us. We also ask him if $1255 was the right price for the package we wanted to get, he said yes, so we decided to purchase it. The final price was $1495.00 including taxes and delivery. We paid $1200.00 with our card and decide to finance the remaing balance. We were super happy with our purchase and expecting the delivery in 2 days. We left the store and 20 minutes latter the employee call and told us that we have to get back to the store because there was and error in the order. He did not told us what the error was. We were almost home and we have to return to the store. When we got to the store he said that they did not include the book case and it was $100 extra if we wanted to get it. I told him it was not fair after we ask twice for the price of the bedroom set with all the pieces that we need and they told us it was $1255.00, and after we made the payment left the store now we have to get back to make an extra payment for $100.00 We decided to talk to the manager he did not care about us and told us there was nothing that he can do.
We decided to cancel the purchase and get our money back. Stay away from this store ! they don't care about their customers !

Rooms To Go has some serious customer service issues. I purchased a 100% leather sofa three years ago, RTG called me and offered an additional three year warranty for approx. $100. Fast forward 2012 the sofa started to crack and peel. Called the warranty company they sent a leather technican to review and found that the sofa needed to be replaced. I chose another sofa and when they came to deliver and pick up the old sofa they also said they needed to take an arm chair that was not part of the warranty order. They were to only take the sofa and deliver the new one. Apparently they included my arm chair in the order but this was not on my order. I told them that they made a mistake and told me that I had to give them my arm chair or give them $200 for the difference between the sofas. They called the police and the police said that they could not do anything about this as this is not a criminal issue. I am so frustrated and irritated with RTG. Their pure lack of customer service and complete incompetence is just unacceptable. Now they want me to pay $200 which was not on my paperwork. How can such a mistake happen and why should I have to pay for their mistake.

I bought a package deal about 2 years ago. the recliner has a defect. I think it can be fixed but rooms to go told me they could not fix it if was out of warranty. I expected to pay but they want come out to fix the problem. I did see that this furniture snaps together like a toy. no wander they just offer a 1 year warranty. I appliance companies did their customer like this they would some be out of business
No more furnture from these people.

Scammed with promotional trick, purchased a simmons chillowat king sized mattress set, advertised with free tv. We didn't even want or need the tv we have four already. Salesman told us that it was free, and that the price was the same with or w/o tv. We were convinced by this and really liked the comfort of the display model and purchased the bed. Well, needles to say, it hasn't even bee two full months and the mattress has bumps and lumps throughout the surface tech came, inspected the mattress and approved a replacement. We were so displeased with the mattress we asked that we could possibly trade for another mattress, and if there was a price difference we would pay, no problem they told us. We go back to the store and decided on a much more expensive mattress by posturpedic. But here it comes, instead of the $ we paid for the first mattress being credited to us, they only gave us credit minust the price of the socalled free"" free" tv. So, as weve all been told in life nothing is free. ! Even though if we wanted to just buy the mattress to begin with, but the salesman basically called us a fool for not taking the tv, what's the difference? The way I look at it is that if I were to walk in today and purchase same deal, and not gotten the tv for same price, then returned and now they had a free tv with bed do you think they would give it to me? Rooms to go is a big scam, and it really sucks because we had no choice but to take it up the — - because my wife is very physically disabled, and we can't be without a good bed, and can't afford to lose all money paid, anybody out there that has some good advice/help feel free to let us know.

Do not buy furniture from Rooms to Go. I purchased a leather Sofa, Loveseat and chair combination set less than a year ago. The set has springs that are sagging due to inferior chinese / Taiwanese steel used in the construction. Even though the set is still under warranty, Rooms To Go advised me that it is not warranted because it is a "normal wear" condition. Now, I weigh about 170 and live alone. I have a cat that weighs 6.5lbs. Neither of us are heavy, yet the springs are sagging and they say this is normal wear in less than a year! I guess I should have known better than to buy cheap furniture...I just feel very sorry for the people that can't pay cash and have to finance for several years at "0%" interest, only to have their furniture fall apart in less than a year. Sad that our Country and it's businesses have come to this.

If you open a credit account through rooms to go-- cancel it as soon as you make your purchase. I live in florida and recieved a 1600.00 bill for childrens furniture purchased in agusta georgia- { never been there in our lives } We bought furniture from the florida store { paid in full 6 months ago} Never took the GE CREDIT card { rooms to go } out of the house since we recieved it in the mail. Now we have to dispute the purchase through GE credit. This could have only happened through GE CREDIT- They must have been breeched but won't admit it...BEWARE OF ROOMS TO GO CREDIT CO..

Must read! If you open a account through rooms to go cancell after making your purchase. My wife had a account paid off 6 months ago and yesterday we recieved a bill for 1600.00 dollars from rooms to go in augusta georgia - we live in florida and never been to augusta ga. Now we are going through all kinds of crap with ge credit co to dispute this. Our credit card hasn't ever been out of the desk in our house - ever... Cancel account after making your purchase..

We bought a queen mattress set from Rooms To Go along with a mattress protector. Well, I called when the mattress protector ripped, they sent another one out. I asked for them to come check the mattress out because it is very uncomfortable and my back hurts when I sleep on it.

They came out but then we never heard anything from them. I called them again about a year later to get the mattress and couches checked out. I also requested a mattress protector, but it never came. They came out after we moved. The tech looked at the bed and then left after less than one minute in my house. He said customer service would call me within 3 to 5 days. That never happened. I just called to get my issue resolved.

The customer service lady said they sent the mattress protector out, but I have yet to see it. I told them not to send it until after we moved, they said ok. Apparently they don't honor their warranty and their word. They said they called, but they never did because I have a cell phone with a call record to prove it. I was then told that they would not do anything until I have the mattress professionally cleaned because it is stained. Well if the mattress protector did its job, it would not have stains, so I don't feel I should have to have it cleaned. They should honor the warranty. I was then told that I have never had them out until this time, I told them that they are incorrect because I had them out the first time. So basically I was called a liar.

I would not buy anything from any rooms to go in any state. They rip off you off and dont stand by their warranty and word. Needless to say, we bought another mattress set from another company and it has a non prorated 10 year warranty, with an additional 10 year prorated warranty. It sleeps so much than I could ever imagine. This mattress is a foam matter. They also sold the mattress protector at half the price of the other mattress places.

Stay away from Rooms To Go. Will never go into a Rooms To Go as long as I live.

We bought several home furnitures on May 11, 2010 and during the process our agent explained to us about buying extended protection plan for each set. The next day after analyzing that we don't need the extended protection plan we returned to the store and requested that they be taken off of our orders. The agent by the name of Mr Phil Rothrock insisted that we keep it for a few more days and if we really think that we don't need it to call and cancel the said plan. Several day past and one set of the furniture was delivered to our place. After the furniture and beds were set up to where it should go in our house the installer ended up damaging the mattress. I called the number the installed gave me and made the complaint and at the same time asked that the extended protection plan be cancelled. They set up a date to replace the damaged mattress, but was told that i need to call the local store where i bought the furniture in order to have the cancellation of extended protection taken cared of. I called and was told to call the 800 number. I called the 800 number and was told again that the local store will take care of it. Finally my wife and I went back to the store bringing back the items that need to be returned in processing the cancellation of said protection plan, but was denied and said that after the products are delivered that we cannot cancelled said protection plan anymore. i told the agent and the manager that during the second day of transacting business with them that I tried to cancel said protection already but the agent insist that we keep it for a few more days and call to cancel if we really need to have it cancel. Then the agent denied that he ever said that to us.

I purchases a bedroom set in March 2010. When they delivered the furniture, i was showing one guy what room it would be going to, as i looked out the window, the driver backed the BIG truck into my driveway... he knocked out all the wiring attached from my house to the street. while on the phone w/ my neighbors phone, making calls, they delivered the furniture, but left me a broken mirror... told me someone would be by to replace it... overnite, the driveway cracked, and it took me a week to get the wiring reattached..i had to call to get the replacement mirror...stayed home for it... waited 8 hours past the time they said they would be there... had to have someone wait, so i could go to work..they finally showed up and asked for tools to put the mirror up! I worked w/ rooms to go for a few months, trying to get money for the driveway, then went to the BBB of FL and after a year of dealing back and forth, submitting letters from neighbors stating my driveway was not pre-existing, and also pics from last year til now..they have closed the case..DO NOT SHOP THERE EVER!

Bought a mattress set worth $1700 at RTG. It caused back, neck and shoulder pain. They came out and determined the mattress set was defective. Their warranty policy is a joke and very unfair. I am now getting a set worth only $1000. This is something I sleep on every night and a difference of $700 surely will sleep differently! The material and look of the new set is much lower in quality. Tried contacting customer service through email and phone, both offered no help. Disputed this through the Better Business Bureau, again did nothing to get me another mattress set that is similar. Hopefully, if enough people complain they will change their policy to be fair to the consumer. I've spent over $5000 with RTG and this is how I am treated! The guy at the store even told me that I could complain to corporate but they wouldn't care or do anything! Never will shop there again! I couldn't believe they were willing to lose my business over this!

On Friday, July 22, 2011, we went to a few different stores to look for a new matress. Our last stop was Rooms to Go. The saleman, Jimmy, showed us around to different matresses and gave us the features and benefits of all. He showed us the Simmons St. Andrew king matress that had a special, buy the matress and get a 40 inch TV for $1800. We told him we did not know if the 40 inch would fit in our current bedroom furniture. He informed us that we would get a gift card to Best Buy, and if we needed to get a smaller one it was up to us. We could use the rest of the gift card for whatever else we wanted from Best Buy. We told him we would be back on Saturday if we decided to go with that matress. We returned on Saturday, and immediately went over to the bed to try it out again. The sign with the 40 inch tv was still there, and all was good. We found Jimmy, and told him we wanted to purchase the matress. He walks over to the bed, and proceeds to tell us that all matresses get the 32 inch! What? We asked to speak to a manager because this seemed a bit odd to us. The manager, Scott Penn, was extremely rude. Told us they had sold out of 40 inch tvs (who, best buy?), and we had a choice and did not have to buy our matress from RTG. When I explained what we had been told the day before, he said he did not care. He actually told us the giftcard was the same whether it was a 32 inch or 40 inch, which does not make any sense...he flat out lied. We were very professional and not being rude or loud (which we could have done), and he just walked away from us mid conversation without doing anything. Not even an apology for not providing what they advertised! Basically, we think it is a the old bait and switch tactic. This is not the first that I have heard of this happening at RTG. My sister apparently had a similar situation happen to her with her couch. Had I known, I would not have gone there! We will report this to our Attorney General as well as BBB as this is an illegal tactic (our attorney is already looking into some other items as well...since I have a picture of the promotion!). Yeah, I took a picture to remember the name of the bed etc, so yeah, I have proof. DO NOT PURCHASE FROM ROOMS TO GO!

Rooms to go will lie about availablity of furniture and delevery times... Could not get delivery of furniture...

We cancelled our first order because it would take 12 weeks for delivery. The next order for a different set of children's beds we were given delivery day and a 4 hour window to wait and when passed time were told it would not be here until after 11:30pm and set up after midnight... After we told the local store to cancel order the home office called and said the delivery would be the next morning... Waited all day... Called several times and told different times for delivery... Then told our order had been put on truck last and it would be about same time as last night I had had more than enough... Office girl, tonya, would not put manager of store on the phone and was rude. I cancelled order and will never shop at rooms to go again. They lost this sale and our entire bedroom sale also.

I have bought a wardrobe on 26/05/11. Today is 10/06/11 and I am still waiting. I have left many messages but have not had any reply from anybody. They have an answering services and all you can do is leave a message and wait. No updates or anything similar. They have taken the money as quick as they could have. My next step is a legal advice.

I purchased a sectional sofa with chaisse lounge. About 45 days after I got it the cushions on the chaisse lounge collapsed. I called Rooms To Go and they offered to replace the cushions and I accepted. About 2 months later the same thing happened. I called RTG again and this time told them I didn't want the sofa. They again offered to replace the cushions and gave no other options, so I accepted again. About 3 months later the SAME THING HAPPENED AGAIN! This time they offered to replace the entire chaisse lounge. I thought that this would work, so I accepted. That was in early April. It is now mid/late May and the cushions are AGAIN collapsed. I called RTG AGAIN and was told to go to the store and see what I could find. I went, and saw nothing...but why would I want something from there when this is the quality they are carrying! At this point the only thing I want is my money back and they can have the sofa back. I'm a 22 year student and I can't afford to just throw that money away! While at the store, the salesman, Eddie, told me to contact customer service and they might give me the refund since I've had such a problem... he had heard of it happening before with customers having this many problems. I contacted customer service and spoke with Amber who told me that I would have to speak with the store manager, Gregory, and he could authorize the refund. I then went BACK to the store to speak with the manager only to find out that there is no manager named Gregory... his name is Bobby. Bobby was quick to tell me that only customer service could authorize the refund. Lesson? DON'T BUY FURNITURE FROM ROOMS TO GO AND IF YOU DO DON'T BUY THE CINDY CRAWFORD LINE SINCE YOU CAN"T GET IN TOUCH WITH ANYONE FROM THERE!