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Shoppers Drug Mart
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1.2 6 Reviews 1539 Complaints
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Shoppers Drug Mart Complaints 1539

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10:46 am EST
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Shoppers Drug Mart Never received email with test results

Dec 05/21 -booked appointment for outbound covid test for Dec 16/[protected]@11:00 am (Document B) -paid 150.00 plus taxes - received Swab Test Req (Document C) - my outbound flight was Dec 18/21 @ 21:00 (Document F) - by noon on Dec 18/21 I still had never received an email with my test results - I had to book another appointment for an outbound covid test at the airport (Document E) -paid 299.00 Cdn. - I want a full refund for 299.00 for the second test, because I did not get the service I paid for, the first time.

Desired outcome: Full refund of 299.00

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11:52 pm EST
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A new member of our community needed to get a covid test but because he was symptomatic, they wouldn't let him come into the store or allow him to pick it up. He had registered online, got a call, returned it, and was told to call the Alexandria location. He did, spoke to someone, then confirmed that he had someone to pick up the test for him. That person...

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1:05 pm EST
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Shoppers Drug Mart Pandemic profiteering

I felt so bad today telling my Shoppers pharmacist I was switching my prescriptions to Rexall. I cannot, however, do business with this company. Profiteering during a pandemic is repugnant. Charging $40 for rapid antigen tests that should be free or affordable to the public. Nauseating. Doing symptomatic testing in store and putting staff and customers at risk. Repellent. Ill never step foot in one of your stores again. And this is easy choice to make. Your competitors, like Rexall, are always in the vicinity. Remember that.

Yours sincerely

A former customer.

Desired outcome: Get a moral compass

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3:02 pm EST

Shoppers Drug Mart Cashier

This afternoon at Shoppers at Scott and Niagara, I was purchasing a few items, including a higher end cream from the beauty area. Knowing these generally have security tags, I went to the cashier who told me I had to use self checkout. She wasn't open. So I did. Once I was finished, I left and the alarm went off. She quickly said ‘I need your bags and receipt. You didn't scan everything'. I was shocked. I pulled out the Elizabeth Arden cream and said that it was likely that product. She grabbed it and demanded my receipt, which I had to wait for because I chose to have it emailed to me. Once it came up she took my phone and went through everything on it. People were staring. It was humiliating. She was so condescending towards me, despite being co-operative. When she realized that I had infact paid for everything in my bag, she tossed it towards me and said ‘I guess you did scan it' I ran out in tears. I have never been so humiliated. Nor have I ever been accused of anything.
I can't ever show my face in that store again. Nor would I want to.

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11:46 am EST
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Our prescription is for 2 bottles of a medication once a month for 3 refills. For some reason they entered it into their system as 6 refills and will only give us one a month. One bottle does not last a month. Each time we go we explain this and they refuse to help Each time they talk to our doctor and the doctor explains we should get 2 bottles each...

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11:55 am EST
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Shoppers Drug Mart Samsung tab a7 lite 8.7" 32gb tablet

Hi,
On flyer attached Shopper selling a Samsung tab A7 for $159.99. Not a single store have this product. It's full week deal but all stores rejected to do rain check which is against the consumer code. I need two of them please order for twin kids for Christmas. I will get more items to hit $400 worth of stuff for point promo.(250, 000 vs 150, 000)
Shahzad yousaf
WINNIPEG Manitoba
[protected]

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1:33 pm EST

Shoppers Drug Mart Pharmacy

Have called the store about 6 times after they told me to come back the next day when I went in with my month old baby to get his prescription after my doctor sent it in hours before arrival and now I've called 4 days on a row since I hauled him last time in the cold and the whole store doesn't pick up I'm very mad this has happened before when I was pregnant wasn't as big of a deal but the complaints and bad reviews on this shoppers is very high on the exact same reasons so I think there should be a change I'd like to speak to someone higher up

Desired outcome: Change in the customer care service in all departments pick up the phones have prescriptions ready that day!!! Some of us have babies who need there medicine

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12:28 pm EST
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I used to shop at a lot of Shoppers Drug Mart, However due to the rudeness of some of the Managers for the use of washroom with childrens emergency I have stopped giving my money to them. My child being 10 years old needed to use the washroom very badly (dire need due to bladder infection). we went in to get medication and asked the night manager if she...

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7:55 am EST
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Shoppers Drug Mart Flu vaccine

the Shopper's Drug Mart advertisements about the yearly flu vaccine are issuing blatantly false information.

The advertisement says "... the flu shot is your best defense against the flu."

You don't need to be a doctor to know a humans "best" defense against the flu is THE HUMAN IMMUNE SYSTEM.

Shopper's Drug Mart needs to STOP LYING to their customers (the Canadian people).

Desired outcome: stop saying the flu vaccine is "your best defense" against the flu. The flu shot may be a defense, but it is MOST DEFINITELY NOT our "best" defense.

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11:26 pm EST
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November 16, 2021 To whom it may concern, Hope all is well and safe with you and your family. I am writing this letter to inform you about the improper treatment I have experienced in one of your stores. This is at Shoppers Drugmart located at 2202 Broad St, Regina, SK S4P. There is a male East Indian that I don't know the name and Audra. The person who...

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5:32 pm EST
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I got a $100 Amazon Gift card that was purchased on August 1, 2021. It had been glued back into the cardboard packaging in such a way that you really couldn't tell there was anything wrong. I went to use it on or about August 16 only to rip open the packaging to discover there was glue all over the code number and no numbers would show. Since then I have...

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6:35 pm EST
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I was shopping in store going down almost every aisle just killing time and also taking my time to compare products, prices, etc, and all of a sudden a blonde woman employee I had not seen the entire time shopping begins to "slowly creep" behind me in the store, constantly looking into the basket I was carrying. I thought nothing of it at first but then it...

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12:06 am EST

Shoppers Drug Mart Points redemption

I redeemed 200000 points at check out but error occur, the order was not completed but points were missing. I filed this issue for 2 weeks and no one follow up. They promised me to solve this in 5 business days, and no answer. I don't think this is software issue, they just don't want me to use the bonus points. Garbage business, cheating! I need my money back!

Desired outcome: Needs my money back

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3:57 pm EST
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It makes me sick to my stomach how much these people are allowed to get away with in terms of treating people terribly, the most heinous and rude customer service I have ever witnessed in my life and they know they can get away with it as this is an essential service. Disgusting.

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12:02 pm EST
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Too whom this may concern, I am writting to you today as I would like to resolve an ongoing issue As I feel that I should not be banned from bancroft shoppers drug mart. Last year during covid I had decided to move my child and I to the country and out of the city away from covid as much as we could and only going out very little such as, the grocery...

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10:11 am EST
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I called in for a refile of clonidine October 23, 21, on the automated refile request by phone. Requested the pharmacy contact my doctor due to refiles running out on my medications. I went into the Shoppers drug mart on Mitton street in Sarnia November 5, 21 expecting to pick up my medication. Was told to contact my doctor they had not heard back from him...

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9:09 pm EDT

Shoppers Drug Mart Customer service and professional conduct

November 4, 2032
Shoppers Drug Mart - Ridgetown Ontario

I've been a customer of Shoppers for over 30 years and was previously the Director of Care for a Retirement and Long Term Care home in Ridgetown. I'm currently a Regional Director of Wellness for the GTA area.

I've had many interactions with shoppers over the years with no complaints up until today.

I called the pharmacy in Ridgetown Nov 3rd to get my prescription filled and it was brought to my attention that I had no refills and that they would contact my physician for a renewal.

I went into the pharmacy today to pick up an other prescription and during this time I asked if they were able to get ahold of my physician as per the renewal of the prescription.

I was told that that this could take 5 to 7 days - so asked if I could speak to the pharmacist. Apparently I was speaking to the pharmacist by did not notice her name tag.

I was rudely spoken to by the this pharmacist whom I've never met before. She stated in a rather harsh voice "I'm wearing a white coat - I am the pharmacist" I proceeded to ask if it were possible to get a couple pills until the prescription was filled. She stated that this medication was not an "essential med" I'm assuming what she meant was it wasn't on a list of approved essential medication like heart, diabetic meds ect…

The medication is a sleeping pill and last prescription was filled October 5th.

I told the lady pharmacist "with the white coat" that I had enough medication left to last another 2 day and she mentioned I should have more then that. Making me feel like I was lying.

I did call my physician's office while I was at the pharmacy and they said they would send the prescription over by end of day.

The lady pharmacist in the "white coat" had a very rude and sharp tone. I know that times are stressful but I was made to feel like my request was putting them out and that they would get to it when they can.

I'm contemplating changing pharmacy's as a result. She was rude, unprofessional and definitely zero customer service.

Thanks,

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12:29 pm EDT
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I was shopping at Shoppers Drug Mart on King street in Brockville, Ontario. I was standing in line when a lady at the cash had forgotten an item. I was 2 inches from the circle to wait in. the cashier rudely instructed to stand on the circle, no one in front of me now behind me. She then muttered something under her breath to the customer in front of that...

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12:21 pm EDT
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Shoppers Drug Mart Oxygen sensor model po 30 (454.72)

I owned the above for about 2-3 years but the screen display does not work (invisible) even after I changed the battery. I was told by your store in Coquitlam BC that the product is guaranteed by life. Hence I phoned your office and was given a case number - #[protected]. The staff that answered the phone also told me she would refer the matter to her manager who will get back to me regarding replacement. It has been about 2 weeks since and I have not heard from anyone yet. My phone number is [protected]. Email:
shaw.[protected]@gmail.com

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1:23 pm EDT
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Shoppers Drug Mart Unethical behavior

I visited the store on 3012 17th Avenue, SE Unit #5 today the 9th of October, 2021. I bought 3 items, Mrs. Potato Head, Orajel and Johnson's body wash for kids. I avoid using self checkout as much as possible to prevent any form of embarrassment. I got to the counter and there was nobody manning the station. I waited a few seconds and decided to use self checkout. I did so, put my items in my backpack and left. As I was leaving, the lady at the check out point came back, and as soon as i tried to step out, an alarm went off. She ran towards me and asked for the items I bought. I was embarrassed. I emptied my backpack of all items immediately and she said an item I bought had a sticker on it that required some form of processing. I was very upset and asked why she had not stopped any other person but me. Another staff came up to help and stated the sticker on the item needed to be processed. He took me back to the self check out and showed me how to scan the sticker. I asked for his name. Right before leaving, an older man standing at the check out point made this remark: They are regulars here aren't they? And gave me a look. The checkout guy knowing what the man meant but also knowing I had done nothing wrong mumbled an embarrassed response. I felt really bad. I had done nothing wrong.

I went back after 30 minutes and asked to speak with the manager. I explained to the manager how embarrassed and angry I was. He stated the same thing about the sticker.
I asked how I was supposed to know a little sticker on some of the items i bought had to be scanned. I have visited Shoppers drugmart at various locations thousands of times, and I never had to scan a sticker. I also asked what steps have been taken to inform customers on how to look for and scan the stickers, rather than wait till they are about to leave and have an alarm triggered as though you did not just pay for the items. He looked at me and gave no response.

Issues: He kept cutting me off without letting me fully explain. He went ahead to tell me I was not letting him explain, even though i had not fully explained why I was upset. I told him about how the lady had not communicated properly and made me feel worse, and he shrugged it off and said it was just miscommunication. He was defensive through out the whole interaction and i left even more upset. He did not engage in active listening to understand my complaints and refused to acknowledge the emotions of anger, embarrassment and sadness that I felt. I went into that store happy and came out angry and embarrassed. Why can't customers be educated on how the little stickers need to be sorted out before leaving. Why wasn't there any employee close to the self check out or regular check out points for over 2 minutes. The manager kept making excuses that the employees had to go an attend to other customers in the store. Stating that as the reason the checkout points had no employees close by. Not one word of apology was given, all i got were defensive excuses. Yes you do have your processes, but if those processes result in a customer having a bad experience at any store, then something needs to be done.

I bought items, paid for everything and still got treated as though I had done something wrong. That is not fair

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About Shoppers Drug Mart

Screenshot Shoppers Drug Mart
Shoppers Drug Mart is a Canadian retail pharmacy chain offering a variety of products and services. Their offerings include prescription and over-the-counter medications, health and beauty aids, cosmetics, seasonal items, and everyday household essentials. They also provide medical clinic services and a selection of food products. The company has a loyalty program for customer rewards.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Shoppers Drug Mart. Make it specific and clear, such as "Incorrect Prescription Filled at Shoppers Drug Mart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Shoppers Drug Mart, whether it be a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Shoppers Drug Mart.

Overview of Shoppers Drug Mart complaint handling

Shoppers Drug Mart reviews first appeared on Complaints Board on Jul 2, 2007. The latest review Pharmacy counter pharmacist Roxane and Matthew Ottawa Store # 0622 was posted on Dec 6, 2024. The latest complaint store clerk was resolved on Jan 07, 2023. Shoppers Drug Mart has an average consumer rating of 1 stars from 1545 reviews. Shoppers Drug Mart has resolved 88 complaints.
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  1. Shoppers Drug Mart Contacts

  2. Shoppers Drug Mart phone numbers
    +1 (800) 746-7737
    +1 (800) 746-7737
    Click up if you have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 1 1 users reported that they have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number Click down if you have unsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 8 8 users reported that they have UNsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number
    Customer Care
  3. Shoppers Drug Mart emails
  4. Shoppers Drug Mart address
    243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
  5. Shoppers Drug Mart social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 13, 2024
  7. View all Shoppers Drug Mart contacts
Shoppers Drug Mart Category
Shoppers Drug Mart is ranked 8 among 61 companies in the Drug Store category

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