Shoppers Drug Mart’s earns a 1.2-star rating from 1545 reviews, showing that the majority of customers are dissatisfied with shopping experience.
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Post office
First of all I just want to state that I'm exempt from wearing a mask, I have a medical card in my purse but no one ever asked because as most people are aware it is against the law. I went to return a parcel today at the post office here in Maple Ridge BC Canada and the gentleman brought out the mask box for me, I said I am exempt from wearing a mask. He...
Read full review of Shoppers Drug MartDorzolamide hcl/timolol
I was prescribed this for my dog back on July 31, 2021. It cost $38.72 for 10 mL. Today September 27, 2021 it cost $113.41 for 10 mL. What I wasn't told was this was the name brand and not the generic. If someone would've explained that I would've taken my prescription elsewhere. I don't feel it's right that I paid 4x for a product that I thought was the same product I bought the first time.
Merchandise
Most of the time I visit Shoppers Drug mart in the Orangeville Mall, (150 FIRST ST) I seem to find empty shelves when looking for my item. This happens all the time. They either have one product remaining or none. It happens with laxatives, eye drops, certain wipes and Gravol. Does not re-stock these items for days and sometimes a whole week. Needless to...
Read full review of Shoppers Drug MartComplaining about the medicine that we bought, the pharmacy did not accept even though we have receipt.
I bought 24 tablets of cephalexin in Shoppers Drug Mart since we have more than what we need, I went back to Mervyn Dube Pharmaceuticals LTD. in Shopper Drug Mart to return it back with a copy of the receipt. The Pharmacist told me that we cannot return it back even though we are still within 30 days return period. We need your help before I file a complaint to the consumer protection services.
Product voltaren gel extra strength
The selling a product voltaren gel extra strength is it an expiration date and the idiot store manager name Brendan Moran is very idiot person to ask for the receipt and when he goes to check the receipt he went inside for a min to check it out the system how is idiot person with a min coming back to me to say no sorry can't help what is an idiot person...
Read full review of Shoppers Drug MartMy order
I have been a customer of Shoppers Drug Mart for many years. Yesterday I had most exhausting/aggravating experience at store located at 2355 Warden Avenue. The young lady at the check out was not properly trained. I told her that I am entitled to the senior's discount, before she even started to enter purchases; she did not provide the discount. The most...
Read full review of Shoppers Drug MartService
I have been shopping at Shoppers for years. Today I went to 10800 Bayview Ave, Richmond Hill. I had too many things in my basket and I went to the cashier and the person said he is only accepting cash and for me to go to self checkout. I told him that I will pay cash then he said I have to wait for another customer who was not in the line. I was forced to...
Promotion sales stock
I suggest that the area sales manager for Burlington West talk to store managers about stocking of items that are going to be in flyers. Two weeks now I've gone looking for Bounty 4=6 roll paper towels at 1450 Headon Road and 777 Guelph Line. Aug 29, Guelph Line, no stock of Bounty; Headon Road, one package of 4=6 "select a size". I bought it. I got it home and found that I paid full price and did not get Optimum 1000 bonus. Sep 4, same situation. Guelph Line, nothing (seems to be normal). Headon Road had lots of Bounty 4=6 but no select-a-size. Two packages of 2=5 "select a size". I bought one. >>> What's the problem?
I have attached the receipt from Aug 29; I would appreciate a rebate for the extra paid for the 4=6 that was advertised at $4.99. Also, the Optimum points. And talk to the managers.
Thank you. Bruce Dingwall, contact [protected] Optima [protected]
Desired outcome: Credit for overcharge; Optimum points.
Pharmacy
I had changes to my insurance and so I needed to update my information. While I am aware there were issues with the insurance the lack of communication from the phamacist assitants and their ineptitude made the process even longer and more frustrating. I needed to get my medication from the pharmacy and had changes to my insurance and so I needed to update...
Read full review of Shoppers Drug MartStore signage
In an Ontario Shoppers Drug Mart in Hawkesbury, Eastern Ontario, the overhead signage for aisle contents guidance is prominently in FRENCH. The English text is much, much smaller and so difficult to read. Why is this? This is not Quebec, this is CANADA. Even in Quebec, English should not be disrespected as French is not disrespected in the rest of Canada.
Read full review of Shoppers Drug MartLife brand sonic power toothbrush
Bought this item a while ago and it is still under warranty. It stopped working so I tried to contact the life brand multiple times and every time I only got sent to the voicemail and the robot voice told me to leave my information and they will call me back. It's been over two months since I called and they never call back. Therefore, I tried contacting the shoppers drug mart phone line and but they told me they are investigating. And it's been over a month since they told me that! Nothing has been done! I'm very infuriated by this situation.
Clear out/sale items
Today I entered Shoppers Drug Mart at 333 Dundas St Woodstock ON and a rolling cart was parked in front of the magazines with clear out items on each shelf. In a yellow bin there were children's sunglasses and ring bracelet combination packages from carton themes such as Cars, Hello Kitty, Disney Princesses, Disney fairies Tinker Bell and one pair of Joe...
About your flyers
I have been to your shoppers in Windsor and Tecumseh area to try to find 6 packs of diet coke only to find out both weeks you have none, if you cannot get the product don't advertise it, I'm not going in your store to shop your prices on cleaning supplies make and drugs are very expensive, you seem never have what you advertise in your flyers, I don't have time to run to every shopper in city looking for an item, I asked if I can get rain check answer was no, why advertise if you don't have the product, this happened before to on paper towels, I really only look at add in your store and buy things that are on sale if you have them.
Beef products
So yesterday I bought beef burger and I didn't check the expire date because I trust product in shoppers unfortunately and I use it so today I have pain on my ayes I get allergy in my face and I am vomiting and then I going to check the expire date it say May2021 and we are in August 2021 so the expire date for 3 months ago and I am not feel good and I going to that location as well to complaint
Rude cashier
I was in the Shoppers Drug at 2223 Bloor St W on the 29th of July, looking to purchase a hair color. L'OREAL Preference was on sale for $9.99 I purchased one and when I got home realized I picked the color number next to the one I wanted # 18 vs # 17 On the 1st of Aug. I returned to the store, suggesting I just wanted to switch the colors. Not a refund...
Read full review of Shoppers Drug MartCovid-19 flyclear pcr testing
July 28th I booked a flight, paid for a PCR test, and requested an appointment with Shoppers drugmart at Westgate shopping centre. I received an email informing me I would be contacted for a screening and to book the test. My flight is Aug 10th, meaning the test needs to be taken ether aug 7th or 8th to fit the appropriate window. It is now Aug 5th and I...
Gift card
I received a gift card with the receipt attached. The gift card does not work! Shoppers won't honor the card (for HomeSense). I went through Shoppers process of submitting pictures of the gift card and receipt and after 3 weeks they send an email stating, they can't do anything but try contacting HomeSense. They provided no information for contacting...
Pharmacy. Wallaceburg. Ontario
I am not one to complain about things, but I have had enough of this pharmacy. When I received government help with costs they hardly ever delivered, without me constantly calling. Now that I pay for my scripts they text and text again and then when I contact to arrange to come in and pick-up they will call multiple times wanting to deliver asking for cash...
Read full review of Shoppers Drug MartCovid vaccine booking
On the afternoon of July 15th 2021 I called my local shoppers drug mart +[protected]. With my 15 year old transgender son and my father sitting next to me. I wanted to book a second dose vaccine for my kid (age 15). I had thought that walk-ins were accepted however, the lady on the phone said that they have to go by appointment due to the number of vaccine available. The lady told me the next available would be Friday July 23rd 2021. The time scheduled was 2:30pm est. The lady took my child's name, preferred name and my contact information. At the time of the appointment we walked in to the store and told the pharmacist that my son was here for their short. Not only did the store not have the right vaccine but, we were told that because no one wrote the name down on a piece of paper that we did not contact the store. So the fact that I have call history supporting it, 2 witnesses and who knows what other proof that I contacted them, I am a lier? Does shoppers drug mart have an issue serving transgender people? What if we would have contacted a virus while making a now unnecessary trip?
I recently transferred all dealings I had with this pharmacy to a different store called pharmasave. Did you know that they apologize for mistakes? Crazy right?
I want nothing from you other than for you to do better with this store. If I ever consider returning to that location. I want to be treated like a human being.
Matt Lainen
[protected]
Desired outcome: See description
Deceptive marketing practice
This Saturday morning July 24, 2021 at about 11am, I went to Shoppers at 5671 Steeles Ave E, Scarborough, ON M1V 5P6 to buy eggs which they are having on sale for two days: Saturday and Sunday. As expected they were out of stock, as is ALWAYS the case. I spoke to the (woman) manager and she told me to "try tomorrow". This is the standard situation at all Shoppers in the area that I'm familiar with; they advertise a 2 day sale for the weekend, put out a few dozen eggs on the shelf on Sat. morning, which will be gone in a few minutes after the store opens and an unsuspecting customer is pissed off because of his/her wasted time. Apparently this deceptive business practice is ok in Ontario where I live but not in Québec. (I've sent an email to Competition Bureau Canada to find out if this falls under False or misleading representations and deceptive marketing practices in the Competition Act).
Shoppers Drug Mart Reviews 0
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4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service, pharmacy errors, product quality, pricing discrepancies, or store cleanliness. Include relevant information about any transactions, such as the date, time, and location of the Shoppers Drug Mart store. Clearly describe the nature of the issue, including any steps you took to resolve it and the response received from the company, if applicable. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, prescriptions, correspondence with the company, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
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Overview of Shoppers Drug Mart complaint handling
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Shoppers Drug Mart Contacts
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Shoppers Drug Mart phone numbers+1 (800) 746-7737+1 (800) 746-7737Click up if you have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 1 1 users reported that they have successfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number Click down if you have unsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone number 8 8 users reported that they have UNsuccessfully reached Shoppers Drug Mart by calling +1 (800) 746-7737 phone numberCustomer Care
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Shoppers Drug Mart emailscustomerservice@shoppersdrugmart.ca100%Confidence score: 100%Supportlgogas@shoppersdrugmart.ca92%Confidence score: 92%communication
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Shoppers Drug Mart address243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
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Shoppers Drug Mart social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 13, 2024 - View all Shoppers Drug Mart contacts
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