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Sonic Drive-In
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1.3 3 Reviews 1804 Complaints
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Sonic Drive-In Complaints 1804

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8:43 am EST
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New buns are terrible. I have stopped buying at sonic because of these tasteless, nasty buns please bring back the original buns!!! I have noticed in valley center, ks. There are fewer cars at sonic, especially during rush hours, and half price burger night. Is a cheaper, tasteless, gluey bun advantageous, when no one buys them? I'm 65 years old, and have...

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6:15 am EST

Sonic Drive-In Menu item chicken sandwich

I went to the Sonic restaurant on Independence Boulevard in Virginia beach, Virginia 23455 store 4766 and ordered a chicken sandwich at the drive through. I was greeted with courtesy I paid for the sandwich and left for home. I was tired and ready to eat and relax. After the first bite, I gagged, I looked at the sandwich and it was not cooked all the way. I was upset and I was tired. The next day I sent Sonic a email with my concern, explaining that I wanted them to know that this could make people sick. And I wanted to alert them.

A couple days later I received a reply apologizing for the mishap and then offering me some free tater tots with my next purchase. I thought "really!"
I tell them about half cooked chicken and they respond with tater tots. I said no thanks. It is a health concern I wanted them to know. I will not return.

Desired outcome: Enforce training in preparing food, especially fryers, a temp must be monitored

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12:35 am EST
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I went to the Wilmer Tx 75172 location they were very rude the lady that took our order got everything wrong and when I got to the window she was scrolling thru Facebook not even trying to help me or anyone else. I complained to manager and he just laughed and said she's allowed to be on her phone he can't stop her. Very bad location I'm disappointed I paid...

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10:19 pm EST
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I placed an order through the Sonic App for pick up. The total was $48.75. I sent my adult child to pick up the order. When he arrived he was told the icecream machine was not working but they could not refund the portion of the bill for the icecream which was $20.46 plus tax. After waiting for more than 20 minutes for the remainder of the order my son wa...

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6:32 pm EST
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I came thru the drive up yesterday afternoon they were somewhat busy, when I went to start my order the guy asked me if he could have 5 minutes before taking my order because they were backed up. He apologized over for it after almost 20 minutes of waiting I heard him taking an order for a car that just pulled up. My food was cold and my order was wrong very poor service

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4:02 pm EST
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I am at sonic and I ordered a drink with my meal and the lady brought my drink out to me and when she handed it to me there was a real LIVE roach, walking around on my lid! I am not exaggerating at all, this was so disgusting and no one did anything about it she took the drink back and went and through it on the ground and was saying how gross it was but never had a manager come talk to me or anything!

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10:05 pm EST
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We went to 1106 West Central Carthage, Missouri 64836 for dinner Sunday 1/23/21 at 8:20 pm. We ordered a #1 combo and a #11 chicken tender dinner 5pc with onion rings instead of tots. My chicken was so nasty it tasted like grease and that it seat there all day long my onion rings where burned and so hard that I couldn't even eat it same as the toast ...

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3:08 pm EST
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Ordered at the Sonic on 39th just east of Rockwell in Bethany, OK. We order two hamburger combos before noticing drinks were not included. At other fast foods drinks are included with combos. We order two small drinks without realizing that your small drinks hold barely a cup of liquid and when filled to the brim with ice, there is practically nothing to...

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2:41 pm EST
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I went up to get my 2 daughters a large coke with blueberry. I got home and my girls told me it taste like coconut. So I call up to sonic and let them know: hey I ordered 2 large cokes with blueberry but instead I got blue coconut. The manager (Jess) said i'm the one that made your drinks and it's blue raspberry, I said no both of them said it taste like...

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11:08 am EST
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On dec 23 my wife and I were shopping for christmas and we stopped at the sonic at 1093 military hwy for lunch. We placed our order received our food parked and ate in the quest parking to eat. Our food to us was not up to sonics standard the fries and tater tots were barely warm. The hamburger was not not and the chicken sandwich that I ordered tasted like...

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2:00 pm EST
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They have codes for specials. I used one for 4 orders of 1.99 jumbo popcorn chicken. They only let you use it on the buffalo or honey flavor not the original. It is sooo nasty. It makes the chicken soggy and a slightly sweet mild hot. It is really disgusting. Had to throw them in the trash. Tried wiping it off and rinsing it off and nothing worked. Also...

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10:51 am EST
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December 11, 2020 at 11:08 a.m. I pulled up to the Sonic Drive In 31803 LA Hwy 16 Denham Springs, Louisiana 70726 and ordered a 3 pc. cinnasnacks with a large raspberry sweet tea. Paid and waited... there were three (3) cars that pulled up in the process, their orders were placed and within a few short minutes the carhop appeared with their orders and one...

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8:52 pm EST
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My order was a #2 super sonic meal-a double cheeseburger with fries & med order of mozzarella sticks w/marinara sauce, route 44 coke. Total-$13.26, No receipt. I gave waiter $14.00 What I got was a #1-single cheeseburger meal w/fries, med mozzarella sticks, route 44 coke. I Never left the parking lot. I Drive back around to window, tell waiter order wa...

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7:59 pm EST
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I visit this sonic every night on my way home because I live right by nederland avenue as of a few weeks because I lost my home to covid, after having a bad day I wanted my sonic drink. The woman on the speaker was extremely rude and was talking way to fast for me to understand her and got my order wrong, and before I could correct it she wasn't there...

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11:26 am EDT
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I am an employee of Sonic Drive in and was a little confused why the employees can't eat there while on the clock! Why we can't get a spending budget during the weeks we work! There has been very busy time when I can't get breaks and can't eat! I get headaches and craps from not eating all day. What is your policy on employees having the right to eat at there own work zone then managers do? Thank you

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2:52 pm EDT
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I visited the Sonic Drive in at 30129 SW Boones Ferry Rd, Wilsonville, OR on Friday, October 2nd. My order was what I thought pretty simple. It was a number 1 with tots and a coke and a number 6 with tots and a coke. I also requested two packets of ranch dressing for the tots. When my order arrived I asked the person bringing the order if the ranch was in...

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10:09 am EDT
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Date of incident september 19, 2020 at 10:00 am While I working at this job I have realized that due to a certain fact that my manager has three daughter that work at sonic, I was targeted by one of his daughters who does not like me thus, suddenly I had been cut from carhoping and was only able to do fountain, she had made me do the chores no on else liked...

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12:43 am EDT
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We arrived at the 741 Rainier Ave S, Renton, Wa 98057 location at ~8:15pm on 9/9/2020. After about 2-3 minutes of waiting, we briefly heard a female Sonic employee, say "did you say you wanted, oops sorry." We could hear that she corrected her mistake as she then rolled her conversation over to the vehicle to our right, repeating the same question, to...

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4:07 pm EDT
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I'm allergic cheese I can get really sick they continue to put cheese after I tell them time and time again no cheese this is happened about 5 times in the last month do I just stop going to sonic, I love sonic but not enough to get really sick I have called them to complain every single time they just apologize and ask me to bring the food back to exchange...

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4:53 am EDT
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This is the response I got from the team a very generic response. The location rainsville Alabama On Aug 26, 2020, at 3:32 PM, "[protected]@sonicdrivein.com" wrote:  Image Recently you requested personal assistance from our support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you Response...

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About Sonic Drive-In

Screenshot Sonic Drive-In
Sonic Drive-In is a fast-food chain known for its drive-in format and carhop service. Customers can order from a variety of burgers, hot dogs, and sandwiches, alongside signature slushes, milkshakes, and sides. The menu also includes breakfast items. Sonic emphasizes quick service and a nostalgic dining experience.
How to file a complaint about Sonic Drive-In?

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3. Writing the title: Summarize the main issue with Sonic Drive-In in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about key areas such as transactions with the company, the nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents: Remember to attach any relevant supporting documents, avoiding sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.
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Overview of Sonic Drive-In complaint handling

Sonic Drive-In reviews first appeared on Complaints Board on Aug 18, 2006. The latest review milkshake/glass in it was posted on Aug 25, 2024. The latest complaint harassment was resolved on May 11, 2019. Sonic Drive-In has an average consumer rating of 1 stars from 1807 reviews. Sonic Drive-In has resolved 122 complaints.
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  1. Sonic Drive-In Contacts

  2. Sonic Drive-In phone numbers
    +1 (866) 657-6642
    +1 (866) 657-6642
    Click up if you have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number Click down if you have unsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number
  3. Sonic Drive-In emails
  4. Sonic Drive-In address
    300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
  5. Sonic Drive-In social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
  7. View all Sonic Drive-In contacts

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