The Brick
Reviews and Complaints

To Whom So Ever It May Concern -
We purchased the Sectional Macro Genuine Leather Sofa set from the Heart Land store in Mississauga, ON, Canada. We also bought the 5 yr full warranty at the time of purchase.
Event ID# 3964644 and #5016348: We observed that the leather seats started sagging (loosing strengths), observing loose stitches and rips and tears and creating serious back and neck pain. We filled many complaint
s with the Brick, the repairer issued Inspection Reports acknowledging our complaints, however, Brick had manipulated the Reports and the problem is unresolved since 2018. I visited the store for replacement of the entire sofa set, but the store manager (she) did not provide any rationale for manipulating the report, and send the repairer with only one seat casing.
My wife and I have developed serious back and neck pain while sitting on the sofa, as it is in our T.V. room. We obtained a copy of the Inspection Report from the repairer (Feb 15, 2020) where it is clearly written that all seats are sagging and need replacement.
Now, we are asking for replacement/refund of the complete sofa set as it is a faulty product that is causing serious health issues to my family. If we do not get replacement/refund of the Sofa set, we will take a legal action against the Brick for manipulating Third-Party Repairer report and continue causing physical injuring and mental stress to me and my family for not honoring the contact.

We purchased furnitures about 5500$ of the brick.
We payed for the new items but they delivered us broken coffee table. After one day when we asked them why the coffee table is broken they told us you shouldn't signature the delivery! However the delivery person put put the item on our room then with rush left. When I asked them for returning them they treated us really impolite and rude. We shocked! They supposed to send us the new items from the stock not from the store! If we wanted buy something used we could buy them from the kijiji!
We payed for them they weren't gifts or free! Because of one item, they treat us like that! We are not satisfied with the customer service at all. We purchased them from the brick in lasalle montreal.

First call to you was Feb 19. I bought extended warrenty when I bought the dishwasher.I have only had one call call the rest of the time I'm calling you .Have had one call back and would order latch. Have called you guys 3 or 4 times. Week ago Friday latch was at depot. Was to get a call back yesterday and nothing. This is very lousy Customer Service. How do I get someone to fix this Dishwasher?

The Brick is the worst company I've ever seen. I bought a set of sofa and chairs. After a week it was saging and it was approved by their investigator. The impolite manager of The Brick doesn't want to replace and repair it saying is is normal . I thing the brick manipulate customers, lying, and saling the worst quality products ever. Please don't by anything from the Brick.

got a ajustable bed and want to return it. it is uncomfortable. cant sleep on it. i sleep on my chairi want exchange it for regular bed. what can i do. the service is not good. i am elder and dont get much money but i need a bed. this been going on since january 2020.they want send me different mattress. but dont want them. i just want a bed.service is very poor and takes them a long time to reply.please help. what can i do.

I bought my daughter an ottoman for xmas at the end of October. The salesperson was fully aware that it was an xmas present. On xmas day when my daughter opened the box I discovered that they had given me the wrong color/design. Upon trying to return it to the store they said that they can not take it back. It has never been taken out of the box as it was the wrong one! The manager was totally unwilling to remedy this mistake and now my daughter is stuck with an ottoman that does not match any of her décor. Completely ridiculous. You would think if the company makes a mistake and gives the wrong product they would be willing to exchange if for the right one!

I was into the Chatham store back on December 26, 2019 with my elderly father. I told him to hold off from purchasing a washer/dryer( gas) until Boxing day sales. I put him in a wheelchair at the front of the store and pushed him to the back. I just finished a midnight shift so it was about 8 am. There was maybe 3 customers in the store at the time. We were totally ignored by all salespeople. One walked past us, (wearing red and a bow tie), one on the phone, the manager ignored us (female) They all proceeded to ask every other customer that came in behind us if they needed help. My 82 year old father raised his voice a bit, is any one going to help us. We waited for 15-20 minutes. The young guy got off the phone and helped the gentleman with the cowboy hat and his wife that came in after us. The other salesman answered a man and his wife that strolled up behind us. We eavesdropped on there conversation because they were interested in the $399. dryer as well. Obviously they didn't want our business. So I told my father lets go and we will look elsewhere. We proceeded to Best Buy, Tepperman's, Home Depot (didn't have gas) and settled at Leon's. We were greeted within a 5 foot rule. 5 feet, Eye contact, smile and asked what they could help us with. I was in complete shock and let him know our story of what just happened. He said he used to be a salesman at The Brick. He said they judge people when you walk in. So whether it was because my dad was black, he looked like he has seen better days? or our money wasn't green enough. Let me tell you, he is a retired factory worker with a good pension, Christian, a widow of less than 5 years, and a 3 times a week dialysis patient that has a 6 figure bank account as well as myself and home owners. I think you, or suggest that you educate these people that work in this particular store because I used to work in the customer service field as a manager for 30 years. Social media, word of mouth, rant and raves go a long way, So whether this was discrimination or (bad) judgement I will never give this brick a dollar of my or my fathers hard earned money. Do us a favour and take him off your call list. Douglas Browning 80 Lorne Ave Chatham Ontario [protected]
Leon's was more than happy to receive our $1600 for both a washer and dryer and free delivery. At this point I did not care how much we paid for the pair. We were completely satisfied and have since returned as happy customers to Leon's. (bedroom suite February 20, 2020)

Thanks Again,

Vicki Browning-Ladd
55 Beechwood Cres.
Chatham, Ontario
N7M 5A7
[protected]@hotmail.com
[protected]

King and state warranty is the worst to work with. I have had to deal with them numerous times for warranty on my dishwasher. It takes at least a week and a half each time to get anyone to come out to fix it. And that is just to come and see the problem. I could tell them right on the phone this time what part they need to bring but they wouldnt even listen to what the problem is. I told the person the hose broke and was asked so what happens with the dishwasher. What do you think happens when you have a broken hose? The dishwasher itself has been garbage from the beginning. Do no buy Brada. I have emailed King and State numerous times in the past to get a response and they do not respond to customer email ever. I will be sure never to deal with any company that deals with king and state for their extended warranty it is the worst.

Hello
I purchased the Theo dinning set online about about a month ago and I've noticed the Paint is starting to chip off (see attached photos).I spent over 1, 000.00 and I'm disappointed with the quality of this product. Is it at all possible for me to return it and purchase something else from your store ?
Please call me at [protected] to further discuss this issue.

Thank you,
Pina Moore

Do NOT purchase any warranty from The Brick! Their warranty company is King and State, their contracted service dispatch company is Trans Global and their contracted service technician is B& K appliance (Barrie). All three of these companies have only given the run around. No one has done any diagnostics and we are only told parts are on order. Over 2 weeks without a working fridge and so far only run around. A quick online search shows this is the norm for all 3 companies and the Brick continues to sell you warranties that are worthless. Don't waste your money. There is no service and NO SENSE OF ACCOUNTABILITY by anyone involved. Okay rant over!

I bought a sofa from your store at 24 Coventry Road, Brampton vide invoice No. [protected] with full warranty for 5 years. The leather is wearing off, seats are sagging and a problem with the recliner. So 3-4 months before I filed a warranty claim for the same. In-between a guy came from your company to take some photos. Since then I have not heard from you inspite of my repeated reminders. I would really appreiciate if you could kindly look into it at the earliest.