The Brick
Reviews and Complaints

My Name: Janina Veres
My E-mail: [protected]@rogers.com
Sales Order/Invoice: 121944A0546001 (Available if copy required)

The Brick has been my go to store for just about everything for years. Not anymore. My last purchase was a dishwasher and refrigerator. For peace of mind, I purchased the 5 year warranty on both. The dishwasher works fine but the refrigerator has been a lemon since the beginning. I have had technicians come four times (which I had to take time off work for) to repair this fridge and replace parts and to date, it is still not fixed. The ice maker and water still does not work more than half of the time and water leaks constantly. The items in my freezer seem to defrost and re-freeze as well and there is always frozen water at the bottom. I put up with constantly wiping the water because I wasn't going to keep calling for repairs and taking time off work as you have a 4 hour window but the fact of the matter is, I shouldn't be dealing with problems like this. I bought a new fridge with a warranty that is still valid! On two occasions the technicians had to use my blow dryer for an hour just to remove the parts they were replacing. I purchased the warranty because your salesperson convinced me that I wouldn't have to worry about repairs and should they be unable to repair the item, they would replace it with a new one with no problem. Well, you were unable to repair it and I'm still stuck with a lemon as your customer service representative told me that even though I have a 5 year warranty the replacement is only valid within the first 3 years. Not only is that misleading but down right deceitful. How utterly disappointing. As a repeat customer for many years, I expected better customer service than this. I expect the Brick to stand by their word and provide the expected customer service which was "if they cannot repair the item than they will replace it with a new one". If the Brick cannot stand by their word and warranty, then I will never shop there again and defer others from doing so as well. Note that this has been e-mailed to several places.

Hi!
We have purchased this sectional and came with thread flaws . Some of them are just loose ends that you can trim off and fix, but others have actually irreparable thread damage and failed stitching. In conversations with the local store here in Canmore Alberta I've been told this can be considered expected occurrence and I agree the loose ends can be but not the irreparable material damage. Its been days and I'm not expecting a return by now, but I am really hoping some sort of small proportional refund, store credit, or any similar compensation you can work out please.
Some of the pictures attached below
Thanks,
Diana Michaud

Last year we bought all new stainless steel appliances september 10th. They delivered them september 13th. The bricks warranty lasts 1 year. Well if u wouldn't believe my dishwasher craps out around september 29th. I called them the next business day and it would take 8 days to have someone to come look at it. The guy comes and needs to order parts. Over 1 week later I call and ask what is going on. The king and state warranty people say the parts were received a few days earlier, I asked to have this all done as fast as they can because I have kids, and my husband works away so it's a lot for me to do everything including washing bottles. They book me an appointment for tuesday october 21st. 21 days! If ur a mom u get my frustration. The 21 finally comes, i'm excited, pumped the whole nine yards! Then I get a call on the 21st saying that it's going to be another week because the only repair person has called in and isn't coming. Why is there only one for central alberta area? I went into the brick on tuesday and asked them to do something about this warranty company I have been dealing with. The manager was nice and said he would try to do something about this. Today I got a call from king and state warranty saying the parts are in and u have an appointment on tuesday, and it was like pretty much what's ur problem. I said that it has been 29 days, 29! And that's unacceptable. I asked her if she's ever been without her dishwasher for 29 days and had to do them by hand. She was not empathetic and said she doesn't have a dishwasher so she doesn't see what the big deal was. So then I asked her if she ever paid $800 for something for it to [censored] the bed a year later. The whole time I was trying to tell her my frustrations with this whole crappy process she wasn't listening and was trying to talk over me instead of listening. That lady needs a lesson in customer service! I will never buy from here again. I feel once they have my money then they don't care. Where's my retribution on my 29 days without this? No one cares. It doesn't matter that my husband has to work away to be able to have money to pay for things like this, my kids have to go without their dad for up to 25 days so we can afford things like this for it to be nothing for big companies. I feel no one cares. I'm so incredibly frustrated. What about the days I have had to make sure I was available for the guy to come and then cancel? So hopefully he comes this fricken tuesday to fix it. That will be 3 days i've had to take off. So where's my retribution of missing making money for them to fix something that crapped out like a year and 20ish days later? Never buy samsung anything! All my appliances are samsung and they suck! Is there any company out there that looks after the product and the people that work hard to afford them?

Save here! Several phone calls, only to be put onto music got a half hour & told user unavailable & mail box full, followed by a click!
Have an issue with my fridge & purchased extended warranty. Told to deal with King & State whom they purchase their warranties through & of course you can't get through to this company, can't even leave a message!
Phoned the Brick twice now & they are absolutely useless (South store by IKEA)! Oh they‘ll send an email that's all they can do...BUT they have no problems taking our money do they! They are obviously very aware of the issues with K&S as look at the complaints with this company & yet here they are still selling their warranties? Shouldn't be aloud...next step BBB & I suggest the rest follow so eventually something can be done with these companies who are literally stealing from us all! Terrible business BRICK & King & State!

We bought this mattress by November 11-2018 it's only about 11 months and that mattress is not able to use anymore it get worst to slpee
It's low from middle
Because of that I got backache
I'm jobless women I'm upset I can't afford mattress every year
I have 10 year warranty with this mattress kindly come visit check and replace this mattress with any other better mattress Thank u
please get back to me as soon as you can
You can understand even one night is difficult to sleep on it
Thank u
My contact number
[protected]

[protected]@hotmail.com

I purchased a tv online and it was delivered cracked, I have contacted your company and you will not honor your 7 day exchange or return policy. The Brick delivered a CRACKED TV, that does not work, and now I am out $1000.00 because of it. I have contacted Samsung and they said that The Brick should be replacing the tv as it was delivered broken. I am having the TV serviced, to see if it can be repaired and I feel The Brick should be covering the cost for all of this, as its the manufacture and delivery fault. I will expect a quick response, I am not one who will stay quiet on this issue as this is The Bricks fault.

3rd request

Bonjour,
J'ai acheté 6 chaises blanches chez Brick de Boisbriand en juin 2017. Le no d'article est NOELWDSC et le coût était 224.98$/chacune (factures #060973ETXBT & 060173EYDWJ). Au cours des mois suivants, je suis passée voir la représentante Suzanne au magasin pour démontrer mon insatisfaction face à la qualité des chaises et elle m'a dit qu'elle ne pouvait rien faire mais d'essayer de les nettoyer avec un effaceur magique. J'ai tenté de les nettoyer avec ce produit mais rien à faire. Je suis retournée au magasin en 2018 pour démontrer mon insatisfaction encore une fois et on devait m'appeler pour me donner les coordonnées du fournisseur - pas de nouvelle. En mai 2019, je me suis rendue de nouveau au magasin Brick de Boisbriand avec mes 2 chaises qui sont vraiment mal en point. On m'a fait patienter pour que j'explique le tout à la gérante du magasin. Elle s'est montrée compréhensive mais ne pouvait rien pour moi, à part me donner un rabais sur un futur achat, ce qui ne règle en rien mon problème. Je suis donc retournée au comptoir du service à la clientèle et on m'a finalement donné les coordonnées du fournisseur « Mazin Furniture ». J'ai donc rempli un formulaire en ligne en expliquant la raison de mon mécontentement. Comme je n'ai reçu aucune nouvelle de leur part, j'ai appelé Mazin Furniture dernièrement et Donna m'a répondu qu'ils ne faisaient pas affaire avec le consommateur et que je devais diriger ma demande directement à Brick. Me revoici donc à la case de départ. Je peux vous fournir des photos des chaises en question si vous me donnez une adresse courriel où acheminer le tout. Mon conjoint et moi sommes clients de longue date chez Brick et je crois sincèrement que le service reçu au cours de ces 2 dernières années laisse à désirer.
Merci de votre attention.
Paula Martineau
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