The Brick
Reviews and Complaints

Hi!
We have purchased this sectional and came with thread flaws . Some of them are just loose ends that you can trim off and fix, but others have actually irreparable thread damage and failed stitching. In conversations with the local store here in Canmore Alberta I've been told this can be considered expected occurrence and I agree the loose ends can be but not the irreparable material damage. Its been days and I'm not expecting a return by now, but I am really hoping some sort of small proportional refund, store credit, or any similar compensation you can work out please.
Some of the pictures attached below
Thanks,
Diana Michaud

Last year we bought all new stainless steel appliances september 10th. They delivered them september 13th. The bricks warranty lasts 1 year. Well if u wouldn't believe my dishwasher craps out around september 29th. I called them the next business day and it would take 8 days to have someone to come look at it. The guy comes and needs to order parts. Over 1 week later I call and ask what is going on. The king and state warranty people say the parts were received a few days earlier, I asked to have this all done as fast as they can because I have kids, and my husband works away so it's a lot for me to do everything including washing bottles. They book me an appointment for tuesday october 21st. 21 days! If ur a mom u get my frustration. The 21 finally comes, i'm excited, pumped the whole nine yards! Then I get a call on the 21st saying that it's going to be another week because the only repair person has called in and isn't coming. Why is there only one for central alberta area? I went into the brick on tuesday and asked them to do something about this warranty company I have been dealing with. The manager was nice and said he would try to do something about this. Today I got a call from king and state warranty saying the parts are in and u have an appointment on tuesday, and it was like pretty much what's ur problem. I said that it has been 29 days, 29! And that's unacceptable. I asked her if she's ever been without her dishwasher for 29 days and had to do them by hand. She was not empathetic and said she doesn't have a dishwasher so she doesn't see what the big deal was. So then I asked her if she ever paid $800 for something for it to [censored] the bed a year later. The whole time I was trying to tell her my frustrations with this whole crappy process she wasn't listening and was trying to talk over me instead of listening. That lady needs a lesson in customer service! I will never buy from here again. I feel once they have my money then they don't care. Where's my retribution on my 29 days without this? No one cares. It doesn't matter that my husband has to work away to be able to have money to pay for things like this, my kids have to go without their dad for up to 25 days so we can afford things like this for it to be nothing for big companies. I feel no one cares. I'm so incredibly frustrated. What about the days I have had to make sure I was available for the guy to come and then cancel? So hopefully he comes this fricken tuesday to fix it. That will be 3 days i've had to take off. So where's my retribution of missing making money for them to fix something that crapped out like a year and 20ish days later? Never buy samsung anything! All my appliances are samsung and they suck! Is there any company out there that looks after the product and the people that work hard to afford them?

Save here! Several phone calls, only to be put onto music got a half hour & told user unavailable & mail box full, followed by a click!
Have an issue with my fridge & purchased extended warranty. Told to deal with King & State whom they purchase their warranties through & of course you can't get through to this company, can't even leave a message!
Phoned the Brick twice now & they are absolutely useless (South store by IKEA)! Oh they‘ll send an email that's all they can do...BUT they have no problems taking our money do they! They are obviously very aware of the issues with K&S as look at the complaints with this company & yet here they are still selling their warranties? Shouldn't be aloud...next step BBB & I suggest the rest follow so eventually something can be done with these companies who are literally stealing from us all! Terrible business BRICK & King & State!

We bought this mattress by November 11-2018 it's only about 11 months and that mattress is not able to use anymore it get worst to slpee
It's low from middle
Because of that I got backache
I'm jobless women I'm upset I can't afford mattress every year
I have 10 year warranty with this mattress kindly come visit check and replace this mattress with any other better mattress Thank u
please get back to me as soon as you can
You can understand even one night is difficult to sleep on it
Thank u
My contact number
[protected]

[protected]@hotmail.com

I purchased a tv online and it was delivered cracked, I have contacted your company and you will not honor your 7 day exchange or return policy. The Brick delivered a CRACKED TV, that does not work, and now I am out $1000.00 because of it. I have contacted Samsung and they said that The Brick should be replacing the tv as it was delivered broken. I am having the TV serviced, to see if it can be repaired and I feel The Brick should be covering the cost for all of this, as its the manufacture and delivery fault. I will expect a quick response, I am not one who will stay quiet on this issue as this is The Bricks fault.

3rd request

Bonjour,
J'ai acheté 6 chaises blanches chez Brick de Boisbriand en juin 2017. Le no d'article est NOELWDSC et le coût était 224.98$/chacune (factures #060973ETXBT & 060173EYDWJ). Au cours des mois suivants, je suis passée voir la représentante Suzanne au magasin pour démontrer mon insatisfaction face à la qualité des chaises et elle m'a dit qu'elle ne pouvait rien faire mais d'essayer de les nettoyer avec un effaceur magique. J'ai tenté de les nettoyer avec ce produit mais rien à faire. Je suis retournée au magasin en 2018 pour démontrer mon insatisfaction encore une fois et on devait m'appeler pour me donner les coordonnées du fournisseur - pas de nouvelle. En mai 2019, je me suis rendue de nouveau au magasin Brick de Boisbriand avec mes 2 chaises qui sont vraiment mal en point. On m'a fait patienter pour que j'explique le tout à la gérante du magasin. Elle s'est montrée compréhensive mais ne pouvait rien pour moi, à part me donner un rabais sur un futur achat, ce qui ne règle en rien mon problème. Je suis donc retournée au comptoir du service à la clientèle et on m'a finalement donné les coordonnées du fournisseur « Mazin Furniture ». J'ai donc rempli un formulaire en ligne en expliquant la raison de mon mécontentement. Comme je n'ai reçu aucune nouvelle de leur part, j'ai appelé Mazin Furniture dernièrement et Donna m'a répondu qu'ils ne faisaient pas affaire avec le consommateur et que je devais diriger ma demande directement à Brick. Me revoici donc à la case de départ. Je peux vous fournir des photos des chaises en question si vous me donnez une adresse courriel où acheminer le tout. Mon conjoint et moi sommes clients de longue date chez Brick et je crois sincèrement que le service reçu au cours de ces 2 dernières années laisse à désirer.
Merci de votre attention.
Paula Martineau
[protected]

in 2015 bought a mattress 6 months later it started sagging took 2.5 years to get the claim accepted 4.5 inch dip causing back and hip pain the entire time.replaced it end of august after 6 weeks of trying to decide i was told by salesman that it could be traded in for another bed n the satisfaction guarantee .if i bought cover it could be up to six months.i did and after 5 weeks it is too firm causing me to loose sleep, went in a new person helped me find the perfect bed by sterns and foster then manager said i could not exchange it because the original warranty claim after they got the salesperson to admit he had said i was protected by the satisfaction guarantee since it was a new sale.was also told by him i was ok to continue using the beautyrest box spring from original bed found out today no so another couple hundred to spend with the sterns and foster it will be another 400 but i want to sleep pain free as i can and it is cost over a thousand to replace a defective mattress i do not want to to do this again.it doubled my original purchase just to replace it i also have the brand new cover to protect it but it no longer will allow for another replacement this needs to be right after 4 years i deserve a decent sleep on a good mattress.i thought by warranty that they would simply replace mattress but instead it is a small credit towards having to rebuy a set.also not at all fair to have to replace the boxspring out of pocket i will because i have to but with all the lies and the defective bed i want this settled they are awaiting your input and so am i .sale number 082992WIQMI langford store jacklin rd victoria