UPS
Reviews and Complaints

My name is Teresa Sams. I am very dissatisfied with your delivery service. I received a delivery noticed yesterday from UPS. I did not find any package at my house. This morning, I checked at the empty house next door and found my package on the front porch. This is not the first time one of my packages was delivered to the wrong address. The address numbers for my house are bold and clear from the street so there is no excuse. I have enclosed the tracking and delivery information in the attached photos. I will use another package delivery service in the future if this happens again. Thank you for your time.

In the past two months, my packages have been left at my neighbors house and sometimes it is day before he brings them over. For some reason your driver drives past my house and goes next door to drop off packages, All the packages have been sent from Macy's. I am missing a package right now and neighbor isn't home. Can you please straighten this out? I realize there is no UPS in Clinton, SC and whoever is available will drive through and drop off. Please and Thank you, Debra L Burnett

One of ur drivers has been coming through my neighborhood for over a week in town south here in natchitoches la going I know every bit of 45 and it's a residential area where the limit is posted 25 and even if it wasn't common sense would tell u better. When asked a couple of weeks ago he replied we're on a timer. Really that timer I pray don't get some1 r himself seriously injured.

Order number W0078649955-1
Delivered 2 days late and inedible. Sat in UPS truck for 3 days in heat due to weather delay. My daughter lives in the area of the delay and did not have any weather complications. The strawberries arrived melted, rotted and a total loss. I believe we deserve better. Not sure who's fault but know I am very dissatisfied and disappointed. Will not use your company again.

A package was shipped (Next Day Air) on Friday (6 SEP) for delivery (9 SEP) with my passport and visa for an overseas business trip that is to occur on 13 SEP. The package status shows a pick up scan (Landover, MD), but nothing else. Numerous calls to Customer Service with no resolution. All I get is that an investigation has been started and it can take up to 8 days. One supervisor told me that there is no physical search until the package is over due by 5 days (which is totally unsatisfactory). Another told me that the Distribution Center would call me within the hour (did not happen). The communication is poor and customer service is abysmal. I will not ship any such documents with UPS in the future. I will now miss my business trip, be out of some money for the plane tickets, be out of the money for expediting the visa, and need a new visa & passport. Thank you UPS! Tracking #1ZV284R1NT97590384

Our [censored]ty [censored] driver refused to take a package from my office for two days in a row now. He doesn't even ask if we have anything. He dropped off a box and took off. I said, "wait, there's a package here" to which he replied, " I have things to do." The worst customer service I've ever seen from a driver. His attitude sucks every day. I know lots of people who would love a job at UPS, why is this guy working here?

This happened on September 10th at 10AM. The address is 1900 Campus Commons Drive, Suite 100, Reston, VA 20191.

Guy, about 5'10 and wearing a hat and glasses.

On numerous occasions I and my family have requested products on line and not once have they been delivered to our address and the driver always has an excuse, "No one was home" 1. We are always home when expecting a package. 2. Why not leave it on the one of the three porches? 3. Why lie? When we order through Amazon same thing occurs after Amazon stating we deliver to your door. Well, they wish they could but UPS lies and states again as always, "No one was home". When will the lie stop? This has gone on for years. We do not reside at the Post Office. How may one rectify a lazy driver? It seems to me UPS is not a good choice for delivery for any business. So we call and they really swear on the phone it will be delivered. Q: Why wasn't it delivered the first time? A: As always, driver lies and too lazy to deliver. That's our story and we are sticking to it! UPS Is not a preferred carrier. S. Boothe

I wish when I make orders from Amazon or Ebay or any online shopping that I didn't have to use UPS. If I had a choice it would be FedEx all the way UPS in the St Louis County area is by far the slowest and very unreliable for delivery service. You use the tracking map, they have on there app and it's a in your area" are left 8 hours ago from the shipping store location but it still takes them 10 hours to get to you. The biggest problem it can be in your area from what the locator says and then, all of a sudden you get a notification saying do the weather the delivery will be shipped the next day, it is not raining or snowing these drivers are full of it and I'm fed up with it. I have cameras at my door and around the house they would throw your package and run right back to the truck not even knock. This is truly the worst delivery company I've dealt with and they didn't used to be this way.

Want to record a complaint about my UPS delivery today (Sep 5). My two packages (1z1av5760310330490 and 1z00928eyw45369809) were delivered to the wrong address at 4:06 pm today. I was home all day waiting for the packages to arrive because I didn't want them sitting outside. I just received the packages at 9:10 pm when my neighbor got home from work. My packages were sitting on his front porch for five hours where anyone could have stolen them.

Please make sure that your drivers actually deliver packages to the correct address printed on packages. Thank you.

Everytime I have a package coming I get a email telling me what day my package will arrive an it's always wrong ...Tracking says processed then it says delayed or rescheduled. ..it's getting really fustrating as I do take days off so I can be home an then package doesn't show up ...Customer service never knows anything they are absolutely no help you maze well just delete them ...So I've come to realize UPS is a unorganized company an I'll never ship with them again ...Horrible customer support an service. Get ur sit together ups before you find yourself with no customers

Second package in thirty days that has been delayed due to an issue on UPS. First one was scanned out for delivery and later that night scanned loaded on delivery vehicle. The one now is delayed to a late trailer. I specifically payed for 3 day shipping for 3 days, not ground shipping time frames. Now my son will be getting his birthday present 1-3 days(I hope) after his birthday. I called and asked for a reimbursement for the three day shipping and was told that could not happen. 90% of the things I order come from the same place and give the option of the sender. After this order I think I will take my business to USPS, they can make there delivery time frames.

I arrived at the UPS store located at 169 Mini Mall rd. Ebensburg, PA 15931 on August, 22nd. I was picking up the 4 packages that I paid $300 to ship from Apple Valley CA to the above location. I was told that the packages would be in Pittsburgh on August 19th. My 17 year old son is starting college at the University of Pittsburgh and I entrusted the shipment of all of his possessions to UPS.
Upon arrival the clerk at the desk told me that there were only 3 packages for me. I told her that I shipped 4 packages and she stated (very matter of fact) "well you only have 3 and you owe me $6." The biggest package that cost $110 had a huge hole in the side and clearly clothing had fallen out. I asked for help tracking the other large package and was told that I needed my tracking number. I was told "We are not responsible for your lost package the UPS store that sent the package is responsible." The clerk was very rude and the store was empty someone could have helped. No one cared and no one helped me. UPS is not about what location you shipped from. Every customer is a UPS customer and should be helped no matter what location we shipped from. That Package cost me $110. I called the Apple Valley branch and was given the tracking number and told that the package was in a UPS hub in New Stanton, PA. Still no help from the Mini Mall branch location and I was still at the branch at this point. I called UPS customer service and was lied to by Dam and told that the package was in transit. I asked for a refund for the package and for the package to be shipped to my son's school instead. I spoke to Jet the customer service manager. He told me that the package was lost. He said that I would have to put in a claim and that there was nothing else he could do. I wanted to cry. Thousands of dollars of my sons possessions are lost. He doesn't have much because I packed towels and things in the package that I received and all of his sneakers, tops, pants, coats, briefs, sweats etc. His entire life is in the other large package. UPS is responsible for this and for the terrible treatment I received. How could you lose a package of that size? You lose packages and you blame the consumer, make us do the work to figure out where packages are, charges are insane and when they are lost we get absolutely no help. Jet never even sent me the email for the claim. Poor customer service.
I cannot stress enough how extremely disappointed I am that the package holding everything my 17 year old son owned was stolen by a UPS employee. He has been at the University of Pittsburgh for almost two weeks with a couple of things to wear. I chose UPS instead of USPS because shipments are often lost or stolen with USPS. I trusted UPS. I paid an obseen amount of money to ship 4 packages and suspiciously one of the two largest packages never arrived at the destination. The large package that did arrive had a huge hole in the side. Just big enough for someone to put their entire arm inside and feel around for things. That package had towels, bedding and a few other items. The package that was stolen was the exact same size but had everything my son owned inside and it mysteriously did not make it to its destination. All 4 of the packages arrived at the UPS HUB in New Stanton, PA and only 3 packages made it out. Not sure how long it will take to receive the funds needed to replace the irreplaceable items.

I shipped two nightstands to a customer. One nightstand arrived fine the other nightstand was completely destroyed. UPS determined I didn't know how to package the furniture and denied the claim on the piece they destroyed. I have never been treated so poorly. UPS literally does not care about a claim. They get to determine if you package a piece properly. I ship dozens of pieces a week and I have never had this issue until I shipped with UPS for the first time. I am out the cost of the table they destroyed, shipping it to my customer, rebuilding the piece and shipping it again.

On approximately August 21, 2019 UPS attempted to deliver a package but I was not there to receive it. I got an email from them saying an attempt would be made the following day. I decided to contact them to say please just leave it at the door as I would again not be home to receive it. On the phone, they changed their story. They said, in contradiction to the email I'd already received, that they would NOT be making a second attempt to deliver. They told me it was at the discression of the driver to decide to not make a second attempt. I think this is very wrong because I got an email saying a second attempt would be made. They decided to instead send it to a pick up center of THEIR choice, without ever even clearing it's location with me. They said they'd already sent it to their choice of location, which happened to be a place I couldn't get to. Again, I think this is very wrong. The customer may have travel limitations or other reasons why they couldn't get to a certain pickup center. Therefore, I don't think UPS has any business deciding without ever asking the customer, and delivering the customer's item to some random pickup location. I was so disgusted I canceled the order and made them return it. Never using UPS again.

I just got off the phone with a very rude customer service employee.

I called this morning to complain that the address on this shipment was changed. It was not changed by the shipper.

The notes that the ups driver put down even said that the address was changed. Why?

The address on the package when it was shipped was correct - 26 west street, 6th fl, boston ma 02111. The ups driver, for some reason noted that he 'could not find the address". Well, that was because the address was changed from the original address.

I was told someone would contact me from your"customer service department"to discuss this. I was out to lunch and missed the call.
I called the number back, 1-617-269-1821, and got a very rude customer service female on the phone. She proceeded to 'read off' the same info that I was told earlier when I called to discuss why the shipment was returned.

The person at this number proceeded to interrupt me several times, and would not answer my question, as to why she was repeating the same info I was told earlier. I informed her I thought she had called to resolve the issue, not repeat the issue. Apparently, this was not the case.

This was a very important shipment. We have shipped to this same address - 26 west street, 6 flr in boston ma on several occasions. Why was the address changed? I even confirmed with the shipper that the address was correct when the package was shipped. These were business cards coming from our printer.

Can you please look into why I was so rudely spoken to. Furthermore, the female at this number (1-617-269-1821) went so far as to tell me that she 'did not work for ups".

We will be re-shipping the package again to 26 west st., 6 fl, boston, ma 02111. Please do notcharge our account for this unbelievable screw up by ups!

Please reprimand your customer service "employee" at the number: 1-617-269-1821. She should not be representing ups in any form or fashion.

Thank you.

All parcel deliveries to our condominium complex are required to be delivered to the recipients door. One particular driver refuses to do this, while ALL others do comply. This driver simply drops all packages in the mail room and leaves them, unsecured and open to everyone that walks by this congested area. This only occurs when the individual driving UPS vehicle with tag# GET 323 on Aug. 17, 2019 is delivering packages. When I've spoken to other drivers about this individual, they all immediately know who it is, yet this continues to occur.

I had a package that orginally was scheduled for guaranteed delivery for August 13th. I waited home all day for this package just to receive an email notification that an attempt was made at 333 pm. There was no notice left on my door or my mailbox. I contacted UPS Customer service the morning of August 14th to see when my package would be delivered and why was I left no notice of the attempt. I also asked why my package was not tsken to an access point nesr me. I was advised by one of yohr representatives that your policy is to do that. There are 3 access point locations near me. Why was this not done? On that same call I was advised that someone would call me back by 10am. I never received a call. I contacted UPS customer service again around 11am and was advised that my package would be taken to your location in Niagara falls NY and that someone would call me by 1pm to confirm. After no call was received I contacted your company back around 3pm and was advised that my package would be at the center for pick up same day, but that an attempt was made again at 2:36 pm. This is false . I was home waiting for this package. I then checked my tracking number with Amazon and seen that package was being returned to Amazon. I contacted Amazon and was advised that they did not request this. I did not request this. Your carrier or company returned my package without any real attempts for delivery. Not one single person returned my call after I was advised multiple times that someone would. I needed this package. Why was procedure not followed? Why Did your carrier decide to not do their job? Why Did no one return my calls? Why were my concerns not addressed? Why was I advised that UPS DOES not Guarantee delivery even though I paid to have my package by a certain date? Why was package not taken to an acess point? Is this because you are such a large company that one individual customer doesn't matter. This is disappointing to say the least. From every supervisor and customer service rep that I spoke with and your drivers, they are disgracing the name/brand. If you can't trust your local company to deliver a package in a timely manner or trust that when you contact them your concerns will be acknowledged and addressed within a timely manner why would I continue to utilize your service. Now i had to reorder the product again from AMAZON. I hope this issue doesn't happen with this delivery. My first tracking number for the Package I didn't receive is 1Z3Y16F40309514486. I was also provided a case #by one of your supervisors Em. That case number is [protected]. My name is Tabitha marsh. My delivery address is 9234 Niemel dr apt 9, Niagara Falls NY 14304. I can be reached by email at [protected]@gmail.com. i can also be contacted by phone at [protected]. I hope this issue will not be ongoing. I also hope that my new package scheduled for guaranteed delivery today is received and the proper protocol will be followed. That tracking number is 1Z3Y16F40309616287. I look forward to hearing from someone within your company very soon. Also I would like to note that a simple " I'm sorry" was never stated by anyone within this company, even though i was extremely inconvenienced.