Walmart’s earns a 4.0-star rating from 8341 reviews, showing that the majority of shoppers are very satisfied with their purchases.
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Delivery
Placed an order for delivery yesterday and never received it. Found out that they use third party drivers. What is the use of Walmart+ when you don't get your free delivery. And yes I was going to tip the driver if I received good service from them. I don't pretip anyone. Hence if their drivers see a low or no tip they refuse the order. In my case the driver potentially lost a $5 tip in cash for a 2 mile drive from the store. All because the driver didn't see a tip attached to the order. Called Walmart customer service and they said that there is nothing they can do about it. Yet with their plus service you get delivery. And yet you can get no delivery. If the third party refuses than use store staff
Desired outcome: Should use store staff if drivers refuse delivery. Not worth paying for Walmart +
Automotive service center
I carried my 2000 Land Rover in to change out a tire for the new one I bought online through Walmart's web site. First, I went to the store to see if they had the tire I saw online, but they didn't, so I bought a new one. When I went to the store this morning around 8 a.m., one service technician said it would be around 9 before they could change out my old...
Read full review of Walmartpricing
Visited Norris Freeway, Knoxville TN store. There was a big display of price rollback on several 16oz pasta, which I bought several of. Of course the price did not ring up correctly and I told a clerk. She went and looked and told me that the rollback price was incorrect. As she walked away, I told her that was dishonest, she never cared or responded. Unlike most shoppers, I watch my prices and I'm sure Walmart gets away with overcharging on many prices that are labeled incorrectly. This has happened many times with my shopping there
Claimed loss: no loss, I had all those items credited
Desired outcome: this is just to make shoppers aware--Walmart never seems to get the message and does not care if the overcharge
Sorry but i have yet to find that to be the case in the store I shop. In fact I am confident I can say I never have been undercharged in two years of purchases
Tires service center
10-27-2023 Searched app for tires for my vehicle, took screenshot. I went in and asked if they had any available, assuming these fit my car. The leader helped me and never compared tires to my vehicle. Tires were installed. As soon as I left I could her my tires rubbing. I went back they said they’re the same size shouldn’t be a problem. They determined...
Read full review of WalmartThe pharmacy department concerning the lack of communication concerning medication
I have been having problems with a medication that is well needed for my health and each month is something new and different concerning this particular medication ive sought the help of my insurance company who has covered it for years now and there confused as to why its a problem with keeping it on the selves and why they dont keep the customer informed of the changes, giving the customer enough time to seek another route to keeping there medication properly coming on time.Today marks the 2 day without my medication and no one from the pharmacy has called nor alerted me on what else to do im truly disappointed at the way there beginning to treat there customers today!
Pharmacy trustworthiness
I have always been under the assumption, perhaps falsely, that the pharmacist was not supposed to give you drugs that you were allergic to. I have cell phone listed as something I’m allergic to. A few months ago from the pharmacy I got anointment, gentamicin sulfate, I didn’t notice the sulfate, and my whole face broke out in a big rupture because I wa...
Read full review of WalmartProduct I did not receive.
Hello My name is Shelly Fehringer I have been a customer of Walmart for many years and typically I have no issues with getting items I recieved. Recently I ordered three- 7 piece patio set for my sitting area. I was under the understanding that they were end of the year clearance items. The 7 Studio piece patio set would be here in 2 days and perfect for...
Read full review of WalmartI am complaining about rotten salmon stale cookies and closing my account
I am complaining about Walmart i have had several problems with my orders .I made a order at the nd of this September receive rotten fish and stale cookies. I tried to get my refund back from the Walmart in Fredrick Maryland and they wouldn't give my refund telling me to bring rotten smelly fish in a store. And i wasn't doing that smelling up everything. And said they wouldn't giving my refund back on my card because i get to many refunds. I was supposed to get my refund no many how many times it was. Because every delivery driver I had from the Walmart has screwed up my order most of the time. And i definitely got my refund back each time. And i have corporate office several times and had most customer unskilled un knowledgeable not a good communicator that don't know how to do their job at all need to fire and hire all new people at that corporate office. And they have also closed my account and i can't get in it.
Desired outcome: I want my refund returned for that rotten salmon fish and stale cookies and new worker in customer service in coporate office and my account open
Great value cranberry black cherry juice
I recently purchased the above product and no sooner did I open it, and it tasted like the juice was fermenting. The juice looked cloudy in appearance, and the expiration date is not until next year.
I have never had a problem with a grocery product before and mostly shop at the Walmart in West Haven, CT. I am including a picture of the product label for your reference.
I would appreciate being reimbursed as grocery items are too expensive these days for me to waste my money.
Thank you for your assistance.
Kim Lucas
14 Sumac St.
West Haven, CT 06516
[protected]
Desired outcome: Reimbursement for product.
Online shopping, delivery of groceries. Order never received and charged in full.
My name is Beatriz Estrada and my husband's name is Dante Perez, the order number is [protected], our home and billing address is 600 22nd Street West, Basement, North Vancouver, BC, V7M 2A7 I never received the order, I had to leave for work and it turns out the delivery person dropped the order at the neighbors porch but my neighbor had left already...
Read full review of WalmartVision
Mark VanDamme 430 Edgewater Av Syracuse In. 46567 I am disabled man that has to wear prescription sun glasses do to an eye problem related to liver failure. I purchased a pair of Oakley Prescription glasses in Feb. 2023.I paid for all the extra protection on the glasses. Soon after purchase I noticed the center of the glasses becoming foggy I took them...
Read full review of Walmart2 liter soda shelves
Walmart has moved the two liters soft drinks shelves very high much too high for a person who is having to use a handicapped cart to get around.
I witnessed a woman on one who was needing to get a two liter but no way to reach them and no Walmart workers around to help her get what she needed. I offered my help but I couldn't even reach them and I am five feet six inches tall. Walmart has the liquor and beer at accessible heights for anyone to get even little kids are able to reach the alcoholic drinks so why can't you people put the two liters lower for customers to be able to get to either that or make sure there are Walmart workers on the aisle all the time when people need help?!
Desired outcome: Lower the damn shelves with two liters so handicapped and other people are able to reach them.
Refused return missing pieces
I bought a rock polisher on 10-09-23 for $50.00 the box was missing the charger, and we took it back on 10-14-23 to Walmart in Kerman CA and they refused to take it back because it was over $25.00 and we didn't have a receipt, the manager Alex said to donate it and to lose my money. What kind of customer service is that? All we wanted is what we paid for, and Walmart in Kerman CA is very unprofessional, and I work hard for my money and don't what to throw it away.
Desired outcome: I would like a full refund.
Advertising
Two erotic art paintings ("Fine Art") being advertised to Wal-Mart customers who shop online at Wal-Mart. Com.
Graphic full color erect penis on a seated male and [presumably a companion piece] a nude woman recumbent.
I am 73 years old and I am shown this among other merchandise every few minutes when I play Solitaire!
It is offensive. Please fix it!
Desired outcome: Take this out of your routine advertising algorythm!Just because I am a customer does not mean I want to be shown that every few minutes!
The store online dept.
Stephen Novotny To: Stephen Novotny Sat, Oct 14 at 10:11 PM You people need to start surveying the store, not the driver or customer service. Excuse my french but this store is totally [censored]ed up. My last 5 orders were 2-2 1/2 hrs late, $180.00 orders, then everyone of them were missing items. This one was for 12pm showed up at 4:30 missing 9 item...
Read full review of WalmartStraight talk card/saying already redeemed
I purchased a $45 card from Walmart. When I tried to add it to my phone using 611611 texting it would only give me the option to add the previous months $35 plan OR it gave me the option to go to the website to add a different plan. So I went to the website & the website was down. I then tried to call straight talk but they said they were closed due to an...
Read full review of WalmartGreat value thin crust pizza
We have always bought great value thin crust pizza. We have it every Friday night. The box had changed but thought that was all, not. The pizza itself has changed, wheat crust, loads of spices on top and pepperoni has no taste. It is one of the worst pizzas we have ever eaten and still have 2 more in freezer. Please go back to original! It is (was) the best pizza out there.
Read full review of WalmartOnline Purchase
I have been a Walmart+ member for 5 years. I made a $1744 (Computer) purchase using the same card they charge my membership through online every month. This purchase automatically puts a hold on those funds at my bank while they process the charge. I did not change my mailing address, my card number or my name. Walmart canceled my order on a report of fraud, then asked me to order again. This would now be a $3,488 if the second order goes through, while my money for the first order is being held for 10 days before release. I could get no answer what to do if they were to flag me again for a fraud charge. I asked to be put through to the fraud department, so they could verify it is me and process my order, and was told no. Now I am stuck waiting for my funds to be released in 10 days, so I can order a computer.
No ONE I talked to could afford the $3,488 purchase they are asking me to do, yet this was their solution. Amazon, here I come.
Desired outcome: Process my order (2000113-[protected])
Walmart Canceled... The bank called me to ask why.
Wrong item sent 2 times
Order#2000113-[protected] for $46.63 I received a refund finally for this order . It was for the 2steel storage stool set and what I received was a rred knit scarf weighting 0.5 lbs as the drums would have been over 15 lbs. and someone should have caught the error before shipping. Order# 2000112-[protected] for 39.64 the set had decreased in price by...
Read full review of WalmartCar battery
Brought car batteriy 75 series 700 to following location to check battery (very slow start) 1. 3893- Zion IL Had diagnostic procedures Result: can’t be used, replace battery Barcode was scanned and all information was pulled, battery still on warranty No original receipt of purchase required as all info provided from scanning Replacement battery was not...
Read full review of WalmartWalmart Reviews 0
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About Walmart
Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.
In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.
Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.
Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:
- The specific location or online service of Walmart involved.
- Descriptions of the product or service that led to the complaint.
- The date and time of the incident or issue.
- Any conversations or interactions with Walmart employees.
- Steps you have taken to resolve the issue, including any communication with Walmart customer service.
- The response or lack thereof from Walmart regarding your complaint.
- How the issue has personally affected you, such as inconvenience, financial loss, or distress.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.
7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.
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Overview of Walmart complaint handling
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Walmart Contacts
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Walmart phone numbers+1 (800) 966-6546+1 (800) 966-6546Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 23 23 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 25 25 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone numberCustomer Service+1 (800) 925-6278+1 (800) 925-6278Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone numberCustomer Service+1 (866) 925-2432+1 (866) 925-2432Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 4 4 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number+1 (877) 937-4098+1 (877) 937-4098Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
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Walmart emailshelp@walmart.com100%Confidence score: 100%Support
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Walmart address850 Cherry Avenue, San Bruno, Florida, 94066, United States
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Walmart social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024
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