AliExpress
Reviews and Complaints

My order no.is [protected], i ordered 3 item on 6 th march but i didnt get any parcel or i cant even track my order from the date of order, there customer service is very poor i tried to connect them to resolve my issue but they r useless, they denied to refund my money or want me to wait for my order but the question on how long i have to wait, i want my money back i hate ali express worst app ever, horrible exeperience dont buy anything from them they are fake

I saved my card in the app of AliExpress, I believed them and bought many items. However on 15th May they charged me for €6, 09 exactly they stole money from my card. I didn't order anything. I don't know why any how they could dare to steal money? And lose their silver client. If they don't return me my money I will write everywhere bad reviews about their crime. I can prove it by my card expenses history

I've been ordering for AliExpress from few months now and their products are pretty good with poor delivery services. Initially I used to get my products in time but now my last 3 orders have not been delivered and the customer service is so poor that I can't even explain firstly their order placement is no easy that when you make payment you don't even need an OPT at times. But when it comes to contacting customer care they suck. Like the responses are way too slow as if like they don't even care and the refund process takes months. I just need my money back and I'm definitely not ordering anything again form the so called AliExpress.

I have ordered a vape from Ali Express from 15-03-2019 till now I haven't received my order yet, when I contact and raised complaint regarding my order so They said dispute process take 2 days then again they said 5 days, now its over 2 months they didn't do anything to help me, after that they track my order and check, then they said you order is in your local customs, contact your customs, collect it from there, when I contact the customs they said the vape (e-Cigrette) you have ordered its not allowed and its can't proced for delivery, so they means this e - cigarettes are not allowed, after that ali Express closed the dispute and didn't give my refund and didn't contant my properly, and why should I collect if I'm paying the full amount why should I go to customs and collect and online sites didnt do such things, I have order other things also feom ali Express but in that product there is no such problem, so why only this, my resolution is deliver my product at my concern address or give my full amount back into my account, thank you

I have ordered a vape from Ali Express from 15-03-2019 till now I haven't received my order yet, when I contact and raised complaint regarding my order so They said dispute process take 2 days then again they said 5 days, now its over 2 months they didn't do anything to help me, after that they track my order and check, then they said you order is in your local customs, contact your customs, collect it from there, when I contact the customs they said the vape (e-Cigrette) you have ordered its not allowed and its can't proced for delivery, so they means this e- cigarettes are not allowed, after that ali Express closed the dispute and didn't give my refund and didn't contant my properly, and why should i collect if I'm paying the full amount why should I go to customs and collect and online sites didnt do such things, i have order other things also feom ali Express but in that product there is no such problem, so why only this, my resolution is deliver my product at my concern address or give my full amount back into my account, thank you

I ordered a wireless microphone.

after testing this on 2 different locations i came to the conclusion that the quality is really poor and i needed to switch back to my cabled microphones.

I did not receive a reaction on earlier mails, questions how to get a refund and return the goods.

product: 2018 ELEGIANT Wireless bluetooth UHF Microphone Handheld Microphone Rechargeable USB Receiver Karaoke Video System Microphone

I raised a dispute about this item, Aliexpress verdict was for me to wait for delivery... 6 months down the line the item has not been delivered... Tracking shows undelivered. The order is closed... Please I need a refund on this, or a replacement ASAP. See attachments.

I sent this mail to the seller...

"It hurts me to have to say that after all the trust I put in Aliexpress, this item is going to take a year to get delivered or may never be delivered at all.

Number: RB653138736SG
Package status: Undelivered
Destination: Nigeria
2018-12-12 10:09 ngtam, unsuccessful item delivery attempt
2018-12-12 08:58 ngtam, receive item at delivery office
2018-12-10 14:05 nglosa, ngtam, insert item into domestic bag
2018-12-10 09:28 nglosa, receive item at office of exchange
origin: singapore
2018-12-12 00:00 attempted/failed delivery (country code: ng)
2018-12-12 00:00 receive item at delivery office (country: ng)
2018-12-10 00:00 arrival at processing center (country code: ng)
2018-11-29 00:00 despatched to overseas (country code: ng)
======================================
Powered by www.17track.net.

I hope you can do something about this.
The screenshots of the tracking and mails with the seller is attached

On 11/2/2019 I placed on order with the above mentioned supplier. The parcel never arrived and according to China post the parcel was returned to the seller. The seller totally ignores all correspondence other than replying once, a month ago, asking for ten days to check the situation. The seller has simply not lived up to his promise of refund if no delivery after 35 days even though nearly four months have passed. I am a Diamond client on AliExpress and I expect far better than this fraud and theft!

I ordered two pairs of shades(glasses)which should have arrived a while back but did not...theres no way for me to track it because i dnt use that Aliexpress account anymore..reason because i dnt remember my login code or password..i also dont have the tracking number for the product..i have no way of contacting the seller ..i would want to retrieve the tracking number or at least know what happened to the product, that i havent received it...it was ordered ending of ferburary

I ordered a backpack, the brand was Magic Union on the 23 rd of April, I don't remember the company I orederd it from but I chose the one with the medal of quality and reliability, I also chose the one that could be delivered from Russia from 15-25 days, i have a transaction of the value of that back pack in my transaction history on my card, 28 dollars in total, when I orederd I wasn't log in my account, sometime after I realized that I also wasn't given a tracking number, which is strange, usually they gave, but they successfully deducted money from my account so I thought all went fine, well I went to the post office today to check just in case and they still don't have my package, it's more than 3 weeks but the max time for delivery was 15 days, pls could you advice and assist

Order ID [protected].Purchased a mobile phone from Ali Express for $360.79 dated 11/04/2019 order arrived after 26 Days and was completely damaged. I raised dispute with them with all documents and every proof of video and unpacking of the items very clearly valid in video and after so many days they agreed for partial refund. Uploading documen

To whom it may concern,
I've placed an order and was not the correct size and to open a dispute against the seller. I was asked to return the product by the seller and agreed. However later I found out that any parcels couldn't be sent out of Sri Lanka due to security reasons. In the meantime I was getting a reminder from AliExpress to provide with tracking number of the product returned. I've brought up this issue with seller and was told "IT DOESN'T MATTER ". So I was under the impression that I could return the product when the situation of the country back to normal however later I realised that my dispute had been cancelled. And I was cheated and misled by the seller and in returned I reached AliExpress customer service and was shocked when got their reply with my rejected appeal.
Should I understand that dispute team is favouring their sellers or having extremely poor language skills in order to understand English where as I've given enough evidence highlighting what was the reason for me not to provide with tracking number?
I need an solution for this matter as I'm very disappointed and dissatisfied with reply of AliExpress!

I bought a Lifetime Arabic IPTV Box Quad Core Android TV Box Support 590 Arabic Sports Kid Channels No Monthly fee Media player
after two years seller deactivated my account until know nobody is responding to my emails.
this seller is lying about their products I bought lifetime and they deactivated my account after two years.
this is the link image of what I have bought
https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.42c94c4dYse1Zv&orderId=83712322963504&productId=32798139997

They have many stores such as vshare IPTV, XINNEE IPTV, Vogue smart box on your aliexpress website this is fraud:

I bought a Dash Cam from Azdome Official Store, owner is Neal Wang .
I found the Dash Cam would not except any Micro SD card and he instructed me to reformat card so I did that using PC and
Dashcam yet the Dashcam would not recognize any brand of Card He kept telling me to format card then finally ask me to return it for repair that was the last time I heard from Neal Wang.

Assalam-o-alaikum sir! I'm from pakistan. I ordered a fitness watch from your largest network. It's sorry to say but this Time I'm very disappointed that It has been about 2 and half month and I haven't received my order. Now the time crosses the estimated delivery time. Please help me sir what i do know. I shall be very thankful to you. I also attached some screenshots for your better understanding. Thankyou

Dear complaints team,

My order number: [protected]
https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.254b4c4djdu2vy&orderid=95074106855857&productid=32883787965
I placed an order to get this jacket on 03/10/2018, I didn't know about the amount of customs and how they would be too pricey for me to afford, I tried to cancel it but it was too late and Ali-express's support advised to wait till the package gets to my local post office then request for it to be sent back.
I've been in touch with the seller since the arrival date of the package which was in the mid of January 2019 and the supplier won't admit they received the package and haven't sent me back the money yet so kindly assist me in getting my $16.43 back or even like 15 out of it as it's definitely not fair as i'm seriously considering not to deal with your website again.

BR.
Fainan

On the 18th of March 2019 I made a purchase of ringlight and recording microphones on aliexpress. I received bank notification that transaction was payed to Aliexpress. com.

I than checked my page on aliexpress purchase is on stage two which is order. The following day I cnt log in to my account I reset my password and my account is clean no trace of items just bought.

Tried contacting customer service no success

I have attached picture of screenshot messages from my bank.

This seller is completely fraud and cheater, I cancel my order many times and he is refuse it, and don't refund me, please help me this give only very law rates and give so attractive cost one and cheat the innsoent people, please see this seller and take action on this, seller is Shop4992287 Store
https://s.click.aliexpress.com/e/b91sL2Rm, on aliexpress seller, please msg to aliexpress

Hi,
I am launching this complaint after waiting a lot, exchanging a lot with the vendors, and getting tired of the process since no improvement happened.
I had ordered 4 products on aliexpress with Order numbers as below:
[protected] (screen for ipad4)
[protected] (Lansung A1 electric brush)
[protected] (Wooden table football)
[protected] pairs of socks - No update in aliexpress tracking system and no response from vendor, while money was deducted from my account)

These products never reached me either due to failure of aliexpress tracking system to update the shipment details on tracking website or to the failure of local post office to inform me that they received my product and that i can collect those.

I had already launched complaints at local post office about these issues and they suggested to me that the first 3 products in above list were sent back to the vendors (sellers) and that the senders would reimburse or send again to me the products once they receive.
I have been in discussion with the respective vendors since February abut nothing is moving forward. I have no possibility also to open disputes on ali website.

Thanks in advance to take this issue to solve soon. I am now too worried to order any product from Aliexpress since i think that there is no contact in aliexpress in case of any problem faced by the buyer, poor co-ordination of aliexpress with other countries' postal services and also the aliexpress tracking system.

Thanks in advance
Harivardhan

I received awful goods from the above store, contacted them and asked for the address to return. They said it would cost to much and we will issue full refund if I closed the dispute.

Went on for a couple of days and they asked me to provide email address for refund.

I stupidly closed the dispute and now they refusing to refund and keep sending stupid funny face messages.